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Text Properties

Preview

Configuration properties labelled "Preview":

  • Are new features for you to try out

  • May change or be removed without further notice in a future version

  • Shouldn’t be used in production

Deprecated

Configuration properties labelled "Deprecated":

  • Will be removed in the next major version of Unblu

  • Typically don’t affect the product anymore

Conversation templates list component

Group name for whiteboard templates

com.unblu.conversationtemplate.groupMediaWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard

Group name for conversation templates that start a whiteboard

DialogBotEditorComponent

automaticTypingStateSwitchLabel

com.unblu.dialogbot.automaticTypingStateSwitchLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Delegate typing state

The switch is used to specify whether the dialog bot should automatically trigger a typing state whenever there is a new message from the counterpart person

Outbound channel select

Label of "No external messenger" option

com.unblu.configuration.outboundchannel.defaultOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No external messenger (Unblu Spark)

Base "edit external messenger contact" component configuration

Input hint of "contact description" field

com.unblu.contact.edit.contactDescriptionHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

E.g. Business, Private, ...

Label of "contact description" field

com.unblu.contact.edit.contactDescriptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Messenger connection description

Label of "SMS phone number" field

com.unblu.contact.edit.smsPhoneNumberLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Phone number

Label of "WhatsApp phone number" field

com.unblu.contact.edit.whatsAppPhoneNumberLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

WhatsApp phone number

ExternalMessengerContactItemView

Label of "new conversation for external messenger contact" button

com.unblu.core.client.agent.contacts.ExternalMessengerContactItemView.newConversationForContactBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New

Label of "open conversation for external messenger contact" button

com.unblu.core.client.agent.contacts.ExternalMessengerContactItemView.openConversationForContactBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open conversation

ExternalMessengerPersonContactsComponent

Label for "add external messenger contact" button

com.unblu.externalmessemger.contact.addContactButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Add connection

Toast message after creating new external messenger contact

com.unblu.externalmessemger.contact.addContactSuccessLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Successfully connected ${contactName}

Arguments

Name Type Description

contactName

String

Header for external messenger contacts component

com.unblu.externalmessemger.contact.contactsHeader

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connected messengers

Label for empty external messenger contacts list

com.unblu.externalmessemger.contact.emptyContactList

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No messengers connected yet

Agent conversation shortcut configuration

Label for "toggle shared files panel" shortcut

com.unblu.agent.conversation.ui.toggleFilesPanelTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Toggle the shared files panel

Agent conversation UI

Label for "End conversation" button

com.unblu.agent.conversation.ui.btnEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

End conversation

Label for "share" button

com.unblu.agent.conversation.ui.btnShare

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Share

Label for "conversation forwarded" toast

com.unblu.agent.conversation.ui.conversationForwardedFeedbackLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded to ${name}

Arguments

Name Type Description

name

String

Label for "invitation sent" toast

com.unblu.agent.conversation.ui.invitationSentFeedbackLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invitation sent to ${name}

Arguments

Name Type Description

name

String

Label for "forward to agent" button

com.unblu.agent.conversation.ui.labelForwardAgent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forward to agent

Label for "forward to team" button

com.unblu.agent.conversation.ui.labelForwardTeam

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Forward to team

Label for "invite an agent" button

com.unblu.agent.conversation.ui.labelInviteAgent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite agent

Used in the "internal" section of the "invite" menu

Label for "invite a team" button

com.unblu.agent.conversation.ui.labelInviteTeam

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite team

Label for the "invite a team" entry in the "internal" section of the "invite" menu

Label when PIN has expired

com.unblu.agent.conversation.ui.pinExpired

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The PIN expired

Label for "generate new PIN" button

com.unblu.agent.conversation.ui.pinGenNewBtnLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Generate new PIN

Label for PIN code

com.unblu.agent.conversation.ui.pinLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Share this PIN with your customer

Label displaying PIN expiry

com.unblu.agent.conversation.ui.pinRemainingTime

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

PIN expires in ${time}

Arguments

Name Type Description

time

String

Title for PIN dialog

com.unblu.agent.conversation.ui.pinTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join a customer conversation

Arguments

Name Type Description

templateName

String

templateDescription

String

Label displayed below loader

com.unblu.agent.conversation.ui.slowConnectionLoadingConversationLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connecting to conversation...

Displayed when opening a conversation takes longer then usual

Tooltip for the "configure conversation" button

com.unblu.agent.conversation.ui.tooltipConfigureConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Configure conversation

Label for "renew PIN" button

com.unblu.agent.conversation.ui.visitorInviteBtnRenew

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Renew

Label for "revoke invitation" button

com.unblu.agent.conversation.ui.visitorInviteBtnRevoke

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Revoke

Label for email address input field

com.unblu.agent.conversation.ui.visitorInviteLabelEmail

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Email address

Label displaying invitation expiry time

com.unblu.agent.conversation.ui.visitorInviteRemainingTime

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Expires in ${time}

Arguments

Name Type Description

time

String

ConversationAdmissionUiConfig

Subtitle of "admission" dialog

com.unblu.agent.conversation.admission.ui.admissionDialogNonStartedConversationSubtitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Admitted visitors will be in the waiting room until you start the conversation

Displayed if the conversation hasn’t started yet

Text of "admitted in waiting room" toast

com.unblu.agent.conversation.admission.ui.admittedInWaitingRoomLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${admittedPersonName} entered the waiting room

Arguments

Name Type Description

admittedPersonName

String

Label for "postpone admission requests" button

com.unblu.agent.conversation.admission.ui.postponeAdmissionsBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Later

Base "edit conversation" component configuration

Label of "conversation visibility" field

com.unblu.conversation.editflyin.visibilityLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation visibility

Conversation details texts

"No topic" label

com.unblu.conversation.details.noTopic

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

(No topic)

