Unblu Spark 8 release notes

UNBLU#14834 - Add invite and forward conversation options in agent mobile app

UNBLU#14846 - Improve requests for microphone and camera access during calls

UNBLU#15189 - Add document camera pan-tilt-zoom (PTZ) presets to Unblu Branch

UNBLU#15277 - Allow configuration of additional metadata (mandatory, optional, or hidden) in outbound conversations

UNBLU#15379 - Provide web API endpoint and webhooks for navigation history in collaboration layers

UNBLU#15529 - Update io.netty package to v4.1.122.Final

UNBLU#15540 - A11Y: Communicate state of buttons using disclosure pattern

UNBLU#15556 - Add ability to connect to Azure blob storage and PostgreSQL flexible server using User-Assigned Managed Identity (UAMI)

UNBLU#15588 - Add selectors to quick reply UI of Copilot bot

UNBLU#15646 - Add document camera snapshot functionality to Unblu Branch

UNBLU#15655 - Update commons-beanutils package to v1.11.0 to remediate CVE-2025-48734

UNBLU#15656 - Add support for SSL CA certificate

UNBLU#15657 - Update com.google.guava package to v33.4.8-android to remediate CVE-2023-2976

UNBLU#15658 - Update ch.qos.logback package to v1.5.18 to remediate CVE-2024-12798

UNBLU#15659 - Update Kafka to remediate CVE-2025-48734

UNBLU#15699 - Update AWS SDK due to CVE-2025-49128

UNBLU#15707 - Update commons-fileupload2-core package

UNBLU#15743 - Update LiveKit server to remediate CVE-2025-52999

UNBLU#15745 - Update Hazelcast to v5.5.0

UNBLU#14730 - SFM: Co-browsing a visitor Airlock page throws null pointer exception

UNBLU#15409 - Chat UI overlaps call UI without indicating that call is active

UNBLU#15687 - Starting document co-browsing on mobile not possible

UNBLU#15698 - WhatsApp registration not using ingress domain

UNBLU#15702 - Content security policy (CSP) restriction when using Apryse on demo pages

UNBLU#15717 - Issue rendering CSS layers in embedded co-browsing

UNBLU#15742 - Unable to change order of values in com.unblu.person.displayname.visitorDisplayNameForAgentsEvaluationOrder and com.unblu.person.displayname.visitorDisplayNameForVisitorsEvaluationOrder

UNBLU#14270 - Disable setting embedded co-browsing cookies when SFM not used

UNBLU#14636 - Automatically trigger deputy escalation if message unread for some time

UNBLU#14768 - Move to server-side signed documents for document co-browsing

UNBLU#15359 - A11Y: Use alternative way to display deleted files

UNBLU#15369 - A11Y: Add accessible labels to inputs

UNBLU#15374 - A11Y: Add accessible labels to elements in popup menu

UNBLU#15377 - A11Y: Make titles more descriptive for content

UNBLU#15440 - Add webhook events for bot thread states

UNBLU#15441 - A11Y: When navigating back using keyboard the copy text button is skipped

UNBLU#15455 - Change visibility and edit permissions for participation type text properties

UNBLU#15462 - A11Y: Menu should be in focus when open

UNBLU#15494 - A11Y: Move focus into revealed content

UNBLU#15495 - A11Y: Fix unexpected change of context on input

UNBLU#15515 - A11Y: Focus after closing content

UNBLU#15531 - Default setting for deputy delegation should be "ignore", not "cancel"

UNBLU#15535 - A11Y: Elements must be accessible and operable by keyboard

UNBLU#15536 - A11Y: Required, disabled, or read-only elements must communicate their state

UNBLU#15543 - A11Y: Add main landmark

UNBLU#15585 - Fix all critical security findings in Collaboration Server

UNBLU#15590 - Create mobile document co-browsing module

UNBLU#15601 - A11Y: Add role=button to links in engagements component

UNBLU#15602 - A11Y: Interactive controls must not be nested

UNBLU#15612 - JWE: Support Direct Encryption Algorithms for (visitor) JWT-based single sign-on

UNBLU#15633 - Change default batch size for CleanupOpenPersonPresencesTask

UNBLU#15636 - Add web API endpoint /users/{userId}/transformPhysicalToVirtual

UNBLU#15663 - Change scope of signature configuration properties to CONVERSATION_TEMPLATE

UNBLU#14784 - Loading recording that doesn’t exist from blob store ends in null pointer exception

UNBLU#15237 - 2FA info displayed in user menu when feature disabled on account

UNBLU#15286 - Copilot bot: basic card with image but no title can’t be mapped to CardPostMessageData, breaking boarding process

UNBLU#15433 - Customer gets unwarranted approval request for conversation delegation

UNBLU#15434 - Wrong naming of com.unblu.conversation.invitation.promptUnansweredMessageDeputyJoinsHidden

UNBLU#15471 - Issues with muting and unmuting

UNBLU#15492 - Declining concierge forwarding to agent during reboarding requeues conversation

UNBLU#15508 - Stopping a layer or call with chat context panel open leaves an empty context panel space

UNBLU#15563 - Issues with cluster lock and ID propagation of virtual users

UNBLU#15564 - Issues with automatic muting on some audio devices

UNBLU#15603 - Not possible to edit automatic chat suggestions

UNBLU#15615 - Domain configuration page not loading properly

UNBLU#15652 - Configuration page unresponsive

UNBLU#15667 - com.unblu.authentication.2fa.agentMode not accessible to admins

UNBLU#15670 - Signing document results in 403 error

UNBLU#15671 - Branch preview UI fixes

UNBLU#15674 - Branch preview only working for admin users

UNBLU#15691 - Signature on signed document not visible in Floating Visitor UI

UNBLU#15694 - Branch preview not opening

UNBLU-14641 - Notes field displayed briefly on registered users

UNBLU-14940 - Resizing animation of chat input field slow

UNBLU-15199 - Color with transformations shown as black when opening color configuration editor

UNBLU-15230 - Java exceptions on UPDATE_BOT_TYPING action

UNBLU-15232 - Java exceptions when customer closes browser

UNBLU-15235 - Partially authenticated role displayed in New user fly-in page

UNBLU-15247 - Conversation recording video element repeatedly added to conversation in conversation history

UNBLU-15310 - Correctly reset public/private key pair of Branch Client

UNBLU-15459 - Visitor can scroll chat UI indefinitely in mobile integrations

UNBLU-15496 - MS Copilot Authentication UI issues for chat suggestions

UNBLU-15511 - MS Copilot new activities job miscalculates interval

UNBLU-15528 - Placeholder broken when selecting canned response

UNBLU-15557 - Custom dialog bot message and typing state not saved correctly

UNBLU-15558 - Web API endpoint /bots/sendMessage randomly responds with HTTP error codes 500 or 400 in setups with multiple Collaboration Server pods

UNBLU-15559 - Manual suggestions don’t work when com.unblu.conversation.chatsuggestion.editChatSuggestionPromptType set to ALWAYS

UNBLU-15587 - com.unblu.queue.ui.defaultFilterLocaleLanguages not working

UNBLU-15599 - Recording postprocessing fails with corrupted recoding(s) in multitenancy setups

UNBLU-15243 - Optimize 2FA UI for mobile devices

UNBLU-15364 - A11Y: Don’t use Group call as heading

UNBLU-15366 - A11Y: Change heading in Agent Desk left navigation to label

UNBLU-15367 - A11Y: Encode as heading if element functions as heading

UNBLU-15372 - A11Y: Add accessible label to Jump to latest button

UNBLU-15375 - A11Y: Set relevant page titles

UNBLU-15430 - Implement workaround for device ID storage with token-based login skip

UNBLU-15437 - Remove script-src 'unsafe-inline' from content security policy (CSP) on internal sign-in page

UNBLU-15442 - A11Y: Make Jump to latest accessible via keyboard.

