Text Properties
Preview
Configuration properties labelled "Preview":
-
Are new features for you to try out
-
May change or be removed without further notice in a future version
-
Shouldn’t be used in production
Deprecated
Configuration properties labelled "Deprecated":
-
Will be removed in the next major version of Unblu
-
Typically don’t affect the product anymore
DialogBotEditorComponent
automaticTypingStateSwitchLabel
com.unblu.dialogbot.automaticTypingStateSwitchLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Handle typing state for the dialog bot automatically
The switch is used to specify whether the dialog bot should automatically trigger a typing state whenever there is a new message from the counterpart person
Agent conversation UI
Label for "End conversation" button
com.unblu.agent.conversation.ui.btnEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
End conversation
Label for "forward to agent" button
com.unblu.agent.conversation.ui.labelForwardAgent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Forward to agent
Label for "forward to team" button
com.unblu.agent.conversation.ui.labelForwardTeam
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Forward to team
Label for "invite an agent" button
com.unblu.agent.conversation.ui.labelInviteAgent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Invite agent
Used in the "internal" section of the "invite" menu
Label for "invite a team" button
com.unblu.agent.conversation.ui.labelInviteTeam
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Invite team
Label for the "invite a team" entry in the "internal" section of the "invite" menu
Label for "Invite a visitor" button
com.unblu.agent.conversation.ui.labelInviteVisitor
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Invite a visitor
DEPRECATED - no longer used
Label when PIN has expired
com.unblu.agent.conversation.ui.pinExpired
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The PIN expired
Label for "generate new PIN" button
com.unblu.agent.conversation.ui.pinGenNewBtnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Generate new PIN
Label for PIN code
com.unblu.agent.conversation.ui.pinLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Share this PIN with your customer
Label displaying PIN expiry
com.unblu.agent.conversation.ui.pinRemainingTime
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
PIN expires in ${time}
Arguments
| Name | Type | Description |
|---|---|---|
time |
String |
Title for PIN dialog
com.unblu.agent.conversation.ui.pinTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join a customer conversation
Arguments
| Name | Type | Description |
|---|---|---|
templateName |
String |
|
templateDescription |
String |
Tooltip for the "configure conversation" button
com.unblu.agent.conversation.ui.tooltipConfigureConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Configure conversation
Tooltip for "forward conversation" button
com.unblu.agent.conversation.ui.tooltipForwarding
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Forward conversation
Tooltip for "invite to conversation" button
com.unblu.agent.conversation.ui.tooltipInvite
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Invite people to the conversation
Label for "renew PIN" button
com.unblu.agent.conversation.ui.visitorInviteBtnRenew
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Renew
Label for "revoke invitation" button
com.unblu.agent.conversation.ui.visitorInviteBtnRevoke
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Revoke
Label for email address input field
com.unblu.agent.conversation.ui.visitorInviteLabelEmail
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Email address
Label for invitation type select
com.unblu.agent.conversation.ui.visitorInviteLabelType
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Invitation type
DEPRECATED - no longer used
Label displaying invitation expiry time
com.unblu.agent.conversation.ui.visitorInviteRemainingTime
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Expires in ${time}
Arguments
| Name | Type | Description |
|---|---|---|
time |
String |
Title for customer invitation fly-in menu
com.unblu.agent.conversation.ui.visitorInviteTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Invite a Customer
DEPRECATED - no longer used
Label for Email invite
com.unblu.agent.conversation.ui.visitorInviteTypeEmail
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Email invitation
DEPRECATED - no longer used
Conversation UI
"AGENT" option of "change awaited person type" dialog
com.unblu.agent.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Agent
"NONE" option of "change awaited person type" dialog
com.unblu.agent.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Nobody, the issue is resolved
Description of "change awaited person type on leave conversation" dialog
com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Choose who must respond for the conversation to proceed:
Title of "change awaited person type on leave conversation" dialog
com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Before you leave the conversation
"VISITOR" option of "change awaited person type" dialog
com.unblu.agent.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Visitor
Dialog message when navigating out of conversation will end active call
com.unblu.conversation.ui.closeWillEndCallMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Are you sure you want to end the call?
Dialog message when navigating out of conversation will end co-browsing
com.unblu.conversation.ui.closeWillEndCollaborationMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Are you sure you want to end the collaboration?
Dialog message when navigating out of conversation will end conversation
com.unblu.conversation.ui.closeWillEndConversationMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Are you sure you want to end the conversation?
"End conversation" dialog text
com.unblu.conversation.ui.dialogQuestionEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Do you really want to end the conversation?
"Leave conversation" dialog text
com.unblu.conversation.ui.dialogQuestionLeaveConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Do you really want to leave the conversation?
"Stop collaboration" dialog text
com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Do you really want to stop collaborating?
"End conversation" dialog title
com.unblu.conversation.ui.dialogTitleEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
End conversation
"Leave conversation" dialog title
com.unblu.conversation.ui.dialogTitleLeaveConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Leave conversation
"Stop collaboration layer" dialog title
com.unblu.conversation.ui.dialogTitleStopCollaborationLayer
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Stop collaboration
Error text when not authorized to connect
com.unblu.conversation.ui.errorConnectNotAuthorized
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
You are not allowed to open this conversation. You can ask the assigned agent for an invitation to join.
Displayed when someone attempts to join a conversation they aren’t authorized to join
"Unknown conversation" connection error text
com.unblu.conversation.ui.errorConnectUnknownConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The requested conversation does not exist
"Unknown presence" connect error text
com.unblu.conversation.ui.errorConnectUnknownPresence
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Your presence is unknown to the server
DEPRECATED - no longer used
Tooltip for group conversation avatar
com.unblu.conversation.ui.groupConversationAvatarTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
${num} other conversation participants
The tooltip can be used to indicate the number of other participants
Arguments
| Name | Type | Description |
|---|---|---|
num |
Integer |
Conversation action bar configuration
Label for "Change topic" action
com.unblu.conversation.actionbar.ui.actionBarChangeTopic
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Edit topic
Label for the change topic action
"Change topic" dialog title
com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Edit topic
Title for the "Change topic" dialog
"Change topic" input label
com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Enter up to 200 characters:
Label for the change topic input
Label for "whiteboard" action
com.unblu.conversation.actionbar.ui.actionBarWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Collaborate on whiteboard
Label for "Remove participant" button
com.unblu.conversation.actionbar.ui.personDialogConfirmKickParticipantBtnLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Remove
Label for the confirmation button to remove a participant from a conversation
"Remove participant" confirmation question
com.unblu.conversation.actionbar.ui.personDialogKickParticipantQuestion
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Do you want to remove ${personName} from the conversation?
Confirmation question to remove a participant from a conversation
Arguments
| Name | Type | Description |
|---|---|---|
personName |
String |
Call shortcut configuration
Call UI configuration
Label for "answer call" button
com.unblu.conversation.call.btnAnswerCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Answer call
Label for active "background blur" button
com.unblu.conversation.call.btnBlurActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Disable background blur
Label for inactive "background blur" button
com.unblu.conversation.call.btnBlurInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Enable background blur
Label for active "camera" button
com.unblu.conversation.call.btnCamActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Turn camera off
Label for inactive "camera" button
com.unblu.conversation.call.btnCamInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Turn camera on
Label for "cycle camera" button
com.unblu.conversation.call.btnCycleCamera
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Cycle camera
Label for "decline call" button
com.unblu.conversation.call.btnDeclineCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Decline call
Label for "dismiss" button
com.unblu.conversation.call.btnDismiss
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Dismiss
Label for "display call here" button
com.unblu.conversation.call.btnDisplayCallHere
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Display call here
Label for "leave call" button
com.unblu.conversation.call.btnHangUp
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Leave call
Label for "leave call and close conversation" button
com.unblu.conversation.call.btnHangUpAndCloseConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Leave call and close conversation
Label for "leave call and end conversation" button
com.unblu.conversation.call.btnHangUpAndEndConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Leave call and end conversation
Label for "leave call and conversation" button
com.unblu.conversation.call.btnHangUpAndLeaveConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Leave call and conversation
Label for "hide call UI" button
com.unblu.conversation.call.btnHide
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show chat
Label for "maximize Individual UI" button
com.unblu.conversation.call.btnMaximize
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Maximize
Label for "media settings" button
com.unblu.conversation.call.btnMediaSettings
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Media settings
Label for active "microphone" button
com.unblu.conversation.call.btnMicActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Mute microphone
Label for inactive "microphone" button
com.unblu.conversation.call.btnMicInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Unmute microphone
Label for "minimize Individual UI" button
com.unblu.conversation.call.btnMinimize
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Minimize
Label for "pin video" button
com.unblu.conversation.call.btnPin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Pin
Label for "pop in" button
com.unblu.conversation.call.btnPopIn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Dock call back in main window
Label for "pop out" button
com.unblu.conversation.call.btnPopOut
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Pop call into separate window
Label for "request callback" button
com.unblu.conversation.call.btnRequestCallback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Request callback
Label for "video snapshot" button
com.unblu.conversation.call.btnSnapshot
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Take a video snapshot
Label for active "speaker" button
com.unblu.conversation.call.btnSpeakerActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Turn speaker off
Label for inactive "speaker" button
com.unblu.conversation.call.btnSpeakerInactive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Turn speaker on
Label for "unpin video" button
com.unblu.conversation.call.btnUnpin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Unpin
Error text if audio input device (microphone) access denied
com.unblu.conversation.call.errorAudioInputAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Microphone access denied. Check your browser's microphone permissions.
Displayed if access is denied at the browser level
Error text if accessing audio input device failed
com.unblu.conversation.call.errorAudioInputAccessFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Microphone access failed. Choose a different microphone and retry.
Displayed if access is allowed at the browser level but accessing the hardware failed
Error text if audio input device inaccessible
com.unblu.conversation.call.errorAudioInputGone
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Your microphone can no longer be accessed.
Displayed if the device is no longer accessible during a call
Error text if access to audio input device denied
com.unblu.conversation.call.errorAudioInputInsecureContext
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Microphone access denied. You are using an insecure connection. Microphone access is only allowed over secure HTTPS connections.
Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers
Error text if no audio input device found
com.unblu.conversation.call.errorAudioInputNotFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
No microphone found. Connect a microphone and retry.
