Text Properties

Preview

Configuration properties labelled "Preview":

Are new features for you to try out
May change or be removed without further notice in a future version
Shouldn’t be used in production

More about Preview

Deprecated

Configuration properties labelled "Deprecated":

Will be removed in the next major version of Unblu
Typically don’t affect the product anymore

More about Deprecated

Conversation templates list component

Group name for whiteboard templates

com.unblu.conversationtemplate.groupMediaWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Group name for conversation templates that start a whiteboard

DialogBotEditorComponent

automaticTypingStateSwitchLabel

com.unblu.dialogbot.automaticTypingStateSwitchLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delegate typing state

The switch is used to specify whether the dialog bot should automatically trigger a typing state whenever there is a new message from the counterpart person

Outbound channel select

Label of "No external messenger" option

com.unblu.configuration.outboundchannel.defaultOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No external messenger (Unblu Spark)

Agent conversation shortcut configuration

Label for "toggle shared files panel" shortcut

com.unblu.agent.conversation.ui.toggleFilesPanelTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Toggle the shared files panel

Agent conversation UI

Label for "End conversation" button

com.unblu.agent.conversation.ui.btnEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

End conversation

Label for "share" button

com.unblu.agent.conversation.ui.btnShare

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share

Label for "conversation forwarded" toast

com.unblu.agent.conversation.ui.conversationForwardedFeedbackLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded to ${name}

Arguments

Name	Type	Description
name	String

Name

Type

Description

name

String

Label for "invitation sent" toast

com.unblu.agent.conversation.ui.invitationSentFeedbackLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invitation sent to ${name}

Arguments

Name	Type	Description
name	String

Name

Type

Description

name

String

Label for "forward to agent" button

com.unblu.agent.conversation.ui.labelForwardAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forward to agent

Label for "forward to team" button

com.unblu.agent.conversation.ui.labelForwardTeam

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Forward to team

Label for "invite an agent" button

com.unblu.agent.conversation.ui.labelInviteAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite agent

Used in the "internal" section of the "invite" menu

Label for "invite a team" button

com.unblu.agent.conversation.ui.labelInviteTeam

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite team

Label for the "invite a team" entry in the "internal" section of the "invite" menu

Label when PIN has expired

com.unblu.agent.conversation.ui.pinExpired

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The PIN expired

Label for "generate new PIN" button

com.unblu.agent.conversation.ui.pinGenNewBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Generate new PIN

Label for PIN code

com.unblu.agent.conversation.ui.pinLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share this PIN with your customer

Label displaying PIN expiry

com.unblu.agent.conversation.ui.pinRemainingTime

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

PIN expires in ${time}

Arguments

Name	Type	Description
time	String

Name

Type

Description

time

String

Title for PIN dialog

com.unblu.agent.conversation.ui.pinTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join a customer conversation

Arguments

Name	Type	Description
templateName	String
templateDescription	String

Name

Type

Description

templateName

String

templateDescription

String

Label displayed below loader

com.unblu.agent.conversation.ui.slowConnectionLoadingConversationLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Connecting to conversation...

Displayed when opening a conversation takes longer then usual

Tooltip for the "configure conversation" button

com.unblu.agent.conversation.ui.tooltipConfigureConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Configure conversation

Label for "renew PIN" button

com.unblu.agent.conversation.ui.visitorInviteBtnRenew

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Renew

Label for "revoke invitation" button

com.unblu.agent.conversation.ui.visitorInviteBtnRevoke

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Revoke

Label for email address input field

com.unblu.agent.conversation.ui.visitorInviteLabelEmail

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Email address

Label displaying invitation expiry time

com.unblu.agent.conversation.ui.visitorInviteRemainingTime

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Expires in ${time}

Arguments

Name	Type	Description
time	String

Name

Type

Description

time

String

ConversationAdmissionUiConfig

Subtitle of "admission" dialog

com.unblu.agent.conversation.admission.ui.admissionDialogNonStartedConversationSubtitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Admitted visitors will be in the waiting room until you start the conversation

Displayed if the conversation hasn’t started yet

Text of "admitted in waiting room" toast

com.unblu.agent.conversation.admission.ui.admittedInWaitingRoomLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${admittedPersonName} entered the waiting room

Arguments

Name	Type	Description
admittedPersonName	String

Name

Type

Description

admittedPersonName

String

Label for "postpone admission requests" button

com.unblu.agent.conversation.admission.ui.postponeAdmissionsBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Later

Base "edit conversation" component configuration

Label of "conversation visibility" field

com.unblu.conversation.editflyin.visibilityLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation visibility

Conversation details texts

"No topic" label

com.unblu.conversation.details.noTopic

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

(No topic)

Used as fallback if the conversation doesn’t have a topic

Conversation source URL

com.unblu.conversation.details.sourceUrl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Source URL

Label for the link to the system that was the source of the conversation

Label for conversation visibility

com.unblu.conversation.details.visibility

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation visibility

Conversation participants context panel configuration

Label of participant "actions" button

com.unblu.conversation.contextpanel.participants.actionsBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Actions

Title of section listing participants waiting for admission

com.unblu.conversation.contextpanel.participants.admissionSectionTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for admission

Title of section listing participants in call

com.unblu.conversation.contextpanel.participants.inCallSectionTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

In the call

Title of section listing participants who joined conversation

com.unblu.conversation.contextpanel.participants.inConversationSectionTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Joined the conversation

Title of "info" tab in participant details

com.unblu.conversation.contextpanel.participants.infoTabTile

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Info

Label of "invite participants" button

com.unblu.conversation.contextpanel.participants.inviteBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Invite participants

Label for "other conversations" tab when list is empty

com.unblu.conversation.contextpanel.participants.otherConversationsTabEmptyLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No conversations yet

Label for "other conversations" if older conversations would be available but haven’t been loaded due to size restriction

com.unblu.conversation.contextpanel.participants.otherConversationsTabMoreAvailable

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

More conversations can be found in the conversation history

Title of "other conversations" tab in participant details

com.unblu.conversation.contextpanel.participants.otherConversationsTabTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Other conversations

Title of section listing participants in waiting room

com.unblu.conversation.contextpanel.participants.waitingRoomSectionTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

In the waiting room

Base "edit external messenger contact" component configuration

Input hint of "contact description" field

com.unblu.contact.edit.contactDescriptionHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

E.g. Business, Private, ...

Label of "contact description" field

com.unblu.contact.edit.contactDescriptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Messenger connection description

Label of "SMS phone number" field

com.unblu.contact.edit.smsPhoneNumberLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Phone number

Label of "WhatsApp phone number" field

com.unblu.contact.edit.whatsAppPhoneNumberLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

WhatsApp phone number

ExternalMessengerContactItemView

Label of "new conversation for external messenger contact" button

com.unblu.core.client.agent.contacts.ExternalMessengerContactItemView.newConversationForContactBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New

Label of "open conversation for external messenger contact" button

com.unblu.core.client.agent.contacts.ExternalMessengerContactItemView.openConversationForContactBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open conversation

Label of "migrate external messenger contact" action

com.unblu.externalmessenger.contact.migrateContactAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Link to another person

Label of "remove external messenger contact" action

com.unblu.externalmessenger.contact.removeContactAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Remove

ExternalMessengerPersonContactsComponent

Label for "add external messenger contact" button

com.unblu.externalmessemger.contact.addContactButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Add connection

Toast message after creating new external messenger contact

com.unblu.externalmessemger.contact.addContactSuccessLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Successfully connected ${contactName}

Arguments

Name	Type	Description
contactName	String

Name

Type

Description

contactName

String

Header for external messenger contacts component

com.unblu.externalmessemger.contact.contactsHeader

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connected messengers

Label for empty external messenger contacts list

com.unblu.externalmessemger.contact.emptyContactList

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No messengers connected yet

Confirmation text when removing connection

com.unblu.externalmessemger.contact.removeContactConfirmationInfo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Removing the connection removes ${personName} from all conversations linked with this connection

Arguments

Name	Type	Description
personName	String

Name

Type

Description

personName

String

Confirmation title when removing connection

com.unblu.externalmessemger.contact.removeContactConfirmationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Do you really want to remove this connection?

SearchVisitorListComponent

Visitor search label if no search text has been entered

com.unblu.agent.searchvisitorlist.searchCounterpartPersonNoSearch

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Find customers

Visitor search label if no person was found

com.unblu.agent.searchvisitorlist.searchCounterpartPersonNoneFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No customer found

Visitor search label while searching

com.unblu.agent.searchvisitorlist.searchCounterpartPersonSearching

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Searching

ConversationFatalErrorHandler

"Admission required" error text

com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationAdmissionRequired

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

You must request admission to join the conversation.

Error displayed if a user tries to join a public conversation they aren’t a participant of, but must request admission. The message isn’t displayed if the user’s redirected to the "request admission" page.

"Redeem invitation" error text

com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationInvitationRedeemingRequired

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

You must redeem an invitation to join the conversation.

Error displayed if a user tries to join a public conversation they aren’t a participant of, but has an open invitation which they could redeem to join. the message isn’t displayed if the user’s redirected to the invitations.

