Unblu 7 release notes

UNBLU-12602 - Blank page navigating to Account and Global Server Configuration interface when location strategy set to PATH

UNBLU-13103 - Keyboard input of remote control not identified as activity during embedded co-browsing

UNBLU-13125 - Account settings: Placeholder text isn’t saved

UNBLU-13260 - Allow to read an entity through web API when blob file missing

UNBLU-13421 - "Recording in progess" icon displayed after call is aborted

UNBLU-13480 - Clicking new message notification doesn’t navigate back to message list while in a call

UNBLU-13508 - Universal co-browsing session freezes on iOS mobile Safari browser

UNBLU-13525 - CORS in Unblu allows certain origins that it shouldn’t

UNBLU-13526 - Manual recording impossible if initially forced to quit

UNBLU-13541 - Custom actions don’t appear in Visitor UI overflow during onboarding

UNBLU-13545 - LIMIT and OFFSET web API search filters don’t work correctly with some compound filters

UNBLU-13549 - Comment in JS code causes wrong return value

UNBLU-13552 - Outgoing call keeps ringing after being declined by counterpart

UNBLU-13561 - Application should shut down if initialisation error occurs

UNBLU-13595 - Grafana proxy stops working after 1 day

UNBLU-13612 - Unblu not starting in Tomcat

UNBLU-13613 - Previous tab is blank when an additional tab is opened in universal co-browsing session

UNBLU-13616 - Plus sign (+) ignored for header-based ID propagation

UNBLU-12760 - Improve Account Configuration interface

UNBLU-13473 - Chat suggestion Reducer and action follow up

UNBLU-13509 - Minor audit log UI fixes

UNBLU-13514 - Add conversation topic to email sent for new assignment request

UNBLU-13524 - Add conversation ID column to tracking items

UNBLU-13539 - Add possibility to change visitor nickname in Agent Desk

UNBLU-13559 - Add optional webhookApiVersion attribute to models

UNBLU-13585 - Allow configuring video simulcast for LiveKit

UNBLU-13400 - Chat suggestion backend

UNBLU-13402 - Chat suggestion frontend

UNBLU-13453 - Suggestion source admin UI

UNBLU-13483 - Create Grafana dashboard for ElasticSearch data source

UNBLU-13491 - New WEBHOOK entry path

UNBLU-13477 - Some ConversationData fields not populated for custom action webhook

UNBLU-13489 - Embedded co-browsing piles up transparent PNG images

UNBLU-13493 - Conversation history Delete button missing

UNBLU-13494 - Error loading content when creating new webhook

UNBLU-13503 - Failed HTTP requests to messenger/ws/goingaway

UNBLU-13505 - Popout closes after 5 seconds

UNBLU-13522 - Agent detection not working when encryption key changes

UNBLU-13534 - Can’t send message or open conversation as ghost in conversation created from external messenger

UNBLU-13538 - Visitor name replaced by ID after chat request made from iOS SDK

UNBLU-13544 - Can’t reject call from notification for anonymous users

UNBLU-13104 - Implement backchannel logout mechanism

UNBLU-13207 - Add dialog-state selector to VisitorIndividualUiComponent

UNBLU-13471 - Mobile SDK: add internal API function to explicitly retrieve person info

UNBLU-13490 - Provide ability to restrict new message notifications to those generated by human persons

UNBLU-13495 - Only activate autoEndOnCallEnd behavior if conversation has gone ACTIVE

UNBLU-13497 - Support deputy delegation for invitations and forwardings

UNBLU-13516 - Optimize audit log retention query

UNBLU-12066 - Document co-browsing on Android: not possible to complete PDF forms

UNBLU-12887 - Embedded co-browsing dies if idle for some time

UNBLU-12926 - Calls to invitations/forwardConversationToAgent endpoint remove original agent when forwarding is redeemed, not when they onboard

UNBLU-13136 - Change scope of com.unblu.visitordesk.waitingroom.waitingForActivationLabel from GLOBAL to ACCOUNT

UNBLU-13256 - Missing type field in body of web API example for /messageinterceptors/create endpoint

UNBLU-13340 - Autofocus set on input text field creates editable input field in embedded co-browsing

UNBLU-13348 - Last message in inbox may show hidden message

UNBLU-13352 - Calls don’t work with ACS as call service provider

UNBLU-13364 - Scrolling in universal co-browsing selects all text on screen

UNBLU-13397 - Make actionIcon mandatory when creating or updating custom actions over web API

UNBLU-13403 - Validation of custom action event trigger, endpoint URL, and MIME type regular expression fields not working correctly

UNBLU-13405 - Custom message action missing message data in some cases

UNBLU-13407 - LiveKit doesn’t work if AMD module loader used on a site integration page

UNBLU-13422 - Fix error codes for customactions/update endpoint

UNBLU-13424 - "Start recording" button missing in call UI

UNBLU-13426 - Erratic scrolling behavior with remote control during embedded co-browsing

UNBLU-13429 - Error when agent declines conversation forwarded from preview mode

UNBLU-13440 - Tabbing through messages in chat doesn’t work

UNBLU-13448 - "Conversational bot settings" menu item always available in Account Configuration interface

UNBLU-13456 - Fix co-browsing trigger when multiple links defined in one message

UNBLU-13461 - Media access pop-up flickers if access has already been granted

UNBLU-13462 - Webview not initialized on Android SDK

UNBLU-13467 - Mobile soft keyboard loses focus when opening

UNBLU-13469 - Changing URL for universal co-browsingnot possible on mobile devices

UNBLU-13301 - Visual indication while requesting microphone and camera access

UNBLU-13328 - Conversational Bot: redirect to login if unauthenticated

UNBLU-13334 - Provide ability to connect to an Azure Flexible Server PostgreSQL DB using a Service Principal

UNBLU-13346 - Screen readers correctly recognize and read out conversation recording status

UNBLU-13379 - Custom action API for Mobile SDKs

UNBLU-13391 - More visual cues during call initiation

UNBLU-13394 - Additional rest endpoint for URL to download conversation recording

UNBLU-13399 - Forward proxy support for LiveKit

UNBLU-13413 - Removed unload handler where possible

UNBLU-13419 - Improvements to graceful shutdown

UNBLU-12789 - Floating video not draggable on touch devices

UNBLU-13155 - Layer controls with initial position set to "bottom" not visible on mobile during co-browsing session

UNBLU-13304 - Consecutive UI popin/popout requires timeout to work properly

UNBLU-13325 - Sync job fails for users with no first name

UNBLU-13349 - Error calculating next delay of exponential backoff for large values

UNBLU-13368 - Custom action admin UI shows CREATED conversation state even though this isn’t allowed on the backend

UNBLU-13378 - Unexpected error while collecting and performing tasks for graceful cluster shutdown

UNBLU-13380 - Popout window gets stuck on loading screen

UNBLU-13383 - Regular expression used to detect links in messages causes performance issues and high CPU utilisation

UNBLU-13384 - Auto popout on call request doesn’t display calls correctly

UNBLU-13393 - HTTP 500 Internal Server Error when calling web API endpoint /rest/v2/conversationhistory/findAllBy

UNBLU-13404 - Creating index for device info table fails on MySQL 8

UNBLU-13406 - Invitation email link incorrect

UNBLU-13408 - Browser notification permission requested even though banner was dismissed

UNBLU-13409 - Missing HTTP request tracing possiblities for WebSocket upgrade request

UNBLU-13410 - MS SQL database error when creating custom actions

UNBLU-12220 - Periodically update the initialization vector (IV) in AES

UNBLU-13149 - Web API endpoints to start and stop conversation recording

UNBLU-13338 - Control website scrolling behavior while pointer is in visitor UI

UNBLU-13343 - Allow manual configuration of LiveKit screen sharing simulcast layer

UNBLU-13354 - Enable "Send system message" for custom actions by default

UNBLU-13361 - Adjust retention and garbage collection job defaults

UNBLU-13373 - Expand scope of various queue configuration properties from ACCOUNT to AGENT

UNBLU-13374 - utransfer: improve error message when multiple existing entities are found

UNBLU-13381 - Add missing graceful shutdown functionality

UNBLU-9970 - Custom actions: entity models and web API

UNBLU-12098 - Custom actions conversation frontend

UNBLU-12099 - Custom actions Admin Frontend

UNBLU-12100 - Custom actions JS API trigger

UNBLU-12101 - Custom actions webhook trigger

UNBLU-12998 - utransfer: add custom action API support

UNBLU-13009 - Custom actions: conversation backend logic

UNBLU-13010 - Custom actions: visual model

UNBLU-13016 - Conversation UI to start and stop conversation recording

UNBLU-13133 - Custom actions: invocation logic

UNBLU-13200 - Allow adding Agent Desk to home screen as Progressive Web App (PWA)

UNBLU-13238 - Support using APNs directly for normal notifications

UNBLU-13267 - Backend logic to manually start and stop audio/video recording

UNBLU-13271 - Speed up detection of closing popout window

UNBLU-13407 - LiveKit doesn’t work if JavaScript asynchroous module definition (AMD) is used on a site integration page

UNBLU-10055 - Conversation template order incorrect when sorted by type

UNBLU-10324 - Tabbing through "Share websites" & "Share screen" not possible in Engagement UI

UNBLU-13095 - Filter icon appears when there are no filters in the inbox

UNBLU-13163 - Custom date picker option always uses default values instead of currently selected dates

UNBLU-13164 - Images can’t be rendered during embedded co-browsing session

UNBLU-13204 - Dynamic CSP adjusting based on configured call service provider

UNBLU-13213 - Leave and end conversation dialogs not shown if conversation closed outside the conversation window

UNBLU-13216 - Upload button shouldn’t be displayed on ended conversations or if user doesn’t have upload permissions

UNBLU-13219 - Icons in chat view misaligned

UNBLU-13237 - Visitor UI messages rendered every time a new message is sent

UNBLU-13259 - No client-side name validation for message interceptors

UNBLU-13311 - Out of memory errors during request processing

UNBLU-13320 - Web API: conversations/search by field END_REASON doesn’t work with NOT_IN

UNBLU-13321 - Web API: conversationhistory/search by field AWAITED_PERSON_TYPE_CHANGE_TIMESTAMP doesn’t work

UNBLU-13322 - Web API: person/searchByState by field PAUSE_NOTIFICATIONS_END_TIMESTAMP doesn’t work

UNBLU-13324 - Web API: webhookcalllogs/search by field REGISTRATION_ID or REQUEST_ID doesn’t work

UNBLU-13389 - Calls not possible due to Tflite module and missing CSP header definition

UNBLU-13074 - Add Bot Dialog Builder to user settings menu in Agent Desk, Account Configuration interface, and Global Server Configuration interface

UNBLU-13082 - Use Java 17 to run Collaboration Server in cluster setup

UNBLU-13142 - Run with Java 17 without the "--add-opens" flag

UNBLU-13191 - Improve graceful shutdown

UNBLU-13246 - Add configuration property to retain original conversation recipient when forwarding conversations

UNBLU-13248 - Accessibility improvements for screen readers

UNBLU-13257 - Make Liquibase generate longer primary key names with Oracle

UNBLU-13273 - Bot typing indicator

UNBLU-13294 - Disable HTTP TRACE method

UNBLU-13296 - Prevent backup file disclosure

UNBLU-13297 - Add nosniff directive to x-content-type-options HTTP response header for all responses

UNBLU-13299 - Don’t add CSP unsafe-eval source expression in production mode

UNBLU-13330 - Validate XMD value

UNBLU-12907 - Conversational Bot: authentication proxy

UNBLU-12998 - utransfer: Add custom action API support

UNBLU-13249 - Chat input field missing during onboarding with external bot

UNBLU-13265 - com.unblu.conversation.message_interceptor.messageInterceptorIds isn’t set when importing conversation template with utransfer

UNBLU-13278 - Account filter missing in audit log search action

UNBLU-13257 - Make Liquibase generate longer primary key names with Oracle DB

UNBLU-11143 - "Customize shortcuts" dialog updates too many configurations

UNBLU-12992 - Revoke all forwardings when pushing a conversation back to queue

UNBLU-13077 - Webhook queue event assignment_request.redeemed: assigneePersonId is null

UNBLU-13085 - Fix agent’s view of visitor’s screen during co-browsing when switched to landscape mode (iOS)