Used as fallback if the conversation doesn’t have a topic

Conversation source URL

com.unblu.conversation.details.sourceUrl

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Source URL

Label for the link to the system that was the source of the conversation

Label for conversation visibility

com.unblu.conversation.details.visibility

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation visibility

Conversation participants context panel configuration

Label of participant "actions" button

com.unblu.conversation.contextpanel.participants.actionsBtnLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Actions

Title of section listing participants waiting for admission

com.unblu.conversation.contextpanel.participants.admissionSectionTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for admission

Title of section listing participants in call

com.unblu.conversation.contextpanel.participants.inCallSectionTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

In the call

Title of section listing participants who joined conversation

com.unblu.conversation.contextpanel.participants.inConversationSectionTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Joined the conversation

Title of "info" tab in participant details

com.unblu.conversation.contextpanel.participants.infoTabTile

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Info

Label of "invite participants" button

com.unblu.conversation.contextpanel.participants.inviteBtnLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Invite participants

Label for "other conversations" tab when list is empty

com.unblu.conversation.contextpanel.participants.otherConversationsTabEmptyLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No conversations yet

Label for "other conversations" if older conversations would be available but haven’t been loaded due to size restriction

com.unblu.conversation.contextpanel.participants.otherConversationsTabMoreAvailable

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

More conversations can be found in the conversation history

Title of "other conversations" tab in participant details

com.unblu.conversation.contextpanel.participants.otherConversationsTabTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Other conversations

Title of section listing participants in waiting room

com.unblu.conversation.contextpanel.participants.waitingRoomSectionTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

In the waiting room

SearchVisitorListComponent

Visitor search label if no search text has been entered

com.unblu.agent.searchvisitorlist.searchCounterpartPersonNoSearch

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Find customers

Visitor search label if no person was found

com.unblu.agent.searchvisitorlist.searchCounterpartPersonNoneFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No customer found

Visitor search label while searching

com.unblu.agent.searchvisitorlist.searchCounterpartPersonSearching

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Searching

ConversationFatalErrorHandler

"Admission required" error text

com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationAdmissionRequired

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You must request admission to join the conversation.

Error displayed if a user tries to join a public conversation they aren’t a participant of, but must request admission. The message isn’t displayed if the user’s redirected to the "request admission" page.

"Redeem invitation" error text

com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationInvitationRedeemingRequired

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You must redeem an invitation to join the conversation.

Error displayed if a user tries to join a public conversation they aren’t a participant of, but has an open invitation which they could redeem to join. the message isn’t displayed if the user’s redirected to the invitations.

"Conversation not active" error text

com.unblu.core.client.conversation.ConversationFatalErrorHandler.errorConversationNotActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation isn't active yet. Check with your agent and try again later.

Conversation UI

"AGENT" option of "change awaited person type" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Agent

"NONE" option of "change awaited person type" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Nobody, the issue is resolved

Description of "change awaited person type on leave conversation" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Choose who must respond for the conversation to proceed:

Title of "change awaited person type on leave conversation" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Before you leave the conversation

"VISITOR" option of "change awaited person type" dialog

com.unblu.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Visitor

Close conversation dialog "cancel" button label

com.unblu.conversation.ui.closeDialogCancelButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Cancel

Close conversation dialog "close conversation" button label

com.unblu.conversation.ui.closeDialogCloseButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Close

Close conversation dialog "collapse" button label

com.unblu.conversation.ui.closeDialogCollapseButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse UI

Dialog message when navigating out of conversation will end active call

com.unblu.conversation.ui.closeWillEndCallMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Closing the conversation will end the call

Dialog message when navigating out of conversation will end co-browsing

com.unblu.conversation.ui.closeWillEndCollaborationMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Closing the conversation will end the collaboration

"End conversation" dialog text

com.unblu.conversation.ui.dialogQuestionEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Do you really want to end the conversation?

"Leave conversation" dialog text

com.unblu.conversation.ui.dialogQuestionLeaveConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Do you really want to leave the conversation?

"Stop collaboration" dialog text

com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Do you really want to stop collaborating?

"End conversation" dialog title

com.unblu.conversation.ui.dialogTitleEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

End conversation

"Leave conversation" dialog title

com.unblu.conversation.ui.dialogTitleLeaveConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Leave conversation

"Stop collaboration layer" dialog title

com.unblu.conversation.ui.dialogTitleStopCollaborationLayer

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Stop collaboration

Error text when not authorized to connect

com.unblu.conversation.ui.errorConnectNotAuthorized

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

You're not allowed to open this conversation.
You can ask the assigned agent for an invitation to join.

Displayed when someone attempts to join a conversation they aren’t authorized to join

"Unknown conversation" connection error text

com.unblu.conversation.ui.errorConnectUnknownConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The requested conversation does not exist

Tooltip for group conversation avatar

com.unblu.conversation.ui.groupConversationAvatarTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

${num} other conversation participants

The tooltip can be used to indicate the number of other participants

Arguments

Name Type Description

num

Integer

Aria label for visitor Individual UI

com.unblu.conversation.ui.individualUiAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface. Press the "escape" key to close this user interface.