"Conversation not active" error text

com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationNotActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation isn't active yet. Check with your agent and try again later.

Conversation UI

"AGENT" option of "change awaited person type" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent

"NONE" option of "change awaited person type" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Nobody, the issue is resolved

Description of "change awaited person type on leave conversation" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Choose who must respond for the conversation to proceed:

Title of "change awaited person type on leave conversation" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Before you leave the conversation

"VISITOR" option of "change awaited person type" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor

Close conversation dialog "cancel" button label

com.unblu.conversation.ui.closeDialogCancelButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Cancel

Close conversation dialog "close conversation" button label

com.unblu.conversation.ui.closeDialogCloseButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Close

Close conversation dialog "collapse" button label

com.unblu.conversation.ui.closeDialogCollapseButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Collapse UI

Dialog message when navigating out of conversation will end active call

com.unblu.conversation.ui.closeWillEndCallMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Closing the conversation will end the call

Dialog message when navigating out of conversation will end co-browsing

com.unblu.conversation.ui.closeWillEndCollaborationMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Closing the conversation will end the collaboration

"End conversation" dialog text

com.unblu.conversation.ui.dialogQuestionEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to end the conversation?

"Leave conversation" dialog text

com.unblu.conversation.ui.dialogQuestionLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to leave the conversation?

"Stop collaboration" dialog text

com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to stop collaborating?

"End conversation" dialog title

com.unblu.conversation.ui.dialogTitleEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

End conversation

"Leave conversation" dialog title

com.unblu.conversation.ui.dialogTitleLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave conversation

"Stop collaboration layer" dialog title

com.unblu.conversation.ui.dialogTitleStopCollaborationLayer

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Stop collaboration

Error text when not authorized to connect

com.unblu.conversation.ui.errorConnectNotAuthorized

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You aren't allowed to open this conversation.
You can ask the assigned agent for an invitation to join.

Displayed when someone attempts to join a conversation they aren’t authorized to join

"Unknown conversation" connection error text

com.unblu.conversation.ui.errorConnectUnknownConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The requested conversation does not exist

Tooltip for group conversation avatar

com.unblu.conversation.ui.groupConversationAvatarTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${num} other conversation participants

The tooltip can be used to indicate the number of other participants

Arguments

Name	Type	Description
num	Integer

Name

Type

Description

num

Integer

Aria label for visitor Individual UI

com.unblu.conversation.ui.individualUiAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface. Press the "escape" key to close this user interface.

Conversation action bar configuration

Label for "Change topic" action

com.unblu.conversation.actionbar.ui.actionBarChangeTopic

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Edit topic

Label for the change topic action

"Change topic" dialog title

com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Edit topic

Title for the "Change topic" dialog

"Change topic" input label

com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter up to 200 characters:

Label for the change topic input

Label for "share" start collaboration action

com.unblu.conversation.actionbar.ui.actionBarShare

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share

Label for "more information" button

com.unblu.conversation.actionbar.ui.personDetailsButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

More information

"Source URL" label

com.unblu.conversation.actionbar.ui.personSourceUrlLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Source

Link to the source of the conversation participant

Conversation admission configuration

Participant info text in admission screen

com.unblu.conversation.admission.participantInfo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${firstParticipants} and ${lastParticipant}

Used if there are two to four participants

Arguments

Name	Type	Description
firstParticipants	String
lastParticipant	String

Name

Type

Description

firstParticipants

String

lastParticipant

String

Overflow participant info text in admission screen

com.unblu.conversation.admission.participantInfoOverflow

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participants} and ${overflowCount} others

used if there are more than four participants

Arguments

Name	Type	Description
participants	String
overflowCount	Integer

Name

Type

Description

participants

String

overflowCount

Integer

Participant tooltip in admission screen

com.unblu.conversation.admission.participantTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} (${role})

Arguments

Name	Type	Description
participantName	String
role	String

Name

Type

Description

participantName

String

role

String

Call shortcut configuration

"Toggle camera" shortcut title

com.unblu.conversation.call.shortcuts.toggleCamTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Toggle the camera in a call

Label for the "toggle camera" shortcut

"Toggle microphone" shortcut title

com.unblu.conversation.call.shortcuts.toggleMicTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Toggle the microphone in a call

Label for the "toggle microphone" shortcut

Call UI configuration

Label for "answer call" button

com.unblu.conversation.call.btnAnswerCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Answer call

Label for active "background replacement" button

com.unblu.conversation.call.btnBackgroundReplacementActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unset background

Label for inactive "background replacement" button

com.unblu.conversation.call.btnBackgroundReplacementInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Set background

Label for "call overflow menu" button

com.unblu.conversation.call.btnCallOverflowMenu

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

More options

Label for "share" button in the call UI

com.unblu.conversation.call.btnCallShareMenu

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share

Label for active "camera" button

com.unblu.conversation.call.btnCamActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn camera off

Label for inactive "camera" button

com.unblu.conversation.call.btnCamInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn camera on

Label for "Change layout" button

com.unblu.conversation.call.btnChangeLayoutMode

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Change layout

Label for "cycle camera" button

com.unblu.conversation.call.btnCycleCamera

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Cycle camera

Label for "decline call" button

com.unblu.conversation.call.btnDeclineCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline call

Label for "dismiss" button

com.unblu.conversation.call.btnDismiss

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dismiss

Label for "display call here" button

com.unblu.conversation.call.btnDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Display call here

Label for "leave call" button

com.unblu.conversation.call.btnHangUp

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call

Label for "leave call and close conversation" button

com.unblu.conversation.call.btnHangUpAndCloseConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call and close conversation

Label for "leave call and end conversation" button

com.unblu.conversation.call.btnHangUpAndEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call and end conversation

Label for "leave call and conversation" button

com.unblu.conversation.call.btnHangUpAndLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Leave call and conversation

Label for "hide call UI" button

com.unblu.conversation.call.btnHide

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show chat

Label for "media settings" button

com.unblu.conversation.call.btnMediaSettings

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Media settings

Label for active "microphone" button

com.unblu.conversation.call.btnMicActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Mute microphone

Label for inactive "microphone" button

com.unblu.conversation.call.btnMicInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unmute microphone

Label for "pin video" button

com.unblu.conversation.call.btnPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pin

Label for "request callback" button

com.unblu.conversation.call.btnRequestCallback

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Request callback

Label for "video snapshot" button

com.unblu.conversation.call.btnSnapshot

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Take a video snapshot

Label for active "speaker" button

com.unblu.conversation.call.btnSpeakerActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn speaker off

Label for inactive "speaker" button

com.unblu.conversation.call.btnSpeakerInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Turn speaker on

Label for "unpin video" button

com.unblu.conversation.call.btnUnpin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unpin

Error text if audio input device (microphone) access denied

com.unblu.conversation.call.errorAudioInputAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone access denied. Check your browser's microphone permissions.

Displayed if access is denied at the browser level

Error text if accessing audio input device failed

com.unblu.conversation.call.errorAudioInputAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone access failed. Choose a different microphone and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if audio input device inaccessible

com.unblu.conversation.call.errorAudioInputGone

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your microphone can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to audio input device denied

com.unblu.conversation.call.errorAudioInputInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone access denied. You're using an insecure connection. Microphone access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no audio input device found

com.unblu.conversation.call.errorAudioInputNotFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No microphone found. Connect a microphone and retry.

Error text displayed if no audio input device (microphone) is found

Information text when call disconnected

com.unblu.conversation.call.errorCallDisconnectedText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reconnecting

Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.

Information title when call disconnected

com.unblu.conversation.call.errorCallDisconnectedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Lost call connection

Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Toast displayed if the call connection is lost

com.unblu.conversation.call.errorCallDisconnectedToast

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Lost call connection, reconnecting

Tost displayed if at least one collaboration layer is active. Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Information text when reconnecting call

com.unblu.conversation.call.errorCallReconnecting

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reconnecting call

Displayed if the call service provider indicates that it’s lost its connection and is reconnecting

Error text if browser doesn’t support WebRTC

com.unblu.conversation.call.errorIncompatibleBrowser

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Browser not supported.
Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.

Errror text if call module not registered

com.unblu.conversation.call.errorIncompatibleSdk

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Video and audio calls not supported. Please upgrade to the latest version of the app.

Error text displayed if an app that uses the SDK hasn’t registered the call module

Error text if video input device (camera) access denied

com.unblu.conversation.call.errorVideoInputAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera access denied. Check your browser's camera permissions.

Displayed if access is denied at the browser level

Error text if accessing video input device failed

com.unblu.conversation.call.errorVideoInputAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera access failed. Choose a different camera and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if video input device inaccessible

com.unblu.conversation.call.errorVideoInputGone

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your camera can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to video input device denied

com.unblu.conversation.call.errorVideoInputInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera access denied. You're using an insecure connection. Camera access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no video input device found

com.unblu.conversation.call.errorVideoInputNotFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No camera found. Connect a camera and retry.

labelConnectingDelayed

com.unblu.conversation.call.labelConnectingDelayed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connecting...