UNBLU-13097 - Person presence record retention throws error on save if enabling preview is disabled

UNBLU-13137 - utransfer with admin role fails to export and import retention interval

UNBLU-13151 - Web API: Admin shouldn’t be allowed to enable retention intervals

UNBLU-13153 - Call timer starts before participants are actually connected to call service provider

UNBLU-13171 - Call type icon very small and not centered

UNBLU-13175 - No such session - Visual isn’t always displayed

UNBLU-13176 - Extra master visual for visitor created during co-browsing/calls

UNBLU-13178 - Add class x-unblu-msg-state-icon on message icon again

UNBLU-13185 - Fix garbage collection logical entities selection

UNBLU-13187 - Fix Azure SPN token expiration

UNBLU-13190 - Don’t fire PersonModificationEvents when agent uses conversation link

UNBLU-13197 - External link symbol isn’t displayed in the chat anymore

UNBLU-13198 - Fix audit log expiration with many expired entries

UNBLU-13201 - Scheduled conversation started icon not positioned correctly

UNBLU-13218 - utransfer export with --idConversion=COUNTER not working when there are translations

UNBLU-13224 - OptimisticLockingException when modifying an external interceptor multiple times

UNBLU-13228 - Person expiration job fails because of linked conversation admissions

UNBLU-13247 - Oracle DB Liquibase changelog error: "existing constraint"

UNBLU-13253 - Launcher button not displayed correctly on Firefox when Unblu loads lazily

UNBLU-13258 - modifyMessage shouldn’t be visible

UNBLU-13107 - Configuration property to disable the typing indicators

UNBLU-13114 - Capture initial engagement URL for PIN-based co-browsing

UNBLU-13150 - Allow specifying API key used for recording

UNBLU-13157 - Show local time in webhook call log

UNBLU-13172 - Support AAD OAuth 2.0 authentication

UNBLU-13174 - Update Postgres JDBC driver

UNBLU-13179 - MSSQL: Add @Column annotation to all DB entities

UNBLU-13199 - Implement deleted entries metrics counter in expiration jobs

UNBLU-13210 - Provide visual cues during the call initiation phase

UNBLU-13214 - Hide interceptor’s order from API

UNBLU-12377 - Message interceptor API

UNBLU-13065 - Mobile SDK: Create service worker adding authorization header to each request

UNBLU-13110 - Message interceptor configuration UI

UNBLU-13111 - Message interceptor intercepted messages UI

UNBLU-13195 - Message visibility in exported logs and web API

UNBLU-13196 - Replace InternalMessageInterceptor.preventSendingMessages

UNBLU-13203 - Client-side message interceptor validation

UNBLU-13205 - Add support for message interceptors in utransfer

UNBLU-13217 - Skip manually disabled interceptors from conversations

UNBLU-7171 - When the desired port is unavailable, Jetty doesn’t run but startup process continues

UNBLU-10232 - Cancel and Apply buttons not always visible in popup menu filters with manym entries

UNBLU-11321 - Issues with loading in agent and visitor SDKs

UNBLU-12747 - Space in multiple-choice placeholders title causes canned responses usage failure

UNBLU-12803 - Microphone and camera of third person joining call is on even if turned off

UNBLU-12932 - Queue filter: Named area "All items" missing in the dropdown

UNBLU-12982 - Console error "Image not displayed, already disposed" when opening inbox

UNBLU-13005 - Calls can’t be answered if screen sharing ongoing while call is ringing

UNBLU-13117 - Audit log fails to show details for entries created with impersonated user

UNBLU-13119 - Document co-browsing: document input field loses focus when user starts to type in chat

UNBLU-13128 - Transforming visitors from virtual to physical user leaves them in a broken state

UNBLU-13138 - Make aria-label for account avatar configurable

UNBLU-13140 - Launcher button displayed despite launcherButtonDisplayMode being set to NEVER

UNBLU-13143 - Floating Visitor UI on mobile shows launcher button when it shouldn’t

UNBLU-13145 - Convert Markdown messages to simple text if sender isn’t allowed to send Markdown messages

UNBLU-13146 - Desktop notification action displayed on Agent Desk settings pages

UNBLU-13168 - Chatbot: quick replies sometimes don’t appear

UNBLU-9540 - Validate configuration values

UNBLU-11919 - Filter non-visible chat messages on back-end, not front-end

UNBLU-12985 - Replace custom Query API implementation with standard Criteria Query API

UNBLU-13006 - Add selectors to "Leave conversation?" confirmation dialog

UNBLU-13131 - Improve accessibility of visitor PIN entry box for screen readers

UNBLU-13165 - Add tracing logs for error handling

UNBLU-13170 - Parallel deletion in person expiration job

UNBLU-13053 - Add option to use images as icons

UNBLU-13140 - Launcher button displayed even though launcherButtonDisplayMode is set to NEVER

UNBLU-6938 - Participant can select text and move it on top of the conversation window in embedded co-browsing

UNBLU-11840 - Change webhook call log to have multiple columns for the payload, too

UNBLU-12195 - Keyboard input of remote control in universal co-browsing isn’t identified as activity

UNBLU-12930 - Message can’t be selected in visitor chat UI

UNBLU-12989 - ID propagation: Once virtual users are stored into DB, they can access the system even if VirtualUserMode` is set to DENY

UNBLU-13015 - DeviceInfoRetentionExpirationJob times out

UNBLU-13044 - Missing awaitedPersonType and awaitedPersonTypeChangeTimestamp in conversation state webhooks

UNBLU-13045 - Configuration property WhiteboardMain.pageTitle not used

UNBLU-13049 - DeviceInfo: web push registration can’t be cleaned up

UNBLU-13073 - Technical name of named area is incorrect

UNBLU-13080 - setAwaitedPersonType web API call fails if secondary agent permissions missing

UNBLU-13084 - utransfer issue when updating account, record retention, and account configuration properties

UNBLU-13098 - utransfer overrides avatar on each import

UNBLU-13099 - Embedded co-browsing stops after visitor logs in during co-browsing session

UNBLU-13101 - Race condition with public link for visitor session

UNBLU-13106 - Adding unbluEditingHint="block" to <select> as top element doesn’t prevent agent access to the element during remote control

UNBLU-13120 - Virtual users transformed to physical users can’t connect to Unblu anymore

UNBLU-12711 - Web API: add services to read Visitor Desk URLs for conversations

UNBLU-12888 - Make Unblu UI full screen on maximize

UNBLU-12899 - Add CSS selector for status message buttons and label

UNBLU-12929 - Allow enabling "minimize" button in mobile SDK conversation action bar

UNBLU-12967 - Paste images in chat directly from clipboard

UNBLU-12978 - Conversation history: make it possible to prevent registered users from opening conversations as GHOST

UNBLU-12997 - Shorten labels of awaited person type configuration properties

UNBLU-13029 - Add CSS selector on "Close conversation" button

UNBLU-13043 - Allow using group conversation avatars for conversations with more than two participants

UNBLU-13047 - Add blur support for LiveKit

UNBLU-13048 - Add snapshot support for LiveKit

UNBLU-13064 - Allow conversion of virtual users to physical users via WebAPI and UI

UNBLU-13086 - Move video background blurring into the media device settings

UNBLU-13088 - Change icon for the "ended scheduled conversation" screen

UNBLU-13092 - Allow different file upload settings (whitelists and blacklists) for agents and visitors

UNBLU-13100 - Align call UI toggle buttons with style guide

UNBLU-13102 - Add account ingress support to utransfer

UNBLU-13109 - Adjust leader selection jobs immediately when their interval configration changes

UNBLU-13122 - Change log level of job execution to DEBUG

UNBLU-13070 - Handle canned responses without language

UNBLU-13075 - Fixed error during garbage collection

UNBLU-11723 - "Pop in" and "pop out" labels and icon aren’t correct

UNBLU-12469 - Unblu doesn’t delete all transactional data when deleting an account

UNBLU-12482 - Trash and kebab menu icons not aligned correctly in external messenger overview

UNBLU-12503 - Date/time formatting problem in audit log and webhook log entry lists

UNBLU-12523 - User name in user page title not changed after updating

UNBLU-12782 - Garbage collection deadlock on initial data setup in SQL Server

UNBLU-12786 - Prevent maximum value validation exception during retention config migration

UNBLU-12807 - Optimize database query for selects in garbage collection jobs

UNBLU-12846 - Launcher button state ARIA labels and visible labels are interdependent

UNBLU-12897 - User list in Account Configuration isn’t refreshed after team deleted by garbage collection job

UNBLU-12913 - Inconsistency regarding uniqueness of channelId and sourceId

UNBLU-12976 - Unique constraint violated during INSERT into auth_authentication_session

UNBLU-12993 - Incorrect content received with JS API getConversations() method

UNBLU-12994 - JS API method getConversations() should force upgrade to "greedy"

UNBLU-12996 - LDAP sync job fails after a change to a user’s sourceId

UNBLU-13018 - Canned responses filter doesn’t display canned responses if the conversation has a different country from the canned response in the locale

UNBLU-13025 - Visitor JS API openOverviewUI() method opens the UI when it shouldn’t

UNBLU-13027 - LiveKit: If screen sharing audio is shared, participants can still hear others talking after leaving the call

UNBLU-13036 - The order of the participation list returned in the conversation history is not sorted

UNBLU-13040 - Couldn’t find class for type hint error when opening a conversation with the associated OPEN_IN_AGENT_DESK link

UNBLU-13041 - No navigation to conversation when agent joins through the admission request UI

UNBLU-13050 - Empty webhook registration table causes dialog bot errors

UNBLU-13055 - Migration of auditLogRetention value not correct

UNBLU-13057 - Don’t delete Avatars when updating entities referencing them

UNBLU-13067 - Global Server Configuration interface: "Search user", "Audit", and "Session tracking" sidebar menu items not working

UNBLU-10724 - Use Liquibase SessionLock library

UNBLU-12581 - utransfer support for garbage collection settings

UNBLU-12661 - Refactor record retention model, config files, and scopes

UNBLU-12712 - Change icon and text behavior of launcher button

UNBLU-12841 - Optimize garbage collection for account orphan data expiration job

UNBLU-12845 - Add ability to auto-start scheduled conversations

UNBLU-12969 - Adapt LiveKit connection flow for mobile SDKs

UNBLU-13028 - Make name of displayed individual UI component available from JS API

UNBLU-13032 - Make the person presence retention job a PREVIEW feature

UNBLU-13037 - Add the left reason and the left comment to the participation history data

UNBLU-13052 - Change "Foreign key value" log entry to debug level

UNBLU-7018 - Record retention policies

UNBLU-12117 - Create physical repository layer

UNBLU-12118 - Create garbage collection jobs

UNBLU-12119 - Create web API and unit tests for garbage collection

UNBLU-12378 - UI: Add ability to undo the deletion of logically deleted entities such as accounts and teams

UNBLU-12904 - Optimize how configuration properties are inserted and updated

UNBLU-12983 - Use proper Event constructors for triggering JS events

UNBLU-10274 - Allow update of configuration/text/metadata with expand even when updating the attributes isn’t possible

UNBLU-11159 - Log output may be lost if there’s an error when starting the Collaboration Server

UNBLU-12045 - Explicitly create a person for the conversation recording client

UNBLU-12787 - Canned responses should be visible for all conversation locales that correspond to the canned responses' language

UNBLU-12801 - Web API: account ID isn’t implicitly retrieved by deputyrelationships/writeagentdeputies

UNBLU-12824 - Remove "Assign to agent" button for hidden participants

UNBLU-12910 - Stream disconnect for one participant detroys the stream for other participants

UNBLU-12954 - Don’t render Markdown structured links as links in SIMPLE_TEXT messages

UNBLU-12956 - Can’t create a canned response for default team in the UI because of the scope field

UNBLU-12962 - OK button not visible when asking client to allow embedded co-browsing

UNBLU-12965 - NPE when web push notification health check event fails

UNBLU-12968 - Vonage-based calls stay in loading mode after successful reconnect

UNBLU-12988 - LiveKit-based calls lose connection when stopping screen sharing

UNBLU-12990 - LiveKit-based calls don’t play back audio in audio calls

UNBLU-12995 - LiveKit: If a conversation has screen sharing and a call active, participants hear the audio from the call even if they didn’t join it