Conversation action bar configuration

Label for "Change topic" action

com.unblu.conversation.actionbar.ui.actionBarChangeTopic

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Edit topic

Label for the change topic action

"Change topic" dialog title

com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Edit topic

Title for the "Change topic" dialog

"Change topic" input label

com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Enter up to 200 characters:

Label for the change topic input

Label for "share" start collaboration action

com.unblu.conversation.actionbar.ui.actionBarShare

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Share

Label for "more information" button

com.unblu.conversation.actionbar.ui.personDetailsButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

More information

"Source URL" label

com.unblu.conversation.actionbar.ui.personSourceUrlLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Source

Link to the source of the conversation participant

Conversation admission configuration

Participant info text in admission screen

com.unblu.conversation.admission.participantInfo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${firstParticipants} and ${lastParticipant}

Used if there are two to four participants

Arguments

Name Type Description

firstParticipants

String

lastParticipant

String

Overflow participant info text in admission screen

com.unblu.conversation.admission.participantInfoOverflow

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participants} and ${overflowCount} others

used if there are more than four participants

Arguments

Name Type Description

participants

String

overflowCount

Integer

Participant tooltip in admission screen

com.unblu.conversation.admission.participantTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} (${role})

Arguments

Name Type Description

participantName

String

role

String

Call shortcut configuration

"Toggle camera" shortcut title

com.unblu.conversation.call.shortcuts.toggleCamTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Toggle the camera in a call

Label for the "toggle camera" shortcut

"Toggle microphone" shortcut title

com.unblu.conversation.call.shortcuts.toggleMicTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Toggle the microphone in a call

Label for the "toggle microphone" shortcut

Call UI configuration

Label for "answer call" button

com.unblu.conversation.call.btnAnswerCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Answer call

Label for active "background replacement" button

com.unblu.conversation.call.btnBackgroundReplacementActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unset background

Label for inactive "background replacement" button

com.unblu.conversation.call.btnBackgroundReplacementInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Set background

Label for "call overflow menu" button

com.unblu.conversation.call.btnCallOverflowMenu

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

More options

Label for "share" button in the call UI

com.unblu.conversation.call.btnCallShareMenu

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Share

Label for active "camera" button

com.unblu.conversation.call.btnCamActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn camera off

Label for inactive "camera" button

com.unblu.conversation.call.btnCamInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn camera on

Label for "Change layout" button

com.unblu.conversation.call.btnChangeLayoutMode

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Change layout

Label for "cycle camera" button

com.unblu.conversation.call.btnCycleCamera

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Cycle camera

Label for "decline call" button

com.unblu.conversation.call.btnDeclineCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Decline call

Label for "dismiss" button

com.unblu.conversation.call.btnDismiss

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dismiss

Label for "display call here" button

com.unblu.conversation.call.btnDisplayCallHere

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Display call here

Label for "leave call" button

com.unblu.conversation.call.btnHangUp

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call

Label for "leave call and close conversation" button

com.unblu.conversation.call.btnHangUpAndCloseConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call and close conversation

Label for "leave call and end conversation" button

com.unblu.conversation.call.btnHangUpAndEndConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call and end conversation

Label for "leave call and conversation" button

com.unblu.conversation.call.btnHangUpAndLeaveConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Leave call and conversation

Label for "hide call UI" button

com.unblu.conversation.call.btnHide

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show chat

Label for "media settings" button

com.unblu.conversation.call.btnMediaSettings

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Media settings

Label for active "microphone" button

com.unblu.conversation.call.btnMicActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Mute microphone

Label for inactive "microphone" button

com.unblu.conversation.call.btnMicInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unmute microphone

Label for "pin video" button

com.unblu.conversation.call.btnPin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pin

Label for "request callback" button

com.unblu.conversation.call.btnRequestCallback

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Request callback

Label for "video snapshot" button

com.unblu.conversation.call.btnSnapshot

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Take a video snapshot

Label for active "speaker" button

com.unblu.conversation.call.btnSpeakerActive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn speaker off

Label for inactive "speaker" button

com.unblu.conversation.call.btnSpeakerInactive

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Turn speaker on

Label for "unpin video" button

com.unblu.conversation.call.btnUnpin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unpin

Error text if audio input device (microphone) access denied

com.unblu.conversation.call.errorAudioInputAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone access denied. Check your browser's microphone permissions.

Displayed if access is denied at the browser level

Error text if accessing audio input device failed

com.unblu.conversation.call.errorAudioInputAccessFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone access failed. Choose a different microphone and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if audio input device inaccessible

com.unblu.conversation.call.errorAudioInputGone

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your microphone can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to audio input device denied

com.unblu.conversation.call.errorAudioInputInsecureContext

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone access denied. You're using an insecure connection. Microphone access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no audio input device found

com.unblu.conversation.call.errorAudioInputNotFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No microphone found. Connect a microphone and retry.

Error text displayed if no audio input device (microphone) is found

Information text when call disconnected

com.unblu.conversation.call.errorCallDisconnectedText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reconnecting

Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.

Information title when call disconnected

com.unblu.conversation.call.errorCallDisconnectedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Lost call connection

Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Toast displayed if the call connection is lost

com.unblu.conversation.call.errorCallDisconnectedToast

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Lost call connection, reconnecting

Tost displayed if at least one collaboration layer is active. Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Information text when reconnecting call

com.unblu.conversation.call.errorCallReconnecting

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reconnecting call

Displayed if the call service provider indicates that it’s lost its connection and is reconnecting

Error text if browser doesn’t support WebRTC

com.unblu.conversation.call.errorIncompatibleBrowser

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Browser not supported.
Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.

Errror text if call module not registered

com.unblu.conversation.call.errorIncompatibleSdk

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Video and audio calls not supported. Please upgrade to the latest version of the app.

Error text displayed if an app that uses the SDK hasn’t registered the call module

Error text if video input device (camera) access denied

com.unblu.conversation.call.errorVideoInputAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera access denied. Check your browser's camera permissions.

Displayed if access is denied at the browser level

Error text if accessing video input device failed

com.unblu.conversation.call.errorVideoInputAccessFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera access failed. Choose a different camera and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if video input device inaccessible

com.unblu.conversation.call.errorVideoInputGone

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your camera can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to video input device denied

com.unblu.conversation.call.errorVideoInputInsecureContext

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera access denied. You're using an insecure connection. Camera access is only allowed over secure HTTPS connections.

Displayed if the browser context isn’t secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no video input device found

com.unblu.conversation.call.errorVideoInputNotFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No camera found. Connect a camera and retry.

labelConnectingDelayed

com.unblu.conversation.call.labelConnectingDelayed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connecting...