Label displayed under the loading animation if connecting to a call takes longer than the value configured in "connectingLabelDelay"

call connecting toast text

com.unblu.conversation.call.labelConnectingToast

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connecting

Label displayed while connecting to a call when collaboration is active

Label if call displayed on a different device

com.unblu.conversation.call.labelDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The active call is displayed on another device or in another browser window.

Text of "display call here" link

com.unblu.conversation.call.labelDisplayHereCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Tap to display call here

Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab

"Group call" label

com.unblu.conversation.call.labelGroupCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Group call

Displayed if more than two people are participating in an audio call

Text of "active call" bar

com.unblu.conversation.call.labelInActiveCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Return to call

The "active call" bar is displayed if a call is active

Label for incoming video calls

com.unblu.conversation.call.labelIncomingVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming video call

Label for incoming voice calls

com.unblu.conversation.call.labelIncomingVoiceCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming voice call

Label for "join active video call"

com.unblu.conversation.call.labelJoinActiveVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join active video call

Label for "join active voice call"

com.unblu.conversation.call.labelJoinActiveVoiceCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join active voice call

Text of "active call" bar if not participating

com.unblu.conversation.call.labelNotInActiveCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join active call

Displayed in the "active call" bar if a call is active but the person isn’t in the call

Label if only one person in call

com.unblu.conversation.call.labelOnlyOneInCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

There's nobody else in the call at the moment

Label for outgoing calls

com.unblu.conversation.call.labelOutboundCallRecipients

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Calling ${names}...

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

First label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Second label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed2

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Third label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed3

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Fourth label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed4

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Last label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed5

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for ${names}...

The label is displayed until someone answers the call or the caller hangs up

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Label if nobody available for call

com.unblu.conversation.call.labelUnavailableForCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Not available for a call

labelWaitingForOthers

com.unblu.conversation.call.labelWaitingForOthers

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connecting counterparty...

Label displayed in audio calls instead of the call’s duration while waiting for others to connect

Label if for the persons own published media

com.unblu.conversation.call.labelYourPublishedMedia

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You

This is displayed instead of the name

Text for the automatic layout mode

com.unblu.conversation.call.layoutModeAuto

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Auto

Text for the horizontal layout mode

com.unblu.conversation.call.layoutModeHorizontal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sidebar

Text for the vertical layout mode

com.unblu.conversation.call.layoutModeVertical

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Top bar

Text of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser’s request to access your microphone

Displayed while the browser is requesting access the audio input to make the user aware they have to grant access

Title of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow access to microphone

Displayed while the browser is requesting access to the audio input to make the user aware they have to grant access

Text of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser’s request to access your camera and microphone

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Title of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow access to microphone and camera

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Text of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser’s request to access your camera

Displayed while the browser is requesting access the video input to make the user aware they have to grant access

Title of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow access to camera

Displayed while the browser is requesting access to the video input to make the user aware they have to grant access

Hint displayed while requesting audio input device access

com.unblu.conversation.call.mediaSelectAudioInputRequestPendingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser's request to access the microphone

Displayed under the microphone & speakers select option while the browser’s device access request is pending

Hint if audio output device access denied

com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

To allow speaker access, grant access to the microphone

Displayed under the speakers select option if the explicit request for audio output permissions failed

Hint if media access denied

com.unblu.conversation.call.mediaSelectHintAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Access denied

Displayed on a media select option if access to the media type is denied

Default hint on media selects

com.unblu.conversation.call.mediaSelectHintDefault

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

System default

Hint if no media device found

com.unblu.conversation.call.mediaSelectHintNoDeviceFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No device found

Displayed on a media select if no device could be found for this media type

Label for audio input (microphone) select

com.unblu.conversation.call.mediaSelectLabelAudioInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Microphone

Label for audio output (speakers) select

com.unblu.conversation.call.mediaSelectLabelAudioOutput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Speakers

Label for video input (camera) select

com.unblu.conversation.call.mediaSelectLabelVideoInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Camera

Label for "request access" button in media settings dialog

com.unblu.conversation.call.mediaSelectRequestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Request access

Title of media settings dialog

com.unblu.conversation.call.mediaSelectTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Media settings

Title for the media settings dialog

Hint displayed while requesting video input device access

com.unblu.conversation.call.mediaSelectVideoInputRequestPendingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept your browser's request to access the camera

Displayed under the camera select option while the browser’s device access request is pending

Label of "unmute audio playback" overlay button

com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unmute

Text of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Click "${unmuteButtonLabel}" to enable audio playback

Arguments

Name	Type	Description
unmuteButtonLabel	String

Name

Type

Description

unmuteButtonLabel

String

Title of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Audio is muted

Desk context panel configuration

Label of "back to info" button

com.unblu.conversation.contextpanel.editBack

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Back to info

The button is displayed on the "edit conversation" context panel

Title of "edit conversation" context panel

com.unblu.conversation.contextpanel.editTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Edit conversation

Title of "files" context panel

com.unblu.conversation.contextpanel.filesTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Files

Title of "conversation info" context panel

com.unblu.conversation.contextpanel.infoTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation info

Title of "messaging" context panel

com.unblu.conversation.contextpanel.messagingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat

Label of "back to participants" button

com.unblu.conversation.contextpanel.participantsBack

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Back to participants

The label is displayed on the "participant details" context panel

Title of "participants" context panel

com.unblu.conversation.contextpanel.participantsTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Participants

Collaboration space UI

Label for "mark" layer action

com.unblu.conversation.collabspace.layerActionMark

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Mark mode

Label for "pause sharing" layer action

com.unblu.conversation.collabspace.layerActionPauseSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pause and resume sharing

Label for "remote control" layer action

com.unblu.conversation.collabspace.layerActionRemoteControl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Remote control

Label for "scroll lock" layer action

com.unblu.conversation.collabspace.layerActionScrollLock

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scroll lock

Body of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} hasn't been used for a long time. It will be stopped in ${remainingTime}.

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name	Type	Description
layerName	String
remainingTime	String

Name

Type

Description

layerName

String

remainingTime

String

Label of "Continue" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogContinueButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

I'm back

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Label of "Stop" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogStopButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Stop

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Title of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No activity

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Body of "layer inactivity" notification

com.unblu.conversation.collabspace.layerInactivityNotificationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${layerName} hasn't been used for a long time. It will be stopped automatically soon.

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name	Type	Description
layerName	String

Name

Type

Description

layerName

String

Title of "Layer inactive" timeout notification

com.unblu.conversation.collabspace.layerInactivityNotificationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No activity

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

Desk collaboration space UI configuration

Label for toggle button when minimized

com.unblu.conversation.collabspace.desk.labelMaximize

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Maximize content

Label for toggle button when maximized

com.unblu.conversation.collabspace.desk.labelMinimize

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Minimize content

File management UI

Aria label for "co-browse file" button

com.unblu.conversation.file.actionAriaCobrowse

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-browse file ${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "delete file" button

com.unblu.conversation.file.actionAriaDelete

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delete file ${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "download file" button

com.unblu.conversation.file.actionAriaDownload

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Download ${fileName}

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Hint for "file co-browsing" action

com.unblu.conversation.file.actionHintCobrowse

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-browse

Hint for "delete file" action

com.unblu.conversation.file.actionHintDelete

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delete

Hint for "download" action

com.unblu.conversation.file.actionHintDownload

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Download

Error message if uploaded content is rejected

com.unblu.conversation.file.errorUploadContentReject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The file wasn't accepted by the server

Displayed if the Unblu server returns a content reject code during file upload

Text of "file upload timeout" error

com.unblu.conversation.file.errorUploadTimeout

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload timed out...

"File too large" error message

com.unblu.conversation.file.errorUploadTooLarge

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Max. file size is ${maxSize}

Arguments

Name	Type	Description
maxSize	String
actualSize	String

Name

Type

Description

maxSize

String

actualSize

String

Message if an unknown error occurs during file upload

com.unblu.conversation.file.errorUploadUnknown

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Error uploading file

Feedback text for "download" action

com.unblu.conversation.file.fileDownloadedFeedback

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Downloading ${fileName}

Displayed when the file download starts

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Label of "upload" button in file list

com.unblu.conversation.file.fileListUploadButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload file

Text for "internal mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogInternalOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

An internal file (visible to agents only)

Text for "public mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogPublicOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

A public file (visible to all participants)

Title of "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload

Text for "internal mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModeInternalOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Internal (visible to agents only)

Text for "public mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModePublicOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Public (visible to all participants)

Label for internal files

com.unblu.conversation.file.internalLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Internal

Label for canceled file uploads

com.unblu.conversation.file.labelCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File upload canceled

Label for deleted files

com.unblu.conversation.file.labelDeleted

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File was deleted

Label for failed file uploads

com.unblu.conversation.file.labelFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File upload failed

Label for deleted files

com.unblu.conversation.file.labelRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

File was rejected

Label for file scanning process

com.unblu.conversation.file.labelScanning

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scanning...

Label for file upload process

com.unblu.conversation.file.labelUploading

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Uploading...