UNBLU-15489 - Update Node.js dependencies

UNBLU-15490 - Increase dialog bot network timeout

UNBLU-15507 - Improve textarea autoHeight calculation

UNBLU-15523 - Improved handling of No person found for user errors

UNBLU-15524 - Improved handling of page-type errors

UNBLU-15537 - A11Y: Improve form field rejection messages

UNBLU-15233 - Add Copy link option to Branch client setup in Branch editor

UNBLU-15320 - Manage MS Copilot authentication process

UNBLU-15385 - Conversation recording transcoding (remux) job dispatcher

UNBLU-14807 - Avatar not updated in conversation message

UNBLU-14844 - Audio not always played back in LiveKit calls

UNBLU-14859 - Image drag and drop in native document co-browsing possible but not supported

UNBLU-15226 - Authenticating during agent screen sharing session disables visitor audio/video controls and stream

UNBLU-15314 - Paste not working in 2FA verification code form

UNBLU-15407 - Push notifications not sent when debounce delays too long

UNBLU-15413 - Errors in server logs "Failed to display error page" and "Unexpected error occured while sending error page"

UNBLU-15424 - Configuration properties for link colors not applied correctly

UNBLU-15436 - Message about insufficient role when superadmin exits impersonation from 2FA

UNBLU-15438 - Web API v3 /conversations/create not setting hidden status correctly

UNBLU-15491 - Azure BlobStore throws exception if blob doesn’t exist

UNBLU-15493 - Fix track mapping fallback for iOS mobile SDK

UNBLU-15497 - Auto-suggestions recreated when conversation reopened

UNBLU-15512 - Excessive ZooKeeper resource consumption

UNBLU-14884 - Update Apryse WebViewer to 11

UNBLU-15037 - Update org.apache.directory.api:api-all

UNBLU-15200 - Clean up Azure, GCS, and general proxy settings

UNBLU-15205 - Make sure notification toasts don’t cover chat input

UNBLU-15289 - Add URL validation to com.unblu.copilot.proxyUrl

UNBLU-15333 - Allow authentication through Copilot Studio bot for chat suggestions

UNBLU-15355 - A11Y: Change selected state background of radio, check, and toggle buttons

UNBLU-15356 - A11Y: Change starred conversation button in selected state color

UNBLU-15360 - A11Y: Change unchecked modifier background in keyboard shortcuts setup

UNBLU-15362 - A11Y: Fix color contrast of conversation message unread state ticks

UNBLU-15399 - Update suggestion webhooks to distinguish between auto-suggestions and interactive requested suggestions

UNBLU-15405 - Make branding logo size on admission page configurable

UNBLU-15415 - Reduce ZooKeeper autopurge purge interval

UNBLU-15460 - Use native date and time inputs in conversation history

UNBLU-14885 - Advanced solution for auxiliary camera support in Unblu Branch

UNBLU-15206 - New webhook for suggestion requests without suggestion found

UNBLU-15302 - Automatic chat suggestions

UNBLU-14838 - Revoking invitation resets conversation recipient

UNBLU-15280 - Translation only works if languages selected in account scope

UNBLU-15315 - Redirect loop after ending impersonation

UNBLU-15330 - File not sent properly in dialog bot thread during visitor onboarding

UNBLU-15335 - Agent can’t use custom conversation action in single conversation desk

UNBLU-15336 - Missing enum value LiveKitConnectionState.SIGNAL_RECONNECTING

UNBLU-15348 - Wrong task mentioned in log message

UNBLU-15350 - Range requests to S3 blob store repeatedly retrieve entire blob

UNBLU-15391 - With LiveKit as call service provider, mobile SDKs not using ICE server configuration provided by Collaboration Server

UNBLU-15396 - Audit log entries for WebhookRegistration type doesn’t contain events when webhook registration is auto-deactivated or location is updated

UNBLU-15411 - File upload fails when sending file to file interceptor

UNBLU-15414 - Web push notifications not working

UNBLU-15416 - Language-dependent configuration properties cannot be saved in Account Configuration interface

UNBLU-15425 - Customer messages logged as plain text on Collaboration Server

UNBLU-15435 - Active external webhook quota not working as intended

UNBLU-13809 - Filter webhook registration events

UNBLU-15087 - UI updates for filtered webhook registrations

UNBLU-15190 - Trigger automatic links in Unblu Branch when call or conversation ends

UNBLU-15275 - Add configuration property to choose pre-selected upload mode on file upload

UNBLU-15332 - Accessibility improvements for tooltips

UNBLU-15344 - Improve deinitialization speed of Branch client

UNBLU-15347 - Make delay of typing indicator in bot dialogs configurable

UNBLU-13272 - Multiple-choice question options not rendered in correct order

UNBLU-14661 - Person search in UI doesn’t find customers when searching by both first and last name

UNBLU-15038 - Quick replies not displayed in correct order

UNBLU-15057 - Error when deputy declines forwarded chat requests

UNBLU-15084 - Secondary agent can’t join conversation with ongoing co-browsing session

UNBLU-15276 - Empty branch description displayed in UI

UNBLU-15283 - Replacement background appears too late in video calls

UNBLU-15308 - Fix toggle buttons broken in refactoring

UNBLU-15317 - utransfer: Duplicate key error if Concierge person uses same avatar as other entity

UNBLU-15326 - Message translation with Google translation API fails when authenticating with Workload Identity

UNBLU-15334 - Error when creating named area in UI

UNBLU-15340 - Hovering over chat suggestion actions generates multiple tooltips

UNBLU-15341 - Branch client request template not created in existing environments

UNBLU-15352 - Bot rating questions not displayed in UI

UNBLU-15382 - Fix conversations with dialog bots becoming inaccessible

UNBLU-15384 - Failing web push notification health check leads to removal of 2FA state on device

UNBLU-15389 - Optimistic client change not working anymore

UNBLU-10294 - Update License3j

UNBLU-14498 - Allow emojis and text input for conversation rating

UNBLU-15141 - Pre-select "Translate automatically" option on language settings for chat translation feature

UNBLU-15157 - Restrict position of elements in Branch editor to floor plan

UNBLU-15172 - Add option to configure branch overview as default page

UNBLU-15202 - Add configuration for opening and transferring conversations of Branch clients

UNBLU-15241 - Reduce flickering of scroll indicator

UNBLU-15245 - Improve configuration property backend validations

UNBLU-15266 - Update Twilio SDK to version 10.6.10

UNBLU-15295 - Allow admin to modify collaboration space layer text properties

UNBLU-15306 - Only show one type of request chat suggestion action at any time

UNBLU-15311 - Show canned responses in agent language if automatic message translation enabled

UNBLU-14465 - Add metadata to chat suggestions

UNBLU-14579 - Create new customer main navigation

UNBLU-14580 - Customer-centric list search service

UNBLU-14582 - Customer search bar

UNBLU-14583 - Customer list

UNBLU-14584 - Create new customer

UNBLU-14656 - Customer dashboard

UNBLU-14975 - Suggestion bot with Microsoft Co-Pilot

UNBLU-15309 - Support proxy configuration for translation providers

UNBLU-15254 - Remove unused bundle com.unblu.filemanager.client.core

UNBLU-14918 - Delayed background replacement in video calls

UNBLU-14959 - Incorrect reference to conversation template results in error

UNBLU-15046 - Adjust log level for duplicate key value error

UNBLU-15070 - Browser freezes while loading agent monitor

UNBLU-15120 - Null pointer exception while terminating session

UNBLU-15148 - Image overflows border in card messages sent by dialog bots

UNBLU-15149 - SmtpMailService logs personally identifiable information (PII)

UNBLU-15160 - Chat suggestions from generative AI include empty reference to source

UNBLU-15161 - Null pointer exceptions when invitation’s createPersonId is null

UNBLU-15163 - StartingPersonId missing if collaboration layer starts automatically

UNBLU-15167 - com.unblu.conversation.outbound.allowCreateOutboundConversation not considered if set in TEAM or USER scope