UNBLU-13011 - New text properties for "hang up call options" only accessible by superadmin

UNBLU-13020 - LiveKit: Screen sharing doesn’t work if the license doesn’t include audio and video

UNBLU-13021 - Calls initiated from mobile devices fail

UNBLU-13022 - Attribute 'id' in the Avatar entity to update mustn’t be null

UNBLU-10516 - Check activate methods that access configuration properties

UNBLU-12748 - Refactor update behavior of StorageService layer

UNBLU-12813 - Improved authentication proxy support

UNBLU-12850 - Provide webhook event called only when conversation lifecycle changes

UNBLU-12903 - Add a database index on umm_person_presence.joined_timestamp

UNBLU-12927 - Implement a new logic to store session state somewhere else instead of window.name

UNBLU-12928 - Additional hang up call options

UNBLU-12961 - Export conversation history as Excel file

UNBLU-13007 - Hide empty left menu items for impersonated superadmins and technical admins in the Account Configuration UI

UNBLU-12063 - Support screen sharing using LiveKit

UNBLU-12805 - Add configuration property to trigger a MouseDown event with the click upon remote control click event

UNBLU-12881 - Provide webhook for when conversation participation changes

UNBLU-12915 - Add awaited person type to conversation model

UNBLU-12917 - Awaited person type web API, webhook and configuration properties

UNBLU-12918 - Add awaited person type automations

UNBLU-12920 - Add triggers when awaited person type changes

UNBLU-12922 - Add awaitedPerson search filter to conversation and conversationhistory web API services

UNBLU-11170 - Unread messages and Jump to latest banners not fully visible

UNBLU-11533 - Validate redirect location after signing in

UNBLU-12183 - Account name doesn’t fit in Agent Desk sidebar

UNBLU-12232 - Too many person presences created for the same person

UNBLU-12765 - Leader election-based job stops running: implement a watchdog

UNBLU-12806 - Embedded Visitor UI: conversations load indefinitely after multiple clicks on conversation list items

UNBLU-12823 - Invalid authentication configuration breaks entire installation when using account ingress

UNBLU-12832 - Closing icon on call notification isn’t visible due to wrong color

UNBLU-12836 - Secondary agent is asked to reassign conversation when leaving

UNBLU-12847 - Can’t re-queue conversation from the UNASSIGNED state using the requeueConversation API

UNBLU-12849 - Invitation dialog shows team ID instead of name for certain teams

UNBLU-12865 - Markdown underline functionality is still taking effect even when using SIMPLE_TEXT

UNBLU-12868 - AgentSessionRecorder touches activation time on session thread

UNBLU-12889 - Account ingress UI bugs

UNBLU-12890 - Can’t delete a conversation when a canned response was used

UNBLU-12893 - Allowing for array value in aud claim during validation in com.unblu.authentication.jwt.internal.expectedAudience

UNBLU-12895 - Engagement options in Embedded Visitor UI engagement dropdown aren’t properly updated when the agent availability changes

UNBLU-12911 - Attempting to create an Azure blob container programmatically doesn’t work due to access restrictions

UNBLU-12924 - Link to accept invitation in the Single Conversation Desk doesn’t work

UNBLU-12931 - Dismiss and Undo buttons overlap in toast message

UNBLU-10439 - ParticipantPersonIdConversationSearchFilter using SQL JOIN

UNBLU-12617 - Support 5000 agents for the conversation history agent filter

UNBLU-12737 - Add conversation participant overflow to conversation action bar

UNBLU-12753 - Configuration properties to allow calls only if participants are available

UNBLU-12795 - Reduce gap between Edit and Copy buttons in scheduled conversations list

UNBLU-12869 - Reduce scope of personActivationTimestamp cluster lock

UNBLU-12874 - Improve the Collaboration Server functionality when collecting thread dumps automatically upon breaching pre-configured Jetty threads threshold

UNBLU-12883 - Add configuration to allow specific conversation participants to see message status

UNBLU-12884 - Allow empty teams to appear in the forwarding list

UNBLU-12905 - Expose the default team (None: Main Account Team) in UI

UNBLU-12684 - Auto-answer the call when accepting inbound call request conversations

UNBLU-10152 - Remove offline reducer infrastructure

UNBLU-10491 - Agent can reopen visitor’s browser tab without their consent if it was closed because of inactivity

UNBLU-11442 - No hash in audit log for updated user password

UNBLU-12033 - Infinite loop of repeated messages in server log after request if fatal error occurs before or while checking agent availability

UNBLU-12589 - Some JavaScript entry points contain code that shouldn’t be loaded

UNBLU-12668 - Support download of large blobs

UNBLU-12756 - Authentication-based JavaScript API doesn’t work unless Unblu is reconfigured.

UNBLU-12763 - Some properties for mobile co-browsing indicator have no effect

UNBLU-12814 - Visitor’s answer to concierge’s question regarding conversation log is sent to bot as a BotDialogMessageEvent

UNBLU-12819 - Improve error reporting flow for LiveKit errors

UNBLU-12829 - Properly display call service provider connection state and allow reconnect on connection loss

UNBLU-12837 - Default whiteboard template doesn’t exist for existing account

UNBLU-12866 - Card messages with images not rendered properly in new versions of Chrome

UNBLU-12878 - Account ingress administration details title isn’t displayed until origin and IP range are set

UNBLU-12879 - Collaboration Server should ignore "Lost Connection" feature on Android SDK

UNBLU-11929 - Add configuration to enable Vonage client SDK IP whitelist feature

UNBLU-12826 - Whiteboard UX improvements

UNBLU-12834 - Add counterpart person to bot.dialog.closed webhook

UNBLU-12852 - Make display media constraints for screen sharing configurable

UNBLU-12864 - utransfer JSON exports are sorted in alphabetical order

UNBLU-12679 - Account ingress administration UI

UNBLU-12976 - Unique constraint violation on INSERT INTO auth_authentication_session

UNBLU-12996 - LDAP sync job fails after modifying a given user’s source ID

UNBLU-12869 - Reduce scope of personActivationTimestamp cluster lock

UNBLU-12874 - Improve the Collaboration Server functionality that collects thread dumps automatically upon breaching the pre-configured Jetty threads threshold

UNBLU-12396 - Inconsistent behavior when assigned agent revokes invitation for agent who is part of a team

UNBLU-12578 - Conversation template translations not working for languages like zh-Hant-SG because of too many characters

UNBLU-12706 - Visitor Desk should take browser language into account

UNBLU-12716 - unblu_call_activeCallTime_seconds_sum matrix provides incorrect values when call not answered, results in timeout

UNBLU-12717 - Accepting a call is delayed on iOS SDK

UNBLU-12736 - Fix button label

UNBLU-12741 - Source URL in conversation info overview has the class and text swapped

UNBLU-12755 - Prevent image decompression bombs

UNBLU-12773 - Calls to /accounts/disableAccountIngress (and enableAccountIngress) without body result in error with code 500

UNBLU-12780 - Unexpected error when redeeming invitation with private link

UNBLU-12781 - Jersey client doesn’t support POST requests without body

UNBLU-12785 - Add ".voip" automatically when configuration is adapted later

UNBLU-12793 - "Assign conversation to me" action doesn’t update when assigned agent changes

UNBLU-12802 - Boarding participations lock not removed when conversation session can’t be activated

UNBLU-12808 - Style elements not processed or updated when either style of same element is updated or new elements are added

UNBLU-12809 - Avatars square instead of round on Chrome v108

UNBLU-12822 - Agent can’t see collaboration layers, visitor can

UNBLU-12833 - "Invite an agent" and "Forward to agent" actions broken in Single Agent Desk

UNBLU-12095 - Add metric for slow database queries

UNBLU-12698 - Make chat "Send" button configurable independently from other buttons

UNBLU-12732 - Allow setting conversation language when creating scheduled conversation

UNBLU-12759 - Web API: change constraints on deleting conversations for REGISTERED_USER

UNBLU-12761 - Add indexes for date_deleted fields

UNBLU-12784 - Add web API endpoint to read invitations

UNBLU-12828 - Add configuration property to enable preview features

UNBLU-12063 - Support screen sharing using LiveKit

UNBLU-12246 - Define new layer type and engagement types for whiteboard

UNBLU-12247 - Create whiteboard project/site

UNBLU-12248 - Implement layer component for whiteboard

UNBLU-12249 - Implement layer recorder for whiteboard

UNBLU-12319 - Create custom entrypoint for whiteboard

UNBLU-12322 - Support export of whiteboard

UNBLU-12345 - Add Azure Communication Services (ACS) and LiveKit as call service providers

UNBLU-12783 - Add whiteboard request to JavaScript API

UNBLU-12475 - Clicking more…​ when named areas exceed a certain number during onboarding doesn’t work correctly on mobile apps

UNBLU-12480 - On the visitor side, screen sharing should only be initialized on the page where screen sharing was started

UNBLU-12542 - Actions on lists in Agent Desk don’t align vertically

UNBLU-12551 - Web API: /invitations/forwardConversationToAgent doesn’t reject forwarding to a participating agent

UNBLU-12636 - ArrayIndexOutOfBoundException if x-forwarded-host or host headers return an empty string

UNBLU-12677 - Redeeming a PIN via a Visitor Desk URL sets the active conversation for other Unblu visitor sessions of the same client

UNBLU-12702 - Conversation audit entry written when only modification timestamp changes

UNBLU-12703 - Field to enter new user’s username is pre-filled with the username of person creating the user

UNBLU-12708 - Desktop notifications don’t always close for agents not joining the conversation

UNBLU-12709 - Mobile co-browsing indicator and green frame missing

UNBLU-12718 - /conversations/{conversationId}/setAssigneePerson resets conversation recipients

UNBLU-12720 - Remove bad device pushkit tokens

UNBLU-12723 - IllegalArgumentException when a device has only a PushKit token but no push token

UNBLU-12738 - namedArea and pushToken on the MobileDeviceCoreModule don’t allow null values and throw errors

UNBLU-12740 - Configuration property validation errors don’t display correct error message

UNBLU-12757 - Errors in S3 blob cause calls to /persons/createOrUpdateBot to fail

UNBLU-12758 - Visitor can’t join a scheduled conversation due to an internal error

UNBLU-12764 - Rejoining and then reopening a disconnected conversation still open in the Agent Desk fails

UNBLU-12774 - Deleting an account fails when canned response usages are present

UNBLU-11528 - Improved handling of "false" deserialization issues after Unblu update

UNBLU-12105 - Airlock ICAP SFM: updated API key fallback behavior

UNBLU-12194 - Ordering of languages in "Translations" should be alphabetical based on displayed text

UNBLU-12321 - New error message when Airlock is disabled

UNBLU-12502 - Change date and time of a scheduled conversation from Agent Desk

UNBLU-12619 - Removed field "API key" from API key creation modal page

UNBLU-12648 - Improved the possibility of secondary agents to set the assigned agent

UNBLU-12667 - Improved logs of Curator’s CreateBuilderImpl

UNBLU-12675 - Add CSS selectors to conversation participant buttons

UNBLU-12690 - Mark deprecated properties

UNBLU-12695 - Made chat input caret color configurable

UNBLU-12704 - Kafka: use proper topic definition for simple invalidation groups

UNBLU-12707 - Reduced number of conversation overview invalidations

UNBLU-12715 - Independent color selection for network problem toasts

UNBLU-12722 - Made "Active" and "Archived" buttons take up full width and spread out evenly

UNBLU-12730 - Web API endpoints for account ingress

UNBLU-12731 - Improved blob caching

UNBLU-12735 - Added options to specify the color of banner icons

UNBLU-12743 - Added ".voip" automatically to APNs app bundle ID if needed

UNBLU-12744 - JavaScript initially always triggers a callUiOpenChanged event with the value false

UNBLU-10153 - Slow connection reducer infrastructure

UNBLU-12160 - Google Cloud authentication in Vault integration

UNBLU-12570 - Canned responses statistics and metrics

UNBLU-12638 - Mobile co-browsing indicator properties

UNBLU-12678 - Drop global uniqueness constraint for usernames in favor of account level uniqueness

UNBLU-12710 - Improved client deserialization for Maps with primitive value types

UNBLU-12808 - Failure to process and update style elements when either the style of same element is updated or new elements are added

UNBLU-12583 - Deadlock errors in MS SQL Server on parallel accounts creation

UNBLU-12600 - "Forwarded to: X" label in agent inbox displays "null" on small screens

