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Unblu Spark must be integrated in your existing systems for it to provide true value to your organization and its stakeholders. These articles describe how to integrate Unblu into both customer-facing frontends and backend systems.

Web API and webhooks

The Unblu web API and the webhooks it provides give you ways to consume data from Unblu Spark and to manipulate entities in Unblu Spark. The articles below provide an introduction to the web API and the webhooks available.

Unblu Conversational Bot (UCB)

The Unblu Conversational Bot (UCB) is an advanced dialog bot. It uses techniques from natural language understanding and generative large language models to answer questions your clients raise, freeing up your agents to deal with more complex requests.

For other kinds of bot, refer to Bot integration.