UNBLU-15186 - Migration of legacy person metadata fails

UNBLU-15187 - User loses web API permissions through caching issues

UNBLU-15195 - Error when impersonated superadmin tries to create new branch

UNBLU-15203 - Audit webhook event emitted for each webhook registration event

UNBLU-15263 - Creating suggestion sources and bots through web API not backwards compatible

UNBLU-15265 - Compatibility mode broken for v7 in v8 JavaScript API

UNBLU-15268 - Enabling live captions during call disables microphone

UNBLU-15278 - Dialog bot configured as both mandatory and optional prevents chat from loading

UNBLU-15282 - Copilot conversation ID shouldn’t have default value

UNBLU-15291 - Unblu UI loading forever in Android and iOS mobile SDKs

UNBLU-14551 - Expose current call connection state in JavaScript APIs

UNBLU-14786 - Avatar ID unstable when exporting account with utransfer using --idConversation=NAME

UNBLU-14958 - Add conversation ID and message ID fields to "copy message" action

UNBLU-15000 - Add metrics to track number of declined conversation reservations

UNBLU-15035 - Update nl.martijndwars.web.push package in Collaboration Server

UNBLU-15066 - Make properties in group com.unblu.mobiledevice.v2.client.core.MobileFloatingActiveConversationIndicatorConfiguration available to admins

UNBLU-15088 - Update com.google.protobuf:protobuf-java packages in Collaboration Server

UNBLU-15089 - Update mysql-connector-java package in Collaboration Server

UNBLU-15090 - Replace azure-storage library with azure-storage-blob in Collaboration Server

UNBLU-15091 - Update transitive dependency com.squareup.okio:okio of package com.unblu.whatsapp.business.api in Collaboration Server

UNBLU-15094 - Update io.grpc package in Collaboration Server

UNBLU-15096 - Update io.projectreactor package in Collaboration Server

UNBLU-15097 - Update bouncycastle JDK library version of com.spotify.docker-client package in Collaboration Server

UNBLU-15098 - Update org.bouncycastle:bcprov-jdk15on package in Collaboration Server

UNBLU-15127 - Exclude /app/signin from browser cache

UNBLU-15128 - Add conversationId to all dialog bot webhooks

UNBLU-15129 - Keep (conversation) UI state when switching between Floating and Embedded Visitor UI

UNBLU-15131 - Choose behavior when agent clicks link to open conversation in single conversation desk but is already participant

UNBLU-15164 - Add revoke field to mobile push notification messages

UNBLU-15170 - utransfer: Define main class to run with JBang

UNBLU-15216 - Update com.google.cloud third party dependency

UNBLU-15217 - Update io.livekit:livekit-server package in Collaboration Server

UNBLU-15227 - Add support for :has pseudo-class in embedded co-browsing

UNBLU-15250 - Update com.nimbusds:oauth2-oidc-sdk package in Collaboration Server

UNBLU-15253 - Add forward proxy support for external bot endpoints

UNBLU-13624 - Create Unblu Branch client entrypoint

UNBLU-13625 - Add Unblu Branch editor

UNBLU-13628 - Add Branch overview to Agent Desk

UNBLU-13850 - Create branch client entrypoint for JavaScript APIs

UNBLU-13907 - Create Unblu Branch and Branch client models

UNBLU-14558 - Branch: Expand branch client JS api demo (branch use case)

UNBLU-14623 - Create Unblu Branch admin UI

UNBLU-14894 - Update utransfer for Unblu Branch

UNBLU-14980 - Expose customer queue status to JavaScript API

UNBLU-15136 - Implement username rate limiting for interactive login

UNBLU-15215 - Add configuration properties to prevent copying and downloading images in specific frontends

UNBLU-13882 - Conversations created that remain in CREATED state

UNBLU-14782 - Microphone loops between muted and unmuted state when clicked twice quickly in Livekit call

UNBLU-14891 - Webhook call.participant.joined called three times under certain conditions

UNBLU-14893 - Make person presence tracking deterministic

UNBLU-14976 - Orphaned file uploads in database

UNBLU-15002 - Outbound conversations don’t start properly from Agent Desk

UNBLU-15027 - Configuration properties for call captions only editable as superadmin

UNBLU-15085 - LiveKit call quality issues not reported appropriately in UI

UNBLU-15092 - Messages not approved if sent while conversation ending

UNBLU-15105 - JavaScript API: Switching from Embedded to Floating Visitor UI loses current conversation

UNBLU-15119 - authInfo may not update properly under certain conditions

UNBLU-15122 - Whitespace not trimmed from account ingress URLs when saved to database

UNBLU-15147 - Database migration fails when type column of relation umm_suggestion_source contains null values

UNBLU-15159 - JavaScript: Switching from Embedded to Floating Visitor UI doesn’t open current conversation

UNBLU-15168 - Embedded co-browsing fails with MySQL

UNBLU-15169 - Null pointer exeception creating scheduled conversation

UNBLU-15171 - Two-factor authentication (2FA) settings can’t be edited when impersonating into account

UNBLU-15174 - Unreferenced functionality disclosed during file upload

UNBLU-15180 - Unmet dependencies in Account Configuration interface result in exception

UNBLU-14252 - Support masking of additional HTML elements, for example tel, with unbluCapturingHint attribute

UNBLU-14741 - Change invalidation log level in com.unblu.core.server.collaboration.conversation.ConversationTextProviderService to DEBUG

UNBLU-14797 - Add selector to form error label

UNBLU-14973 - Provide configuration property for public link path in ACCOUNT scope

UNBLU-14978 - Additional UI changes for 2FA

UNBLU-14992 - Custom configuration property editor for 2FA mode

UNBLU-14999 - Let mobile, web, and proxies to set person’s state to OFFLINE immediately

UNBLU-15008 - Separate message actions for requesting chat suggestions directly and editing prompt beforehand

UNBLU-15026 - Allow restricting name search to complete first and last name

UNBLU-15056 - 2FA configuration properties: Lift 'editableBy' role to SUPER_ADMIN

UNBLU-15063 - Improve logs when delegating dialog to bot for boarding

UNBLU-15079 - Add locale field to MessageData web API schema

UNBLU-15082 - Add automatic detection of chat message language

UNBLU-15093 - Update org.apache.poi.ooxml dependency to version 5.4.0

UNBLU-15095 - Update io.netty package in Collaboration Server

UNBLU-15099 - Update com.unblu.org.eclipse.jetty.server in Collaboration Server

UNBLU-15113 - Add attribute for Unblu Branch in license

UNBLU-15123 - Add conversation recording allocation metrics

UNBLU-15124 - Increase default value com.unblu.conversation.recording.initializationTimeout to 30 s

UNBLU-14057 - Improve implementation of background blur in LiveKit calls

UNBLU-14667 - Add Unblu Branch feature to license

UNBLU-14711 - Enable caption translation with Azure Cloud API

UNBLU-14763 - Create recovery code entity for 2FA

UNBLU-14764 - Implement services for 2FA

UNBLU-14765 - UI changes for 2FA

UNBLU-14766 - Backend flow implementation of 2FA

UNBLU-14816 - New collaboration layer logs web API service

UNBLU-14993 - Add UI for configuring Microsoft Copilot Studio suggestion sources

UNBLU-14994 - Add entities and services for Copilot suggestion sources

UNBLU-15074 - Add ping event action for MS Copilot Studio suggestion sources

UNBLU-15101 - Add backend support for message translation

UNBLU-15115 - Add message translation UI

UNBLU-15125 - Add new button on suggestion sources that redirects to Copilot Agent edit page

UNBLU-15126 - Add translation configuration UI

UNBLU-11252 - Conversation UI breaks if participant is offboarded during collaboration

UNBLU-14430 - Additional timeout for COMET not used if set in account scope

UNBLU-14464 - Mouse cursor position wrong in second browser tab when co-browsing same instrumented web page in two browser tabs