Label for audio MIME types

com.unblu.conversation.file.mimeTypeAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Audio

Label for document MIME types

com.unblu.conversation.file.mimeTypeDoc

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Doc

Label for image MIME types

com.unblu.conversation.file.mimeTypeImage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Image

Label for PDF MIME types

com.unblu.conversation.file.mimeTypePdf

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

PDF

Label for presentation MIME types

com.unblu.conversation.file.mimeTypePresentation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Presentation

Label for spreadsheet MIME types

com.unblu.conversation.file.mimeTypeSpreadsheet

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Spreadsheet

Label for video MIME types

com.unblu.conversation.file.mimeTypeVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Video

Label for ZIP MIME types

com.unblu.conversation.file.mimeTypeZip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Zip

Title of "snapshot file upload" dialog

com.unblu.conversation.file.snapshotUploadModeDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Upload snapshot as

Meeting UI configuration

Label for "display call here" button

com.unblu.conversation.meetingui.btnDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Display call here

Label for "close picture-in-picture" action

com.unblu.conversation.meetingui.closePipAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Close picture-in-picture

Label for "close picture-in-picture" button

com.unblu.conversation.meetingui.meetingViewPipPlaceholderButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show call here

Used instead of the meeting UI while in PiP (picture-in-picture) mode

Label for meeting UI in picture-in-picture mode

com.unblu.conversation.meetingui.meetingViewPipPlaceholderLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The call is displayed in another window

The label is displayed instead of the meeting UI while in PiP (picture-in-picture) mode

Label for "open picture-in-picture" action

com.unblu.conversation.meetingui.openPipAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open picture-in-picture

ExternalMessengerIndicator

External messenger conversation information (single participant)

com.unblu.core.client.conversation.messaging.ExternalMessengerBannerComponent.externalMessengerConversationSingleContactInformation

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${externalMessengerName} ${externalMessengerContactName}

Information displayed in a banner above the chat if the conversation is connected to an external messenger and there’s only one external participant

Arguments

Name	Type	Description
externalMessengerName	String
externalMessengerContactName	String

Name

Type

Description

externalMessengerName

String

externalMessengerContactName

String

Messaging UI

Label of "canned responses" button

com.unblu.conversation.messaging.ui.btnCannedResponses

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Canned responses

"Close conversation" button label

com.unblu.conversation.messaging.ui.btnConversationEnded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Close conversation

The button is displayed at the bottom of an ended conversation

Tooltip for "messaging mode" toggle button (internal)

com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Switch to public messages (visible to all participants)

Only displayed if the messaging mode is "internal"

Tooltip for "messaging mode" toggle button (public)

com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Switch to internal messages (visible to agents only)

Only displayed if the messaging mode is "public"

Label of "send internal message" button

com.unblu.conversation.messaging.ui.btnSendInternalMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Send internally

"Characters over limit" hint

com.unblu.conversation.messaging.ui.charactersOverLimitHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${count} characters over limit

Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded

Arguments

Name	Type	Description
count	Integer

Name

Type

Description

count

Integer

"Remaining characters" hint

com.unblu.conversation.messaging.ui.charactersRemainingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${count} characters left

Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached

Arguments

Name	Type	Description
count	Integer

Name

Type

Description

count

Integer

"Send failed" message when resending message was canceled

com.unblu.conversation.messaging.ui.failedReasonCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${reason}

The "reason" argument contains the reason why resending the message was canceled

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

"Send failed" message when resending message is possible

com.unblu.conversation.messaging.ui.failedReasonRetryable

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${reason}

The "reason" argument contains the reason why sending the message initially failed

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

"Send failed" message when resending message isn’t possible

com.unblu.conversation.messaging.ui.failedReasonTerminal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${reason}

The "reason" argument contains the reason why sending the message failed

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

Placeholder in internal message input field

com.unblu.conversation.messaging.ui.hintInternalMessageInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Type an internal message (visible to agents only)

The placeholder disappears once the user starts typing a message

Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER

com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Use SHIFT + ENTER to send internally

The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.

Text for "hide rejected message content" button

com.unblu.conversation.messaging.ui.labelHideRejectedMessageContent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hide content

Label of "jump to latest message" toast

com.unblu.conversation.messaging.ui.labelJumpToLatest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Jump to latest

Text for messages rejected by message interceptor

com.unblu.conversation.messaging.ui.labelMessageRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Message blocked

"Reason" label for message interceptor rejection reason

com.unblu.conversation.messaging.ui.labelMessageRejectedReason

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Reason

Text for "show rejected message content" button

com.unblu.conversation.messaging.ui.labelShowRejectedMessageContent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show content

Label when loading more messages

com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Loading more messages...

Aria label for message state

com.unblu.conversation.messaging.ui.msgStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Message state: ${stateText}

Arguments

Name	Type	Description
stateText	String

Name

Type

Description

stateText

String

msgStateRejected

com.unblu.conversation.messaging.ui.msgStateRejected

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Rejected

Message state label for rejected messages

"Send failed" message

com.unblu.conversation.messaging.ui.sendMessageFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Failed to send message.

Error message displayed when a message could not be sent to the server

Combiner used to add a timestamp to system messages

com.unblu.conversation.messaging.ui.systemMessageTimestamp

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${messageText} • ${messageTimestamp}

Arguments

Name	Type	Description
messageText	String
messageTimestamp	String

Name

Type

Description

messageText

String

messageTimestamp

String

QueueStatusIndicator

Queue average waiting time label

com.unblu.conversation.messaging.ui.queuestatus.averageWaitingTimeLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Wait: Approx. ${timeInMinutes} minutes.

Displayed when queue average waiting time is equal to or greater than 1 minute

Arguments

Name	Type	Description
timeInMinutes	String

Name

Type

Description

timeInMinutes

String

Queue short average waiting time label

com.unblu.conversation.messaging.ui.queuestatus.defaultWaitingTimeLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Wait: Less than a minute.

Displayed when queue average waiting time is less than 1 minute

Queue position label

com.unblu.conversation.messaging.ui.queuestatus.queuePositionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Queue position: ${position}.

Arguments

Name	Type	Description
position	Integer

Name

Type

Description

position

Integer

Queue status title

com.unblu.conversation.messaging.ui.queuestatus.queueStatusTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connecting with an agent...

Person actions configuration

Label for "Remove participant" button

com.unblu.conversation.person.action.ui.confirmKickParticipantBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Remove

Label of "create new conversation" button

com.unblu.conversation.person.action.ui.createNewConversationActionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New conversation

The action creates a new conversation with the visitor

Label of "remove participant" button

com.unblu.conversation.person.action.ui.kickParticipantActionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Remove participant

"Remove participant" confirmation question

com.unblu.conversation.person.action.ui.kickParticipantQuestion

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you really want to remove ${personName} from the conversation?

Arguments

Name	Type	Description
personName	String

Name

Type

Description

personName

String

Conversation recording indicator configuration

Audio recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Body of the banner displayed during audio recording

Audio and video recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudioVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Body of the banner displayed during audio and video recording

Audio recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Audio recording in progress

Title of the banner displayed during audio recording

Audio and video recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudioVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording in progress

Title of the banner displayed during audio and video recording

Closed conversation configuration

"Conversation closed" message

com.unblu.desk.conversation.closed.closedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This conversation has been closed

Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured

Conversation template view model

Default audio request template

com.unblu.conversationtemplate.default.audioRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming audio call

Default chat invite template

com.unblu.conversationtemplate.default.chatInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show chat invite

Default chat PIN template

com.unblu.conversationtemplate.default.chatPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join chat

Default chat request template

com.unblu.conversationtemplate.default.chatRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming chat request

Default template for embedded co-browsing with PIN

com.unblu.conversationtemplate.default.domcapPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join embedded co-browsing

Default embedded co-browsing request template

com.unblu.conversationtemplate.default.domcapRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming embedded co-browsing request

Default universal co-browsing invite template

com.unblu.conversationtemplate.default.headlessInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show universal co-browsing invite

Default template for universal co-browsing with PIN

com.unblu.conversationtemplate.default.headlessPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join universal co-browsing

Default universal co-browsing request template

com.unblu.conversationtemplate.default.headlessRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming universal co-browsing request

Default mobile co-browsing request template

com.unblu.conversationtemplate.default.mobileCobrowsingRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming mobile co-browsing request

Default template for mobile co-browsing with PIN

com.unblu.conversationtemplate.default.mobilePinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join mobile co-browsing

Default offline chat request template

com.unblu.conversationtemplate.default.offlineChatRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming offline chat request

Default scheduled conversation template

com.unblu.conversationtemplate.default.scheduledConversationName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Scheduled conversation

Default screen sharing invite template

com.unblu.conversationtemplate.default.screenSharingInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show screen

Default template for screen sharing with PIN

com.unblu.conversationtemplate.default.screenSharingPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join screen sharing

Default screen sharing request template

com.unblu.conversationtemplate.default.screenSharingRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming screen sharing request

Default video request template

com.unblu.conversationtemplate.default.videoRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming video call

Default visitor co-browsing template

com.unblu.conversationtemplate.default.visitorCobrowsingName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Social co-browsing

Description of default whiteboard invitation template

com.unblu.conversationtemplate.default.whiteboardInviteDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Default template used for all "show whiteboard" invites unless configured otherwise

