Contact usRequest a demo

Custom conversation banners

Custom conversation banners allow you to provide agents with information relevant to specific type of conversation. If custom conversation banners are enabled on a conversation template, the banner appears at the top of the conversation tab in the Agent Desk for every conversation based on that template.

Configuration

To display a custom conversation banner, you must configure the conversation template in question accordingly.

Creating custom conversation banners with the Unblu web API

Custom conversation banners are defined by configuration and text properties. As a result, creating or modifying them with the Unblu web API is a matter of passing values for the relevant configuration or text properties when creating or updating the conversation template or conversation.

For example, suppose your organizations relationship managers have long-running conversations with their clients. If you want to display a custom conversation banner in one of these conversations, you can call /conversations/{conversationId}/updateConfiguration to enable the custom conversation banner and /conversations/{conversationId}/updateText to add the text.

You can use the web API to set and modify the conversation banner dynamically. Changes you make are displayed in the Agent Desk in real time.

For more information, refer to the Unblu web API reference.