Label displayed under the loading animation if connecting to a call takes longer than the value configured in "connectingLabelDelay"

call connecting toast text

com.unblu.conversation.call.labelConnectingToast

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connecting

Label displayed while connecting to a call when collaboration is active

Label if call displayed on a different device

com.unblu.conversation.call.labelDisplayCallHere

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The active call is displayed on another device or in another browser window.

com.unblu.conversation.call.labelDisplayHereCallLink

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Tap to display call here

Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab

"Group call" label

com.unblu.conversation.call.labelGroupCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Group call

Displayed if more than two people are participating in an audio call

com.unblu.conversation.call.labelInActiveCallLink

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Return to call

The "active call" bar is displayed if a call is active

Label for incoming video calls

com.unblu.conversation.call.labelIncomingVideoCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming video call

Label for incoming voice calls

com.unblu.conversation.call.labelIncomingVoiceCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming voice call

Label for "join active video call"

com.unblu.conversation.call.labelJoinActiveVideoCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join active video call

Label for "join active voice call"

com.unblu.conversation.call.labelJoinActiveVoiceCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join active voice call

com.unblu.conversation.call.labelNotInActiveCallLink

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join active call

Displayed in the "active call" bar if a call is active but the person isn’t in the call

Label if only one person in call

com.unblu.conversation.call.labelOnlyOneInCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

There's nobody else in the call at the moment

Label for outgoing calls

com.unblu.conversation.call.labelOutboundCallRecipients

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Calling ${names}...

Arguments

Name Type Description

names

String

First label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Second label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed2

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Third label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed3

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Fourth label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed4

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The next label is displayed after the time specified in "displayRingingLabelDelay"

Arguments

Name Type Description

names

String

Last label displayed in the outbound call UI if a call isn’t answered

com.unblu.conversation.call.labelRingingDelayed5

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for ${names}...

The label is displayed until someone answers the call or the caller hangs up

Arguments

Name Type Description

names

String

Label if nobody available for call

com.unblu.conversation.call.labelUnavailableForCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Not available for a call

labelWaitingForOthers

com.unblu.conversation.call.labelWaitingForOthers

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connecting counterparty...

Label displayed in audio calls instead of the call’s duration while waiting for others to connect

Label if for the persons own published media

com.unblu.conversation.call.labelYourPublishedMedia

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You

This is displayed instead of the name

Text for the automatic layout mode

com.unblu.conversation.call.layoutModeAuto

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Auto

Text for the horizontal layout mode

com.unblu.conversation.call.layoutModeHorizontal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Sidebar

Text for the vertical layout mode

com.unblu.conversation.call.layoutModeVertical

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Top bar

Text of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser’s request to access your microphone

Displayed while the browser is requesting access the audio input to make the user aware they have to grant access

Title of the audio input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioInputTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow access to microphone

Displayed while the browser is requesting access to the audio input to make the user aware they have to grant access

Text of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser’s request to access your camera and microphone

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Title of the audio and video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogAudioVideoInputTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow access to microphone and camera

Displayed while the browser is requesting access to both audio and video input to make the user aware they have to grant access

Text of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser’s request to access your camera

Displayed while the browser is requesting access the video input to make the user aware they have to grant access

Title of the video input access requested dialog

com.unblu.conversation.call.mediaRequestedDialogVideoInputTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow access to camera

Displayed while the browser is requesting access to the video input to make the user aware they have to grant access

Hint displayed while requesting audio input device access

com.unblu.conversation.call.mediaSelectAudioInputRequestPendingHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser's request to access the microphone

Displayed under the microphone & speakers select option while the browser’s device access request is pending

Hint if audio output device access denied

com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

To allow speaker access, grant access to the microphone

Displayed under the speakers select option if the explicit request for audio output permissions failed

Hint if media access denied

com.unblu.conversation.call.mediaSelectHintAccessDenied

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Access denied

Displayed on a media select option if access to the media type is denied

Default hint on media selects

com.unblu.conversation.call.mediaSelectHintDefault

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

System default

Hint if no media device found

com.unblu.conversation.call.mediaSelectHintNoDeviceFound

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No device found

Displayed on a media select if no device could be found for this media type

Label for audio input (microphone) select

com.unblu.conversation.call.mediaSelectLabelAudioInput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Microphone

Label for audio output (speakers) select

com.unblu.conversation.call.mediaSelectLabelAudioOutput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Speakers

Label for video input (camera) select

com.unblu.conversation.call.mediaSelectLabelVideoInput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Camera

Label for "request access" button in media settings dialog

com.unblu.conversation.call.mediaSelectRequestAccessBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Request access

Title of media settings dialog

com.unblu.conversation.call.mediaSelectTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Media settings

Title for the media settings dialog

Hint displayed while requesting video input device access

com.unblu.conversation.call.mediaSelectVideoInputRequestPendingHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Accept your browser's request to access the camera

Displayed under the camera select option while the browser’s device access request is pending

Label of "unmute audio playback" overlay button

com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unmute

Text of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Click "${unmuteButtonLabel}" to enable audio playback

Arguments

Name Type Description

unmuteButtonLabel

String

Title of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Audio is muted

Desk context panel configuration

Label of "back to info" button

com.unblu.conversation.contextpanel.editBack

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Back to info

The button is displayed on the "edit conversation" context panel

Title of "edit conversation" context panel

com.unblu.conversation.contextpanel.editTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Edit conversation

Title of "files" context panel

com.unblu.conversation.contextpanel.filesTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Files

Title of "conversation info" context panel

com.unblu.conversation.contextpanel.infoTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation info

Title of "messaging" context panel

com.unblu.conversation.contextpanel.messagingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat

Label of "back to participants" button

com.unblu.conversation.contextpanel.participantsBack

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Back to participants

The label is displayed on the "participant details" context panel

Title of "participants" context panel

com.unblu.conversation.contextpanel.participantsTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Participants

Collaboration space UI

Label for "mark" layer action

com.unblu.conversation.collabspace.layerActionMark

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Mark mode

Label for "pause sharing" layer action

com.unblu.conversation.collabspace.layerActionPauseSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pause and resume sharing

Label for "remote control" layer action

com.unblu.conversation.collabspace.layerActionRemoteControl

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Remote control

Label for "scroll lock" layer action

com.unblu.conversation.collabspace.layerActionScrollLock

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scroll lock

Body of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} hasn't been used for a long time. It will be stopped in ${remainingTime}.