UNBLU-12612 - Agents can’t apply a specific time range on the conversation history page after entering an invalid date

UNBLU-12622 - Configuring the log level doesn’t work when "server" is missing

UNBLU-12627 - Desktop notification doesn’t close when the agent who received the notification joins the conversation

UNBLU-12654 - Updated state of checkboxes in the shadow DOM aren’t rendered for agents

UNBLU-12655 - Remote control interaction with shadow root elements during embedded cobrowsing

UNBLU-12660 - com.unblu.storage.database.audit.poolConnectionTimeout is ignored

UNBLU-12669 - APNs key changes aren’t updated until at least one other APNs parameter is changed

UNBLU-12671 - When multiple messages are in an agent’s queue, clicking Join on the desktop notification joins all of them

UNBLU-12682 - The recipient is never displayed in the conversation info overview

UNBLU-12686 - Searching for OPEN invitations with the web API also returns EXPIRED invitations

UNBLU-12693 - Kafka "send" is done synchronously until an acknowledge occurs

UNBLU-12696 - Settings pages can’t be accessed

UNBLU-10761 - Improved error handling during embedded co-browsing

UNBLU-11899 - Blob store isn’t always cached

UNBLU-12553 - Added missing metrics for webhooks

UNBLU-12555 - Concierge ends conversation instead of aborting visitor onboarding when no agent is available

UNBLU-12633 - Allow changing the border color of a text box while the user is typing

UNBLU-12657 - Clarify success response for web API endpoint /users/doesUserLoginExist

UNBLU-12658 - Clarify the source ID field for the web API endpoint /persons/getBySource

UNBLU-12659 - Added URL of the service to the user account creation email

UNBLU-12676 - Added Kafka data metric and segment size configuration

UNBLU-12681 - Added production-ready database connection pool defaults

UNBLU-12508 - Internal messages backend

UNBLU-12513 - Internal messages frontend

UNBLU-12718 - Using setAssigneePerson resets conversation recipients

UNBLU-11901 - Improve handling of invalid nested OPTION elements during embedded co-browsing

UNBLU-12284 - Agent Close conversation button unresponsive after unsuccessful onboarding

UNBLU-12592 - Team propagation not working for virtual user the first time

UNBLU-12615 - Scheduled timestamp search feature missing from ConversationHistoryQuery

UNBLU-12623 - Wrong error message in the login dialog

UNBLU-12626 - Local desktop notification action on incoming chat request being performed in background

UNBLU-12637 - Hidden bots displayed to agents

UNBLU-12152 - Invite hidden agents to join a conversation

UNBLU-12440 - Add visitor SSO functionality to JavaScript API

UNBLU-12545 - Show hidden agents in the conversation action bar and allow their visibility to be changed

UNBLU-12546 - Add hidden participation indicator to conversations

UNBLU-12548 - Add possibility to define 2 apps for APNs

UNBLU-12569 - Allow attaching files while writing chat messages

UNBLU-12594 - Change the status code of requests with HTTP HEAD method from 500 to 405

UNBLU-12613 - Update Kafka to 3.2.3

UNBLU-12639 - Don’t use chunked transfer encoding while delivering webhooks

UNBLU-9513 - iOS/macOS - Floating Visitor UI closes on navigation

UNBLU-11608 - Fix CSP on reset impersonation error page

UNBLU-11777 - Incorrect ratio rendering seen in chat window from external bot

UNBLU-12076 - Agent online state not displayed in agent monitor when notifications are paused

UNBLU-12235 - Logged out agent continues to reconnect instead of displaying the logged out dialog

UNBLU-12302 - Launcher button notification count always displayed briefly for new messages

UNBLU-12362 - Size of universal co-browsing window adjusts to the agent’s screen instead of the visitor’s screen

UNBLU-12426 - The team list in the Account Configuration interface) displays the name from the translation as the team’s name

UNBLU-12428 - Missing margin on Chat Image View close button

UNBLU-12456 - Supervisor needs invitation from agent to rejoin a conversation as a secondary participant.

UNBLU-12490 - Agent inbox filters are misaligned

UNBLU-12517 - utransfer: export with --skip removes some configuration properties

UNBLU-12521 - Fix image srcset attribute handling in embedded co-browsing

UNBLU-12522 - Webhook events not persisted anymore after DB connection error

UNBLU-12525 - Tooltip changes size and position after hovering over UI element for a second time

UNBLU-12527 - Wrong scope for some "com.unblu.synctool.ldap.*" configuration properties

UNBLU-12532 - Password reset link is wrong in email

UNBLU-12536 - Unblu mustn’t log session ID in duplicate cookie warning

UNBLU-12590 - Mark mode doesn’t work on Firefox and Safari

UNBLU-12591 - Source maps still loaded for the chunks for Site Integration

UNBLU-12595 - Unblu won’t start due to too many parameters on incoming request for CreateMissingPersonsCustomTask

UNBLU-12596 - Update CSP to properly support video background blur

UNBLU-12597 - Pop-out window keeps spinning when visitor clicks on Show Chat button

UNBLU-12598 - Impossible to run an environment when SourceMap is disabled

UNBLU-12605 - AuthInfo ID propagation data for USER_DB agents isn’t updated in person presence

UNBLU-12607 - Visitor admission screen visible briefly before redirect to Agent Desk with public link

UNBLU-11761 - Person not available after being created in UI (remove lazy creation for DB users)

UNBLU-12307 - Inbox: Add information that a conversation is forwarded

UNBLU-12433 - Configuration to hide agent online status indicator from visitor UI

UNBLU-12441 - Make alignment of subtitles on visitor’s initial engagement page configurable

UNBLU-12489 - Enable conversation info button for all conversations by default

UNBLU-12499 - Allow the ability to propagate auth info into Unblu for externally managed users

UNBLU-12501 - Add actions on the Desktop Notifications

UNBLU-12504 - Update Kafka to 3.2.1

UNBLU-12505 - Set person to archived for deleted virtual users

UNBLU-12556 - DB connection error handling: Mark the Collaboration Server node as unhealthy in case of connection issues

UNBLU-12571 - Copy change on the forwarding fly-in window

UNBLU-12430 - Add Azure BLOB Storage

UNBLU-12442 - Add search filter of scheduled timestamp to the conversation history search web API

UNBLU-12500 - Add support for path location strategy to Agent Desk and Single Conversation Desk

UNBLU-12868 - Agent session recorder touches activation time on session thread

UNBLU-12891 - Change Jetty log level from INFO to DEBUG

UNBLU-12869 - Reduce scope of person activation timestamp cluster lock

UNBLU-12874 - Automatically collect thread dumps when pre-configured Jetty threads threshold is breached

UNBLU-12591 - Source maps still loaded for the chunks for site integration

UNBLU-12552 - Conversations not open in the Embedded Visitor UI

UNBLU-12185 - Allow setting the counterpart’s maximum chat input length per bot dialog

UNBLU-12497 - Add configuration to specify whether sourcemap links should be integrated in JS files

UNBLU-12044 - Use proper user ID for conversation recording person

UNBLU-12093 - Conversation history filter parameters combined with "or" instead of "and"

UNBLU-12137 - LDAP sync schedule changes not applied if changed from UI

UNBLU-12355 - Synctool not overwriting "virtual" flag

UNBLU-12367 - loginWithSecureToken sometimes doesn’t set cookie in response

UNBLU-12379 - Improve error message when email address and username must match

UNBLU-12409 - Toast and browser push notifications display technical name instead of localized name for named areas

UNBLU-12415 - Propagating account with account-name doesn’t work when account ingress is enabled

UNBLU-12454 - Corrected default value of com.unblu.ui.usermenu.uriHelp

UNBLU-12466 - Message list displays wrong text if no messages in conversation and still waiting for an onboarding bot to connect

UNBLU-12473 - Cross-origin iframe not rendered in Agent Desk during embedded co-browsing

UNBLU-12476 - "To time" filter parameter of conversation history doesn’t include whole minute

UNBLU-12487 - Agents can’t access queue due to MSSQL database error

UNBLU-12488 - Buttons to take a photo/video not as designed

UNBLU-12494 - Chat queue not filtered correctly

UNBLU-12507 - Unique constraint violation of device info PushKit token

UNBLU-12518 - Conversation loading forever on mobile SDK

UNBLU-12526 - Visitor SDKs: camera and microphone always displayed as disabled during a call

UNBLU-8031 - New Kafka producer metrics

UNBLU-12237 - Don’t show incoming call UI for PushKit-enabled devices (iOS)

UNBLU-12256 - New business metrics

UNBLU-12385 - Define API key for Visitor Desk links on a per-conversation basis

UNBLU-12411 - Allow agent to change assigned agent before starting a scheduled conversation

UNBLU-12412 - Allow storing customer public key for visitor SSO using internal configurations

UNBLU-12419 - Add ability to manually select camera, microphone, and speakers for calls

UNBLU-12448 - Expose ZooKeeper metrics for prometheus

UNBLU-12465 - Extend public link agent detection with configurable custom endpoint

UNBLU-12483 - Support CSS from HTML page embedded within another HTML page

UNBLU-12486 - Enable background blur by default

UNBLU-12498 - Different "End conversation confirmation" text for agents and visitors

UNBLU-10507 - Pure data encrypted push notifications for mobile

UNBLU-12168 - Add version of notification API to mobile push tokens and return shared secret

UNBLU-12169 - Add PushKit support to mobile push notification sender

UNBLU-12271 - Add Android channel ID to encrypted notification sender

UNBLU-12288 - Configurable UI color for incoming call screen on Android

UNBLU-12297 - Add additional metadata to inbound call notifications

UNBLU-12353 - New text properties for "incoming call" screen on Android

UNBLU-3785 - Client-side default values generated incorrectly

UNBLU-12016 - Agent can’t unmute mic after disconnecting and reconnecting to Citrix

UNBLU-12214 - Superadmins can’t change keyboard shortcuts with the UI dialog

UNBLU-12344 - Direct messages recipient not displayed in message headers for all participants by default

UNBLU-12373 - JS API: joinConversation returns an exception that shouldn’t have been propagated to it

UNBLU-12400 - Bulk conversation deletions lead to an internal server error

UNBLU-12405 - Embedded co-browsing fails to render when navigating to a page with an empty CSS file

UNBLU-12420 - utransfer: skipping domains doesn’t disregard dependent configuration property conciergeVisitorOnboardingPrimaryNamedAreas

UNBLU-12422 - Universal co-browsing: click indicator positioned incorrectly on mobile devices

UNBLU-12424 - Leader candidates and elected metrics show NaN values

UNBLU-12437 - Agent can’t access a video call from a scheduled conversation

UNBLU-12439 - ModalContext screen blocks screen sharing request dialog on Safari

UNBLU-12449 - Calls not possible when camera is absent or camera permissions are denied

UNBLU-12452 - Message input regressions

UNBLU-12470 - Agent monitor shows archived persons

UNBLU-12474 - Mobile Safari on iOS: "Mute" button switches on and off when changing call mode

UNBLU-11684 - More descriptive error message when com.unblu.chat.videochat.proxyUrl includes a username and password but com.unblu.chat.videochat.proxyAuthScheme isn’t defined

UNBLU-12049 - Let Unblu start up despite entity import errors

UNBLU-12222 - Repository and storage layer clean-up

UNBLU-12277 - Indicate remaining allowed chat input text in UI

UNBLU-12370 - Improve error messages when video call fails to start

UNBLU-12432 - Support 5000 agents in agent forwarding and inviting UIs

UNBLU-7689 - Implement visual unordered lists (Buckets)

UNBLU-12398 - Mandatory bots in a conversation

UNBLU-12416 - Add new color properties to complete Android file chooser UI

UNBLU-11181 - Only poll agent availability when necessary

UNBLU-11455 - Add a WARNING to the com.unblu.zookeeper.client.rootNodePath description

UNBLU-11955 - Visitor Desk screen sharing preview isn’t displayed

UNBLU-12002 - Fix DB error for race condition in authentication session insert/update

UNBLU-12052 - Recording banner displayed outside of the conversation

UNBLU-12089 - Embeddable UI not displayed correctly after embedded co-browsing session

UNBLU-12146 - Custom templates lack a fallback value for technical descriptions, so they don’t have a label in the plus icon menu

UNBLU-12193 - Webpack: logging.rootLevel=INFO doesn’t log additional entries

UNBLU-12207 - Button groups border lines shouldn’t display double lines between them

UNBLU-12253 - utransfer doesn’t handle configuration properties correctly when entities are skipped

UNBLU-12264 - Registered users get technical name instead of localized name for named areas

UNBLU-12265 - Resolving account name fails if account name is a valid WebUUID

UNBLU-12276 - Maintain the position of layer controls on navigation

UNBLU-12278 - Conversation history ghost view "Join" button fails after conversation has ended

UNBLU-12295 - Conversation history: latest conversation isn’t always shown

UNBLU-12299 - Missing timestamp validation on Unblu server before passing to DB

UNBLU-12308 - Deserialisation error in the audit log feature

UNBLU-12316 - Agent PIN dialog is misaligned with longer pinTitle

UNBLU-12317 - Call not automatically accepted when clicking "Accept" on web push notification

UNBLU-12336 - NPE causes error "Invalid public and/or private VAPID key!"