Default whiteboard invite template

com.unblu.conversationtemplate.default.whiteboardInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show whiteboard

Description of default whiteboard PIN template

com.unblu.conversationtemplate.default.whiteboardPinDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The default template used for all PIN-based whiteboard requests unless configured otherwise

Default template for whiteboard with PIN

com.unblu.conversationtemplate.default.whiteboardPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join whiteboard

Description of default whiteboard request template

com.unblu.conversationtemplate.default.whiteboardRequestDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Default whiteboard request template

Default template for whiteboard requests

com.unblu.conversationtemplate.default.whiteboardRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming whiteboard requests

Agent Desk home component

Label for "Show whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Show whiteboard

Description for "start whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Prepare a whiteboard conversation and invite your customer

Label for "whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Description of "start whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Start a whiteboard PIN session with a visitor

Agent "request admission" component configuration

Label for "Cancel admission request" button

com.unblu.agent.admission.request.cancelRequestBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Cancel

Title of "Request admission" page for agents

com.unblu.agent.admission.request.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Join conversation

Label for "Request admission" button

com.unblu.agent.admission.request.requestAdmissionBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Join

Info text on "Request admission" page for agents denied admission

com.unblu.agent.admission.request.restrictedDeniedAdmissionInfoText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You can try requesting access again

Displayed to agents trying to access a non-public conversation

Title of "Request admission" page for agents denied admission

com.unblu.agent.admission.request.restrictedDeniedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Admission denied

This title is used for conversations the agent hasn’t been admitted to

Info text on "Request admission" page for agents

com.unblu.agent.admission.request.restrictedInfoText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Access to this conversation is restricted. You must request admission.

Displayed to agents trying to access a non-public conversation

Info text on "Request admission" page for agents waiting for admission

com.unblu.agent.admission.request.restrictedPendingAdmissionInfoText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Wait for another agent to admit you to the conversation

Displayed to agents trying to access a non-public conversation

Title of "Request admission" page for agents waiting for admission

com.unblu.agent.admission.request.restrictedPendingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Admission requested

Used for conversations the agent has requested admission to

Label for "Request admission" button

com.unblu.agent.admission.request.restrictedRequestAdmissionBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Request admission

Used when an agent requests admission to a non-public conversation

Title of "Request admission" page for agents

com.unblu.agent.admission.request.restrictedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Admission needed

Used for conversations the agent hasn’t been admitted to

Label for "Retry" button

com.unblu.agent.admission.request.retryBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Retry

"Admission request canceled" text for agents

com.unblu.agent.admission.request.statusRequestCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**You have canceled your request to join**

Confirms to the agent that they canceled their request to be admitted to the conversation

"Request denied" text for agents

com.unblu.agent.admission.request.statusRequestDenied

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**Admission denied**
Contact the agent who invited you for further information

Displayed to an agent requesting admission when another agent denies their request

"Please wait (under review)" text for agents

com.unblu.agent.admission.request.statusWaitingForAdmission

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**Wait for another agent to admit you to the conversation**

Displayed to agents requesting admission when another agent is reviewing their request

"Please wait (no reviewer)" text for agents

com.unblu.agent.admission.request.statusWaitingForAgent

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

**Wait for another agent to join the conversation**

Displayed to the agent requesting admission when there’s no agent present to review their request

New outbound conversation

[.preview__label]#Label of "add connection" button in the new contact form #

com.unblu.agent.conversation.outbound.addContactButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Add connection

Label of "create visitor" button

com.unblu.agent.conversation.outbound.createVisitorButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Create

Label of "anonymous" visitor type select option

com.unblu.agent.conversation.outbound.createVisitorRoleAnonymous

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Anonymous

Label of "authenticated" visitor type select option

com.unblu.agent.conversation.outbound.createVisitorRoleRegisteredUser

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Authenticated

Label of "visitor type" select

com.unblu.agent.conversation.outbound.createVisitorRoleSelectLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Customer type

Label of "create visitor" button

com.unblu.agent.conversation.outbound.createVisitorTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New customer

Hint for "counterpart search" input field

com.unblu.agent.conversation.outbound.searchCounterpartPersonInputHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter name, email, or source ID

Label of "counterpart search" input field

com.unblu.agent.conversation.outbound.searchCounterpartPersonInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Search for a customer

Label above "linked external messenger contacts" list

com.unblu.agent.conversation.outbound.selectContactsLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connected messengers

Label of "add new connection" button

com.unblu.agent.conversation.outbound.selectContactsNewButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Add connection

Label of "start conversation" button

com.unblu.agent.conversation.outbound.startConversationButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Start conversation

Label of "new visitor" button

com.unblu.agent.conversation.outbound.startVisitorCreationButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New customer

Base "edit person" component configuration

Description for "avatar" field

com.unblu.person.edit.avatarDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

We recommend uploading square images (128px by 128px) with transparent backgrounds. Larger images are resized.

Label of "avatar" field

com.unblu.person.edit.avatarLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Avatar

Label of "email" field

com.unblu.person.edit.emailLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Email

Label of "first name" field

com.unblu.person.edit.firstNameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

First name

Label of "last name" field

com.unblu.person.edit.lastNameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Last name

Label of "nickname" field

com.unblu.person.edit.nicknameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Name

Label of "phone number" field

com.unblu.person.edit.phoneNumberLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Phone number

Message after saving a conversation

com.unblu.person.edit.saveNotification

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation saved

Label of "source ID" field

com.unblu.person.edit.sourceIdLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Source ID

Label of "username" field

com.unblu.person.edit.usernameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Username

Conversation history configuration

Title of "conversation details" component

com.unblu.conversationhistory.detailsTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation details

Queue UI

"Delegated to me" label text

com.unblu.queue.ui.categoryDelegatedToMe

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Delegated to me

Embedded Visitor UI

Conversation list aria label

com.unblu.si.embedded.ui.conversationListAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversations

Embedded co-browsing placeholder

com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

# You are sharing this browser tab

Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.

Title of conversation list action bar

com.unblu.si.embedded.ui.engagementBarTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversations with Unblu

Title of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New

Tooltip of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New conversation

Engagement area aria label

com.unblu.si.embedded.ui.engagementComponentAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Engagement area

Embedded Visitor UI aria label

com.unblu.si.embedded.ui.generalAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface

Screen sharing placeholder

com.unblu.si.embedded.ui.screenSharingPlaceholder

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

# You're sharing your screen

Description for the screen sharing placeholder. Use Markdown for custom formatting.

Site integration UI configuration

"Closed active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open

Text displayed on the launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed active state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open active conversation

"Closed state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Contact us

Text displayed on the launcher button when the engagement UI is closed. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Open chat and collaboration interface

"Open active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open active state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse the active conversation

"Open state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse chat and collaboration interface

"Popped out active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop in

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out active state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop active conversation back into this tab

"Popped out state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop in

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop chat and collaboration interface back into this tab

Role description of site integration component

com.unblu.siteintegration.ui.siteIntegrationRoleDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat and collaboration interface

Client state action bar configuration

Label for the "collapse UI" action

com.unblu.clientstate.actionbar.ui.collapseAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Collapse UI

Label for the "maximize UI" action

com.unblu.clientstate.actionbar.ui.maximizeAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Maximize UI

Label for the "minimize UI" action

com.unblu.clientstate.actionbar.ui.minimizeAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Minimize UI

Label for the "pop-in UI" action

com.unblu.clientstate.actionbar.ui.popinAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Close pop-out

Label for the "pop-out UI" action

com.unblu.clientstate.actionbar.ui.popoutAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Pop-out

PersonLabelComponent

Label for "add label" button

com.unblu.personlabel.addLabelButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Add label

Avatar configuration

"Connected through external messenger" label

com.unblu.avatar.ui.connectedThroughExternalMessenger

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Connected through ${externalMessengerName}

Displayed in the avatar’s tooltip and person’s info if they are connected through an external messenger to the conversation

Arguments

Name	Type	Description
externalMessengerName	String

Name

Type

Description

externalMessengerName

String

ButtonTexts

Label of "back" button

com.unblu.core.client.ui.buttons.ButtonTexts.buttonLabelBack

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Back

Label of "clear" button

com.unblu.core.client.ui.buttons.ButtonTexts.buttonLabelClear

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Clear

Tooltip for "more actions" button

com.unblu.actionoverlay.ui.moreActions

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

More actions

Displayed on the "more actions" button in the action overlay

Snackbar notifications

Label of "undo" button for modification notifications

com.unblu.snackbar.ui.labelButtonUndo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Undo

Label in modification notifications while undoing action

com.unblu.snackbar.ui.labelUndoing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Undoing...

Label in modification notifications when undoing action fails

com.unblu.snackbar.ui.labelUndoneFail

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Failed to undo last action

Label in modification notifications after undoing action

com.unblu.snackbar.ui.labelUndoneSuccess

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Action undone

Visitor notification request service

Title of notification permission opt-in banner for visitors

com.unblu.visitor.notification.notificationOptInTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Notify me of updates to my conversations

Visitor UI

"Active conversations" filter button label

com.unblu.visitor.ui.activeConversationsFilterButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Active

Aria label for active item in conversation list

com.unblu.visitor.ui.conversationListActiveItemAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Active conversation

Label for empty conversation list

com.unblu.visitor.ui.emptyListLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No conversations available

Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.