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name Type Description

layerName

String

remainingTime

String

Label of "Continue" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogContinueButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

I'm back

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Label of "Stop" button in layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogStopButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Stop

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Title of layer inactivity timeout dialog

com.unblu.conversation.collabspace.layerInactivityDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No activity

The dialog is shown when a collaboration layer is about to run into a timeout because of inactivity

Body of "layer inactivity" notification

com.unblu.conversation.collabspace.layerInactivityNotificationBody

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} hasn't been used for a long time. It will be stopped automatically soon.

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name Type Description

layerName

String

Title of "Layer inactive" timeout notification

com.unblu.conversation.collabspace.layerInactivityNotificationTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No activity

The notification is shown when a collaboration layer is about to run into a timeout because of inactivity

Desk collaboration space UI configuration

Label for toggle button when minimized

com.unblu.conversation.collabspace.desk.labelMaximize

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Maximize content

Label for toggle button when maximized

com.unblu.conversation.collabspace.desk.labelMinimize

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Minimize content

File management UI

Aria label for "co-browse file" button

com.unblu.conversation.file.actionAriaCobrowse

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Co-browse file ${fileName}

Arguments

Name Type Description

fileName

String

Aria label for "delete file" button

com.unblu.conversation.file.actionAriaDelete

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Delete file ${fileName}

Arguments

Name Type Description

fileName

String

Aria label for "download file" button

com.unblu.conversation.file.actionAriaDownload

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Download file${fileName}

Arguments

Name Type Description

fileName

String

Hint for "file co-browsing" action

com.unblu.conversation.file.actionHintCobrowse

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Co-browse

Hint for "delete file" action

com.unblu.conversation.file.actionHintDelete

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Delete

Hint for "download" action

com.unblu.conversation.file.actionHintDownload

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Download

Error message if uploaded content is rejected

com.unblu.conversation.file.errorUploadContentReject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The file wasn't accepted by the server

Displayed if the Unblu server returns a content reject code during file upload

Text of "file upload timeout" error

com.unblu.conversation.file.errorUploadTimeout

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload timed out...

"File too large" error message

com.unblu.conversation.file.errorUploadTooLarge

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Max. file size is ${maxSize}

Arguments

Name Type Description

maxSize

String

actualSize

String

Message if an unknown error occurs during file upload

com.unblu.conversation.file.errorUploadUnknown

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Error uploading file

Label of "upload" button in file list

com.unblu.conversation.file.fileListUploadButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload file

Text for "internal mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogInternalOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

An internal file (visible to agents only)

Text for "public mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogPublicOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

A public file (visible to all participants)

Title of "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload

Text for "internal mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModeInternalOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Internal (visible to agents only)

Text for "public mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModePublicOption

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Public (visible to all participants)

Label for internal files

com.unblu.conversation.file.internalLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Internal

Label for canceled file uploads

com.unblu.conversation.file.labelCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File upload canceled

Label for deleted files

com.unblu.conversation.file.labelDeleted

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File was deleted

Label for failed file uploads

com.unblu.conversation.file.labelFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File upload failed

Label for deleted files

com.unblu.conversation.file.labelRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File was rejected

Label for file scanning process

com.unblu.conversation.file.labelScanning

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scanning...

Label for file upload process

com.unblu.conversation.file.labelUploading

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Uploading...

Label for audio MIME types

com.unblu.conversation.file.mimeTypeAudio

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Audio

Label for document MIME types

com.unblu.conversation.file.mimeTypeDoc

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Doc

Label for image MIME types

com.unblu.conversation.file.mimeTypeImage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Image

Label for PDF MIME types

com.unblu.conversation.file.mimeTypePdf

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

PDF

Label for presentation MIME types

com.unblu.conversation.file.mimeTypePresentation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Presentation

Label for spreadsheet MIME types

com.unblu.conversation.file.mimeTypeSpreadsheet

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Spreadsheet

Label for video MIME types

com.unblu.conversation.file.mimeTypeVideo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Video

Label for ZIP MIME types

com.unblu.conversation.file.mimeTypeZip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Zip

Title of "snapshot file upload" dialog

com.unblu.conversation.file.snapshotUploadModeDialogTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Upload snapshot as

Meeting UI configuration

Label for "display call here" button

com.unblu.conversation.meetingui.btnDisplayCallHere

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Display call here

Label for "close picture-in-picture" action

com.unblu.conversation.meetingui.closePipAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Close picture-in-picture

Label for "close picture-in-picture" button

com.unblu.conversation.meetingui.meetingViewPipPlaceholderButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show call here

Used instead of the meeting UI while in PiP (picture-in-picture) mode

Label for meeting UI in picture-in-picture mode

com.unblu.conversation.meetingui.meetingViewPipPlaceholderLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The call is displayed in another window

The label is displayed instead of the meeting UI while in PiP (picture-in-picture) mode

Label for "open picture-in-picture" action

com.unblu.conversation.meetingui.openPipAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open picture-in-picture

ExternalMessengerIndicator

External messenger conversation information (single participant)

com.unblu.core.client.conversation.messaging.ExternalMessengerBannerComponent.externalMessengerConversationSingleContactInformation