UNBLU-14484 - Account secret key always visible in account overview

UNBLU-14683 - Visitor closing and reopening conversation very quickly results in "Connecting to conversation…​" overlay

UNBLU-14896 - Large configuration values break account settings

UNBLU-15005 - In-chat intent bot buttons clickable after conversation ends

UNBLU-15010 - New Audio and Video Conversation templates not inheriting com.unblu.conversation.call.allowStartingCallsWhenOthersUnavailable

UNBLU-15043 - Unable to start manual recording in cluster environment

UNBLU-15065 - Unable to join scheduled conversation with visitor

UNBLU-15075 - Null pointer exception when creating conversation with web API

UNBLU-14681 - Use WebSocket subprotocol as authorization header replacement

UNBLU-14906 - Add selector to "Closing the conversation will end the call" dialog

UNBLU-15004 - Improvements for inter-node dispatching

UNBLU-15036 - Update opentok-server-sdk

UNBLU-15055 - Rework upload ID management during file upload

UNBLU-15062 - Unreferenced functionality disclosed during file upload

UNBLU-15064 - Configure READ_UNKNOWN_ENUM_VALUES_AS_NULL in Jersey client

UNBLU-8045 - Filter collaboration space content out of visual until required permission granted

UNBLU-15039 - Rename copilot bot to copilot studio agent

UNBLU-13796 - Switching from Embedded to Floating Visitor API can break Unblu

UNBLU-14198 - Analytics dashboard rating calculation error

UNBLU-14779 - Echo while using built-in microphone and speakers

UNBLU-14934 - Add label button not showing in user profile UI

UNBLU-14971 - com.unblu.authentication.cloud.maxTimeToLiveSeconds ignored when set in ACCOUNT scope

UNBLU-14972 - Wrong label in WhatsApp external messenger list

UNBLU-14977 - Update Elasticsearch Java Client to version 8.16.1

UNBLU-14982 - AUDIO_ONLY conversation recordings don’t have audio

UNBLU-15006 - Can’t open or remove specific conversation due to null pointer exception

UNBLU-15013 - Account search result not visible when scrolling down and then searching for related account

UNBLU-15019 - Can’t enter encryption in Account Configuration interface when encryption algorithm set to AES

UNBLU-15023 - Make com.unblu.authentication.cloud.maxIdleSeconds, com.unblu.authentication.cloud.cookieMaxAgeSeconds, and com.unblu.authentication.cloud.maxTimeToLiveSeconds available to users with ADMIN role

UNBLU-14857 - Update IP geolocation database

UNBLU-14922 - JSON Web Encryption (JWE): Support symmetric encryption (AES) for visitor single sign-on based on JSON Web Tokens

UNBLU-14967 - Change scope of com.unblu.authentication.cloud.maxIdleSeconds, com.unblu.authentication.cloud.cookieMaxAgeSeconds, and com.unblu.authentication.cloud.maxTimeToLiveSeconds to ACCOUNT

UNBLU-14981 - Improve scroll indicator to be on top of other UI elements

UNBLU-14985 - Make com.unblu.conversation.actionbar.ui.closeConversationActionDisplayMode and com.unblu.conversation.actionbar.ui.closeConversationActionSortOrder available to users with ADMIN role

UNBLU-14998 - Add debug log when sending SMS text message

UNBLU-14909 - Make Picture-in-Picture (PiP) video element border radius configurable

UNBLU-14910 - In calls, make it possible to display video without any paddings or margins

UNBLU-14970 - Translatable call live captions

UNBLU-14435 - Participant panel: Other conversations tab doesn’t work in Single Conversation Desk

UNBLU-14748 - Some web API endpoints on the /persons path don’t check for visibility

UNBLU-14840 - In-chat intent bot buttons clickable multiple times, resulting in multiple chat messages

UNBLU-14898 - AUDIO_ONLY conversation recordings not playable

UNBLU-14900 - Multiple system message if conversation ended by hanging up call

UNBLU-14907 - Memory leak in S3 blob handling

UNBLU-14916 - LinkageError when using Twilio connector

UNBLU-14928 - PreparedStatement for conversation history has too many parameters

UNBLU-14930 - Videos of remote participants freeze in Picture-in-Picture (PiP) mode

UNBLU-14933 - Setting new password through "Reset password" link leads to Unblu error page

UNBLU-14945 - Conversation recording requires ListBuckets permission

UNBLU-14946 - Embedded co-browsing fails to start due to delay in initial capturing

UNBLU-14960 - Change scope of com.unblu.authentication.cloud.maxTimeToLiveSeconds to GLOBAL,ACCOUNT

UNBLU-14647 - Add open as GHOST links to the conversation links

UNBLU-14728 - Zookeeper: use specific node for GC Jobs

UNBLU-14817 - Allow disabling partial search when creating outbound message

UNBLU-14819 - Outbound web API: Allow providing rephrased questions for chat suggestion

UNBLU-14820 - Create rephrased suggestion message UI

UNBLU-14854 - Do not display "User" row in notifications if no visitor in conversation

UNBLU-14882 - Update ZooKeeper to 3.9.3

UNBLU-14919 - Make some com.unblu.conversation.concierge.* texts editable by admins

UNBLU-14920 - Update Kafka to 3.8.x

UNBLU-14931 - Use auto-open PiP mode instead of opening it when starting screen sharing

UNBLU-14953 - Update org.apache.commons.io

UNBLU-14241 - bot.dialog.counterpart_changed triggered before other tasks finished

UNBLU-14555 - Wrong download link in InterceptorNewFileEvent when using ingress

UNBLU-14701 - Link to reset impersonation from Agent Desk invalid

UNBLU-14772 - Language detector uses too much RAM

UNBLU-14790 - Back button in agent mobile not working

UNBLU-14843 - Media device selection no longer works with latest version of Google Chrome

UNBLU-14867 - Problems when different persons have same display name

UNBLU-14869 - Person presence expiration job creates high load on database

UNBLU-14871 - Only set last seen time of device linked to person presence

UNBLU-14879 - Wrong name displayed in conversation details panel

UNBLU-14881 - Error when webhook receiver sends empty response

UNBLU-14905 - Thread leak when using external analytics

UNBLU-14924 - Link to reset password not correct, leads to login page

UNBLU-14847 - com.unblu.conversation.call.displayLocalVideo and com.unblu.conversation.call.initialLocalVideoPosition should be accessible to admins

UNBLU-14849 - v7 compatiblity mode for v8 JS API

UNBLU-14908 - "Call not answered" visitor offboarding flow for concierge

UNBLU-14476 - Add conditions to 24 characters length limitation of label property in message actions

UNBLU-14767 - Add SDK native support for targeted invitation notifications

UNBLU-14831 - Refactor login page with routing

UNBLU-14597 - Forbid setNote on agent persons

UNBLU-14611 - Scrollbars appearing in Visitor Desk dialog make text unreadable

UNBLU-14616 - SMS external messenger also evaluates "Disabled" messenger

UNBLU-14761 - Make partitioned flag for agent cookie configurable and don’t default to partitioned cookies

UNBLU-14799 - JavaScript API hanging on INITIALIZING state

UNBLU-14800 - Firebase push notifications not working on Android

UNBLU-14806 - New conversation not using named area from meta tag if WebSocket enabled

UNBLU-14813 - File upload out of memory exception in some circumstances

UNBLU-14818 - allowAcceptFromQueueForAutoDispatchedQueueCategories always enabled

UNBLU-14824 - Add CSS selector for "Add assistant" button

UNBLU-14826 - Delegated request not arriving in inbox when queue disabled

UNBLU-14827 - Bot threads not properly ended when conversation ended

UNBLU-14837 - Change status code for error "Cannot invoke "String.split(String)" because "path" is null"

UNBLU-14839 - Exception when creating outbound conversations as registered user or supervisor