"Ended conversations" filter button label

com.unblu.visitor.ui.endedConversationsFilterButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Archived

Text displayed as title in the action bar of on the conversation / initial engagement overview screen

com.unblu.visitor.ui.overviewTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversations with Unblu

Title for the action bar of the conversation or initial engagement overview screen

Visitor conversation UI

Label displayed below loader

com.unblu.visitor.conversation.ui.slowConnectionLoadingConversationLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Connecting to conversation...

Displayed when opening a conversation takes longer then usual

Engagement UI

Subtitle for initial engagements when agents are available

com.unblu.visitor.ui.engagement.availableSubtitle

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Start a new conversation below

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements when agents are available

com.unblu.visitor.ui.engagement.availableTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

We're here to help

"Initial engagements" refers to the situation where there are no conversations yet

Subtitle for initial engagements when no agent is available

com.unblu.visitor.ui.engagement.awaySubtitle

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Send us a message and we'll get back to you

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements if no agent is available

com.unblu.visitor.ui.engagement.awayTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Currently offline

"Initial engagements" refers to the situation where there are no conversations yet

General system message when creating conversation failed

com.unblu.visitor.ui.engagement.couldNotCreateConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Couldn't create conversation

Label for "audio call" engagement button

com.unblu.visitor.ui.engagement.engagementAudioCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Call support

Label for "chat" engagement button

com.unblu.visitor.ui.engagement.engagementChat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat to a support agent

Label for "offline message" engagement button

com.unblu.visitor.ui.engagement.engagementOfflineMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Send a message

Label for "PIN" engagement button

com.unblu.visitor.ui.engagement.engagementPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter PIN

Label for "embedded co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share website

Label for "mobile co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Co-browse mobile application

Label for "screen sharing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share screen

Label for "universal co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Share website

Label for "request whiteboard" engagement button

com.unblu.visitor.ui.engagement.engagementRequestWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Whiteboard

Label for "video call" engagement button

com.unblu.visitor.ui.engagement.engagementVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Video call

System message if conversation couldn’t be created because no agent was available

com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation couldn't be started because there's no agent available. Please try again later.

Visitor-side PIN UI

PIN component description

com.unblu.visitor.ui.pinDescription

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Contact customer support for a PIN

Description text for the PIN component. Use Markdown for custom formatting.

Error displayed if redeeming PIN fails

com.unblu.visitor.ui.pinError

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incorrect PIN. Try again.

"PIN entry rate limiting activated" message

com.unblu.visitor.ui.pinErrorRateLimit

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You entered an incorrect PIN too many times

The message appears if PIN entry rate limiting is triggered by too many unsuccessful attempts

PIN input aria label

com.unblu.visitor.ui.pinInputAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter PIN here

PIN input label

com.unblu.visitor.ui.pinInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter PIN

PIN component title

com.unblu.visitor.ui.pinTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join with PIN

Main pop-out

Title of the visitor pop-out window

com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unblu session

The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.

ConversationEndedComponent

conversationCanceledLabel

com.unblu.visitordesk.conversationended.conversationCanceledLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**This conversation has been canceled**

Label informing the client that the requested conversation has been canceled

conversationEndedLabel

com.unblu.visitordesk.conversationended.conversationEndedLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**This conversation has ended**

Label informing the client that the conversation has been ended

customInformationCanceled

com.unblu.visitordesk.conversationended.customInformationCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Custom text added below the general conversation information on the "Conversation canceled/ended" page of canceled conversations. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

customInformationEnded

com.unblu.visitordesk.conversationended.customInformationEnded

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Custom text added below the general conversation information on the "Conversation canceled/ended" page of ended conversations. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Title of "Conversation canceled" page

com.unblu.visitordesk.conversationended.mainTitleCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Not possible to join conversation

mainTitleEnded

com.unblu.visitordesk.conversationended.mainTitleEnded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Not possible to join the conversation

Title of the "Conversation ended" page

Visitor admission request component

"Cancel request" button label

com.unblu.visitordesk.admission.request.cancelRequestBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Cancel

Custom text for "request admission" window

com.unblu.visitordesk.admission.request.customInformation

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Use Markdown for custom formatting

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Label for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Email

Placeholder for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailPlaceholder

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter your email address

"Join as an agent" button label

com.unblu.visitordesk.admission.request.joinAsAgentBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Join as an agent

Title of "request admission" window

com.unblu.visitordesk.admission.request.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join conversation

Label for anonymous visitor’s name input field

com.unblu.visitordesk.admission.request.nicknameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Name

Placeholder for anonymous visitor’s input field

com.unblu.visitordesk.admission.request.nicknamePlaceholder

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter your name

Placeholder for the anonymous person’s name input field

"Request admission" button label

com.unblu.visitordesk.admission.request.requestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Join

"Retry" button label

com.unblu.visitordesk.admission.request.retryBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Retry

Label for status message if request canceled

com.unblu.visitordesk.admission.request.statusRequestCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**You have canceled your request to join**

The message informs the visitor that they canceled their request to join the conversation

Label for status message if request denied

com.unblu.visitordesk.admission.request.statusRequestDenied

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Admission denied**
Please contact the agent who invited you for further information

The message informs the visitor that an agent denied their admission request

Label for status message if request awaiting approval

com.unblu.visitordesk.admission.request.statusWaitingForAdmission

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Please wait for the agent to admit you to the conversation**

The message informs the visitor that an agent is reviewing their admission request

Label for status message if request awaiting agent

com.unblu.visitordesk.admission.request.statusWaitingForAgent

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Please wait for the agent to join the conversation**

The message informs the visitor that there is no agent present who could review their admission request

Waiting room component

Waiting room window custom text

com.unblu.visitordesk.waitingroom.customInformation

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitle

com.unblu.visitordesk.waitingroom.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for conversation to start

Title at the top of the "Waiting room" page

waitingForActivationLabel

com.unblu.visitordesk.waitingroom.waitingForActivationLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**Please wait for the agent to start the conversation**

Label informing the client that they are allowed to join, but an agent has to start the conversation first

Visitor Desk conversation UI

Title for the "Files" context panel on Visitor Desk

com.unblu.visitor.conversation.ui.filesTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Files

Label for the "Messaging" action in the action bar on Visitor Desk

com.unblu.visitor.conversation.ui.messageingActionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat

Title for the "Messaging" context panel on Visitor Desk

com.unblu.visitor.conversation.ui.messageingTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Chat

Whiteboard UI

Toast message when exporting image to chat fails

com.unblu.whiteboard.ui.exportFailedToastText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Failed to export image to chat. Error: ${error}

Arguments

Name	Type	Description
error	String

Name

Type

Description

error

String

Toast message displayed upon successfully exporting image to chat

com.unblu.whiteboard.ui.exportSuccessfulToastText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Image exported to chat

Concierge message texts

Concierge "Enter email" question

com.unblu.conversation.concierge.EnterEmailQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Please enter your email address

Concierge "Enter phone" question

com.unblu.conversation.concierge.EnterPhoneQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Enter your phone number

"Reason for agent offboarding" message: conversation canceled

com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been canceled

"Reason for agent offboarding" message: conversation ended

com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has ended

"Reason for agent offboarding" message: conversation unassigned

com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been unassigned and all secondary agents have been removed

"Reason for agent offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for agent offboarding" message: conversation forwarded

com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The forwarding invitation has been accepted. You've been automatically removed from this conversation.

"Reason for agent offboarding" message: participant removed

com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You've been removed from the conversation and won't be able to access it anymore

"Reason for agent offboarding" message: onboarding declined

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You haven't been granted access to the conversation

"Reason for agent offboarding" message: onboarding timed out

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your onboarding process timed out. You can't join the conversation.

"Reason for agent offboarding" message: other reason

com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation

"Reason for agent offboarding" message: person left conversation

com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation

"Reason for agent offboarding" message: person removed after timeout

com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You were removed from the conversation after a connection loss

"Reason for agent offboarding" message: solved by bot

com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation was marked as "solved" and has subsequently ended

"Agent onboarding completed" message

com.unblu.conversation.concierge.agentOnboardingDoneMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you ${recipientName}, let's begin.

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Agent onboarding timeout message for hand-off

com.unblu.conversation.concierge.agentOnboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

It seems your onboarding process is taking too long, I'll continue the process without waiting for an answer.

Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF

Idle timeout message during agent onboarding process

com.unblu.conversation.concierge.agentOnboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

It seems nothing's happening here, I'll continue the onboarding process without waiting for an answer.

Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process

Agent onboarding info message 1

com.unblu.conversation.concierge.agentOnboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent onboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 2

com.unblu.conversation.concierge.agentOnboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent onboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 3

com.unblu.conversation.concierge.agentOnboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Agent onboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to accept terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept

Label for button to decline terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Agent onboarding "terms and conditions" question

com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Before the conversation can start, you must accept the terms and conditions.

Agent onboarding "welcome" message

com.unblu.conversation.concierge.agentOnboardingWelcomeMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello, I'm the concierge. I'm here to help get the conversation with your client started.