UNBLU-12346 - "Remove participant" button in the person’s menu should be listed last

UNBLU-12348 - Change color of the status on the avatar for light background

UNBLU-12354 - Only load the video blur library if the feature is supported by the browser

UNBLU-12361 - After reload during co-browsing, the right side of agent’s screen remains white

UNBLU-12365 - Embedded co-browsing not updating image element attributes after load

UNBLU-12366 - Wrong icons displayed in new deputy menu

UNBLU-12372 - Webhook error log when following redirect

UNBLU-12383 - Several exceptions can’t be deserialized on client side

UNBLU-12387 - Order of items changes in popup menu

UNBLU-12389 - "My deputies" filter should appear as a filter only when the deputy delegation feature is enabled

UNBLU-12402 - Messages from visitor to agent aren’t marked as read even though the agent has the conversation open

UNBLU-12407 - Ghost can’t open a timed-out conversation in ONBOARDING state

UNBLU-9934 - Allow selection of external bot in conversation template

UNBLU-11752 - Filtering queue shouldn’t affect agent-specific conversation requests

UNBLU-12136 - Follow-up agent invitation and forwarding UX improvements

UNBLU-12230 - Update OSGi library

UNBLU-12281 - System messages and popup notifications should display localized name instead of technical name

UNBLU-12340 - Always provide secret key to Rendering Service

UNBLU-12342 - Support anonymous visitors with UnbluAuthenticationToken

UNBLU-12357 - Change default conversation history sort order to newest first

UNBLU-12380 - Agent Desk: Show banner to assignee if conversation is forwarded

UNBLU-12397 - Add touch event support to MouseEventCapturer

UNBLU-12399 - Improved fairness of automatic request dispatching in very slow networks

UNBLU-12161 - Kubernetes authentication in Vault integration

UNBLU-12259 - Support bundle resource loading from Rendering Service

UNBLU-12268 - support conversation configuration loading from Rendering Service

UNBLU-12353 - Add new text properties to IncomingCallUiStub for "Incoming call" screen on Android

UNBLU-12371 - Refactor MobileDeviceNotificationService to support incoming call notifications

UNBLU-12381 - Add text properties for Android file chooser UI

UNBLU-12416 - Add new color properties to complete Android file chooser UI

UNBLU-12402 - Messages from visitors to agents aren’t marked as read even though the agents have the conversation open

UNBLU-12424 - Leader candidates and elected metrics show NaN

UNBLU-12522 - Webhook events not persisted anymore after a database connection error

UNBLU-12310 - User change failing during login

UNBLU-12313 - Generating an embedded co-browsing PIN is slow

UNBLU-12324 - Error when modifying an avatar on SQL Server

UNBLU-12327 - NotFoundException couldn’t find class for hint

UNBLU-12334 - Can’t create a second new conversation in IN_CONVERSATION mode

UNBLU-12363 - Conversation UI freezes after PIN generation and the invitation isn’t created

UNBLU-9746 - Two scroll bars in chat entry field when using Firefox 78

UNBLU-11916 - Error when updating canned response with placeholder

UNBLU-11963 - Changes to agent’s name aren’t reflected in the Agent Desk user menu avatar or user menu

UNBLU-12188 - Leave conversation and Start buttons briefly visible when a conversation is opened from the inbox

UNBLU-12192 - Bulk conversation deletions via web API lead to internal server error

UNBLU-12231 - When a participant is removed from a conversation with unread messages, their unread message count never reaches zero

UNBLU-12250 - Changes in permissions aren’t reactively applied to messages in a conversation

UNBLU-12257 - Notification badge displayed in "Secondary conversations" despite no unread messages

UNBLU-12260 - Bug in LOWER_THAN_OR_NULL search API operator

UNBLU-12261 - Upcoming scheduled conversation page: "Copy invitation link" redirects agent to conversation

UNBLU-12262 - com.unblu.conversation.user.revoke.revokeEnableLayersControl prevents users from providing layers

UNBLU-12267 - Canned responses aren’t shown in UI if there are more than 1000 of them (on Oracle)

UNBLU-12283 - Collaboration layer icons missing in conversation collaboration menu

UNBLU-12287 - Audio call stops when agent changes conversation

UNBLU-12300 - Visitor session thread leak

UNBLU-12301 - Client connection to server lost and unrecoverable

UNBLU-12255 - Add HOME to list of options for com.unblu.desk.ui.defaultRootPage

UNBLU-12258 - utransfer: new --just option

UNBLU-6563 - Remove link to named areas in the domain editor for newly created domains

UNBLU-10060 - Fix NullPointerException for entity updates when nonexistent ID is provided

UNBLU-11779 - auth_info field is missing for users who start a conversation when unauthenticated and are authenticated later

UNBLU-11971 - Calculated average rating and rating scale wrong in conversation history

UNBLU-12082 - Safari Individual UI broken layout issue

UNBLU-12162 - Conversation not re-queued when agent who accepts request doesn’t onboard successfully

UNBLU-12184 - Visitor session not fully initialized when there are unread messages for them

UNBLU-12201 - MobileDeviceRecorder returns a link to the tile before it has time to save it

UNBLU-12202 - The chat queue loads too slowly if you have 2-3k entries and if several hundred conversations have just been created

UNBLU-12208 - Attachment button not configurable

UNBLU-12216 - Visitor can’t access conversation via the public link if a private link was generated and neither redeemed nor revoked first

UNBLU-12217 - Accepting concierge terms and conditions by visitor results in "unread message" notification on the agent side

UNBLU-12228 - Camera sometimes still in use after video call

UNBLU-12229 - push_notification.read_message webhook not triggered when restoring a conversation after conversation session ended

UNBLU-12239 - [security relevant] DeviceInfo.pushNotificationSharedSecret exposed via web API

UNBLU-11970 - Make types of client invitation configurable

UNBLU-12040 - Improve visitor invitation UX flow

UNBLU-12155 - Refactor conversation info in conversation history and current conversation

UNBLU-12158 - Web API endpoint to retrieve the current notification count for a person

UNBLU-12159 - Replace node-sass package with sass

UNBLU-12175 - Add configuration properties for switching auto-pause notifications on and off for calls and collaborations

UNBLU-12203 - Notification for agent inactivity timeout should require user interaction to close

UNBLU-12209 - Expand the scope of com.unblu.core.client.conversation.call.api.tokbox.TokBoxApiFactory.tokboxJsSdkUrl to include APIKEY

UNBLU-12215 - Add authInfo to claim mapping for JWT-based authentication

UNBLU-12238 - Log complete stacktrace instead of just the exception message during startup

UNBLU-12140 - Activity tracking on person session

UNBLU-12141 - Implement visitor JS API event for activity of a person

UNBLU-12142 - Implement URL trigger on person activity

UNBLU-12143 - Implement internal mobile API event for person activity

UNBLU-12145 - Add the externallyManaged attribute as a filter to the /users/search web API endpoint

UNBLU-9250 - Client-side entity services don’t remove deleted entities

UNBLU-9280 - Agent Desk: TypeError on existing conversations when you switch off a "Popular feature" in the account settings

UNBLU-11734 - Visitor overview: last message is wrong for answers to the concierge

UNBLU-11868 - Audit log creation re-try running on RxComputation thread

UNBLU-11945 - RxNewThreadSched is at 100% of CPU for a long time (10 seconds) which degrades embedded co-browsing performance

UNBLU-12043 - UI of newly created conversation template indicates that engagement type is changeable

UNBLU-12083 - Can’t set cookieDomain to automatic if publicServerBaseUrl is set

UNBLU-12084 - Blobs aren’t removed from Google Cloud Storage when the conversation is deleted

UNBLU-12088 - Recording fails on "Unknown time-zone ID: BST"

UNBLU-12131 - Unblu won’t start if Liquibase has no internet access

UNBLU-12132 - Exception is thrown in ID propagation when resolving the team but only the account name is propagated

UNBLU-12144 - SPA: embedded UI not displayed when visitor session was closed before

UNBLU-12149 - Conversation permissions are calculated wrong in some cases

UNBLU-12150 - Fix dependencies of show scheduled conversation configuration property

UNBLU-12154 - Admission dialog not responsive when accessed by ghost participant

UNBLU-12156 - assignment_request.redeemed webhooks not created when the conversation is disposed of

UNBLU-12176 - Exception on visitor side when trying to redeem an invitation the second time

UNBLU-12177 - Agent cookie doesn’t work if cookieDomain is set to automatic (Public Link Issue)

UNBLU-12178 - Recording service fails to start and is terminated after a period

UNBLU-12179 - Conversation info isn’t displayed at the conversation level

UNBLU-12184 - Visitor session not fully initialized when there are unread messages for them

UNBLU-12186 - Exception while creating account as superadmin when logged in as admin on another browser tab

UNBLU-12187 - ServerException on web API endpoint /conversations/{conversationId}/setStarred

UNBLU-12189 - NullPointerException on webhook-delivery-job for an LDAP sync request

UNBLU-12205 - Opening the invitation link from an assignment request results in the wrong message being sent to the conversation

UNBLU-12210 - Fix initial notifications state when initial pause notifications mode set to AUTO

UNBLU-12212 - Conversation recording: audio only mode doesn’t work

UNBLU-12221 - Activation of custom logs using the server keyword doesn’t work

UNBLU-11969 - Add agent-side desktop notification when inactivity timeout is approaching

UNBLU-12009 - Open the image preview from the FileListComponent

UNBLU-12013 - Rename Translations tab in the Account Configuration interface

UNBLU-12029 - Webpack: change production log level to INFO and set default level in JSTK to WARNING

UNBLU-12041 - Upgrade to latest version of ZooKeeper

UNBLU-12067 - Allow separate color configuration for banners

UNBLU-12073 - Make the web API endpoint /conversations/{conversationId}/getBySourceIdAndChannelId available to registered users (agents)

UNBLU-12102 - Add source link field for persons and conversations

UNBLU-12104 - Localized entities: extend NamedAreaInfo and TeamInfo entities with a description field

UNBLU-12108 - Allow custom views in menu widget

UNBLU-11031 - Secrets management integration

UNBLU-12053 - Display conversation information in the conversation fly-in

UNBLU-12070 - Public conversation link usable by agents and visitors

UNBLU-12116 - New webhook for when LDAP Sync completes

UNBLU-12129 - utransfer: handle deputy delegation relationship

UNBLU-12107 - Clean up 'com.unblu.headlessbrowser'

UNBLU-12131 - Unblu won’t start if no internet connection present for Liquibase

UNBLU-11220 - Enabling account ingress on the main account causes a system outage

UNBLU-11548 - Fix embedded co-browsing view when visitor is on a mobile device

UNBLU-11616 - Mobile browser view in embedded co-browsing isn’t synchronized

UNBLU-11690 - Update H2 library

UNBLU-11703 - Server error: OnErrorNotImplementedException thrown because of ActionFilteredOutException

UNBLU-11851 - Exception when worker service isn’t available

UNBLU-11953 - Update accessibility syntax for launcher button

UNBLU-11975 - Misleading error on account level ID propagation

UNBLU-11996 - Web push notification is briefly displayed after forwarding to an agent

UNBLU-12007 - Embedded co-browsing: if a URL Query of an iframe includes a # and &, the process of co-browsing initialization stops, and the agent view is grey