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${externalMessengerName} ${externalMessengerContactName}

Information displayed in a banner above the chat if the conversation is connected to an external messenger and there’s only one external participant

Arguments

Name Type Description

externalMessengerName

String

externalMessengerContactName

String

Messaging UI

Label of "canned responses" button

com.unblu.conversation.messaging.ui.btnCannedResponses

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Canned responses

"Close conversation" button label

com.unblu.conversation.messaging.ui.btnConversationEnded

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Close conversation

The button is displayed at the bottom of an ended conversation

Tooltip for "messaging mode" toggle button (internal)

com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Switch to public messages (visible to all participants)

Only displayed if the messaging mode is "internal"

Tooltip for "messaging mode" toggle button (public)

com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Switch to internal messages (visible to agents only)

Only displayed if the messaging mode is "public"

Label of "send internal message" button

com.unblu.conversation.messaging.ui.btnSendInternalMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Send internally

"Characters over limit" hint

com.unblu.conversation.messaging.ui.charactersOverLimitHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${count} characters over limit

Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded

Arguments

Name Type Description

count

Integer

"Remaining characters" hint

com.unblu.conversation.messaging.ui.charactersRemainingHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${count} characters left

Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached

Arguments

Name Type Description

count

Integer

"Send failed" message when resending message was canceled

com.unblu.conversation.messaging.ui.failedReasonCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${reason}

The "reason" argument contains the reason why resending the message was canceled

Arguments

Name Type Description

reason

String

"Send failed" message when resending message is possible

com.unblu.conversation.messaging.ui.failedReasonRetryable

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${reason}

The "reason" argument contains the reason why sending the message initially failed

Arguments

Name Type Description

reason

String

"Send failed" message when resending message isn’t possible

com.unblu.conversation.messaging.ui.failedReasonTerminal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${reason}

The "reason" argument contains the reason why sending the message failed

Arguments

Name Type Description

reason

String

Placeholder in internal message input field

com.unblu.conversation.messaging.ui.hintInternalMessageInput

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Type an internal message (visible to agents only)

The placeholder disappears once the user starts typing a message

Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER

com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Use SHIFT + ENTER to send internally

The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.

Text for "hide rejected message content" button

com.unblu.conversation.messaging.ui.labelHideRejectedMessageContent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hide content

Label of "jump to latest message" toast

com.unblu.conversation.messaging.ui.labelJumpToLatest

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Jump to latest

Text for messages rejected by message interceptor

com.unblu.conversation.messaging.ui.labelMessageRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Message blocked

"Reason" label for message interceptor rejection reason

com.unblu.conversation.messaging.ui.labelMessageRejectedReason

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Reason

Text for "show rejected message content" button

com.unblu.conversation.messaging.ui.labelShowRejectedMessageContent

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show content

Label when loading more messages

com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Loading more messages...

Aria label for message state

com.unblu.conversation.messaging.ui.msgStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Message state: ${stateText}

Arguments

Name Type Description

stateText

String

msgStateRejected

com.unblu.conversation.messaging.ui.msgStateRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Rejected

Message state label for rejected messages

"Send failed" message

com.unblu.conversation.messaging.ui.sendMessageFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to send message.

Error message displayed when a message could not be sent to the server

Person actions configuration

Label for "Remove participant" button

com.unblu.conversation.person.action.ui.confirmKickParticipantBtnLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Remove

Label of "create new conversation" button

com.unblu.conversation.person.action.ui.createNewConversationActionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New conversation

The action creates a new conversation with the visitor

Label of "remove participant" button

com.unblu.conversation.person.action.ui.kickParticipantActionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Remove participant

"Remove participant" confirmation question

com.unblu.conversation.person.action.ui.kickParticipantQuestion

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Do you really want to remove ${personName} from the conversation?

Arguments

Name Type Description

personName

String

Conversation recording indicator configuration

Audio recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudio

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Body of the banner displayed during audio recording

Audio and video recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudioVideo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Body of the banner displayed during audio and video recording

Audio recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudio

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Audio recording in progress

Title of the banner displayed during audio recording

Audio and video recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudioVideo

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Recording in progress

Title of the banner displayed during audio and video recording

Closed conversation configuration

"Conversation closed" message

com.unblu.desk.conversation.closed.closedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This conversation has been closed

Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured

Conversation template view model

Default audio request template

com.unblu.conversationtemplate.default.audioRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming audio call

Default chat invite template

com.unblu.conversationtemplate.default.chatInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show chat invite

Default chat PIN template

com.unblu.conversationtemplate.default.chatPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join chat

Default chat request template

com.unblu.conversationtemplate.default.chatRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming chat request

Default template for embedded co-browsing with PIN

com.unblu.conversationtemplate.default.domcapPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join embedded co-browsing

Default embedded co-browsing request template

com.unblu.conversationtemplate.default.domcapRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming embedded co-browsing request

Default universal co-browsing invite template

com.unblu.conversationtemplate.default.headlessInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show universal co-browsing invite

Default template for universal co-browsing with PIN

com.unblu.conversationtemplate.default.headlessPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join universal co-browsing

Default universal co-browsing request template

com.unblu.conversationtemplate.default.headlessRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming universal co-browsing request

Default mobile co-browsing request template

com.unblu.conversationtemplate.default.mobileCobrowsingRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming mobile co-browsing request

Default template for mobile co-browsing with PIN

com.unblu.conversationtemplate.default.mobilePinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join mobile co-browsing

Default offline chat request template

com.unblu.conversationtemplate.default.offlineChatRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming offline chat request

Default scheduled conversation template

com.unblu.conversationtemplate.default.scheduledConversationName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scheduled conversation

Default screen sharing invite template

com.unblu.conversationtemplate.default.screenSharingInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show screen

Default template for screen sharing with PIN

com.unblu.conversationtemplate.default.screenSharingPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join screen sharing