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Concierge "offboarding global timeout" message

com.unblu.conversation.concierge.offboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your offboarding process took too long and will be ended automatically.

Concierge "offboarding idle timeout" message

com.unblu.conversation.concierge.offboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Seems like nothing's happening here. I'll end your offboarding for you.

Visitor onboarding timeout message

com.unblu.conversation.concierge.onboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

It seems your onboarding process is taking too long, I'll forward you to the next available agent.

Idle timeout message during visitor onboarding process

com.unblu.conversation.concierge.onboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Seems like nothing's happening here, I'll forward you to the next available agent.

Label for button to accept "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueAccept

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

The label is also used as the text for the reply

Label for button to decline "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "requeue" question during reboarding

com.unblu.conversation.concierge.reboardingAskToRequeueQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

There's currently no agent in this conversation. Should I forward you to the next available agent?

Concierge "reboarding global timeout" message

com.unblu.conversation.concierge.reboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your reboarding process took too long and will be ended automatically.

Concierge "reboarding idle timeout" message

com.unblu.conversation.concierge.reboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Seems like nothing is happening here. I'll close your reboarding for you.

Visitor offboarding info message 1

com.unblu.conversation.concierge.visitorOffboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 2

com.unblu.conversation.concierge.visitorOffboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 3

com.unblu.conversation.concierge.visitorOffboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 3

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 4

com.unblu.conversation.concierge.visitorOffboardingInfoMessage4

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 4

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 5

com.unblu.conversation.concierge.visitorOffboardingInfoMessage5

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 5

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 6

com.unblu.conversation.concierge.visitorOffboardingInfoMessage6

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor offboarding info message 6

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding "rate conversation" request

com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Rate your experience

Text for the request to rate the conversation during the visitor offboarding process

Label for button to decline "rating" question

com.unblu.conversation.concierge.visitorOffboardingRateDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Skip rating

The label text is also used as the text for the reply

"Reason for visitor offboarding" message: conversation canceled

com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has been canceled.
If you have any further questions, please reach out to your agent.

"Reason for visitor offboarding" message: conversation ended

com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has ended.
If you have any further questions, please create a new conversation.

"Reason for visitor offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for visitor offboarding" message: participant removed from conversation

com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You've been removed from the conversation and won't be able to access it anymore.

"Reason for visitor offboarding" message shown during offboarding: onboarding declined

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

We were unable to connect you. Please start a new conversation.

"Reason for visitor offboarding" message: onboarding timeout

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your onboarding process timed out. You can't join the conversation.

"Reason for visitor offboarding" message: other reason

com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation.

"Reason for visitor offboarding" message: person left

com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the conversation.

"Reason for visitor offboarding" message: removed after timeout

com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You were removed from the conversation after a connection loss.

"Reason for visitor offboarding" message: solved by bot

com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The conversation has ended.
If you have any further questions, start a new conversation.

Label for button to accept "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAccept

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

"Ask for email and send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

If you give us your email address, we can send you a log of this conversation.

Text for button to decline "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

Visitor offboarding "send log" question

com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Do you want a log of this conversation to be sent to your email address ${email}?

Arguments

Name

Type

Description

String

Message that sending the conversation log was successful

com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you, the conversation log has been sent to ${email}.

Arguments

Name

Type

Description

String

Message if checking agent availability was successful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

I'll connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.

Message if checking agent availability was unsuccessful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

All agents are currently busy. I'll connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.

Concierge "no agent available" message

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Unfortunately there's no agent available right now.

Concierge "choose named area" question

com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Which topic are you interested in today?

Concierge "choose team" question

com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Which topic are you interested in today?

Concierge "visitor onboarding completed" message

com.unblu.conversation.concierge.visitorOnboardingDoneMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.

Arguments

Name

Type

Description

recipientName

String

Concierge "email notification" confirmation message

com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you. We'll send you an email with a link to this conversation as soon as an agent answers.

Label for button to receive email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

Label for button to decline email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "email notification" question

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

If you give us your email address, we can notify you when an agent answers.

Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.

Visitor onboarding info message 1

com.unblu.conversation.concierge.visitorOnboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor onboarding info message 1

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 2

com.unblu.conversation.concierge.visitorOnboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor onboarding info message 2

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 3

com.unblu.conversation.concierge.visitorOnboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor onboarding info message 3

Arguments

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to decline "name" question

com.unblu.conversation.concierge.visitorOnboardingNameDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "name" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingNameQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Can you give me your name, please?

Label for button to agree to "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneAccept

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Sure

Concierge "phone confirmation" message

com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Thank you. We will contact you as soon as possible.

Label for button to decline "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

No, thank you

The label is also used as the text for the reply

Concierge "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Can you provide us with your phone number so that we can call you back?

Asked during visitor onboarding

Label for button to skip concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Skip

The label is also used as the text for the reply

Concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

What topic would you like to talk about?

Label for button to accept terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Accept

Label for button to decline terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Decline

Concierge visitor onboarding "terms and conditions" question

com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.

Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process

Concierge visitor onboarding "welcome" message

com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.

Arguments

Name

Type

Description

recipientName

String

DialogBotConfiguration

sentFailedReasonWebhookFailed

com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

Failed to send message to dialog bot.

Reason displayed if a message could not be send to a dialog bot via webhook.

Log CSV and Excel formatter

Source data of the assigned agent

com.unblu.conversationhistory.export.assigneeSourceData

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Assigned agent source data

The visitor external messenger contact ID

com.unblu.conversationhistory.export.visitorExternalMessengerContactId

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Visitor external messenger contact ID

Server date and time formatting

Server-side date/time format

com.unblu.core.server.time.dateTimeFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

dd.MM.yyyy HH:mm

must comply with Java simple date format (http://docs.oracle.com/javase/6/docs/api/java/text/SimpleDateFormat.html)

Visitor invitation email

Invitation mail template

com.unblu.core.invitationmail.body

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You are invited to join a conversation with ${inviterName}.

Please click the link below to join:

${link}

Template text for invitation emails

Arguments

Name

Type

Description

inviterName

String

inviterEmail

String

topic

String

scheduledTime

String

timeZone

String

link

String

inviteeName

String

inviteeEmail

String

Subject of invitation email

com.unblu.core.invitationmail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation invitation

Subject of invitation emails

Time format

com.unblu.core.invitationmail.timeFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

dd.MM.yyyy HH:mmZ

Java DateTime compatible format used throughout the visitor invitation email

Conversation message log export configuration

Prefix for messages rejected by message interceptor

com.unblu.conversation.export.labelMessageRejectedPrefix

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

[BLOCKED]

Used in message logs

Conversation message log email

Footer of conversation message log email

com.unblu.conversation.messagelog.mail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Beginning of conversation log email

com.unblu.conversation.messagelog.mail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

Here is the message log you requested:

Arguments

Name

Type

Description

conversationId

String

participantNames

String

recipientName

String

recipientEmail

String

recipientPhone

String

Log entry format

com.unblu.conversation.messagelog.mail.logEntryFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${serverUtcTime} ${senderName}: ${messageText}

Arguments

Name

Type

Description

senderName

String

senderPersonId

String

recipientsPersonIds

String

sendUtcTime

String

serverUtcTime

String

messageText

String

Subject of conversation log email

com.unblu.conversation.messagelog.mail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation message log for conversation with ${participantNames}

Arguments

Name

Type

Description

conversationId

String

participantNames

String

recipientName

String

DispatcherWorkerGroupService

noWorker

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN
Default:

No collaboration instance available

"Password generated" email

"Automatically triggered" text of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system or an administrator.

Footer of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Have a great day!
The Unblu team.

Main content of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dear ${firstName} ${lastName},

A new password has been generated for your account on ${agentDeskUrl}.

Username: ${userName}

New password: ${generatedPassword}

Arguments

Name

Type

Description

firstName

String

lastName

String

userName

String

generatedPassword

String

agentDeskUrl

String

recipientEmail

String

Subject of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New password generated

"Password reset via link" email

Additional text of automatically triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system or an administrator.

Additional content of user-triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email should have been triggered by you. If you didn't request a password reset, please ignore this email.

Footer of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Have a great day!
The Unblu team

Main content of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Dear ${userName},

A password reset link was requested for your account.
Please click the following link to generate a new password:

${passwordLink}

This link is valid for 24 hours.

Arguments

Name

Type

Description

userName

String

passwordLink

String

recipientEmail

String

Subject of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Your password reset request

"New assignment request" notification email

"Automatically triggered" text in "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer for "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
Your support team

Content of "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

There's a new assignment request.