UNBLU-12011 - Co-browsing capture failed with MooTools third-party javascript

UNBLU-12012 - Fix critical vulnerability in net.minidev:json-smart library

UNBLU-12015 - Multiple exceptions with auto pause notifications

UNBLU-12020 - Catch service worker errors

UNBLU-12030 - Too many 'Unexpected error while handling webhook request delivering for registration'

UNBLU-12034 - If a pending question is sent during a ringing call, the call can’t be accessed anymore

UNBLU-12038 - Notification permission banner isn’t displayed after permission reset

UNBLU-12072 - Background blur doesn’t keep its previous state when the call is popped out in a separate window

UNBLU-12078 - Fix window size detection and related Unblu UI view for visitors on mobile

UNBLU-12081 - Limit initial pause notifications mode configuration to only OFF or AUTO

UNBLU-12087 - Screen sharing: video no longer played after refreshing the page

UNBLU-12090 - Failing to register a service worker leads to local desktop notifications not working

UNBLU-11943 - Permanent recording indicator

UNBLU-11998 - Add UI to the account configuration settings for the translations of localizable entities

UNBLU-12003 - Force update and unregister service worker on demand

UNBLU-12008 - utransfer: take new translation entities into account

UNBLU-12014 - Automatically ignore deputy delegation requests if notifications are paused

UNBLU-12022 - Add a health check to ZooKeeper server readiness probe

UNBLU-12023 - Allow agents to use the conversation web API

UNBLU-12036 - Support web push notification forward proxy configuration

UNBLU-12048 - Add configuration property to disable the S3 integrity check

UNBLU-12054 - Provide the ability to separate the name of a conversation template from the collaboration name

UNBLU-7683 - Concierge: use localized name for named area and team buttons

UNBLU-8975 - Localizable entities for teams, named areas, accounts, and conversation templates

UNBLU-10173 - Use localized names for the conversation recipient

UNBLU-11655 - Add API for setting conversation recipient to an agent via the mobile SDKs

UNBLU-11879 - Add editable section to pause the notifications state in the agent user menu

UNBLU-12018 - Add possibility to configure what kind of name and description for a localizable entity should be displayed

UNBLU-12038 - Notification permission banner is not displayed after permission reset

UNBLU-9525 - Unexplained number of DB entries for device, person, and person presence entities

UNBLU-10696 - UI options (Download, Co-browse, Delete) aren’t displayed correctly

UNBLU-11551 - Wrong title and body for missed call push notification

UNBLU-11821 - Limiting the number of pods with the license doesn’t always work

UNBLU-11854 - Process doesn’t terminate after database migration failure

UNBLU-11864 - User’s own video box is displayed even when camera is blocked

UNBLU-11902 - Improve conversation history search filter

UNBLU-11904 - Forward button changes behavior after initial handoff and retrieval of assigned agent

UNBLU-11905 - Error entries in logs after shutting down a Collaboration Server pod

UNBLU-11926 - Visitor can’t join conversation due to Terms and Conditions being cancelled when a 2nd visitor is invited to the conversation

UNBLU-11941 - Visitor Desk shows "loading…​" after client is removed from a conversation

UNBLU-11965 - Download and Delete buttons positioned incorrectly on SDK

UNBLU-11967 - Busy loop - synctool leader

UNBLU-11980 - Agent can’t accept video & voice calls from web push notification if the call is already open

UNBLU-11986 - Agent who aren’t allowed to control collaboration layers can still start document and universal co-browsing from messages

UNBLU-11991 - Track scroll events for elements within shadow-root during embedded co-browsing

UNBLU-11992 - The WEB API Endpoint /conversations/read?id=<id> returns data where the assigneePersonId is null

UNBLU-11999 - Vapid private and public key are only taken from global level

UNBLU-12027 - Unblu recording banner persists after system aborts the call

UNBLU-12032 - New slow SQL queries

UNBLU-12037 - Conversation recording: no person created for conversation recorder results in recording not starting

UNBLU-12055 - Impossible to start a call from Google Chrome mobile browser

UNBLU-12068 - Forwarding conversation to named area falsely assigns conversation to forwarding agent

UNBLU-11863 - Improved query performance

UNBLU-11880 - Display agent online state and pause notification for invite and forwarding UIs

UNBLU-11944 - Make paragraph margins configurable

UNBLU-11954 - Push service endpoint health check

UNBLU-11956 - Allow APIKEY and AREA scopes for the text property com.unblu.conversation.ui.errorConnectNotAuthorized

UNBLU-12050 - Updated ICAP SDK

UNBLU-11654 - New API for setting conversation recipient to an agent via the JS API

UNBLU-11709 - Video background blur

UNBLU-11887 - Auto-end conversation when video & voice call ends

Due to a bug in the enterprise version of opentok.js, the background blur feature only works fully with the static version of opentok.js. Vonage are working on providing a fix for the bug. In the meantime, you must use the static version of opentok.js to use the blur feature.

Due to a bug, Unblu doesn’t ask for permission to send local web notifications. If your projects require this, we strongly advise you upgrade to the next release when it is available. In the meantime, to work around this issue, you can enable web push notifications.

UNBLU-11991 - Track scroll events for elements within shadow root during embedded co-browsing

UNBLU-12004 - Calls: accessing and publishing the camera doesn’t work on Citrix if the camera’s resolution isn’t 640x480

UNBLU-9605 - Domain update makes named area inconsistent

UNBLU-10108 - Sorting conversation templates by type isn’t in alphabetical order

UNBLU-10772 - Conversations stay in the QUEUED state even when directly assigned to an agent via the web API

UNBLU-11484 - Set language of the "new password generated" email according to the affected user

UNBLU-11820 - Download and Delete buttons positioned incorrectly

UNBLU-11836 - Visitor joins automatically ended by the agent call when auto start & join call mode is enabled

UNBLU-11867 - Error with audit log with ID propagation

UNBLU-11872 - SecureFlow Manager snippet injection incorrect in hybrid setup with account ingress

UNBLU-11874 - MooTools related custom java prototype modification that results in failing to start Unblu

UNBLU-11875 - Offboard original assignee when forward invitation is revoked, no matter who created the invitation

UNBLU-11892 - Null pointer exception when payload data is null

UNBLU-11893 - "Domain URL" field cleared when you move to the next field if it includes a protocol

UNBLU-11900 - utransfer --verbose option not working with "superadmin" export/import

UNBLU-11907 - Exceptions when Unblu is configured to use JWT ID propagation but the header is missing or basic auth is used

UNBLU-11910 - Visitor page: unblu-floating-app inherits "general background image"

UNBLU-11911 - Clicking a notification toast doesn’t stop the linked audio

UNBLU-11934 - Fix null pointer exception during embedded co-browsing with dataUrlTransformationStrategy set to BLOCK

UNBLU-11952 - Incorrect URL to image in style attribute

UNBLU-11968 - "Stop collaboration" dialog not visible to the context person if chat UI is collapsed

UNBLU-11973 - Users with the WEBUSER role are available as deputies and can be assigned deputies

UNBLU-11977 - Answer button on toast notification not responsive when agent is in an active conversation

UNBLU-11978 - Browser notifications: change text property

UNBLU-11982 - Fixed typo in the description of deputyDelegationAvailableNotificationActions

UNBLU-11987 - Recording banner is displayed on visitor UI even when disabled

UNBLU-11997 - Registered users can’t manage their deputies

UNBLU-11999 - Vapid private and public key are only taken from the global level

UNBLU-11637 - Recording announcement banner

UNBLU-11689 - Enforce minimum TURN server credential timeout to be 12h

UNBLU-11850 - Optimize webhook creation to not have to read registrations for each event

UNBLU-11885 - Dialog to confirm stopping a collaboration layer

UNBLU-11931 - Update and move ehcache into 3rd party bundle

UNBLU-10146 - Implement server-side web push notification registration logic

UNBLU-11615 - Add read-only pause notifications section to user menu

UNBLU-11638 - Allow/Restrict Unblu features for an agent based on their access rights

UNBLU-11695 - Visualize pause notification state on person avatars

UNBLU-11696 - Automatically pause notifications based on conversation interactions

UNBLU-11710 - Implement client-side web push notification registration logic

UNBLU-11890 - Implement color configuration for Android mobile SDK camera/file choosing feature

UNBLU-11930 - Web API endpoint /conversationhistory/findAllBy delivers an empty array instead of a list of conversations

UNBLU-11900 - utransfer --verbose doesn’t work with "superadmin" export/import

UNBLU-11909 - Images not appearing in co-browsing on the agent side when greedyResourceFetching is set to false

UNBLU-10411 - NullPointerException while updating agent availability

UNBLU-11559 - Unblu problems after creating ~500 teams

UNBLU-11722 - Blank section in universal co-browsing layer and unresponsive buttons

UNBLU-11743 - CannedResponses page loading slow

UNBLU-11751 - BlobStore database backup writes optimization

UNBLU-11769 - Visitor Desk has call pop-out feature intended for Floating Visitor UI

UNBLU-11783 - ModalDialogScope is defined without being constrained to the Floating Visitor UI

UNBLU-11830 - LDAP sync causes busy loop after start

UNBLU-11833 - Unblu widget blinks when creating a conversation

UNBLU-11853 - utransfer failing to import canned responses with placeholders

UNBLU-11865 - Forward button doesn’t work after closing the change assigned agent dialog

UNBLU-11871 - LDAP sync busy loop with a single @reboot cron expression

UNBLU-11877 - Engagement type change not considered with conversation template when imported with utransfer/entityimport

UNBLU-11883 - Long webhook payload is partially cut off

UNBLU-11729 - Make contained demo page access configurable

UNBLU-11764 - Improve persistence unit test to so that they don’t leave data in the database.

UNBLU-11791 - Improve EQUALS and NOT_EQUALS operator descriptions

UNBLU-11814 - Improve persisting of webhook events to the queue to be able to handle massive loads of webhooks with slow DBs

UNBLU-11818 - Don’t save audit log for conversation: lastMessage and conversationSessionId

UNBLU-11825 - Add metrics for collaboration sessions

UNBLU-11828 - Simplify webhook queue handling

UNBLU-11835 - Potential synchronize in CacheManager ConcurrentHashMap

UNBLU-11845 - Default to using the Vonage Enterprise SDK instead of the static one

UNBLU-11852 - Add warning logs when there’s no pending offer for a bot

UNBLU-11876 - SFM and dynamic stylesheet support: Resource URI normalization fails with relative URIs

UNBLU-11882 - Support DEBUG level logging for utransfer

UNBLU-11567 - Forwarding & invitation push notifications

UNBLU-11776 - Enable auto pop-out for visitor initiated calls

UNBLU-11870 - Add possibility to create data urls for unblu icons

UNBLU-12218 - Collaboration Server threading issues may cause a crash

UNBLU-9444 - CSS parser upgrade

UNBLU-9853 - Queue Waiting (average) shows 18486d before any queued items appear

UNBLU-11005 - When submitting a form with validation errors, some error messages disappear and appear

UNBLU-11260 - com.unblu.conversation.ui.removeParticipant not working for context person

UNBLU-11266 - Wrong text indentation when using MARKDOWN text sent from a bot

UNBLU-11365 - Conversation end confirmation not shown during conversation with a chat bot

UNBLU-11524 - SQL Queries accidentally executed on RxComputation thread

UNBLU-11541 - Chat Message: quotes continue even if no quote symbol is added to the next line

UNBLU-11595 - Multi select popup not used for all conversation history filters

UNBLU-11661 - For a single invitation, 2 webhook events are sent within an interval of 25-40 minutes

UNBLU-11662 - Kafka retains messages on disk

UNBLU-11700 - Participants who have denied access to camera aren’t shown in video call

UNBLU-11726 - Floating Visitor UI: upgrading from lazy site integration fails with JS exception

UNBLU-11732 - Utransfer exports only up to 250 records

UNBLU-11736 - Breaking configuration change in ConversationTemplateService and QuotaUsageService

UNBLU-11737 - New domain page needs trigger to cut the URL path and to remove error message

UNBLU-11746 - Resource history: style with images aren’t getting updated even though images are available on server

UNBLU-11750 - No proper cleanup of dead file downloads from Rendering Service

UNBLU-11753 - WAR file can’t be started in Tomcat

UNBLU-11754 - Utransfer doesn’t delete entities entirely if there is more than 250 records