UNBLU-14842 - Old SMS external messengers can’t be updated anymore * UNBLU-14851 - Video preview visible during voice call

UNBLU-14858 - File can’t be uploaded in WhatsApp conversation

UNBLU-14798 - Add display name evaluator that allows displaying first letter of first name and last name

UNBLU-14802 - Allow to disable own video preview and initial position in calls

UNBLU-14001 - Retrieve templates from WhatsApp

UNBLU-14002 - Add new template message type

UNBLU-14051 - Implement sending message to WhatsApp

UNBLU-14052 - Define WhatsApp webhook servlet and handle incoming events

UNBLU-14454 - WhatsApp external messenger admin UI

UNBLU-14455 - WhatsApp 24h detection

UNBLU-14456 - Create WhatsApp template selection UI

UNBLU-14457 - WhatsApp template message UI

UNBLU-14542 - Send WhatsApp Templates in UI

UNBLU-14654 - Handle reply to and read receipt for WhatsApp messages

UNBLU-14655 - Add app secret to WhatsApp configurations

UNBLU-14722 - Create delivery logs for WhatsApp

UNBLU-14814 - Race condition when restoring bots

UNBLU-14674 - Allow configuring which deputy levels are externally managed

UNBLU-14634 - Allow deputies that are automatically added to an agent’s conversations

UNBLU-14461 - Person presence and auth info not deleted in certain circumstances

UNBLU-14497 - Allow to specify which domains should be able to load Unblu entry points in iframes

UNBLU-14530 - Outbound conversation headline not using translated conversation template name

UNBLU-14684 - Add attribute x-unblu-conversation-id with conversation ID as value in the VisitorConversationUiComponent

UNBLU-14738 - JavaScript API: embedded app component can’t be initialized with locale

UNBLU-14745 - Conversation recording fails when fileTypeBlackWhiteList is set

UNBLU-14746 - Make all Messaging UI configuration and text properties editable by admins

UNBLU-14749 - Visitor can see away/offline state for hidden agent participants

UNBLU-14759 - Race condition in BotApiWorkerService.finishDialog()

UNBLU-14770 - While processing CSS resource in embedded co-browsing, some threads cause server to be blocked and unable to proceed with other tasks

UNBLU-14773 - Basic auth headers should be case insensitive

UNBLU-14794 - Web API: not possible to delete avatar using expand=avatar

UNBLU-14795 - utransfer: concierge person avatar recreated on each import

UNBLU-14097 - User menu sign-out button padding too small

UNBLU-14344 - Remove quotes around description of back button

UNBLU-14367 - Allow defining custom icons for launcher button

UNBLU-14531 - Suggestion metadata for conversation UI

UNBLU-14642 - Add CSS selector to person note

UNBLU-14673 - Display secondary agents in "away" static info panel of visitor chat UI

UNBLU-14736 - Improve BusinessException logs

UNBLU-14744 - Add trace log to webhook and outbound web API delivery client

UNBLU-14758 - JavaScript API: add VisitorData to ConversationInfo

UNBLU-14774 - Make com.unblu.contentsecuritypolicy.tokboxDomains and com.unblu.contentsecuritypolicy.acsDomains PUBLIC

UNBLU-14789 - utransfer: add external messenger channel

UNBLU-14276 - Display forwardings and invitations in inbox

UNBLU-14719 - Refactor conversation visuals to use targeted display name

UNBLU-14722 - Create delivery logs for WhatsApp

UNBLU-14039 - Quick replies appear quicker than related text message

UNBLU-14662 - Missing selectors on some outbound conversation dialogs

UNBLU-14679 - Initial logs missing

UNBLU-14686 - Editing conversation (for example, language or visibility) results in system message about topic changing to ""

UNBLU-14691 - Conversation offboarding without reason leads to error loop

UNBLU-14697 - Restoring conversations times out for long-running conversations

UNBLU-14699 - Poor embedded co-browsing performance with many input elements

UNBLU-14703 - Blank UI when com.unblu.visitor.presence.visitorPresenceInitializationMode set to in-conversation

UNBLU-14704 - Unblu version update failing on systems with lots of data

UNBLU-14706 - Wrong account in global file interceptor

UNBLU-14709 - Unblu engagement UI not appearing correctly

UNBLU-14710 - Signed JWT rejected: Another algorithm expected, or no matching key(s) found

UNBLU-14720 - WebhookCallLog orphan payload cleanup not working for retries

UNBLU-14725 - PersonStateChangedEvent webhook no longer generated

UNBLU-14731 - Vonage secret properties and passwords changed to SECRET

UNBLU-14199 - Add configuration to copy message with additional information

UNBLU-14591 - Prepare new cluster synchronization mechanism

UNBLU-14653 - Allow advanced person search for labels in web API

UNBLU-14677 - Too many webhooks sent for Person changes

UNBLU-14693 - Configuration properties to resize appearance of active conversation indicator (ACI) on mobile devices

UNBLU-14707 - utransfer: take language of canned response into account

UNBLU-14708 - Improve webhook call log record retention policy handling

UNBLU-14714 - Add getVisitorData method to JavaScript API

UNBLU-14718 - Add UI selectors in visibility rules UI

UNBLU-14727 - Slow query in conversation session table

UNBLU-14576 - Display agent away/offline state in thevisitor chat UI

UNBLU-14691 - Conversation offboarding without reason leads to error loop

UNBLU-14703 - Blank UI when com.unblu.visitor.presence.visitorPresenceInitializationMode set to in_conversation

UNBLU-14605 - Removing SMS connection from conversation and sending message again resuls in IllegalParameterException

UNBLU-14612 - Don’t remove persons when adding hidden participants to conversation

UNBLU-14618 - Deadlock in MSSQL database after setting team queue filter

UNBLU-14619 - NullPointerException hides underlying error message on unexpected socket transition

UNBLU-14622 - 500 HTTP response instead of 403 when trying to access recording when unauthenticated

UNBLU-14630 - Return error for /person/addLabels web API call when label can’t be applied or doesn’t exist

UNBLU-14666 - Buttons to leave and end conversation not displayed if com.unblu.conversation.ui.showLeaveInAgentControlBar false

UNBLU-14672 - Topic field mandatory in Edit Conversation form

UNBLU-14676 - Visitor UI unresponsive in iOS Safari browser and iOS mobile SDK

UNBLU-13632 - ID propagation with user ID containing + results in 500 HTTP response

UNBLU-14564 - Improved Outbound/WebhookCallLog orphan payload cleanup

UNBLU-14577 - Web API to retrieve notification count for an agent

UNBLU-14629 - Add possibility to log requests on different endpoints

UNBLU-14631 - Prevent NullPointerException when problem during startup

UNBLU-14652 - Enable on-demand URL component encoding

UNBLU-14657 - Improve conversation session queries

UNBLU-14665 - Make com.unblu.conversation.ui.allowChangeAnonymousVisitorNickname editable by ADMIN

UNBLU-14509 - Queue status UI for customers

UNBLU-14343 - Remove JEE authentication and JNDI database access

UNBLU-14588 - Message interceptors can block thread

UNBLU-14589 - CLI option --servicesMetadata produces "duplicate bundle" error

UNBLU-14590 - CLI option --servicesMetadata produces "'META-INF/MANIFEST.MF' not found" error

UNBLU-14593 - Content security policy : Replaying conversation recording not working

UNBLU-14596 - Back button not showing with older mobile SDKs and latest Unblu server releases

UNBLU-14598 - Several person services can be called by users of another account

UNBLU-14599 - Optimistic client change mechanism may prevent chat suggestions being displayed

UNBLU-14608 - Group avatars should have border based on background

UNBLU-14615 - Using mobile SDK UiModule version 15 results in missing back button