Error text displayed if no audio input device (microphone) is found
Information text when call disconnected
com.unblu.conversation.call.errorCallDisconnectedText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Reconnecting
Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.
Information title when call disconnected
com.unblu.conversation.call.errorCallDisconnectedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Lost call connection
Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.
Information text when reconnecting call
com.unblu.conversation.call.errorCallReconnecting
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Reconnecting call
Displayed if the call service provider indicates that it’s lost its connection and is reconnecting
Error text if browser doesn’t support WebRTC
com.unblu.conversation.call.errorIncompatibleBrowser
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Browser not supported. Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.
Errror text if call module not registered
com.unblu.conversation.call.errorIncompatibleSdk
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Video and audio calls not supported. Please upgrade to the latest version of the app.
Error text displayed if an app that uses the SDK hasn’t registered the call module
Error text if video input device (camera) access denied
com.unblu.conversation.call.errorVideoInputAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Camera access denied. Check your browser's camera permissions.
Displayed if access is denied at the browser level
Error text if accessing video input device failed
com.unblu.conversation.call.errorVideoInputAccessFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Camera access failed. Choose a different camera and retry.
Displayed if access is allowed at the browser level but accessing the hardware failed
Error text if video input device inaccessible
com.unblu.conversation.call.errorVideoInputGone
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Your camera can no longer be accessed.
Displayed if the device is no longer accessible during a call
Error text if access to video input device denied
com.unblu.conversation.call.errorVideoInputInsecureContext
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Camera access denied. You are using an insecure connection. Camera access is only allowed over secure HTTPS connections.
Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers
Error text if no video input device found
com.unblu.conversation.call.errorVideoInputNotFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
No camera found. Connect a camera and retry.
labelConnectingDelayed
com.unblu.conversation.call.labelConnectingDelayed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Connecting...
Label displayed under the loading animation if connecting to a call takes longer than the value configured in "connectingLabelDelay"
Label if call displayed on a different device
com.unblu.conversation.call.labelDisplayCallHere
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The active call is displayed on another device or in another browser window.
Text of "display call here" link
com.unblu.conversation.call.labelDisplayHereCallLink
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Tap to display call here
Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab
"Group call" label
com.unblu.conversation.call.labelGroupCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Group call
Displayed if more than two people are participating in an audio call
Text of "active call" bar
com.unblu.conversation.call.labelInActiveCallLink
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Return to call
The "active call" bar is displayed if a call is active
Label for incoming video calls
com.unblu.conversation.call.labelIncomingVideoCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming video call
Label for incoming voice calls
com.unblu.conversation.call.labelIncomingVoiceCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming voice call
Label for "join active video call"
com.unblu.conversation.call.labelJoinActiveVideoCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join active video call
Label for "join active voice call"
com.unblu.conversation.call.labelJoinActiveVoiceCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join active voice call
Text of "active call" bar if not participating
com.unblu.conversation.call.labelNotInActiveCallLink
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join active call
Displayed in the "active call" bar if a call is active but the person isn’t in the call
Label if only one person in call
com.unblu.conversation.call.labelOnlyOneInCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
There's nobody else in the call at the moment
Label for outgoing calls
com.unblu.conversation.call.labelOutboundCallRecipients
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Calling ${names}...
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
First label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Second label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed2
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Third label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed3
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Fourth label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed4
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for ${names}...
The next label is displayed after the time specified in "displayRingingLabelDelay"
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Last label displayed in the outbound call UI if a call isn’t answered
com.unblu.conversation.call.labelRingingDelayed5
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for ${names}...
The label is displayed until someone answers the call or the caller hangs up
Arguments
| Name | Type | Description |
|---|---|---|
names |
String |
Label if nobody available for call
com.unblu.conversation.call.labelUnavailableForCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Not available for a call
labelWaitingForOthers
com.unblu.conversation.call.labelWaitingForOthers
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Connecting counterparty...
Label displayed in audio calls instead of the call’s duration while waiting for others to connect
Text of the audio input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioInputText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Accept your browser’s request to access your microphone
Displayed while the browser is requesting access the audio input to make the user aware they have to grant access
Title of the audio input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioInputTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Allow access to microphone
Displayed while the browser is requesting access to the audio input to make the user aware they have to grant access
Text of the audio and video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Accept your browser’s request to access your camera and microphone
Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access
Title of the audio and video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Allow access to microphone and camera
Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access
Text of the video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogVideoInputText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Accept your browser’s request to access your camera
Displayed while the browser is requesting access the video input to make the user aware they have to grant access
Title of the video input access requested dialog
com.unblu.conversation.call.mediaRequestedDialogVideoInputTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Allow access to camera
Displayed while the browser is requesting access to the video input to make the user aware they have to grant access
Hint displayed while requesting audio input device access
com.unblu.conversation.call.mediaSelectAudioInputRequestPendingHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Accept your browser's request to access the microphone
Displayed under the microphone & speakers select option while the browser’s device access request is pending
Hint if audio output device access denied
com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
To allow speaker access, grant access to the microphone
Displayed under the speakers select option if the explicit request for audio output permissions failed
Hint if media access denied
com.unblu.conversation.call.mediaSelectHintAccessDenied
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Access denied
Displayed on a media select option if access to the media type is denied
Default hint on media selects
com.unblu.conversation.call.mediaSelectHintDefault
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
System default
Hint if no media device found
com.unblu.conversation.call.mediaSelectHintNoDeviceFound
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
No device found
Displayed on a media select if no device could be found for this media type
Label for audio input (microphone) select
com.unblu.conversation.call.mediaSelectLabelAudioInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Microphone
Label for audio output (speakers) select
com.unblu.conversation.call.mediaSelectLabelAudioOutput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Speakers
Label for video input (camera) select
com.unblu.conversation.call.mediaSelectLabelVideoInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Camera
Label for "request access" button in media settings dialog
com.unblu.conversation.call.mediaSelectRequestAccessBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Request access
Title of media settings dialog
com.unblu.conversation.call.mediaSelectTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Media settings
Title for the media settings dialog
Hint displayed while requesting video input device access
com.unblu.conversation.call.mediaSelectVideoInputRequestPendingHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Accept your browser's request to access the camera
Displayed under the camera select option while the browser’s device access request is pending
Label of "unmute audio playback" overlay button
com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Unmute
Collaboration space UI
Label for "mark" layer action
com.unblu.conversation.collabspace.layerActionMark
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Mark mode
Label for "pause sharing" layer action
com.unblu.conversation.collabspace.layerActionPauseSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Pause and resume sharing
Label for "remote control" layer action
com.unblu.conversation.collabspace.layerActionRemoteControl
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Remote control
Label for "scroll lock" layer action
com.unblu.conversation.collabspace.layerActionScrollLock
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Scroll lock
Body of layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was not used for a long time. It will be stopped in ${remainingTime}.
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
remainingTime |
String |
Label of "Continue" button in layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogContinueButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
I'm back
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Label of "Stop" button in layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogStopButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Stop
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Title of layer inactivity timeout dialog
com.unblu.conversation.collabspace.layerInactivityDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
No activity
The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity
Body of "layer inactivity" notification
com.unblu.conversation.collabspace.layerInactivityNotificationBody
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was not used for a long time. It will be stopped automatically soon.
The notification is shown when a collaboration layer is about to run into a timeout because of inactivity
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
Title of "Layer inactive" timeout notification
com.unblu.conversation.collabspace.layerInactivityNotificationTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
No activity
The notification is shown when a collaboration layer is about to run into a timeout because of inactivity
File management UI
Aria label for "cancel file upload" button
com.unblu.conversation.file.actionAriaCancel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Cancel file upload for ${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Aria label for "co-browse file" button
com.unblu.conversation.file.actionAriaCobrowse
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Co-Browse file ${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Aria label for "delete file" button
com.unblu.conversation.file.actionAriaDelete
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Delete file ${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Aria label for "download file" button
com.unblu.conversation.file.actionAriaDownload
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Download file${fileName}
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
Hint for "file co-browsing" action
com.unblu.conversation.file.actionHintCobrowse
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Co-browse
Hint for "delete file" action
com.unblu.conversation.file.actionHintDelete
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Delete
Hint for "download" action
com.unblu.conversation.file.actionHintDownload
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Download
Label of "upload" button in empty file list
com.unblu.conversation.file.emptyFileListUploadButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Upload file
Error message if uploaded content is rejected
com.unblu.conversation.file.errorUploadContentReject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The file is not accepted by the server
Displayed if the Unblu server returns a content reject code during file upload
Text of "file upload timeout" error
com.unblu.conversation.file.errorUploadTimeout
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Upload timed out...
"File too large" error message
com.unblu.conversation.file.errorUploadTooLarge
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Max file size is ${maxSize}
Arguments
| Name | Type | Description |
|---|---|---|
maxSize |
String |
|
actualSize |
String |
Message if an unknown error occurs during file upload
com.unblu.conversation.file.errorUploadUnknown
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Error uploading file
Text for "internal mode" option in "file upload" dialog
com.unblu.conversation.file.fileUploadModeDialogInternalOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
An internal file (visible to agents only)
Text for "public mode" option in "file upload" dialog
com.unblu.conversation.file.fileUploadModeDialogPublicOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
A public file (visible to all participants)
Title of "file upload" dialog
com.unblu.conversation.file.fileUploadModeDialogTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Upload
Text for "internal mode" option in "file upload" dropdown
com.unblu.conversation.file.filesListUploadModeInternalOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Internal (visible to agents only)
Text for "public mode" option in "file upload" dropdown
com.unblu.conversation.file.filesListUploadModePublicOption
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Public (visible to all participants)
Label for internal files
com.unblu.conversation.file.internalLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Internal
Label for canceled file uploads
com.unblu.conversation.file.labelCanceled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
File upload canceled
Label for deleted files
com.unblu.conversation.file.labelDeleted
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
File was deleted
Label for failed file uploads
com.unblu.conversation.file.labelFailed
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
File upload failed
Label for deleted files
com.unblu.conversation.file.labelRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
File was rejected
Label for file scanning process
com.unblu.conversation.file.labelScanning
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Scanning...