UNBLU-11757 - Resource-History, resources inside CSS files (such as fonts) are normalized in a way that includes the path twice when requested

UNBLU-11758 - Dynamic Stylesheets in embedded co-browsing not always read

UNBLU-11765 - Agent language selection screen cut off

UNBLU-11772 - Agent can be invited to a conversation they’re already a part of multiple times

UNBLU-11773 - Align expiration time on popup and invite a client UI

UNBLU-11780 - Error onboarding person with bot

UNBLU-11792 - Bots don’t receive webhooks anymore

UNBLU-11793 - Fix configuration property migration to v7 for Oracle DB

UNBLU-11801 - Add index to improve webhook request polling

UNBLU-11806 - Periodic capturing causing frequent looping the stylesheets

UNBLU-11810 - Remove unwanted update of lastMessageTimestamp during conversation restore

UNBLU-11826 - Unnecessary synchronization across all threads after startup

UNBLU-11827 - Disable oracle specific query for WebhookRequest next deliverable

UNBLU-11834 - getAgentAvailability returns UNAVAILABLE even if the agent is available

UNBLU-11841 - Export data functionality on conversation history page not working

UNBLU-11697 - Immediately open a conversation loading UI for visitors when starting a new conversation

UNBLU-11735 - Improve conversation history sorting

UNBLU-11787 - Add advanced agent busy limit configuration and text properties

UNBLU-11788 - Modify automatic request dispatching

UNBLU-11814 - Improve persistence of webhook events to the queue to be able to handle large number of webhooks with slow DBs

UNBLU-11815 - Change webhook event queue to store all data in the DB instead of moving parts to the blob store

UNBLU-11816 - Improved utransfer logs when update’s failing

UNBLU-11825 - Add metrics for collaboration sessions

UNBLU-11852 - Add warning logs when there is no bot pending offer

UNBLU-11343 - V7 audio recording service

UNBLU-11494 - Provide data for multiparty video call on mobile

UNBLU-11673 - New "join chat" template

UNBLU-11741 - Retrieve agent busy status via web API

UNBLU-11692 - Remove EDBS leftovers from the product

UNBLU-11524 - SQL queries accidentally executed on RxComputation thread

UNBLU-11780 - Error onboarding person with bot

UNBLU-11784 - Audit event consumer causes memory leak

UNBLU-11785 - Performance issues in Collaboration Server

UNBLU-11792 - Bots don’t receive webhooks anymore

UNBLU-11799 - NullPointerException with user search web API

UNBLU-11801 - Add index to improve webhook request polling

UNBLU-7071 - Agent Desk: teams dropdown isn’t ordered alphabetically

UNBLU-8177 - Domain entry field doesn’t remove URL path

UNBLU-10891 - Unexpected behavior of com.unblu.conversation.template.agentTemplateIds

UNBLU-10986 - LDAP SyncTool aborts the whole sync job when an error occurs

UNBLU-11093 - Setting PasswordResetLinkMail doesn’t work as expected

UNBLU-11264 - Secondary agent is automatically removed from a conversation when added to again after having been removed

UNBLU-11365 - Conversation end confirmation not shown during conversation with a chatbot

UNBLU-11368 - Link invitations shouldn’t have renewal button when they expire

UNBLU-11454 - Cookie refreshes and agent availability updates continue after a disconnect

UNBLU-11485 - Concierge added to a conversation twice

UNBLU-11506 - Only trigger browser notification permission for visitors after user opts in

UNBLU-11508 - Keyboard shortcuts propagated from within Unblu chat text entry field

UNBLU-11526 - RECORDING_END action isn’t sent when restoring a recording

UNBLU-11534 - Script injection possible in embedded co-browsing

UNBLU-11582 - Offline engagement UI not shown when all engagement options are disabled

UNBLU-11584 - Conversation configuration properties can’t be enabled or disabled on conversation level in Agent Desk

UNBLU-11589 - URL of whitelisted external resources normalized in the resource history and wrongly point to the Unblu server

UNBLU-11594 - "Clear" functionality doesn’t work in inbox filters

UNBLU-11599 - Launcher button text displayed incorrectly on lazy integration

UNBLU-11603 - Missing selectors for "MultiSelectBox" and other UI elements

UNBLU-11610 - Floating Visitor UI doesn’t collapse automatically if a participant already has an active participation state when a collaboration layer is activating or active

UNBLU-11617 - Bot thread ID is missing in ConversationHistoryMessageData

UNBLU-11633 - Error when opening an ended conversation from history

UNBLU-11643 - Agent-side contents of a dynamically added iframe aren’t updated on change

UNBLU-11648 - File downloads accessible without authentication

UNBLU-11657 - utransfer error message with malformed JSON isn’t precise enough

UNBLU-11672 - Chat message preview not shown for bot messages

UNBLU-11680 - Video & voice calls not always established when using custom TURN server

UNBLU-11681 - Named area as attribute of unblu-embedded-api custom tag sets named area meta tag but doesn’t remove it when api.deinit() is called

UNBLU-11688 - Error in Oracle when reading more that 1000 items

UNBLU-11707 - Input field focus in visitor UI doesn’t remain on concierge question when allowChatDuringOnboarding is enabled

UNBLU-11715 - Visitor Desk can’t be opened due to an error with the providers

UNBLU-11716 - Single Conversation Desk: error provider replaces existing provider

UNBLU-11717 - Call pop-out leads to blank page and errors in console

UNBLU-11718 - "Join with a PIN" is placed in the top left of the conversation UI

UNBLU-11724 - Live session tracking in Global Server Configuration interface not working

UNBLU-11725 - Can’t filter inbox by visitor

UNBLU-11730 - Messages sent to Vonage after call is disconnected

UNBLU-11733 - "Create new scheduled conversation" action doesn’t work when the default template is disabled

UNBLU-11739 - Unblu unresponsive if a call lasts longer than approximately 60 seconds

UNBLU-11591 - Handle non-graceful node shutdown during recording

UNBLU-11602 - Add selectors to banner texts and buttons

UNBLU-11624 - Duplicate virtual cookie entries on different paths

UNBLU-11629 - Geolocation improvements

UNBLU-11640 - Prevent entity import failing on empty avatar image data

UNBLU-11653 - Ability to modify clientProxyUrl at the API level

UNBLU-11664 - Report number of days remaining on installed license as a metric

UNBLU-11675 - Add API endpoint to remove a license

UNBLU-11687 - Improve click handling on buttons that start a conversation to avoid creating multiple conversations

UNBLU-11698 - Allow to configure how to display conversation recipients in the visitor’s conversation overview

UNBLU-11706 - Allow hiding the secondary title in the visitors conversation overview

UNBLU-11708 - utransfer - check response headers in case insensitive way

UNBLU-10589 - Support auto start & join call mode in conversations

UNBLU-11581 - Enable Team or User Level assignment of scheduled conversation template

UNBLU-10034 - Support for dynamic stylesheets in embedded co-browsing

UNBLU-11674 - Wrong participation used when restoring a conversation or sending a message

UNBLU-11651 - Add lastMessageTimestamp and lastCompletedRecordingTimestamp to ConversationHistory data and search criteria

UNBLU-11663 - Set value of the new field lastMessageTimestamp for all existing conversations

UNBLU-11668 - Add method openOverviewUi to JS API

UNBLU-9858 - Mobile browser and desktop: view in embedded co-browsing is not the same

UNBLU-10597 - Add message action in image preview (mobile & desktop)

UNBLU-11312 - /accounts/createAccountWithNewAdmin missing "adminUser": { } in the body → 500 response

UNBLU-11344 - Screen sharing: black screen on iOS when sharing single Chrome tab from desktop

UNBLU-11427 - Icon in top left corner

UNBLU-11432 - Sign out does not immediately destroy authentication session on all nodes in cluster

UNBLU-11443 - visitorsession.showEndedConversations is in visitor scope but should be in Account scope

UNBLU-11452 - Unblu item cleanup fails with errors

UNBLU-11511 - Wrong UI size in Embedded Visitor UI when closing conversation with active collaboration layer

UNBLU-11517 - Embedded co-browsing in PROXY mode does not work with relative URLs

UNBLU-11518 - SkipElement: Modifications to element attribute (class) aren’t recognized and aren’t transmitted to agent side

UNBLU-11531 - Propagated visitor userId overwrites person username

UNBLU-11535 - System information disclosure via crafted request parameter

UNBLU-11538 - The admission logo doesn’t change when a scheduled conversation ends

UNBLU-11542 - Blobs in database are no longer available after reconfiguration to GCS/S3

UNBLU-11546 - Configuration and text properties of a conversation aren’t deleted when the conversation is deleted

UNBLU-11547 - Waiting webhook requests aren’t delivered after unblock unless a new request is triggered

UNBLU-11555 - Element style is lost, so the agent’s view doesn’t match the client’s view

UNBLU-11556 - Audio calls freeze the Unblu UI when visitorPresenceInitializationMode is set to "IN CONVERSATION"

UNBLU-11561 - Mis-aligned layout of Unblu UI on older iOS versions

UNBLU-11564 - Refreshing queue page in the middle of a reservation gives you a second reservation

UNBLU-11565 - Embedded Visitor UI: co-browsing displays the Unblu UI

UNBLU-11579 - Global Server Settings: session tracking fails with an internal server error

UNBLU-11583 - Fix input entry fields alignment when agent uses remote control

UNBLU-11588 - Conversations web API: NOT_EQUALS operators for recipient type and state are broken

UNBLU-11593 - Conversation messages search with IN_RANGE operator is broken

UNBLU-11596 - Chat image view doesn’t fill screen for small images

UNBLU-11625 - Unable to load conversations from the server

UNBLU-11626 - Need to click twice on launcher button to open the visitor widget

UNBLU-11630 - Scheduled conversation public links not available

UNBLU-11639 - Unblu logo on dark gray background doesn’t look good with some customer themes

UNBLU-11641 - Visitor SDK UI not displayed correctly

UNBLU-11642 - LeftNavTitle is invisible with some customer themes

UNBLU-11645 - "Pop out" doesn’t open call UI in new window

UNBLU-10211 - Cluster: add preStop hook for Collaboration Server pod to support graceful shutdown

UNBLU-10212 - Cluster: Rendering Service SIGTERM should issue warning in the participants' UIs

UNBLU-10442 - Startup mode migrationOnly should not accept HTTP traffic

UNBLU-10454 - Analyze missing DB indexes

UNBLU-11472 - Remove code duplicate actions for changing conversation language

UNBLU-11477 - Prevent player from being attached to a person session if the user doesn’t match

UNBLU-11496 - Add selector on +X button when there are additionnal quick replies in a conversation

UNBLU-11563 - Sort observable list elements in the visual

UNBLU-11597 - Invitation web API: Add search query for invitationState field

UNBLU-11621 - Update logback version

UNBLU-11640 - Prevent entity import from failing on empty avatar image data

UNBLU-11446 - Introduce archived view for ended conversations in the Visitor UIs

UNBLU-11555 - Element Style is getting lost, thus agent view does not match the view of client

UNBLU-10139 - Only trigger browser notification permission for agents after user opts in

UNBLU-11284 - Template-level feature-enabling configuration property can be changed with no effect

UNBLU-11317 - Open all links from messages in a new tab once in Agent, Visitor, and Single Conversation Desks

UNBLU-11389 - Accessibility: fly-in menu of scheduled conversations not focused for tabbing

UNBLU-11402 - Module issue with Unblu 7 Visitor Api Typescript declaration file

UNBLU-11424 - Missing dependencies in the embedded-app-component

UNBLU-11429 - Scheduled conversations are shown even when not licensed

UNBLU-11437 - Serialization issue for web API/RPC calls like conversation/setScheduledTimestamp

UNBLU-11456 - ID propagation doesn’t block all requests when there is no propagation

UNBLU-11462 - AutoEndOnDisconnect not working if user disconnects early

UNBLU-11464 - Presence not removed even though that the player’s no longer connected

UNBLU-11471 - Prevent device cookie XSS attack

UNBLU-11478 - Can’t import visitor js module into typescript project in Unblu 7

UNBLU-11481 - Can’t turn off "duplicate cookies enabled" log message

UNBLU-11482 - Impossible to see conversation record on the agent mobile app

UNBLU-11489 - Web API documentation top title shouldn’t be "Unblu 6"