Default screen sharing request template

com.unblu.conversationtemplate.default.screenSharingRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming screen sharing request

Default video request template

com.unblu.conversationtemplate.default.videoRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming video call

Default visitor co-browsing template

com.unblu.conversationtemplate.default.visitorCobrowsingName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Social co-browsing

Description of default whiteboard invitation template

com.unblu.conversationtemplate.default.whiteboardInviteDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Default template used for all "show whiteboard" invites unless configured otherwise

Default whiteboard invite template

com.unblu.conversationtemplate.default.whiteboardInviteName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show whiteboard

Description of default whiteboard PIN template

com.unblu.conversationtemplate.default.whiteboardPinDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The default template used for all PIN-based whiteboard requests unless configured otherwise

Default template for whiteboard with PIN

com.unblu.conversationtemplate.default.whiteboardPinName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Join whiteboard

Description of default whiteboard request template

com.unblu.conversationtemplate.default.whiteboardRequestDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Default whiteboard request template

Default template for whiteboard requests

com.unblu.conversationtemplate.default.whiteboardRequestName

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming whiteboard requests

Agent Desk home component

Label for "Show whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Show whiteboard

Description for "start whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Prepare a whiteboard conversation and invite your customer

Label for "whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Whiteboard

Description of "start whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Start a whiteboard PIN session with a visitor

Agent "request admission" component configuration

Label for "Cancel admission request" button

com.unblu.agent.admission.request.cancelRequestBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Cancel

Title of "Request admission" page for agents

com.unblu.agent.admission.request.mainTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join conversation

Label for "Request admission" button

com.unblu.agent.admission.request.requestAdmissionBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Join

Info text on "Request admission" page for agents denied admission

com.unblu.agent.admission.request.restrictedDeniedAdmissionInfoText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

You can try requesting access again

Displayed to agents trying to access a non-public conversation

Title of "Request admission" page for agents denied admission

com.unblu.agent.admission.request.restrictedDeniedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Admission denied

This title is used for conversations the agent hasn’t been admitted to

Info text on "Request admission" page for agents

com.unblu.agent.admission.request.restrictedInfoText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Access to this conversation is restricted. You must request admission.

Displayed to agents trying to access a non-public conversation

Info text on "Request admission" page for agents waiting for admission

com.unblu.agent.admission.request.restrictedPendingAdmissionInfoText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Wait for another agent to admit you to the conversation

Displayed to agents trying to access a non-public conversation

Title of "Request admission" page for agents waiting for admission

com.unblu.agent.admission.request.restrictedPendingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Admission requested

Used for conversations the agent has requested admission to

Label for "Request admission" button

com.unblu.agent.admission.request.restrictedRequestAdmissionBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Request admission

Used when an agent requests admission to a non-public conversation

Title of "Request admission" page for agents

com.unblu.agent.admission.request.restrictedTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Admission needed

Used for conversations the agent hasn’t been admitted to

Label for "Retry" button

com.unblu.agent.admission.request.retryBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Retry

"Admission request canceled" text for agents

com.unblu.agent.admission.request.statusRequestCanceled

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**You have canceled your request to join**

Confirms to the agent that they canceled their request to be admitted to the conversation

"Request denied" text for agents

com.unblu.agent.admission.request.statusRequestDenied

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**Admission denied**
Contact the agent who invited you for further information

Displayed to an agent requesting admission when another agent denies their request

"Please wait (under review)" text for agents

com.unblu.agent.admission.request.statusWaitingForAdmission

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**Wait for another agent to admit you to the conversation**

Displayed to agents requesting admission when another agent is reviewing their request

"Please wait (no reviewer)" text for agents

com.unblu.agent.admission.request.statusWaitingForAgent

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

**Wait for another agent to join the conversation**

Displayed to the agent requesting admission when there’s no agent present to review their request

New outbound conversation

[.preview__label]#Label of "add connection" button in the new contact form #

com.unblu.agent.conversation.outbound.addContactButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Add connection

Label of "create visitor" button

com.unblu.agent.conversation.outbound.createVisitorButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Create

Label of "anonymous" visitor type select option

com.unblu.agent.conversation.outbound.createVisitorRoleAnonymous

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Anonymous

Label of "authenticated" visitor type select option

com.unblu.agent.conversation.outbound.createVisitorRoleRegisteredUser

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Authenticated

Label of "visitor type" select

com.unblu.agent.conversation.outbound.createVisitorRoleSelectLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Customer type

Label of "create visitor" button

com.unblu.agent.conversation.outbound.createVisitorTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New customer

Hint for "counterpart search" input field

com.unblu.agent.conversation.outbound.searchCounterpartPersonInputHint

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Enter name, email, or source ID

Label of "counterpart search" input field

com.unblu.agent.conversation.outbound.searchCounterpartPersonInputLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Search for a customer

Label above "linked external messenger contacts" list

com.unblu.agent.conversation.outbound.selectContactsLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connected messengers

Label of "add new connection" button

com.unblu.agent.conversation.outbound.selectContactsNewButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Add connection

Label of "start conversation" button

com.unblu.agent.conversation.outbound.startConversationButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Start conversation

Label of "new visitor" button

com.unblu.agent.conversation.outbound.startVisitorCreationButton

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New customer

Base "edit person" component configuration

Description for "avatar" field

com.unblu.person.edit.avatarDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

We recommend uploading square images (128px by 128px) with transparent backgrounds. Larger images are resized.