Label for file upload process
com.unblu.conversation.file.labelUploading
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Uploading...
Label for audio MIME types
com.unblu.conversation.file.mimeTypeAudio
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Audio
Label for document MIME types
com.unblu.conversation.file.mimeTypeDoc
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Doc
Label for image MIME types
com.unblu.conversation.file.mimeTypeImage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Image
Label for PDF MIME types
com.unblu.conversation.file.mimeTypePdf
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Label for presentation MIME types
com.unblu.conversation.file.mimeTypePresentation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Presentation
Label for spreadsheet MIME types
com.unblu.conversation.file.mimeTypeSpreadsheet
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Spreadsheet
Label for video MIME types
com.unblu.conversation.file.mimeTypeVideo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Video
Messaging UI
Label of "canned responses" button
com.unblu.conversation.messaging.ui.btnCannedResponses
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Canned responses
"Close conversation" button label
com.unblu.conversation.messaging.ui.btnConversationEnded
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Close conversation
The button is displayed at the bottom of an ended conversation
Tooltip for "messaging mode" toggle button (internal)
com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Switch to public messages (visible to all participants)
Only displayed if the messaging mode is "internal"
Tooltip for "messaging mode" toggle button (public)
com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Switch to internal messages (visible to agents only)
Only displayed if the messaging mode is "public"
Label of "send internal message" button
com.unblu.conversation.messaging.ui.btnSendInternalMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Send internally
"Characters over limit" hint
com.unblu.conversation.messaging.ui.charactersOverLimitHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${count} characters over limit
Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded
Arguments
| Name | Type | Description |
|---|---|---|
count |
Integer |
"Remaining characters" hint
com.unblu.conversation.messaging.ui.charactersRemainingHint
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${count} characters left
Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached
Arguments
| Name | Type | Description |
|---|---|---|
count |
Integer |
"Send failed" message when resending message was canceled
com.unblu.conversation.messaging.ui.failedReasonCanceled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${reason}
The "reason" argument contains the reason why resending the message was canceled
Arguments
| Name | Type | Description |
|---|---|---|
reason |
String |
"Send failed" message when resending message is possible
com.unblu.conversation.messaging.ui.failedReasonRetryable
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${reason}
The "reason" argument contains the reason why sending the message initially failed
Arguments
| Name | Type | Description |
|---|---|---|
reason |
String |
"Send failed" message when resending message isn’t possible
com.unblu.conversation.messaging.ui.failedReasonTerminal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${reason}
The "reason" argument contains the reason why sending the message failed
Arguments
| Name | Type | Description |
|---|---|---|
reason |
String |
Placeholder in internal message input field
com.unblu.conversation.messaging.ui.hintInternalMessageInput
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Type an internal message (visible to agents only)
The placeholder disappears once the user starts typing a message
Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER
com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Use SHIFT + ENTER to send internally
The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.
Text for "hide rejected message content" button
com.unblu.conversation.messaging.ui.labelHideRejectedMessageContent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hide content
Text for messages rejected by message interceptor
com.unblu.conversation.messaging.ui.labelMessageRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Message blocked
"Reason" label for message interceptor rejection reason
com.unblu.conversation.messaging.ui.labelMessageRejectedReason
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Reason
Text for "show rejected message content" button
com.unblu.conversation.messaging.ui.labelShowRejectedMessageContent
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show content
Label when loading more messages
com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Loading more messages...
Aria label for message state
com.unblu.conversation.messaging.ui.msgStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Message state: ${stateText}
Arguments
| Name | Type | Description |
|---|---|---|
stateText |
String |
Conversation recording indicator configuration
Audio recording banner body
com.unblu.conversation.recordingindicator.bannerBodyAudio
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Body of the banner displayed during audio recording
Audio and video recording banner body
com.unblu.conversation.recordingindicator.bannerBodyAudioVideo
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,TEAM,USER,APIKEY -
Visibility:
PUBLIC -
Default:
Body of the banner displayed during audio and video recording
Conversation template view model
Default audio request template
com.unblu.conversationtemplate.default.audioRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming audio call
Default chat invite template
com.unblu.conversationtemplate.default.chatInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show chat invite
Default chat PIN template
com.unblu.conversationtemplate.default.chatPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join chat
Default chat request template
com.unblu.conversationtemplate.default.chatRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming chat request
Default template for embedded co-browsing with PIN
com.unblu.conversationtemplate.default.domcapPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join embedded co-browsing
Default embedded co-browsing request template
com.unblu.conversationtemplate.default.domcapRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming embedded co-browsing request
Default universal co-browsing invite template
com.unblu.conversationtemplate.default.headlessInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show universal co-browsing invite
Default template for universal co-browsing with PIN
com.unblu.conversationtemplate.default.headlessPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join universal co-browsing
Default universal co-browsing request template
com.unblu.conversationtemplate.default.headlessRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming universal co-browsing request
Default mobile co-browsing request template
com.unblu.conversationtemplate.default.mobileCobrowsingRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming mobile co-browsing request
Default template for mobile co-browsing with PIN
com.unblu.conversationtemplate.default.mobilePinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join mobile co-browsing
Default offline chat request template
com.unblu.conversationtemplate.default.offlineChatRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming offline chat request
Default scheduled conversation template
com.unblu.conversationtemplate.default.scheduledConversationName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Scheduled conversation
Default screen sharing invite template
com.unblu.conversationtemplate.default.screenSharingInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show screen
Default template for screen sharing with PIN
com.unblu.conversationtemplate.default.screenSharingPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join screen sharing
Default screen sharing request template
com.unblu.conversationtemplate.default.screenSharingRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming screen sharing request
Default video request template
com.unblu.conversationtemplate.default.videoRequestName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming video call
Default visitor co-browsing template
com.unblu.conversationtemplate.default.visitorCobrowsingName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Social co-browsing
Description of default whiteboard invitation template
com.unblu.conversationtemplate.default.whiteboardInviteDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Default template used for all "show whiteboard" invites unless configured otherwise
Default whiteboard invite template
com.unblu.conversationtemplate.default.whiteboardInviteName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show whiteboard
Description of default whiteboard PIN template
com.unblu.conversationtemplate.default.whiteboardPinDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The default template used for all PIN-based whiteboard requests unless configured otherwise
Default template for whiteboard with PIN
com.unblu.conversationtemplate.default.whiteboardPinName
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Join whiteboard
Agent Desk home component
Label for "Show whiteboard" button
com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Show whiteboard
Description for "start whiteboard" button
com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardDescription
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Prepare a whiteboard conversation and invite your customer
Agent "request admission" component configuration
cancelRequestBtn
com.unblu.agent.admission.request.cancelRequestBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Cancel
Label for the "Cancel admission request" button
mainTitle
com.unblu.agent.admission.request.mainTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join conversation
Title the "Request admission" page for agents
requestAccessBtn
com.unblu.agent.admission.request.requestAccessBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join
Label for the "Request admission" button
retryBtn
com.unblu.agent.admission.request.retryBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Retry
Label for the "Retry" button
Supports markdown === statusRequestCanceled
com.unblu.agent.admission.request.statusRequestCanceled
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
**You have canceled your request to join**
Label informing the agent that they canceled their request to join the conversation
Supports markdown === statusRequestDenied
com.unblu.agent.admission.request.statusRequestDenied
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
**Admission denied** Please contact the agent who invited you for further information
Label informing the agent that another agent denied their admission request
Supports markdown === statusWaitingForAdmission
com.unblu.agent.admission.request.statusWaitingForAdmission
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
**Please wait for another agent to admit you to the conversation**
Label informing the agent that another agent is reviewing their admission request
Supports markdown === statusWaitingForAgent
com.unblu.agent.admission.request.statusWaitingForAgent
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
**Please wait for another agent to join the conversation**
Label informing the agent that there is no agent present to review their admission request
Closed conversation configuration
"Conversation closed" message
com.unblu.desk.ui.closedTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This conversation has been closed
Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured
Agent Desk UI configuration
"Add new browser session" menu item
com.unblu.desk.ui.menuItemAddBrowser
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Show
"Add new PIN session" menu item
com.unblu.desk.ui.menuItemAddPin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join
"Add new PIN session for embedded co-browsing" menu item
com.unblu.desk.ui.menuItemAddPinEmbedded
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join embedded
"Add new PIN session for mobile co-browsing" menu item
com.unblu.desk.ui.menuItemAddPinMobile
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join mobile
"Add new PIN session for screen sharing" menu item
com.unblu.desk.ui.menuItemAddPinScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join screen
"Add new PIN session for universal co-browsing" menu item
com.unblu.desk.ui.menuItemAddPinUniversal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join universal
Label for "Whiteboard PIN session" menu item
com.unblu.desk.ui.menuItemAddPinWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
Join whiteboard
"Fatal error" information configuration
"Conversation not active" error text
com.unblu.core.client.player.ui.network.FatalErrorInfoProvider.errorConversationNotActive
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation is not yet active. Check with your agent and try again later.
Text for the "Conversation not active" error
Embedded Visitor UI
Conversation list aria label
com.unblu.si.embedded.ui.conversationListAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Conversations
Supports markdown === Embedded co-browsing placeholder
com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
# You are sharing this browser tab
Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.
Title of conversation list action bar
com.unblu.si.embedded.ui.engagementBarTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Conversations with Unblu
Title of "engagements" dropdown
com.unblu.si.embedded.ui.engagementButtonTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
New
Tooltip of "engagements" dropdown
com.unblu.si.embedded.ui.engagementButtonTooltip
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
New conversation
Engagement area aria label
com.unblu.si.embedded.ui.engagementComponentAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Engagement area
Embedded Visitor UI aria label
com.unblu.si.embedded.ui.generalAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Chat and collaboration interface
Supports markdown === Screen sharing placeholder
com.unblu.si.embedded.ui.screenSharingPlaceholder
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
# You are sharing your screen
Description for the screen sharing placeholder. Use Markdown for custom formatting.
Site integration UI configuration
Launcher button "open state" text
com.unblu.siteintegration.ui.launcherButton
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Collapse
Text displayed on the launcher button when the UI is open. Displayed as a tooltip if the launcher button style is "ICON".