UNBLU-11490 - Headless browser developer tools don’t open (http://localhost:9200/)

UNBLU-11491 - Fixed missing click animation in collaboration layers

UNBLU-11493 - Fixed possible meta tag ID collision for changing iframe content in jQuery dialog

UNBLU-11498 - Configuration migration fails when both autostartEmbedded and autostartMobile are set

UNBLU-11499 - Fixed max length validation of answering input text fields for bot questions

UNBLU-11501 - Visitor UI height isn’t resizing correctly

UNBLU-11502 - Old failed webhook requests block new webhooks

UNBLU-11507 - Fix for load balancing on hotfix versions

UNBLU-11514 - Visitor session join of player runs into timeout

UNBLU-11516 - Errors when saving named area

UNBLU-11519 - Invalidation of AuthenticationSession is triggered for each client request when using ID propagation

UNBLU-11520 - Visitor ID propagation triggers user migration from authenticated to authenticated where it must not

UNBLU-11521 - NullPointerException when redeeming invitation

UNBLU-11536 - reset.css injected outside of the shadow dom when Unblu is integrated in iframes

UNBLU-11550 - Notification banner displayed several times if there’s an incoming conversation

UNBLU-10257 - New design for MultiSelectBox features

UNBLU-11010 - Automatic request dispatching: allow configuration of sort order

UNBLU-11012 - Web API: added ConversationHistory getRecordedMinutes service

UNBLU-11217 - Refactor JwtService to use a shared cache for all instances

UNBLU-11445 - When deleting cookie, use "remove" as a value instead of "delete"

UNBLU-11503 - Changed audit schema connection pool configuration defaults

UNBLU-10168 - Web API for invitations

UNBLU-11433 - Separate JWT/OICD configuration per call origin

UNBLU-11499 - Fix max length validation of answering input text fields for bot questions

UNBLU-9149 - Collaboration Server does not terminate after a SIGTERM

UNBLU-10543 - UI problems with Safari when input field is selected

UNBLU-10577 - Conversation history export and UI filter synchronization

UNBLU-10942 - Embedded co-browsing: CSS & images not displayed correctly on Cloud SFM Apache

UNBLU-11148 - Visitor app: wrong notification for missed video call

UNBLU-11185 - Impossible to see a conversation recording on Safari

UNBLU-11188 - Security: Universal Proxy URL hash

UNBLU-11267 - Conversation log is not sent to the visitor

UNBLU-11304 - Java 14 support - Exceptions during startup

UNBLU-11318 - Video call window is displayed twice during a scheduled conversation with a public link invitation

UNBLU-11337 - Wrong notification for missed voice call when app is closed

UNBLU-11369 - Automatic dispatching not working with virtual agents

UNBLU-11372 - Uploading animated GIF is not possible on installation with headless JRE

UNBLU-11378 - Fixed user grants in Oracle

UNBLU-11400 - Editing the profile of a propagated, virtual agent fails

UNBLU-11410 - Concierge (and possibly other bots) not working with MS SQL

UNBLU-11413 - Agents (registered users) cannot change their passwords

UNBLU-11416 - AgentAvailabilityConfiguration config descriptions reverted

UNBLU-11417 - Conversation history doesn’t show conversations for propagated, virtual agents

UNBLU-11421 - Exception related to Chatbot using new technical ID in reply messages

UNBLU-11426 - Scheduled conversations admission UI shows anonymous for authenticated user

UNBLU-11431 - Cannot open headless browser developer tools

UNBLU-11440 - Property value in lowercase not transformed to uppercase

UNBLU-11447 - Mark config properties related to removed URL instruction as deprecated

UNBLU-11453 - Fix scheduled conversation details fly-in on Agent Single Conversation Desk

UNBLU-11466 - Visitor not correctly logged out from visitor session

UNBLU-11470 - NullPointerException during Liquibase migration

UNBLU-11486 - Fixed base path for resources in embedded co-browsing when in cluster mode

UNBLU-10848 - Allow to run multiple Unblu versions on Zookeeper and Kafka

UNBLU-11042 - Embedded co-browsing: make all URLs within CSS files relative

UNBLU-11043 - Embedded co-browsing: support resources provided by the Collaboration Server through all entry paths

UNBLU-11310 - Add support of co-browse links in card and list messages

UNBLU-11381 - Banner UI: add support for primary actions

UNBLU-11430 - Add configuration for explicit sameSite cookie attribute value for Agent Desk

UNBLU-11450 - Improve webhook loading performance for SQL Server

UNBLU-9651 - Account Configuration interface should always be in english

UNBLU-10648 - IE error in Agent Desk et al. not correct (no longer supported)

UNBLU-11057 - Console errors display in conversation history if conversation deletion is canceled

UNBLU-11120 - Visitor Desk broken if a conversation is canceled while providing information for admission

UNBLU-11172 - utransfer: Virtual users shouldn’t be exported (since they can’t be imported any more)

UNBLU-11187 - Security: webhooks should use a newer hash algorithm for signature

UNBLU-11212 - Universal co-browsing layer doesn’t start automatically in scheduled conversations despite being in autoStartLayer configuration property

UNBLU-11246 - Missing capturing frame around the page during embedded co-browsing

UNBLU-11276 - Server logs include CID

UNBLU-11278 - Server logs include possible CID (IP)

UNBLU-11298 - Deleting a user doesn’t work if a canned response with placeholders is attached to this user

UNBLU-11301 - Layout issue with create account dialog

UNBLU-11308 - Anonymous to authenticated visitor not working properly on cluster

UNBLU-11316 - Uncaught error during a video call (visitor invited by link)

UNBLU-11333 - Investigate Chinese characters issues with SQL Server

UNBLU-11335 - Visitor Desk broken if a conversation is canceled while waiting for admission

UNBLU-11338 - Unblu UI is displayed when it should collapsed after visitor stops an ECB session

UNBLU-11348 - utransfer can’t import domain-based named ares when domain are skipped

UNBLU-11349 - Root redirect does not respect Ingress origin

UNBLU-11350 - Accounts settings can’t be accessed

UNBLU-11353 - Embedded co-browsing not working on a multi shadow DOM demo page

UNBLU-11367 - Memory usage optimization during configuration migration

UNBLU-11375 - Email input length validation broken during visitor offboarding

UNBLU-11385 - Visitor conversation UI: Opening unread messages increases the displayed number on the counter

UNBLU-10329 - Person-based push notifications

UNBLU-10959 - UI: tabbing in list components

UNBLU-11265 - Allow changing conversation language from UI

UNBLU-11286 - Provide separate text properties for agent and visitor concierge onboarding timeout

UNBLU-11289 - Configuration caching

UNBLU-11291 - Optimization of main_configuration/main_textlocal tables load during migration

UNBLU-11311 - Improve webhook loading performance

UNBLU-11346 - Star view rating after offboarding

UNBLU-7552 - Tooltip when the visitor’s cursor moves over the launcher button

UNBLU-11169 - Web API for re-queuing conversations

UNBLU-10118 - Java 14 support - java.util.Optional

UNBLU-10384 - Bot-Onboarding - Solved: "autoclose" conversation on Visitor side

UNBLU-10438 - DomCap: Adding / modifying / removing link tags in a running domcap session has no effect

UNBLU-10544 - Database not null constraint violation when empty userAgent from Browser is send

UNBLU-10792 - Technical labels' text does not wrap

UNBLU-10907 - x-unblu-device cookie should not be created / sent for web API calls

UNBLU-10915 - Potential race-condition in RedirectTargetValidationBlackWhitelistPatternHandler

UNBLU-11054 - Audit log last column gets cut when resizing the window

UNBLU-11076 - Double spinners seen when initiating screen sharing

UNBLU-11121 - Scheduled conversation open link to canceled conversation

UNBLU-11133 - Audit-Log: Placeholder "entity-name" should be the "title" (not the ID)

UNBLU-11134 - Audit-Log: PlaceholderValue "entity-name" should be the "value" (not the ID)

UNBLU-11146 - file attachments not being deleted when the conversation is deleted

UNBLU-11163 - Edit Account: "Error" message when add new contact "Received update on item which is not in the list!"

UNBLU-11164 - Concierge avatar appears in the conversation tab when one of the participants leaves the conversation

UNBLU-11175 - Impersonated open "Audit" UI (account) → Error ("Tried to access functionality which is not available when impersonated")

UNBLU-11190 - Resource-History CSS are not processing correctly and are not delivered to Agent

UNBLU-11192 - Impossible to answer a call from a visitor while chatting with another visitor

UNBLU-11193 - Race condition in ServletDeployer injected services

UNBLU-11204 - slow DB query observed very often

UNBLU-11209 - Image preview is not working

UNBLU-11210 - Errors when calls are not supported

UNBLU-11211 - NPE on FontConfiguration.getVersion() (ImageUtil.addPlayWatermark(ImageUtil.java:141))

UNBLU-11215 - Stuck after conversation does not exist

UNBLU-11216 - JwtService causes Memory Leak

UNBLU-11221 - IllegalStateException: Missing implementation for internal message type: RECORDING_AVAILABLE

UNBLU-11222 - Scheduled Conversation - redirects between request admission - waiting room - Visitor Desk conversation don’t work

UNBLU-11225 - Remove Offline State from Agent Availability web API and JS API

UNBLU-11226 - Conversation History is not Sorted by default

UNBLU-11237 - All participants receive messages when a recipient is specified

UNBLU-11239 - Simplify audio player logic to wait for an user gesture if the audio was not allowed to play

UNBLU-11240 - Chat UI: image file uploads are displayed too wide

UNBLU-11242 - Embedded Visitor UI: adding configured unblu-embedded-app element to the DOM causes double initialization

UNBLU-11244 - utransfer error with colliding template ids

UNBLU-11255 - utransfer does not convert the value of the visitorCobrowsingTemplateId configuration

UNBLU-11257 - Configuration property editor is wrong for visitorCobrowsingTemplateId

UNBLU-11283 - Invalid handling of active conversation

UNBLU-11288 - Infinite loop when the Webhook Request payload can not be found in the Bucket Storage

UNBLU-11290 - Individual UI not collapsing on Visitor Desk when collaboration layer is active and visitor finishes onboarding and autoCollapseIndividualUiOnLayerActivations is enabled

UNBLU-11293 - Collaboration button to start layers not visible for scheduled conversations before started

UNBLU-11295 - Username is missing when creating a new account

UNBLU-11297 - New created accounts are not in the list-overview (only with a refresh)

UNBLU-11299 - Web API /accounts/createAccountWithNewAdmin with empty body → response 500

UNBLU-11300 - Definition of the default admin when creating an account can’t be disabled

UNBLU-11316 - Uncaught error during a video call (visitor invited by link)

UNBLU-11331 - Shadow DOM co-browsing (embedded) not working → Console-Error: a node with id 't_u_NaN' is already present in the visual. Parent: u(name: 'shadowroot')"

UNBLU-9110 - Support for Shadow DOM

UNBLU-9698 - Expand the "Create New Account" with fields required for Admin User

UNBLU-10960 - Do not show hidden agents as participants in the Inbox

UNBLU-10998 - Change the url in the static OpenAPI definition

UNBLU-11032 - Chatbot: Allow to add technical id to card reply message action and list message

UNBLU-11105 - Visitor JS API: Add setVisitorData to conversation object

UNBLU-11171 - Web API v3: Add "virtualUser" field to UserSearchFilter

UNBLU-11202 - Load first 50 conversations only and then lazily load the rest

UNBLU-11207 - "Close conversation" button style update

UNBLU-11238 - Configuration Migration from v6 to v7 Performance Improvement

UNBLU-11263 - Configurable set of agent side languages

UNBLU-11273 - Web API: Throw on invalid expand values

UNBLU-11285 - Make the VisitorDesk independent to the active conversation of the visitor session

UNBLU-11311 - Improve webhook loading performance

UNBLU-11179 - Agent side concierge onboarding

UNBLU-11206 - Collapse Individual UI if a collaboration layer is active when a visitor finishes onboarding and autoCollapseIndividualUiOnLayerActivations is enabled

UNBLU-11218 - Add web API calls to update "scheduledTimestamp" and "Topic" for a existing "SCHEDULED_CONVERSATION"

UNBLU-11306 - Make Zookeeper max client connections configurable