UNBLU-14197 - Allow adding custom colors to avatar foreground text

UNBLU-14563 - Improve JAR structure inside Docker image

UNBLU-14613 - Reduce log verbosity of locale matching

UNBLU-13844 - Custom conversation level banners

UNBLU-14470 - Encryption key validation doesn’t allow private key

UNBLU-14512 - CSS transformation fails for :where

UNBLU-14518 - Avatars broken in conversation recordings

UNBLU-14527 - Toast notification for downloaded file displayed before downloading file

UNBLU-14533 - Android SDK receives incorrect JavaScript instructions from Unblu server

UNBLU-14543 - Recording stream freezes when seeking specific timecode

UNBLU-14549 - Only encode URLs conditionally in auth-proxy

UNBLU-14554 - Error while migrating configuration with duplicate elements in lists

UNBLU-14560 - Agent cookie not working due to partitioned flag

UNBLU-14562 - JavaScript execution in PDFs

UNBLU-14565 - Cannot login with header ID propagation

UNBLU-14568 - Join Call banner black on mobile SDK and mobile browser

UNBLU-14569 - Nested JSON elements in JWT not working correctly

UNBLU-14578 - Dialog type to ask for download approval from Rendering Service not displayed properly

UNBLU-14581 - Large number of MigrationFailedException errors when migrating from Unblu 8

UNBLU-14598 - Multiple person services can be called by users of another account

UNBLU-12021 - Unify description field length in different database tables

UNBLU-13270 - Allow more fine-grained theming control over ActiveCallLink

UNBLU-13684 - Unify name field length in database tables

UNBLU-14244 - Allow removing contacts from person via UI

UNBLU-14413 - Empty state for person’s context bar Connected Messengers section

UNBLU-14431 - Improve About Unblu Spark view

UNBLU-14443 - Allow opening MS Office (Word, PowerPoint) documents in native document co-browsing

UNBLU-14451 - Automatic fallback to COMET when WebSockets unavailable

UNBLU-14473 - Support of nested JWT for agent and visitor SSO

UNBLU-14490 - Add dialog type to ask for download approval from Rendering SSrvice

UNBLU-14525 - Add high row count query result log

UNBLU-14529 - Make /global/productVersion endpoint available to registered user

UNBLU-14561 - Improve obfuscation stability

UNBLU-13710 - No error message when creating file interceptor with same name as existing interceptor

UNBLU-14033 - Internal message interceptor configured to intercept visitor messages triggered for both visitor and agent

UNBLU-14084 - cursor displaced when scrolling inside cross-origin iframe

UNBLU-14113 - Some action bar divider color properties can’t be set

UNBLU-14348 - Loading spinner outside call window

UNBLU-14357 - Leakage of user system information in request response

UNBLU-14397 - Supervisors can manage person labels

UNBLU-14439 - File upload issue causing inconsistent data in Unblu

UNBLU-14446 - Actions in participant detail triggered twice

UNBLU-14450 - Cluster environment ping returns 20x too soon

UNBLU-14459 - Payloads not always removed when webhook call logs are deleted

UNBLU-14463 - "Insufficient role" when registered user wants to connect an outbound messenger

UNBLU-14469 - Changing configuration property removes all non-visible configuration properties

UNBLU-14472 - Multithreading issues in bots

UNBLU-14474 - Loading conversations with more than 5000 messages results in timeout

UNBLU-14477 - Deleting conversation can’t be undone

UNBLU-14487 - Capturing stops when img tag has no src attribute

UNBLU-14488 - Mobile co-browsing flow no longer working properly with Unblu 7.44.1 and mobile SDKs 4.8.0 (iOS) and 4.9.1 (Android)

UNBLU-14492 - Numerical lists sorted in configuration editor

UNBLU-14493 - File upload MIME type check not enforced on backend

UNBLU-14496 - Invalid conversation list state

UNBLU-14500 - Settings editor for text properties not working

UNBLU-14503 - Agent Desk not loading in Firefox Private window

UNBLU-14507 - com.unblu.identifier.cookiePartitionedFlag set to false by default

UNBLU-14508 - Recording not starting due to third-party cookies

UNBLU-14516 - Can’t create file interceptor

UNBLU-14517 - Conversation recording fails due to missing provider for snackbar service

UNBLU-14521 - File being co-browsed can’t be downloaded or saved

UNBLU-14233 - Allow triggering suggestions on own messages

UNBLU-14236 - Allow system messages to use markdown and add time as variable

UNBLU-14351 - Chrome third party cookies support

UNBLU-14393 - Loading big conversation recording takes too long when trying to watch

UNBLU-14396 - Make visibility rules inaccessible to supervisors in Account Configuration interface

UNBLU-14407 - Global file upload interceptors

UNBLU-14471 - Add selectors on snackbar buttons, for example Dismiss

UNBLU-14475 - Make client root log level changeable

UNBLU-14479 - Order individual publications within a participation in web API

UNBLU-14486 - Outbound/WebhookCallLog orphan payload cleanup

UNBLU-14489 - Define timeout in cluster setups to handle thread locks when OID service endpoint unresponsive

UNBLU-14523 - Only show system message timestamp to GHOST and RECORDER by default

UNBLU-9581 - Add visual feedback that user has clicked on download button

UNBLU-14478 - Bot KPI requirements to measure bot suggestions

UNBLU-14460 - Remove possibility to search for canned responses by key with web API v4

UNBLU-14469 - Changing configuration removes all non-visible configurations

UNBLU-13630 - Conversation session not migrated properly when Collaboration Server pod is deleted

UNBLU-14164 - Registered users can’t start outbound conversations

UNBLU-14224 - Unchecked check boxes rendered as checked in Agent session of embedded co-browsing

UNBLU-14257 - Clear button disappears from inbox Visitors dropdown filter

UNBLU-14289 - Proxied requests change URL parameters and remove %-encoded format

UNBLU-14328 - Buttons misaligned on person details panel

UNBLU-14340 - Ghost can’t access "Other Participant" conversation

UNBLU-14342 - Poor browser performance when there are 1000 active conversation in inbox

UNBLU-14356 - openapi.yaml wrong on expected result when reading entities that don’t exist

UNBLU-14415 - sendPing endpoint returns 4xx HTTP response when registration is in v3 format

UNBLU-14427 - Grafana dashboards have hardcoded timezone

UNBLU-14434 - Conversational bot dipslays white screen instead of frontend

UNBLU-14444 - Insufficient role for registered user in conversation history

UNBLU-14447 - Onboarding breaks when concierge asks for name

UNBLU-14030 - Show conversation from history and conversation participants panel in conversation tabs

UNBLU-14234 - Allow Terms & Conditions question to only have "accept" as answer

UNBLU-14399 - Web API v4: expand type should be a List, not a String

UNBLU-14417 - Mark preview and deprecated features on Web API

UNBLU-12662 - "Start chatting" button changes width after minimizing chat UI

UNBLU-14064 - File name and time misaligned on native document co-browsing "Open file" dialog

UNBLU-14083 - Embedded co-browsing not resumed when third party cookies blocked

UNBLU-14249 - Incorrect reference in messaging UI property group properties

UNBLU-14282 - User change after login not properly handled in audio and video sessions

UNBLU-14283 - Users without permission to delete others' annotations can do so if annotations were saved to file

UNBLU-14306 - Avatar’s online state background doesn’t change with conversation tab’s background

UNBLU-14308 - "Edit" and "End conversation" buttons misaligned in conversation info panel

UNBLU-14332 - Link to conversation recording in conversation history invalid

UNBLU-14337 - Dialog for new authenticated customer cropped, page not scrollable

UNBLU-14338 - Registered user can set, add, and remove labels of person they can’t see

UNBLU-14345 - User change during embedded co-browsing doesn’t update layer’s owner name

UNBLU-14349 - Shift + Enter on text field results in carriage return and escape

UNBLU-14350 - Current user not preselected owner for new canned responses

UNBLU-14353 - Document not uploaded to native document co-browsing layer when agent drags and drops file to browse it

UNBLU-14358 - Admins can’t see rule-based conversations

UNBLU-14361 - Unblu attempts to send emails using all email providers configured

UNBLU-14362 - Updating lastCheckTime of authentication leads to large number of invalidations

