Configuration Basics Configuring the Collaboration Server Content Security Policy (CSP) headers Configuring conversation session migration in on-premises cluster deployments Entry paths Importing and exporting configuration data in Unblu Importing entity configuration during startup Localization Managing redirects in Unblu Managing API keys Managing named areas Record retention policies Routing strategy configuration UI theming UI theming cheat sheet UI customization guide Users and teams The superadmin user Authentication and single sign-on (SSO) in self-hosted and on-premises installations User name display configuration Avatar configuration Creating agent teams Assigning users to teams User synchronization tool Externally managed users and teams Conversations Configuring invitations Delegating conversation requests to deputies Using hidden secondary agents in long-running conversations Scheduled conversation configuration File upload configuration Internal messaging mode Outgoing email configuration Queue and request dispatching configuration Configuring visitor presence initialization Concierge The Unblu concierge Configuring the concierge Concierge person customization Notifications Push notifications Configuring web notification permissions Pausing mobile and web push notifications Collaboration layers Collaboration layers Configuring and manipulating collaboration layers Conversation recording Setting up screen sharing with LiveKit Embedded co-browsing and the SecureFlow Manager (SFM) Managing restricted resources without the SecureFlow Manager SecureFlow Manager usage Resource history Dynamic snippet injection Embedded co-browsing security features Limitations of embedded co browsing Rendering Service Rendered co-browsing Configuring the Rendering Service Refresh behavior in universal co-browsing when migrating session Audio and video Call service providers Setting up audio and video with LiveKit Setting up audio and video with Azure Communication Services Setting up audio and video with Vonage Archiving audio and video chat using Vonage Configuring audio and video calls Integrating Unblu in the Salesforce Financial Services CloudConfiguration