"Closed active state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonClosedActiveState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Open
Text displayed on the launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "closed active state" aria label
com.unblu.siteintegration.ui.launcherButtonClosedAndActiveStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Open active conversation
"Closed state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonClosedState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Contact us
Text displayed on the launcher button when the engagement UI is closed. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "closed state" aria label
com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Open chat and collaboration interface
"Open active state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonOpenActiveState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Collapse
Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "open active state" aria label
com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Collapse the active conversation
"Open state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonOpenState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Collapse
Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "open state" aria label
com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Collapse chat and collaboration interface
"Popped out active state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Pop in
Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "popped out active state" aria label
com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Pop active conversation back into this tab
"Popped out state" text of launcher button
com.unblu.siteintegration.ui.launcherButtonPoppedOutState
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Pop in
Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".
Launcher button "popped out state" aria label
com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Pop chat and collaboration interface back into this tab
Launcher button tooltip text
com.unblu.siteintegration.ui.launcherButtonTooltipText
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Connect with us
Action bar
Client state action bar configuration
Label for the "collapse UI" action
com.unblu.clientstate.actionbar.ui.collapseAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Collapse UI
Label for the "maximize UI" action
com.unblu.clientstate.actionbar.ui.maximizeAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Maximize UI
Label for the "minimize UI" action
com.unblu.clientstate.actionbar.ui.minimizeAction
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Minimize UI
Visitor UI
"Active conversations" filter button label
com.unblu.visitor.ui.activeConversationsFilterButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Active
Aria label for active item in conversation list
com.unblu.visitor.ui.conversationListActiveItemAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Active conversation
Supports markdown === Label for empty conversation list
com.unblu.visitor.ui.emptyListLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
No conversations available
Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.
"Ended conversations" filter button label
com.unblu.visitor.ui.endedConversationsFilterButtonLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Archived
Text displayed as title in the action bar of on the conversation / initial engagement overview screen
com.unblu.visitor.ui.overviewTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Conversations with Unblu
Title for the action bar of the conversation or initial engagement overview screen
Engagement UI
Supports markdown === Subtitle for initial engagements when agents are available
com.unblu.visitor.ui.engagement.AvailableSubtitle
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Start a new conversation below
"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.
Title for initial engagements when agents are available
com.unblu.visitor.ui.engagement.AvailableTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
We're here to help
"Initial engagements" refers to the situation where there are no conversations yet
Supports markdown === Subtitle for initial engagements when no agent is available
com.unblu.visitor.ui.engagement.AwaySubtitle
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Send us a message and we'll get back to you
"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.
Title for initial engagements if no agent is available
com.unblu.visitor.ui.engagement.AwayTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Currently offline
"Initial engagements" refers to the situation where there are no conversations yet
General system message when creating conversation failed
com.unblu.visitor.ui.engagement.couldNotCreateConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Could not create conversation
Label for "audio call" engagement button
com.unblu.visitor.ui.engagement.engagementAudioCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Call support
Label for "chat" engagement button
com.unblu.visitor.ui.engagement.engagementChat
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Chat to a support agent
Label for "offline message" engagement button
com.unblu.visitor.ui.engagement.engagementOfflineMessage
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Send a message
Label for "PIN" engagement button
com.unblu.visitor.ui.engagement.engagementPin
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Enter PIN
Label for "embedded co-browsing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Share website
Label for "mobile co-browsing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Co-browse mobile application
Label for "screen sharing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestScreenSharing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Share screen
Label for "universal co-browsing request" engagement button
com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Share website
Label for "request whiteboard" engagement button
com.unblu.visitor.ui.engagement.engagementRequestWhiteboard
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Whiteboard
Label for "video call" engagement button
com.unblu.visitor.ui.engagement.engagementVideoCall
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Video call
System message if conversation couldn’t be created because no agent was available
com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
The conversation could not be started because there is no agent available. Please try again later.
Visitor-side PIN UI
Supports markdown === PIN component description
com.unblu.visitor.ui.pinDescription
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Contact customer support for a PIN
Description text for the PIN component. Use Markdown for custom formatting.
Error displayed if redeeming PIN fails
com.unblu.visitor.ui.pinError
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Incorrect PIN. Try again.
"PIN entry rate limiting activated" message
com.unblu.visitor.ui.pinErrorRateLimit
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
You have entered an incorrect PIN too many times
Error message displayed if PIN entry rate limiting is triggered by too many unsuccessful attempts
PIN input aria label
com.unblu.visitor.ui.pinInputAriaLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Enter PIN here
Main pop-out
Title of the visitor pop-out window
com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Unblu session
The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.
ConversationEndedComponent
Supports markdown === conversationCanceledLabel
com.unblu.visitordesk.conversationended.conversationCanceledLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
**This conversation has been canceled**
Label informing the client that the requested conversation has been canceled
Supports markdown === conversationEndedLabel
com.unblu.visitordesk.conversationended.conversationEndedLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
**This conversation has ended**
Label informing the client that the conversation has been ended
Supports markdown === customInformationCanceled
com.unblu.visitordesk.conversationended.customInformationCanceled
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Custom text added below the general conversation information on the "Conversation canceled/ended" page of canceled conversations. Use Markdown for custom formatting.
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Supports markdown === customInformationEnded
com.unblu.visitordesk.conversationended.customInformationEnded
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Custom text added below the general conversation information on the "Conversation canceled/ended" page of ended conversations. Use Markdown for custom formatting.
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Visitor admission request component
"Cancel request" button label
com.unblu.visitordesk.admission.request.cancelRequestBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Cancel
Supports markdown === Custom text for "request admission" window
com.unblu.visitordesk.admission.request.customInformation
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Use Markdown for custom formatting
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
Label for anonymous visitor’s email input field
com.unblu.visitordesk.admission.request.emailLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Placeholder for anonymous visitor’s email input field
com.unblu.visitordesk.admission.request.emailPlaceholder
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Enter your email address
"Join as an agent" button label
com.unblu.visitordesk.admission.request.joinAsAgentBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Join as an agent
Title of "request admission" window
com.unblu.visitordesk.admission.request.mainTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Join conversation
Label for anonymous visitor’s name input field
com.unblu.visitordesk.admission.request.nicknameLabel
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Name
Placeholder for anonymous visitor’s input field
com.unblu.visitordesk.admission.request.nicknamePlaceholder
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Enter your name
Placeholder for the anonymous person’s name input field
"Request admission" button label
com.unblu.visitordesk.admission.request.requestAccessBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Join
"Retry" button label
com.unblu.visitordesk.admission.request.retryBtn
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Retry
Supports markdown === Label for status message if request canceled
com.unblu.visitordesk.admission.request.statusRequestCanceled
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
**You have canceled your request to join**
The message informs the visitor that they canceled their request to join the conversation
Supports markdown === Label for status message if request denied
com.unblu.visitordesk.admission.request.statusRequestDenied
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
**Admission denied** Please contact the agent who invited you for further information
The message informs the visitor that an agent denied their admission request
Supports markdown === Label for status message if request awaiting approval
com.unblu.visitordesk.admission.request.statusWaitingForAdmission
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
**Please wait for the agent to admit you to the conversation**
The message informs the visitor that an agent is reviewing their admission request
Supports markdown === Label for status message if request awaiting agent
com.unblu.visitordesk.admission.request.statusWaitingForAgent
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
**Please wait for the agent to join the conversation**
The message informs the visitor that there is no agent present who could review their admission request
Waiting room component
Supports markdown === Waiting room window custom text
com.unblu.visitordesk.waitingroom.customInformation
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT,AREA,APIKEY -
Visibility:
PUBLIC -
Default:
Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.
Arguments
| Name | Type | Description |
|---|---|---|
conversationTopic |
String |
|
scheduledDate |
String |
|
scheduledTime |
String |
|
conversationAssigneeName |
String |
mainTitle
com.unblu.visitordesk.waitingroom.mainTitle
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for conversation to start
Title at the top of the "Waiting room" page
Supports markdown === waitingForActivationLabel
com.unblu.visitordesk.waitingroom.waitingForActivationLabel
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
**Please wait for the agent to start the conversation**
Label informing the client that they are allowed to join, but an agent has to start the conversation first
Whiteboard UI
Concierge message texts
Supports markdown === Concierge "Enter email" question
com.unblu.conversation.concierge.EnterEmailQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Please enter your email address
Supports markdown === Concierge "Enter phone" question
com.unblu.conversation.concierge.EnterPhoneQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Please enter your phone number
Supports markdown === "Reason for agent offboarding" message: conversation canceled
com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has been canceled
Supports markdown === "Reason for agent offboarding" message: conversation ended
com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has ended
Supports markdown === "Reason for agent offboarding" message: conversation unassigned
com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has been unassigned and all secondary agents have been removed
Supports markdown === "Reason for agent offboarding" message: external messenger channel closed
com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The external messenger channel has been closed. No further communication is possible in this conversation.
Supports markdown === "Reason for agent offboarding" message: conversation forwarded
com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The forwarding invitation has been accepted and you have been automatically removed from this conversation.
Supports markdown === "Reason for agent offboarding" message: participant removed
com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You have been removed from the conversation and will not be able to access it anymore
Supports markdown === "Reason for agent offboarding" message: onboarding declined
com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You have not been granted access to the conversation
Supports markdown === "Reason for agent offboarding" message: onboarding timed out
com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Your onboarding process timed out. You cannot join the conversation.
Supports markdown === "Reason for agent offboarding" message: other reason
com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You left the conversation
Supports markdown === "Reason for agent offboarding" message: person left conversation
com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You left the conversation
Supports markdown === "Reason for agent offboarding" message: person removed after timeout
com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You were removed from the conversation after a connection loss
Supports markdown === "Reason for agent offboarding" message: solved by bot
com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has been marked as "solved" and was therefore ended
Supports markdown === "Agent onboarding completed" message
com.unblu.conversation.concierge.agentOnboardingDoneMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Thank you ${recipientName}, let's begin.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Supports markdown === Agent onboarding timeout message for hand-off
com.unblu.conversation.concierge.agentOnboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
It seems your onboarding process is taking too long, I'll continue the process without waiting for an answer.
Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF
Supports markdown === Idle timeout message during agent onboarding process
com.unblu.conversation.concierge.agentOnboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
It seems nothing's happening here, I'll continue the onboarding process without waiting for an answer.
Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process
Supports markdown === Agent onboarding info message 1
com.unblu.conversation.concierge.agentOnboardingInfoMessage1
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Agent onboarding info message 1
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Agent onboarding info message 2
com.unblu.conversation.concierge.agentOnboardingInfoMessage2
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Agent onboarding info message 2
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Agent onboarding info message 3
com.unblu.conversation.concierge.agentOnboardingInfoMessage3
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Agent onboarding info message 3
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Label for button to accept terms & conditions during agent onboarding
com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Accept
Label for button to decline terms & conditions during agent onboarding
com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Decline
Supports markdown === Agent onboarding "terms and conditions" question
com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Before the conversation can start, you must accept the terms and conditions.
Supports markdown === Agent onboarding "welcome" message
com.unblu.conversation.concierge.agentOnboardingWelcomeMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Hello, I'm the concierge, here to help get the conversation with your client started.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Supports markdown === Concierge "offboarding global timeout" message
com.unblu.conversation.concierge.offboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Your offboarding process took too long and will be ended automatically.
Supports markdown === Concierge "offboarding idle timeout" message
com.unblu.conversation.concierge.offboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Seems like nothing is happening here, I will end your offboarding for you.
Supports markdown === Visitor onboarding timeout message
com.unblu.conversation.concierge.onboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
It seems your onboarding process is taking too long, I'll forward you to the next available agent.
Supports markdown === Idle timeout message during visitor onboarding process
com.unblu.conversation.concierge.onboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Seems like nothing is happening here, I will forward you to the next available agent.
Label for button to accept "requeue" question
com.unblu.conversation.concierge.reboardingAskToRequeueAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Sure
The label is also used as the text for the reply
Label for button to decline "requeue" question
com.unblu.conversation.concierge.reboardingAskToRequeueDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
No, thank you
The label is also used as the text for the reply
Supports markdown === Concierge "requeue" question during reboarding
com.unblu.conversation.concierge.reboardingAskToRequeueQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Currently, there is no agent in this conversation. Should I forward you to the next available agent?
Supports markdown === Concierge "reboarding global timeout" message
com.unblu.conversation.concierge.reboardingGlobalTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Your reboarding process took too long and will be ended automatically.
Supports markdown === Concierge "reboarding idle timeout" message
com.unblu.conversation.concierge.reboardingIdleTimeout
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Seems like nothing is happening here, I will close your reboarding for you.
Supports markdown === Visitor offboarding info message 1
com.unblu.conversation.concierge.visitorOffboardingInfoMessage1
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor offboarding info message 1
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor offboarding info message 2
com.unblu.conversation.concierge.visitorOffboardingInfoMessage2
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor offboarding info message 2
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor offboarding info message 3
com.unblu.conversation.concierge.visitorOffboardingInfoMessage3
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor offboarding info message 3
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor offboarding info message 4
com.unblu.conversation.concierge.visitorOffboardingInfoMessage4
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor offboarding info message 4
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor offboarding info message 5
com.unblu.conversation.concierge.visitorOffboardingInfoMessage5
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor offboarding info message 5
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor offboarding info message 6
com.unblu.conversation.concierge.visitorOffboardingInfoMessage6
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor offboarding info message 6
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor offboarding "rate conversation" request
com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Rate your experience
Text for the request to rate the conversation during the visitor offboarding process
Label for button to decline "rating" question
com.unblu.conversation.concierge.visitorOffboardingRateDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Skip rating
The label text is also used as the text for the reply
Supports markdown === "Reason for visitor offboarding" message: conversation canceled
com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has been canceled. If you have any further questions please reach out to your agent.
Supports markdown === "Reason for visitor offboarding" message: conversation ended
com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has ended. If you have any further questions please create a new one.
Supports markdown === "Reason for visitor offboarding" message: external messenger channel closed
com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The external messenger channel has been closed. No further communication is possible in this conversation.
Supports markdown === "Reason for visitor offboarding" message: participant removed from conversation
com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You have been removed from the conversation and will not be able to access it anymore.
Supports markdown === "Reason for visitor offboarding" message shown during offboarding: onboarding declined
com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
We were unable to connect you. Please start a new conversation.
Supports markdown === "Reason for visitor offboarding" message: onboarding timeout
com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Your onboarding process timed out. You cannot join the conversation.
Supports markdown === "Reason for visitor offboarding" message: other reason
com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You left the conversation.
Supports markdown === "Reason for visitor offboarding" message: person left
com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You left the conversation.
Supports markdown === "Reason for visitor offboarding" message: removed after timeout
com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You were removed from the conversation after a connection loss.
Supports markdown === "Reason for visitor offboarding" message: solved by bot
com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The conversation has ended. Please start a new one if you have any further questions.
Label for button to accept "send log" question during visitor offboarding
com.unblu.conversation.concierge.visitorOffboardingSendLogAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Sure
Supports markdown === "Ask for email and send log" question during visitor offboarding
com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
If you give us your email address we can send you a log of this conversation.
Text for button to decline "send log" question during visitor offboarding
com.unblu.conversation.concierge.visitorOffboardingSendLogDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
No, thank you
Supports markdown === Visitor offboarding "send log" question
com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Do you want a log of this conversation to be sent to your email address ${email}?
Arguments
| Name | Type | Description |
|---|---|---|
String |
Supports markdown === Message that sending the conversation log was successful
com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Thank you, the conversation log has been sent to ${email}.
Arguments
| Name | Type | Description |
|---|---|---|
String |
Supports markdown === Message if checking agent availability was successful
com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
I will connect you with the next available agent.
The message is displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.
Supports markdown === Message if checking agent availability was unsuccessful
com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
All agents are currently busy, I will connect you with the next available agent.
The message is displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.
Supports markdown === Concierge "no agent available" message
com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Unfortunately there is no agent available at the moment.
Supports markdown === Concierge "choose named area" question
com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Which topic are you interested in today?
Supports markdown === Concierge "choose team" question
com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Which topic are you interested in today?
Supports markdown === Concierge "visitor onboarding completed" message
com.unblu.conversation.concierge.visitorOnboardingDoneMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Supports markdown === Concierge "email notification" confirmation message
com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Thank you. We will send you an email with a link to this conversation as soon as an agent answers.
Label for button to receive email notification during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Sure
Label for button to decline email notification during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
No, thank you
The label is also used as the text for the reply
Supports markdown === Concierge "email notification" question
com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
If you give us your email address, we can notify you when an agent answers.
Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.
Supports markdown === Visitor onboarding info message 1
com.unblu.conversation.concierge.visitorOnboardingInfoMessage1
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor onboarding info message 1
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor onboarding info message 2
com.unblu.conversation.concierge.visitorOnboardingInfoMessage2
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor onboarding info message 2
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Supports markdown === Visitor onboarding info message 3
com.unblu.conversation.concierge.visitorOnboardingInfoMessage3
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Visitor onboarding info message 3
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
|
recipientPersonSourceId |
String |
|
conversationId |
String |
Label for button to decline "name" question
com.unblu.conversation.concierge.visitorOnboardingNameDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
No, thank you
The label is also used as the text for the reply
Supports markdown === Concierge "name" question during onboarding
com.unblu.conversation.concierge.visitorOnboardingNameQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Can you give me your name, please?
Label for button to agree to "phone" question
com.unblu.conversation.concierge.visitorOnboardingPhoneAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Sure
Supports markdown === Concierge "phone confirmation" message
com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Thank you. We will contact you as soon as possible.
Label for button to decline "phone" question
com.unblu.conversation.concierge.visitorOnboardingPhoneDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
No, thank you
The label is also used as the text for the reply
Supports markdown === Concierge "phone" question
com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Can you provide us with your phone number so that we can call you back?
Asked during visitor onboarding
Label for button to skip concierge "topic" question during onboarding
com.unblu.conversation.concierge.visitorOnboardingTopicDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Skip
The label is also used as the text for the reply
Supports markdown === Concierge "topic" question during onboarding
com.unblu.conversation.concierge.visitorOnboardingTopicQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
What topic would you like to talk about?
Label for button to accept terms & conditions during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Accept
Label for button to decline terms & conditions during visitor onboarding
com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Decline
Supports markdown === Concierge visitor onboarding "terms and conditions" question
com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.
Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process
Supports markdown === Concierge visitor onboarding "welcome" message
com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.
Arguments
| Name | Type | Description |
|---|---|---|
recipientName |
String |
Server date and time formatting
Server-side date/time format
com.unblu.core.server.time.dateTimeFormat
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
dd.MM.yyyy HH:mm
| must comply with Java simple date format (http://docs.oracle.com/javase/6/docs/api/java/text/SimpleDateFormat.html) |
Visitor invitation email
Invitation mail template
com.unblu.core.invitationmail.body
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello,
You are invited to join a conversation with ${inviterName}.
Please click the link below to join:
${link}
Template text for invitation emails
Arguments
| Name | Type | Description |
|---|---|---|
inviterName |
String |
|
inviterEmail |
String |
|
topic |
String |
|
scheduledTime |
String |
|
timeZone |
String |
|
link |
String |
|
inviteeName |
String |
|
inviteeEmail |
String |
Conversation message log email
Footer of conversation message log email
com.unblu.conversation.messagelog.mail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Beginning of conversation log email
com.unblu.conversation.messagelog.mail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello, Here is the message log you requested:
Arguments
| Name | Type | Description |
|---|---|---|
conversationId |
String |
|
participantNames |
String |
|
recipientName |
String |
|
recipientEmail |
String |
|
recipientPhone |
String |
Log entry format
com.unblu.conversation.messagelog.mail.logEntryFormat
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${serverUtcTime} ${senderName}: ${messageText}
Arguments
| Name | Type | Description |
|---|---|---|
senderName |
String |
|
senderPersonId |
String |
|
recipientsPersonIds |
String |
|
sendUtcTime |
String |
|
serverUtcTime |
String |
|
messageText |
String |
Subject of conversation log email
com.unblu.conversation.messagelog.mail.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation message log for conversation with ${participantNames}
Arguments
| Name | Type | Description |
|---|---|---|
conversationId |
String |
|
participantNames |
String |
|
recipientName |
String |
"Password generated" email
"Automatically triggered" text of "password reset" email
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system or an administrator.