UNBLU-14366 - Restore initialEngagementUrl placeholder in newAssignmentRequestNotification.mail.bodyTop

UNBLU-14375 - inheritConfigurationAndTexts missing from ConversationCreationData

UNBLU-14383 - Accessibility: Focus outline missing on all select elements

UNBLU-14384 - Lots of "Invalid value LongDeserializer for configuration key.deserializer" log entries from Kafka pod

UNBLU-14385 - Null pointer exception when emails sent but email service not properly configured

UNBLU-14405 - Conversation history UI breaks with more than 100 conversations and preview disabled

UNBLU-14409 - Snackbar auto-close timeouts not configurable

UNBLU-14414 - Named area settings values not editable in UI

UNBLU-14416 - Scheduled conversation: "Add further agents" drop list not loading for registered user role

UNBLU-14418 - MSOffice 365 - Email can only be sent once

UNBLU-14419 - Account email settings ignored

UNBLU-14420 - User change not handled properly in audio and video sessions when change triggered on different tab

UNBLU-14429 - Scheduled conversation: "Add further agents" select element not filled for registered user role

UNBLU-14432 - Snackbar auto close timeouts set in seconds but used as milliseconds

UNBLU-13454 - Remove mobile JS Picture in Picture (PiP), added function to display call UI

UNBLU-13527 - Propagate dialed-in state to mobile SDKs

UNBLU-13579 - Mobile iOS configuration settings for context menu of floating indicator

UNBLU-13807 - Accessibility: Remove aria-controls="VisitorIndivualUiComponent" on smart launcher

UNBLU-13992 - Embedded co-browsing support for blob resources

UNBLU-14078 - Provide list of conversations to SDK via getConversations method

UNBLU-14313 - utransfer: add support for person visibility rules

UNBLU-14365 - Disable sslEnabled in v8 in favor of mandatory STARTTLS

UNBLU-14374 - Change response code of /global/ping endpoint

UNBLU-14376 - Allow adding secondary agents to outbound and scheduled conversations

UNBLU-14386 - Review visibility, status, and scope of properties

UNBLU-14389 - utransfer: generated password for temporary user sometimes invalid

UNBLU-14394 - Oracle DB: do not fail with "Migration failed" ("ORA-00903" error) when 'adminUser' set to empty or blank string

UNBLU-14398 - Add proxy support to Azure blob storage SPN connection

UNBLU-14399 - Web API v4: expand type should be List, not String

UNBLU-14412 - Reconnect banner and getServerHash triggered too early during connect

UNBLU-14423 - Update Apryse

UNBLU-13437 - Add event about the current presentation mode

UNBLU-13562 - Add configuration properties for mobile indicators according to new navigation concept

UNBLU-13649 - Add "close conversation" action to mobile modal display mode

UNBLU-13898 - Conversation UI to change linked person of external messenger contacts

UNBLU-13948 - Add configuration properties for drop zone UI on mobile devices

UNBLU-13969 - Add "close conversation" action in modal mode to mobile SDK UI

UNBLU-14012 - Allow collapsing conversation when pressing back button on visitor mobile and floating UIs

UNBLU-14031 - Add possibility to minimize call UI via mobile JS API

UNBLU-14038 - Show/hide native mobile UI when popup UI elements appear/disappear in WebView

UNBLU-14267 - Add specific error types for PIN entry errors

UNBLU-14372 - Keep collaboration state consistent between mobile and agent desk when Mobile SDK de-initializes

UNBLU-13239 - Messages not sent to external messengers remain in PENDING state

UNBLU-13984 - virtual-cookie-storage not cleaned properly

UNBLU-14037 - ConversationCreatedEvent doesn’t include all participants

UNBLU-14043 - Input values set with JS not shown during embedded co-browsing

UNBLU-14053 - Configuration editor of conversation not showing inherited values

UNBLU-14076 - Canned responses not truncated when searching

UNBLU-14087 - Document co-browsing failing on agent side when CSP mode is ON

UNBLU-14094 - Conversation recording: document co-browsing not recorded

UNBLU-14095 - Audit log not generated when updating "migrated" user-property

UNBLU-14112 - Conversation with mobile SDK not initialized

UNBLU-14115 - Conversation history details can’t be displayed

UNBLU-14120 - Visitor’s video not presented in full, covering agent’s self preview

UNBLU-14121 - File upload bar component wrong

UNBLU-14122 - Share button in conversation opens empty menu

UNBLU-14124 - Secondary agent sees invite button even though they can’t invite anyone

UNBLU-14126 - Background blur not starting

UNBLU-14129 - Replacement background green when enabling camera during audio call

UNBLU-14131 - Visitor from external messenger receives internal message

UNBLU-14136 - Retry sending message fails

UNBLU-14137 - Canned response arrow navigation starts at bottom instead of top

UNBLU-14139 - utransfer: team translations not converted correctly

UNBLU-14141 - Call action bar displayed when agent unavailable for call

UNBLU-14143 - Error loading content - New message action

UNBLU-14146 - Canned response window shows up twice when using shortcut

UNBLU-14147 - Can’t create user with password sent by email

UNBLU-14149 - Text of time on inbox list wrong size

UNBLU-14152 - Error while editing webuser

UNBLU-14156 - Starting .war file doesn’t create superadmin by default

UNBLU-14162 - Registered user can’t set label on visitor in ended conversation

UNBLU-14165 - Pagination not always working in /conversations/search and /conversationhistory/search endpoints

UNBLU-14168 - Message status pending on custom external messenger conversation

UNBLU-14169 - Text alignment and padding wrong while collaboration starting

UNBLU-14170 - Action bar shows in small floating preview on Floating Visitor UI

UNBLU-14171 - Text runs under icon in media settings

UNBLU-14172 - Decrease gap between actions on visitor-side call UI action bar

UNBLU-14173 - Camera preview displayed in wrong location

UNBLU-14174 - Increase gap between inputs to 16px

UNBLU-14175 - Missing validation of conversationVisibility attribute on /conversationtemplates/* web API endpoints

UNBLU-14176 - Spacing when removing stop button on collaboration layer wrong

UNBLU-14179 - "Close conversation" button on Visitor Desk not working

UNBLU-14181 - Long label name not cropped in "new visibility rule" UI and visibility rule overview

UNBLU-14183 - Main team configuration applied to visitors

UNBLU-14185 - Impersonating in UI doesn’t navigate to /config-account

UNBLU-14186 - PiP not showing even when enabled

UNBLU-14187 - Dialog bot delivery log not working on web API v4

UNBLU-14191 - Event type OutboundPingRequest should be PingRequest

UNBLU-14193 - com.unblu.cannedresponse.searchInCannedResponseText not read when searching canned responses

UNBLU-14196 - Global settings: issues with changed settings (export, show-changed, re-update)

UNBLU-14201 - Conversation history page: conversations where participation has ended still displayed

UNBLU-14202 - Forwarded conversation: clicking "participants" and "info" icons triggers admission request

UNBLU-14209 - Conversation history page: opening conversation info of active conversation generates error

UNBLU-14210 - Conversation configuration: inheritance not working after restore conversation

UNBLU-14214 - Web API v4 endpoint /accounts/{accountId}/getAccountSecret results in error

UNBLU-14215 - Web API v4: return 4xx response instead of 200 response with null response body

UNBLU-14216 - OpenAPI docs: remove billingAddress and contactAddress properties from examples

UNBLU-14218 - Make web API v4 /accounts/{accountId}/Ingress endpoints accessable to admins of account

UNBLU-14220 - Give admins access to background replacement configuration properties

UNBLU-14223 - Video self preview shows below layer being started

UNBLU-14226 - Visitor Desk: notification permission request banner displayed on request admission screen

UNBLU-14230 - When requesting co-browsing, first click to open chat does nothing

UNBLU-14238 - Long label name not cropped in "new visibility rule" UI when choosing a label