In: ${targetName}

From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}

Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}

Arguments

Name

Type

Description

targetName

String

visitorName

String

conversationTopic

String

visitorLanguage

String

visitorLocationInfo

String

visitorOs

String

visitorBrowser

String

acceptAgentDeskLink

String

acceptAgentDeskSingleLink

String

initialEngagementUrl

String

Subject of "new assignment request" notification emails

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

New assignment request from ${visitorName}

Arguments

Name

Type

Description

visitorName

String

Agent "new message" notification email

"Automatically triggered" text for agents' "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for agents

com.unblu.core.push_notification.mail.messages.authenticated.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Anonymous visitor "new message" notification email

"Automatically triggered" text for anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of anonymous visitors' "new message" notification email

com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

recipientName

String

recipientEmail

String

Subject of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientPersonSourceId

String

recipientName

String

Authenticated visitor "new message" notification email

"Automatically triggered" text for authenticated visitor "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for authenticated visitors

com.unblu.core.push_notification.mail.messages.authenticated.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Agent forwarding notification email

"Automatically triggered" text in "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Agent invitation notification email

"Automatically triggered" text in "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation invitation from ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Team forwarding notification email

"Automatically triggered" text in "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "conversation team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Team invitation notification email

"Automatically triggered" text in "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${invitationRecipient},

${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation invitation from ${invitationCreator}

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Deputy delegation notification email

"Automatically triggered" text in "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${recipientName},

${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

Inbound request notification email

"Automatically triggered" text in "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello ${recipientName},

${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

Incoming call notification email

"Automatically triggered" text for "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Incoming call from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

Missed call notification emails

"Automatically triggered" text for "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

This email was automatically triggered by the system.

Footer of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Best regards,
The Unblu team

Main content of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Missed call from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

Message texts configuration

General system message displayed when a visitor cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${requestingVisitorName} canceled their request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

Personal system message displayed to the visitor who cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You canceled your request to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

General system message displayed when an agent grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

General system message displayed when a visitor asks to join a conversation

com.unblu.conversation.message.admissionRequestedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${requestingVisitorName} asked to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name

Type

Description

requestingVisitorName

String

Personal system message displayed to the visitor who asks to join a conversation

com.unblu.conversation.message.admissionRequestedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You asked to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingAgentName} redeemed the invitation

Category AGENT_INVITATION

Arguments

Name

Type

Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You redeemed the invitation

Category AGENT_INVITE

General system message displayed when an agent’s invitation is revoked

com.unblu.conversation.message.agentInvitationRevokedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitingAgentName

String

invitedAgentName

String

Personal system message displayed to the agent who revoked another agent’s invitation

com.unblu.conversation.message.agentInvitationRevokedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitedAgentName

String

General system message displayed when an agent is invited to join a conversation

com.unblu.conversation.message.agentInvitedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

invitedAgentName

String

Personal system message for the agent who invited another agent to join a conversation

com.unblu.conversation.message.agentInvitedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION

Arguments

Name

Type

Description

invitedAgentName

String

Message for layer activation request

com.unblu.conversation.message.approvalLayerActivationRequest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow collaboration on ${layerType}?

Arguments

Name

Type

Description

layerType

String

Message for "layer control" approval

com.unblu.conversation.message.approvalLayerControl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow remote control of ${layerType}?

Arguments

Name

Type

Description

layerType

String

Message for "mark layer" approval

com.unblu.conversation.message.approvalLayerMarking

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Allow highlighting on ${layerType}?

Arguments

Name

Type

Description

layerType

String

Label for "approve" option

com.unblu.conversation.message.approvalOptionApprove

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

OK

Label for "decline" option

com.unblu.conversation.message.approvalOptionDecline

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Maybe later

Label for "approved" status

com.unblu.conversation.message.approvalStatusApproved

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The approval has been accepted

Label for "canceled" status

com.unblu.conversation.message.approvalStatusCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Approval request canceled

Label for "declined" status

com.unblu.conversation.message.approvalStatusDeclined

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The approval request has been declined

Label for "pending" status

com.unblu.conversation.message.approvalStatusPending

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Waiting for response...

Label for "timed out" status

com.unblu.conversation.message.approvalStatusTimedOut

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

The approval timed out

General system message for automatic server instance migration

com.unblu.conversation.message.automaticTerminateCollaborationServer

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For technical reasons, this conversation must be migrated now.

Category TERMINATING_INSTANCES

General system message for automatic Rendering Service termination

com.unblu.conversation.message.automaticTerminateRenderingService

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

For technical reasons, ${target} must be terminated now.

Category TERMINATING_INSTANCES

Arguments

Name

Type

Description

target

String

Footer of active offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*offboarding* active

Footer of ended offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*offboarding* ended

General header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**offboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Personal header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**offboarding** you

Footer of an active onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*onboarding active*

Footer of an ended onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*onboarding ended*

General header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**onboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Personal header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**onboarding** you

Footer of active reboarding bot thread

com.unblu.conversation.message.botThreadReboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*reboarding active*

Footer of ended reboarding bot thread

com.unblu.conversation.message.botThreadReboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

*reboarding ended*

General header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**reboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Personal header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

**reboarding** you

General system message sent when a call is aborted

com.unblu.conversation.message.callAbortedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} aborted the call

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

Personal system message sent to the person who declined an incoming call

com.unblu.conversation.message.callDeclinedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You declined the call

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

General system message sent when a call is ended

com.unblu.conversation.message.callEndedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} ended the call

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

Personal system message sent to the person who ended a call

com.unblu.conversation.message.callEndedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You ended the call

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

General system message sent when a participant joined a call

com.unblu.conversation.message.callJoinedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

publishingState

String

Personal system message sent to the person joining a call

com.unblu.conversation.message.callJoinedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

publishingState

String

General system message sent when a participant left an active call

com.unblu.conversation.message.callLeftGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} left the call

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

Personal system message sent to the person who left an active call

com.unblu.conversation.message.callLeftPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You left the call

Category CALL_PARTICIPANT

Arguments

Name

Type

Description

participantName

String

General system message sent when a participant changed their publishing state

com.unblu.conversation.message.callPublishingChangedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} is now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name

Type

Description

participantName

String

publishingState

String

Personal system message displayed to a person who changed their publishing state

com.unblu.conversation.message.callPublishingChangedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You are now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name

Type

Description

participantName

String

publishingState

String

Message sent to a conversation if nobody is available to answer a call and the caller requests a callback

com.unblu.conversation.message.callRequestCallbackMessage

Type: Simple text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Please call me back

Arguments

Name

Type

Description

participantName

String

otherPersonNames

String

Personal system message sent to the person who took a snapshot of their own video stream

com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You took a snapshot of your own video stream

Category CALL_SNAPSHOT

Personal system message sent to the participant who took a snapshot of another participant’s video stream

com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You took a snapshot of ${snapshottedName}'s video stream

Category CALL_SNAPSHOT

Arguments

Name

Type

Description

snapshottedName

String

General system message sent when a call is started

com.unblu.conversation.message.callStartGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${participantName} started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

callType

String

Personal system message for the person who started a call

com.unblu.conversation.message.callStartPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name

Type

Description

participantName

String

callType

String

Personal system message displayed to the person who resumed co-browsing

com.unblu.conversation.message.cobrowsingContinuedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You resumed co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who paused co-browsing

com.unblu.conversation.message.cobrowsingPausedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You paused co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name

Type

Description

person

String

General system message sent when awaited person type is set

com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

newAwaitedPersonType

String

Personal system message for person who set awaited person type

com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

newAwaitedPersonType

String

General system message when conversation recording failed to initialize

com.unblu.conversation.message.conversationRecordingDeniedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Conversation recording failed, activating ${layerName} denied

Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message when recording stops

com.unblu.conversation.message.conversationRecordingEndGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording stopped

Category RECORDING_LIFECYCLE

General system message when recording failed

com.unblu.conversation.message.conversationRecordingFailedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording failed

Category RECORDING_LIFECYCLE

General system message when recording starts

com.unblu.conversation.message.conversationRecordingStartGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

Recording started

Category RECORDING_LIFECYCLE

General system message displayed when an agent accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

namedArea

String

Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You accepted the conversation request for the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

namedArea

String

General system message displayed when the conversation request for a named area is revoked

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

revokingAgentName

String

namedArea

String

Personal system message displayed to the agent who revoked a conversation request for a named area

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name

Type

Description

namedArea

String

General system message displayed when an agent accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${redeemingPersonName} accepted the conversation request

Category VISITOR_INVITATION

Arguments

Name

Type

Description

redeemingPersonName

String

Personal system message displayed to the agent who accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You accepted the conversation request

Category VISITOR_INVITATION

General system message displayed when a conversation’s scheduled time changes

com.unblu.conversation.message.conversationScheduledTimeChangedGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

Personal system message displayed to person who changed scheduled time

com.unblu.conversation.message.conversationScheduledTimeChangedPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You changed the scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId}).

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

General system message displayed when the topic of a conversation is set

com.unblu.conversation.message.conversationTopicSetGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${initiatingPersonName} set topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

newTopic

String

Personal system message for the person who set the topic of a conversation

com.unblu.conversation.message.conversationTopicSetPersonal

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You set the topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

newTopic

String

General system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedGeneral

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

${calleePersonName} invoked the custom conversation action ${action}

General system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

calleePersonName

String

action

String

Personal system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedPersonal

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility: PUBLIC
Editable by: SUPER_ADMIN, TECHNICAL_ADMIN, ADMIN
Default:

You invoked the custom conversation action ${action}

Personal system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name

Type

Description

action

String

General system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedGeneral

Type: Markdown text
Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION
Visibility