Footer of "password reset" email
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Have a great day! The Unblu team.
Main content of "password generated" email
com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Dear ${firstName} ${lastName},
A new password has been generated for your account on ${agentDeskUrl}.
Username: ${userName}
New password: ${generatedPassword}
Arguments
| Name | Type | Description |
|---|---|---|
firstName |
String |
|
lastName |
String |
|
userName |
String |
|
generatedPassword |
String |
|
agentDeskUrl |
String |
|
recipientEmail |
String |
"Password reset via link" email
Additional text of automatically triggered "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system or an administrator.
Additional content of user-triggered "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email should have been triggered by you. If you did not request a password reset, please ignore this email.
Footer of "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Have a great day! The Unblu team
Main content of "password reset" email
com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Dear ${userName},
A password reset link was requested for your account.
Please click the following link to generate a new password:
${passwordLink}
This link is valid for 24 hours.
Arguments
| Name | Type | Description |
|---|---|---|
userName |
String |
|
passwordLink |
String |
|
recipientEmail |
String |
"New assignment request" notification email
"Automatically triggered" text in "new assignment request" notification email
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer for "new assignment request" notification email
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, Your support team
Content of "new assignment request" notification email
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello,
There is a new assignment request
In: ${targetName}
From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}
Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}
Arguments
| Name | Type | Description |
|---|---|---|
targetName |
String |
|
visitorName |
String |
|
conversationTopic |
String |
|
visitorLanguage |
String |
|
visitorLocationInfo |
String |
|
visitorOs |
String |
|
visitorBrowser |
String |
|
acceptAgentDeskLink |
String |
|
acceptAgentDeskSingleLink |
String |
|
initialEngagementUrl |
String |
Subject of "new assignment request" notification emails
com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
New assignment request from ${visitorName}
Arguments
| Name | Type | Description |
|---|---|---|
visitorName |
String |
"Anonymous new message" notification email
"Automatically triggered" text for "anonymous new message" notification emails
com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "anonymous new message" notification email
com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "anonymous new message" notification emails
com.unblu.core.push_notification.mail.messages.anonymous.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationUrl |
String |
|
recipientName |
String |
|
recipientEmail |
String |
Subject of "anonymous new message" notification emails
com.unblu.core.push_notification.mail.messages.anonymous.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${notificationCount} new messages from ${lastMessageSender}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientPersonSourceId |
String |
|
recipientName |
String |
Agent forwarding notification email
"Automatically triggered" text in "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello ${invitationRecipient},
${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "agent forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.agent.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation forwarded by ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Agent invitation notification email
"Automatically triggered" text in "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello ${invitationRecipient},
${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "agent invitation" notification emails
com.unblu.core.push_notification.mail.invitation.agent.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation invitation from ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Team forwarding notification email
"Automatically triggered" text in "team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "conversation team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello ${invitationRecipient},
${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "team forwarding" notification emails
com.unblu.core.push_notification.mail.forwarding.team.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation forwarded by ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Team invitation notification email
"Automatically triggered" text in "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello ${invitationRecipient},
${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
|
invitationCreatorSourceId |
String |
|
invitationRecipient |
String |
|
invitationMessage |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "team invitation" notification emails
com.unblu.core.push_notification.mail.invitation.team.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation invitation from ${invitationCreator}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
invitationCreator |
String |
Deputy delegation notification email
"Automatically triggered" text in "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello ${recipientName},
${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
primaryAgentName |
String |
|
recipientName |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "deputy delegation" notification emails
com.unblu.core.push_notification.mail.deputy-delegation.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
primaryAgentName |
String |
|
recipientName |
String |
Inbound request notification email
"Automatically triggered" text in "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello ${recipientName},
${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
recipientName |
String |
|
previewUrl |
String |
|
acceptInDeskUrl |
String |
|
acceptInSingleUrl |
String |
Subject of "inbound request" notification emails
com.unblu.core.push_notification.mail.inbound-request.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${initialEngagementType} from ${contextPersonName}
Arguments
| Name | Type | Description |
|---|---|---|
initialEngagementType |
String |
|
contextPersonName |
String |
|
contextPersonSourceId |
String |
|
recipientName |
String |
Incoming call notification email
"Automatically triggered" text for "incoming call" notification emails
com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "incoming call" notification emails
com.unblu.core.push_notification.mail.call.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "incoming call" notification emails
com.unblu.core.push_notification.mail.call.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello,
${callInitiator} tried to start a ${callType} with you.
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
|
recipientEmail |
String |
Subject of "incoming call" notification emails
com.unblu.core.push_notification.mail.call.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Incoming call from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
Missed call notification emails
"Automatically triggered" text for "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello,
${callInitiator} tried to start a ${callType} with you.
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
|
recipientEmail |
String |
Subject of "missed call" notification emails
com.unblu.core.push_notification.mail.call.missed.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Missed call from ${callInitiator}
Arguments
| Name | Type | Description |
|---|---|---|
callType |
String |
|
callInitiator |
String |
|
conversationId |
String |
New message notification email
"Automatically triggered" text for "new message" notification email
com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
This email was automatically triggered by the system.
Footer of "new message" notification emails
com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Best regards, The Unblu team
Main content of "new message" notification emails
com.unblu.core.push_notification.mail.messages.authenticated.bodyTop
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Hello,
You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientName |
String |
|
recipientEmail |
String |
Subject of "new message" notification emails for authenticated users
com.unblu.core.push_notification.mail.messages.authenticated.subject
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${notificationCount} new messages from ${lastMessageSender}
Arguments
| Name | Type | Description |
|---|---|---|
notificationCount |
Integer |
|
recipientNotificationCount |
Integer |
|
lastMessageText |
String |
|
lastMessageSender |
String |
|
conversationId |
String |
|
recipientName |
String |
Message texts configuration
General system message displayed when a visitor cancels their request to join a conversation
com.unblu.conversation.message.admissionCanceledGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${requestingVisitorName} canceled their request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
Personal system message displayed to the visitor who cancels their request to join a conversation
com.unblu.conversation.message.admissionCanceledPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You canceled your request to join the conversation
Category CONVERSATION_ADMISSION
General system message displayed when an agent denies a visitor’s request to join a conversation
com.unblu.conversation.message.admissionDeniedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
respondingAgentName |
String |
|
requestingVisitorName |
String |
Personal system message displayed to the agent who denies a visitor’s request to join a conversation
com.unblu.conversation.message.admissionDeniedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You denied ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
General system message displayed when an agent grants a visitor’s request to join a conversation
com.unblu.conversation.message.admissionGrantedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
respondingAgentName |
String |
|
requestingVisitorName |
String |
Personal system message displayed to the agent who grants a visitor’s request to join a conversation
com.unblu.conversation.message.admissionGrantedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You granted ${requestingVisitorName}'s request to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
General system message displayed when a visitor asks to join a conversation
com.unblu.conversation.message.admissionRequestedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${requestingVisitorName} asked to join the conversation
Category CONVERSATION_ADMISSION
Arguments
| Name | Type | Description |
|---|---|---|
requestingVisitorName |
String |
Personal system message displayed to the visitor who asks to join a conversation
com.unblu.conversation.message.admissionRequestedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You asked to join the conversation
Category CONVERSATION_ADMISSION
General system message displayed when an agent redeemed their invitation
com.unblu.conversation.message.agentInvitationRedeemedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${redeemingAgentName} redeemed the invitation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
Personal system message displayed to the agent who redeemed their invitation
com.unblu.conversation.message.agentInvitationRedeemedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You redeemed the invitation
Category AGENT_INVITE
General system message displayed when an agent’s invitation is revoked
com.unblu.conversation.message.agentInvitationRevokedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
invitedAgentName |
String |
Personal system message displayed to the agent who revoked another agent’s invitation
com.unblu.conversation.message.agentInvitationRevokedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You revoked the invitation of the agent ${invitedAgentName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitedAgentName |
String |
General system message displayed when an agent is invited to join a conversation
com.unblu.conversation.message.agentInvitedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation
Category AGENT_INVITATION.
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
invitedAgentName |
String |
Personal system message for the agent who invited another agent to join a conversation
com.unblu.conversation.message.agentInvitedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You invited the agent ${invitedAgentName} to join the conversation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitedAgentName |
String |
Message for layer activation request
com.unblu.conversation.message.approvalLayerActivationRequest
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Allow collaboration on ${layerType}?
Arguments
| Name | Type | Description |
|---|---|---|
layerType |
String |
Message for "layer control" approval
com.unblu.conversation.message.approvalLayerControl
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Allow remote control of ${layerType}?
Arguments
| Name | Type | Description |
|---|---|---|
layerType |
String |
Message for "mark layer" approval
com.unblu.conversation.message.approvalLayerMarking
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Allow highlighting on ${layerType}?
Arguments
| Name | Type | Description |
|---|---|---|
layerType |
String |
Label for "approve" option
com.unblu.conversation.message.approvalOptionApprove
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
OK
Label for "decline" option
com.unblu.conversation.message.approvalOptionDecline
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Maybe later
Label for "approved" status
com.unblu.conversation.message.approvalStatusApproved
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The approval has been accepted
Label for "canceled" status
com.unblu.conversation.message.approvalStatusCanceled
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Approval request canceled
Label for "declined" status
com.unblu.conversation.message.approvalStatusDeclined
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The approval request has been declined
Label for "pending" status
com.unblu.conversation.message.approvalStatusPending
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Waiting for the response...