UNBLU-14240 - PiP doesn’t allow for multiple hang-up options

UNBLU-14242 - Don’t open PiP when requesting screen sharing from someone else

UNBLU-14245 - Restoring configuration defaults not working

UNBLU-14248 - Visitor Desk: "Close conversation" button not working

UNBLU-14253 - Popup menus use wrong border radius configuration

UNBLU-14256 - Converting labels to scoped labels allows assigning a person multiple labels in same scope

UNBLU-14258 - Apryse "Select" tool gives access to annotation tools even when not allowed to create or edit edit annotations

UNBLU-14261 - Audio call in PiP mode: participants' avatars/names missing

UNBLU-14262 - Screen sharing can’t be re-initiated when stopped with Chrome browser button

UNBLU-14263 - Names of "agent initiated conversation" templates messed up if com.unblu.conversation.template.newConversationTemplateIds is changed

UNBLU-14268 - Missing validation on mandatory attributes in /personvisibilityrules/* web API endpoints

UNBLU-14271 - /personlabels/{personLabelId}/delete web API endpoint should return explicit error when called on nonexistent label

UNBLU-14272 - /users/{userId}/hasPassword web API endpoint should return explicit error when called on nonexistent user

UNBLU-14291 - Too many DB queries during authentication when using ID propagation

UNBLU-14294 - Outbound conversation templates no longer displayed in plus menu if com.unblu.conversation.template.newConversationTemplateIds configured

UNBLU-14295 - com.unblu.conversation.outbound.enableOutboundConversation only available for superadmins

UNBLU-14302 - All conversation templates are listed in dropdown menu for new conversation on person panel

UNBLU-14303 - Authenticated visitor can’t be created during outbound conversation creation

UNBLU-14304 - Custom channel displayed when "Supports outbound communication" option disabled

UNBLU-14305 - Disabled custom channels in list for connected messengers

UNBLU-14310 - New password email contains wrong URL when triggered by impersonated superadmin

UNBLU-14311 - Wrong webhook registration version used by delivery job

UNBLU-14312 - Missing account ID validation in /accounts/{accountId}/getRecordedMinutes web API endpoint

UNBLU-14317 - Audio call in PiP mode: participants' avatars/names not displayed after turning camera on/off

UNBLU-14318 - Validation of actionIcon property missing on /customactions/create web API endpoint

UNBLU-14320 - Invalid validation for email when creating customer from outbound template

UNBLU-14321 - Webhook registration: delete and restore not restoring delivery jobs

UNBLU-14322 - Webhook registration: deleting and restoring account is not restoring delivery jobs

UNBLU-14324 - Linking existing user with existing custom external messenger fails

UNBLU-14325 - Resetting demo data not working

UNBLU-14327 - Account overview broken in Account Configuration interface

UNBLU-14333 - Recording not completed properly

UNBLU-14352 - ID propagated virtual visitor inheriting default team settings

UNBLU-14359 - ExternalMessengerCreateContact - Cannot create contact or use existing contact

UNBLU-9836 - Change response of /*/send*Message web API endpoints to contain messageId

UNBLU-11483 - Change default values of override user/team management configuration properties

UNBLU-13154 - Move chat input Markdown configuration to CONVERSATION_TEMPLATE scope

UNBLU-13420 - Make all web API return values JSON objects

UNBLU-13729 - Add support for sending email via Office 365 API

UNBLU-13910 - Change behaviour to properly track configuration changes in audit log

UNBLU-13915 - Adapt synchronization tool to new configuration object usage for metadata

UNBLU-13959 - Update conversation template editor UI

UNBLU-13981 - Allow agents always to request admission for conversations

UNBLU-13995 - Implement correct diff algorithm for audit log visualizer

UNBLU-14067 - General web API improvements

UNBLU-14068 - Use outbound requests for custom actions in web API

UNBLU-14075 - Add apiDownloadLink and agentDeskDownloadLink to return value of /conversationhistory/{conversationId}/getConversationRecordings web API endpoint

UNBLU-14106 - Rename web API /call/ to /calls/

UNBLU-14118 - Additional templates independent of engagement types

UNBLU-14125 - Add supportsMultipleConversationsPerContact field to editor UI

UNBLU-14127 - Make names of configuration properties for native document co-browsing more consistent

UNBLU-14130 - Change size of user avatar in top bar

UNBLU-14133 - Add configuration to hide launcher button when Floating Visitor UI opened

UNBLU-14140 - Search and filter canned responses based on content

UNBLU-14142 - Add support for person labels to utransfer

UNBLU-14144 - Show spinner in call UI while recording is starting

UNBLU-14157 - Enable key filter by default in configuration property editor

UNBLU-14159 - Make case sensitivity of "contains" search configurable in web API search endpoints

UNBLU-14160 - Agent-level configuration property to configure access to private conversations

UNBLU-14161 - Agent-level configuration property to configure how agents may access rule-based conversations

UNBLU-14182 - Missing unique indexes in marked entities

UNBLU-14221 - Conversation participation needs contact ID

UNBLU-14239 - Close PiP window when screen sharing cancelled

UNBLU-14243 - Add details to server log for automated configuration migration from Unblu 7 to Unblu Spark 8

UNBLU-14246 - Add label or description field to external messenger contact

UNBLU-14247 - Allow to enforce startTls if it is selected

UNBLU-14255 - Allow further Visitor Chat UI configuration

UNBLU-14265 - Display user labels in user list

UNBLU-14266 - Update access scope for configuration properties

UNBLU-14280 - Improve search engine check on startup

UNBLU-14284 - Add support for missing imageData in avatar to utransfer

UNBLU-14285 - Update LiveKit client library to make it compatible with Chrome 124

UNBLU-14286 - Move Rendering Service configuration scope

UNBLU-14287 - Add configuration entity infos to server log for automated configuration migration from Unblu 7 to Unblu Spark 8

UNBLU-14290 - Change default configuration to better fit core use cases

UNBLU-14292 - Adapt conversation info in JS APIs

UNBLU-14339 - Change default call service provider to Livekit

UNBLU-13778 - Display person labels in conversation person details view

UNBLU-13834 - Implement configuration object version migration path

UNBLU-13843 - Implement configuration object cleanup service

UNBLU-13854 - Implement legacy configuration migration service(s)

UNBLU-13897 - Add ability to link external messenger contacts to other persons

UNBLU-13918 - Introduce conversation configuration cascading

UNBLU-13934 - Create external SMS messenger entities and API services

UNBLU-14013 - Allow starting conversations that trigger outbound dialog

UNBLU-14063 - Create Twilio webhook for incoming SMS

UNBLU-14098 - Add Elasticsearch and OpenSearch client libraries

UNBLU-14110 - Send different message types via SMS

UNBLU-14117 - Template and recipient on SMS entity

UNBLU-14150 - Allow to start new outbound unblu conversions from the conversation participant panel

UNBLU-14151 - Show external messenger contacts in participant panel and allow to open and start new external messenger conversations

UNBLU-14155 - Display Unblu Spark version information in Agent Desk UI

UNBLU-14184 - Add preview and deprecated annotation to web service methods

UNBLU-14190 - Replace person state-change webhooks with separate ones for visitors and agents

UNBLU-11434 - Remove deprecated proxy configuration properties

UNBLU-11914 - Remove support for enterprise legacy snippet

UNBLU-14010 - Remove PersonPresenceData.touchTimestamp from web API

UNBLU-14028 - Remove allowing visitors to invite other visitors via JS API

UNBLU-14105 - Remove /messageinterceptors/approveMessage and /messageinterceptors/rejectMessage web API endpoints

UNBLU-14177 - Validate and reduce all PersonType-based conversation configuration

UNBLU-14219 - Remove all JS API methods related to invitations

UNBLU-14232 - Update blocked browser versions

UNBLU-14319 - Delete v7 of JS API