Label for "timed out" status
com.unblu.conversation.message.approvalStatusTimedOut
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
The approval timed out
General system message for automatic server instance migration
com.unblu.conversation.message.automaticTerminateCollaborationServer
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
For technical reasons, this conversation must be migrated now
Category TERMINATING_INSTANCES
General system message for automatic Rendering Service termination
com.unblu.conversation.message.automaticTerminateRenderingService
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
For technical reasons, ${target} must be terminated now
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
target |
String |
Label for imminent migration acknowledgment button
com.unblu.conversation.message.boardingProcessImminentMigrationAcknowledgeButton
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
OK
This is the only option presented to a user for the imminent boarding process migration message
Supports markdown === Footer of active offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingActive
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
*offboarding* active
Supports markdown === Footer of ended offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingEnded
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
*offboarding* ended
Supports markdown === General header of offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingHeaderGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
**offboarding** ${participantName}
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Supports markdown === Personal header of offboarding bot thread
com.unblu.conversation.message.botThreadOffboardingHeaderPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
**offboarding** you
Supports markdown === Footer of an active onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingActive
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
*onboarding active*
Supports markdown === Footer of an ended onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingEnded
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
*onboarding ended*
Supports markdown === General header of onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingHeaderGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
**onboarding** ${participantName}
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Supports markdown === Personal header of onboarding bot thread
com.unblu.conversation.message.botThreadOnboardingHeaderPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
**onboarding** you
Supports markdown === Footer of active reboarding bot thread
com.unblu.conversation.message.botThreadReboardingActive
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
*reboarding active*
Supports markdown === Footer of ended reboarding bot thread
com.unblu.conversation.message.botThreadReboardingEnded
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
*reboarding ended*
Supports markdown === General header of reboarding bot thread
com.unblu.conversation.message.botThreadReboardingHeaderGeneral
-
Type: Markdown text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
**reboarding** ${participantName}
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Supports markdown === Personal header of reboarding bot thread
com.unblu.conversation.message.botThreadReboardingHeaderPersonal
-
Type: Markdown text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
**reboarding** you
General system message sent when a call is aborted
com.unblu.conversation.message.callAbortedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} aborted the call
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message sent to the person who declined an incoming call
com.unblu.conversation.message.callDeclinedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You declined the call
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message sent when a call is ended
com.unblu.conversation.message.callEndedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} ended the call
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message sent to the person who ended a call
com.unblu.conversation.message.callEndedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You ended the call
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message sent when a participant joined a call
com.unblu.conversation.message.callJoinedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} joined the call publishing ${publishingState}
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
Personal system message sent to the person joining a call
com.unblu.conversation.message.callJoinedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You joined the call publishing ${publishingState}
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
General system message sent when a participant left an active call
com.unblu.conversation.message.callLeftGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} left the call
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message sent to the person who left an active call
com.unblu.conversation.message.callLeftPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You left the call
Category CALL_PARTICIPANT
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message sent when a participant changed their publishing state
com.unblu.conversation.message.callPublishingChangedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} is now publishing ${publishingState}
Category CALL_PARTICIPANT_PUBLISHING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
Personal system message displayed to a person who changed their publishing state
com.unblu.conversation.message.callPublishingChangedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You are now publishing ${publishingState}
Category CALL_PARTICIPANT_PUBLISHING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
publishingState |
String |
Message sent to a conversation if nobody is available to answer a call and the caller requests a callback
com.unblu.conversation.message.callRequestCallbackMessage
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Please call me back
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
otherPersonNames |
String |
Personal system message sent to the person who took a snapshot of their own video stream
com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You took a snapshot of your own video stream
Category CALL_SNAPSHOT
Personal system message sent to the participant who took a snapshot of another participant’s video stream
com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You took a snapshot of ${snapshottedName}'s video stream
Category CALL_SNAPSHOT
Arguments
| Name | Type | Description |
|---|---|---|
snapshottedName |
String |
General system message sent when a call is started
com.unblu.conversation.message.callStartGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} started a ${callType}
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
callType |
String |
Personal system message for the person who started a call
com.unblu.conversation.message.callStartPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You started a ${callType}
Category CALL_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
callType |
String |
Personal system message displayed to the person who resumed co-browsing
com.unblu.conversation.message.cobrowsingContinuedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You resumed co-browsing
Category LAYER_ACTION_SHARING_PAUSE
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who paused co-browsing
com.unblu.conversation.message.cobrowsingPausedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You paused co-browsing
Category LAYER_ACTION_SHARING_PAUSE
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
General system message sent when awaited person type is set
com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
initiatingPersonName |
String |
|
newAwaitedPersonType |
String |
Personal system message for person who set awaited person type
com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You set the conversation to "waiting for ${newAwaitedPersonType}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
newAwaitedPersonType |
String |
General system message when conversation recording failed to initialize
com.unblu.conversation.message.conversationRecordingDeniedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation recording failed, activating ${layerName} denied
Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message when recording stops
com.unblu.conversation.message.conversationRecordingEndGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Recording stopped
Category RECORDING_LIFECYCLE
General system message when recording failed
com.unblu.conversation.message.conversationRecordingFailedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Recording failed
Category RECORDING_LIFECYCLE
General system message when recording starts
com.unblu.conversation.message.conversationRecordingStartGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Recording started
Category RECORDING_LIFECYCLE
General system message displayed when an agent accepts a conversation request for a specific named area from the queue
com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
|
namedArea |
String |
Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue
com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You accepted the conversation request for the named area ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
namedArea |
String |
General system message displayed when the conversation request for a named area is revoked
com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
String |
|
namedArea |
String |
Personal system message displayed to the agent who revoked a conversation request for a named area
com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You revoked the conversation request in the queue of the named area ${namedArea}
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
namedArea |
String |
General system message displayed when an agent accepts a conversation request from the queue
com.unblu.conversation.message.conversationRequestRedeemedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${redeemingPersonName} accepted the conversation request
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingPersonName |
String |
Personal system message displayed to the agent who accepts a conversation request from the queue
com.unblu.conversation.message.conversationRequestRedeemedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You accepted the conversation request
Category VISITOR_INVITATION
General system message displayed when a conversation’s scheduled time changes
com.unblu.conversation.message.conversationScheduledTimeChangedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
initiatingPersonName |
String |
|
oldScheduledTime |
String |
|
newScheduledTime |
String |
|
timeZoneId |
String |
Personal system message displayed to the person who changed a conversation’s scheduled time
com.unblu.conversation.message.conversationScheduledTimeChangedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
oldScheduledTime |
String |
|
newScheduledTime |
String |
|
timeZoneId |
String |
General system message displayed when the topic of a conversation is set
com.unblu.conversation.message.conversationTopicSetGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${initiatingPersonName} set topic to "${newTopic}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
initiatingPersonName |
String |
|
newTopic |
String |
Personal system message for the person who set the topic of a conversation
com.unblu.conversation.message.conversationTopicSetPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You set the topic to "${newTopic}"
Category CONVERSATION_PROPERTIES
Arguments
| Name | Type | Description |
|---|---|---|
newTopic |
String |
General system message for custom conversation action invocation
com.unblu.conversation.message.customConversationActionInvokedGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${calleePersonName} invoked the custom conversation action ${action}
General system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
calleePersonName |
String |
|
action |
String |
Personal system message for custom conversation action invocation
com.unblu.conversation.message.customConversationActionInvokedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You invoked the custom conversation action ${action}
Personal system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
action |
String |
General system message for custom message action invocation
com.unblu.conversation.message.customMessageActionInvokedGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${calleePersonName} invoked the custom message action ${action}
General system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
calleePersonName |
String |
|
action |
String |
Personal system message for custom message action invocation
com.unblu.conversation.message.customMessageActionInvokedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You invoked the custom message action ${action}
Personal system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
action |
String |
General system message for custom person action invocation
com.unblu.conversation.message.customPersonActionInvokedGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${calleePersonName} invoked the custom person action ${action} on ${targetPersonName}
General system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
calleePersonName |
String |
|
action |
String |
|
targetPersonName |
String |
Personal system message for custom person action invocation
com.unblu.conversation.message.customPersonActionInvokedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You invoked the custom person action ${action} on ${targetPersonName}
Personal system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.
Arguments
| Name | Type | Description |
|---|---|---|
action |
String |
|
targetPersonName |
String |
Message during file scanning
com.unblu.conversation.message.fileScanning
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Scanning file: ${fileName}
Category FILE_UPLOAD
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
fileName |
String |
Message when file upload rejected
com.unblu.conversation.message.fileUploadRejected
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
File rejected: ${reason}
Category FILE_UPLOAD
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
|
fileName |
String |
|
reason |
String |
General system message displayed when a conversation is forwarded to another agent
com.unblu.conversation.message.forwardedToAgentGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${forwardingAgentName} has forwarded the conversation to the agent ${targetAgentName}
Category FORWARDING
Arguments
| Name | Type | Description |
|---|---|---|
targetAgentName |
String |
|
forwardingAgentName |
String |
General system message displayed when a conversation is forwarded to a named area
com.unblu.conversation.message.forwardedToNamedAreaGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}
Category FORWARDING
Arguments
| Name | Type | Description |
|---|---|---|
targetNamedAreaName |
String |
|
forwardingAgentName |
String |
General system message displayed when a conversation is forwarded to a team
com.unblu.conversation.message.forwardedToTeamGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}
Category FORWARDING
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
String |
|
forwardingAgentName |
String |
Personal system message displayed when the conversation has been forwarded to another team
com.unblu.conversation.message.forwardedToTeamPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Your conversation has been forwarded to another team. Please wait until the next agent joins...
Category FORWARDING
General system message displayed when the forwarding of a conversation to an agent is redeemed
com.unblu.conversation.message.forwardingToAgentRedeemedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${redeemingAgentName} redeemed the forwarding
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
Personal system message displayed to the agent who redeemed the forwarding of a conversation to themselves
com.unblu.conversation.message.forwardingToAgentRedeemedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You redeemed the forwarding to yourself
Category FORWARDING_STATE
General system message displayed when the forwarding of a conversation to an agent is revoked
com.unblu.conversation.message.forwardingToAgentRevokedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
String |
|
targetAgentName |
String |
Personal system message displayed to the agent who revoked the forwarding of a conversation to an agent
com.unblu.conversation.message.forwardingToAgentRevokedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You revoked the forwarding to the agent ${targetAgentName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
targetAgentName |
String |
General system message displayed when the forwarding of a conversation to a team is redeemed
com.unblu.conversation.message.forwardingToTeamRedeemedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
|
targetTeamName |
String |
Personal system message displayed to the agent who redeemed the forwarding of a conversation to a team
com.unblu.conversation.message.forwardingToTeamRedeemedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You redeemed the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
String |
General system message displayed when forwarding a conversation to a team is revoked
com.unblu.conversation.message.forwardingToTeamRevokedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${revokingAgentName} revoked the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
revokingAgentName |
String |
|
targetTeamName |
String |
Personal system message for the agent who revoked the forwarding of a conversation to a team
com.unblu.conversation.message.forwardingToTeamRevokedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You revoked the forwarding to the team ${targetTeamName}
Category FORWARDING_STATE
Arguments
| Name | Type | Description |
|---|---|---|
targetTeamName |
String |
Message sent to a visitor if an agent redeems a conversation request but won’t deal with it until later
com.unblu.conversation.message.invitationRedeemedButWillHandleLater
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT,TEAM,USER -
Visibility:
PUBLIC -
Default:
I'm not available right now. I'll get back to you as soon as possible.
General system message when an agent is made a conversation’s new assigned agent, making it their responsibility
com.unblu.conversation.message.isNowAssignedAgentGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} is now the assigned agent of the conversation
Category PARTICIPANT_ROLE_CHANGE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
General system message displayed when a person activated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkActivatedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${person} activated mark mode
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who activated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkActivatedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You activated mark mode
Category LAYER_ACTION_CONTROL.
General system message displayed when a person deactivated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkDeactivatedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${person} deactivated mark mode
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who deactivated the layer action "mark mode"
com.unblu.conversation.message.layerActionMarkDeactivatedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You deactivated mark mode
Category LAYER_ACTION_CONTROL
General system message displayed when a person activated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlActivatedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${person} activated remote control
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who activated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlActivatedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You activated remote control
Category LAYER_ACTION_CONTROL
General system message displayed when a person deactivated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlDeactivatedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${person} deactivated remote control
Category LAYER_ACTION_CONTROL
Arguments
| Name | Type | Description |
|---|---|---|
person |
String |
Personal system message displayed to the person who deactivated the layer action "remote control"
com.unblu.conversation.message.layerActionRemoteControlDeactivatedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You deactivated remote control
Category LAYER_ACTION_CONTROL
System message displayed if the system activated a collaboration layer
com.unblu.conversation.message.layerActivatedBySystem
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was activated
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a person activated a collaboration layer
com.unblu.conversation.message.layerActivatedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${activatingPersonName} activated ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
activatingPersonName |
String |
Personal system message displayed to the person who activated a layer
com.unblu.conversation.message.layerActivatedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You launched ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a participant declined the request to activate a layer
com.unblu.conversation.message.layerActivationDeclinedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${decliningPersonName} declined to activate ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
decliningPersonName |
String |
Personal system message displayed to the person who declined the request to activate a layer
com.unblu.conversation.message.layerActivationDeclinedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You declined to activate ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a collaboration layer is stopped due to inactivity
com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was stopped because of inactivity
Category LAYER_INACTIVITY
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
Personal system message displayed to the layer owner when their collaboration layer is stopped due to inactivity
com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was stopped because of inactivity
Category LAYER_INACTIVITY
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
System message displayed when the system deactivated a layer
com.unblu.conversation.message.layerDeactivatedBySystem
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was stopped
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a person deactivated a layer
com.unblu.conversation.message.layerDeactivatedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${layerName} was stopped by ${deactivatingPersonName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
deactivatingPersonName |
String |
Personal system message displayed to the person who deactivated a layer
com.unblu.conversation.message.layerDeactivatedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You stopped ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
Personal system message displayed to the secondary agent who was removed from a conversation because the assigned agent left
com.unblu.conversation.message.lifecycleConversationUnassignedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You have been removed from the conversation because the assigned agent left the conversation
-
Category PARTICIPANT_LEFT_REASON
Personal system message for the participant who forwarded the conversation and was removed because the forwarding was accepted
com.unblu.conversation.message.lifecycleParticipantForwardedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
The forwarding invitation has been accepted. You have been automatically removed from this conversation.
Category PARTICIPANT_LEFT_REASON
General system message displayed when participant joins conversation
com.unblu.conversation.message.lifecycleParticipantJoinedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${participantName} joined the conversation
Category PARTICIPANT_JOINED
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message displayed to the participanty who joined a conversation
com.unblu.conversation.message.lifecycleParticipantJoinedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You joined the conversation
Category PARTICIPANT_JOINED
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message displayed to the participant who was removed from the conversation
com.unblu.conversation.message.lifecycleParticipantKickedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You have been removed from the conversation and will not be able to access it anymore
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who left the conversation for some other reason
com.unblu.conversation.message.lifecycleParticipantLeftOtherPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You left the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who has left a conversation
com.unblu.conversation.message.lifecycleParticipantLeftPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You left the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who did not complete the onboarding process
com.unblu.conversation.message.lifecycleParticipantOnboardingDeclinedPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You didn't complete the onboarding process and may therefore not join the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to the participant who ran into a timeout during the onboarding process
com.unblu.conversation.message.lifecycleParticipantOnboardingTimeoutPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Your onboarding timed out, so you may not join the conversation
Category PARTICIPANT_LEFT_REASON
Personal system message displayed to a participant removed from a conversation after a timeout due to inactivity
com.unblu.conversation.message.lifecycleParticipantRemovedAfterTimeoutPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You were removed from the conversation after a loss of connection
Category PARTICIPANT_LEFT_REASON
System message displayed when conversation state changed
com.unblu.conversation.message.lifecycleStateChange
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Conversation state switched from ${previousState} to ${newState}
Category CONVERSATION_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
previousState |
String |
|
newState |
String |
General system message for manual Collaboration Server migration
com.unblu.conversation.message.manualTerminateCollaborationServerGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${personName} migrated the conversation. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
personName |
String |
Personal system message for manual Collaboration Server migration
com.unblu.conversation.message.manualTerminateCollaborationServerPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You migrated the conversation. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
General system message for manual Rendering Service termination
com.unblu.conversation.message.manualTerminateRenderingServiceGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${personName} terminated ${target}. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
target |
String |
|
personName |
String |
Personal system message for manual Rendering Service termination
com.unblu.conversation.message.manualTerminateRenderingServicePersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You terminated ${target}. This was necessary for technical reasons.
Category TERMINATING_INSTANCES
Arguments
| Name | Type | Description |
|---|---|---|
target |
String |
General system message displayed when a person changed their visibility in a conversation to "hidden"
com.unblu.conversation.message.participantChangedToHiddenGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${participantName} is now hidden
Category PARTICIPANT_VISIBILITY_CHANGE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message for a person who changed their visibility to "hidden"
com.unblu.conversation.message.participantChangedToHiddenPersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
You're now a hidden participant. Visitors can't see your avatar, and you don't receive incoming call notifications. You can still write messages, start calls, and join active calls manually.
Category PARTICIPANT_VISIBILITY_CHANGE
General system message displayed when a participant changed their visibility in a conversation to "visible"
com.unblu.conversation.message.participantChangedToVisibleGeneral
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
${participantName} is now visible
Category PARTICIPANT_VISIBILITY_CHANGE
Arguments
| Name | Type | Description |
|---|---|---|
participantName |
String |
Personal system message displayed to the participant who changed their visibility to "visible"
com.unblu.conversation.message.participantChangedToVisiblePersonal
-
Type: Simple text
-
Allowed scopes:
CONVERSATION,CONVERSATION_TEMPLATE -
Visibility:
PUBLIC -
Default:
Your participation is now fully visible to everyone. You will also receive incoming call notifications.
Category PARTICIPANT_VISIBILITY_CHANGE
Fallback message for "recording available" message when the message can’t be restored in the conversation
com.unblu.conversation.message.recordingAvailableFallback
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Recording available: ${fileName} (${fileSize} • ${duration})
Category FILE_UPLOAD
Arguments
| Name | Type | Description |
|---|---|---|
fileName |
String |
|
fileSize |
String |
|
duration |
String |
System message displayed when the system switched to another layer
com.unblu.conversation.message.switchedToLayerBySystem
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
Switched to ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a person switched to another layer
com.unblu.conversation.message.switchedToLayerGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${switchingPersonName} switched to ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
|
switchingPersonName |
String |
Personal system message displayed to the person who switched to another collaboration layer
com.unblu.conversation.message.switchedToLayerPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You switched to ${layerName}
Category LAYER_LIFECYCLE
Arguments
| Name | Type | Description |
|---|---|---|
layerName |
String |
General system message displayed when a team’s invitation is redeemed
com.unblu.conversation.message.teamInvitationRedeemedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${redeemingAgentName} redeemed the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
redeemingAgentName |
String |
|
teamName |
String |
Personal system message displayed to the agent who redeemed a team’s invitation
com.unblu.conversation.message.teamInvitationRedeemedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You redeemed the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
teamName |
String |
General system message displayed when a team’s invitation is revoked
com.unblu.conversation.message.teamInvitationRevokedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} revoked the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
teamName |
String |
Personal system message displayed to the agent who revoked a team’s invitation
com.unblu.conversation.message.teamInvitationRevokedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You revoked the invitation of the team ${teamName}
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
teamName |
String |
General system message displayed when a team is invited to join a conversation
com.unblu.conversation.message.teamInvitedGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} invited the team ${teamName} to join the conversation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
teamName |
String |
Personal system message displayed to the agent who invited another team to join a conversation
com.unblu.conversation.message.teamInvitedPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You invited the team ${teamName} to join the conversation
Category AGENT_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
teamName |
String |
General system message displayed when a visitor is invited to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} invited a visitor to join the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
Personal system message displayed to the agent who invited a visitor to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You invited a visitor to the conversation via a link
Category VISITOR_INVITATION
General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
||
nickname |
String |
Personal system message displayed to the agent who invited a visitor with a nickname and an email address to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknamePersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You invited the visitor ${nickname} with email address ${email} to the conversation via a link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
String |
||
nickname |
String |
General system message displayed when a visitor with an email address is invited to join a conversation via a link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailGeneral
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via link
Category VISITOR_INVITATION
Arguments
| Name | Type | Description |
|---|---|---|
invitingAgentName |
String |
|
String |
Personal system message displayed to the agent who invited a visitor with an email address to join a conversation via link
com.unblu.conversation.message.visitorInvitedViaLinkWithMailPersonal
-
Type: Simple text
-
Allowed scopes:
GLOBAL,ACCOUNT -
Visibility:
PUBLIC -
Default:
You invited the visitor with the email address ${email} to join the conversation via a link
Category VISITOR_INVITATION.
Arguments
| Name | Type | Description |
|---|---|---|
String |