Label of "avatar" field

com.unblu.person.edit.avatarLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Avatar

Label of "email" field

com.unblu.person.edit.emailLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Email

Label of "first name" field

com.unblu.person.edit.firstNameLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

First name

Label of "last name" field

com.unblu.person.edit.lastNameLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Last name

Label of "nickname" field

com.unblu.person.edit.nicknameLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Name

Label of "phone number" field

com.unblu.person.edit.phoneNumberLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Phone number

Message after saving a conversation

com.unblu.person.edit.saveNotification

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation saved

Label of "source ID" field

com.unblu.person.edit.sourceIdLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Source ID

Label of "username" field

com.unblu.person.edit.usernameLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Username

Conversation history configuration

Title of "conversation details" component

com.unblu.conversationhistory.detailsTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation details

Queue UI

"Delegated to me" label text

com.unblu.queue.ui.categoryDelegatedToMe

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

Delegated to me

Embedded Visitor UI

Conversation list aria label

com.unblu.si.embedded.ui.conversationListAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Conversations

Embedded co-browsing placeholder

com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

# You are sharing this browser tab

Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.

Title of conversation list action bar

com.unblu.si.embedded.ui.engagementBarTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Conversations with Unblu

Title of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

New

Tooltip of "engagements" dropdown

com.unblu.si.embedded.ui.engagementButtonTooltip

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

New conversation

Engagement area aria label

com.unblu.si.embedded.ui.engagementComponentAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Engagement area

Embedded Visitor UI aria label

com.unblu.si.embedded.ui.generalAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface

Screen sharing placeholder

com.unblu.si.embedded.ui.screenSharingPlaceholder

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

# You're sharing your screen

Description for the screen sharing placeholder. Use Markdown for custom formatting.

Site integration UI configuration

"Closed active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedActiveState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Open

Text displayed on the launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed active state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedActiveStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open active conversation

"Closed state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonClosedState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Contact us

Text displayed on the launcher button when the engagement UI is closed. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "closed state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Open chat and collaboration interface

"Open active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenActiveState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Collapse

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open active state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse the active conversation

"Open state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonOpenState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Collapse

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "open state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse chat and collaboration interface

"Popped out active state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Pop in

Text displayed on the launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out active state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop active conversation back into this tab

"Popped out state" text of launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutState

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Pop in

Text displayed on the launcher button when the engagement UI is open. The text is displayed as a tooltip if the launcher button style is "ICON".

Launcher button "popped out state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop chat and collaboration interface back into this tab

Role description of site integration component

com.unblu.siteintegration.ui.siteIntegrationRoleDescription

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat and collaboration interface

Client state action bar configuration

Label for the "collapse UI" action

com.unblu.clientstate.actionbar.ui.collapseAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Collapse UI

Label for the "maximize UI" action

com.unblu.clientstate.actionbar.ui.maximizeAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Maximize UI

Label for the "minimize UI" action

com.unblu.clientstate.actionbar.ui.minimizeAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Minimize UI

Label for the "pop-in UI" action

com.unblu.clientstate.actionbar.ui.popinAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Close pop-out

Label for the "pop-out UI" action

com.unblu.clientstate.actionbar.ui.popoutAction

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Pop-out

PersonLabelComponent

Label for "add label" button

com.unblu.personlabel.addLabelButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Add label

Avatar configuration

"Connected through external messenger" label

com.unblu.avatar.ui.connectedThroughExternalMessenger

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Connected through ${externalMessengerName}

Displayed in the avatar’s tooltip and person’s info if they are connected through an external messenger to the conversation

Arguments

Name Type Description

externalMessengerName

String

ButtonTexts

Label of "back" button

com.unblu.core.client.ui.buttons.ButtonTexts.buttonLabelBack

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Back

Label of "clear" button

com.unblu.core.client.ui.buttons.ButtonTexts.buttonLabelClear

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Clear

Action overlay

Tooltip for "more actions" button

com.unblu.actionoverlay.ui.moreActions

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

More actions

Displayed on the "more actions" button in the action overlay

Visitor notification request service

Title of notification permission opt-in banner for visitors

com.unblu.visitor.notification.notificationOptInTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY

  • Visibility: PUBLIC

  • Default:

Notify me of updates to my conversations

Visitor UI

"Active conversations" filter button label

com.unblu.visitor.ui.activeConversationsFilterButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Active

Aria label for active item in conversation list

com.unblu.visitor.ui.conversationListActiveItemAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Active conversation

Label for empty conversation list

com.unblu.visitor.ui.emptyListLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

No conversations available

Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.

"Ended conversations" filter button label

com.unblu.visitor.ui.endedConversationsFilterButtonLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Archived

Text displayed as title in the action bar of on the conversation / initial engagement overview screen

com.unblu.visitor.ui.overviewTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Conversations with Unblu

Title for the action bar of the conversation or initial engagement overview screen

Visitor conversation UI

Label displayed below loader

com.unblu.visitor.conversation.ui.slowConnectionLoadingConversationLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Connecting to conversation...

Displayed when opening a conversation takes longer then usual

Engagement UI

Subtitle for initial engagements when agents are available

com.unblu.visitor.ui.engagement.availableSubtitle

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Start a new conversation below

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements when agents are available

com.unblu.visitor.ui.engagement.availableTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

We're here to help

"Initial engagements" refers to the situation where there are no conversations yet

Subtitle for initial engagements when no agent is available

com.unblu.visitor.ui.engagement.awaySubtitle

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Send us a message and we'll get back to you

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements if no agent is available

com.unblu.visitor.ui.engagement.awayTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Currently offline

"Initial engagements" refers to the situation where there are no conversations yet

General system message when creating conversation failed

com.unblu.visitor.ui.engagement.couldNotCreateConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Couldn't create conversation

Label for "audio call" engagement button

com.unblu.visitor.ui.engagement.engagementAudioCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Call support

Label for "chat" engagement button

com.unblu.visitor.ui.engagement.engagementChat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Chat to a support agent

Label for "offline message" engagement button

com.unblu.visitor.ui.engagement.engagementOfflineMessage

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Send a message

Label for "PIN" engagement button

com.unblu.visitor.ui.engagement.engagementPin

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter PIN

Label for "embedded co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Share website

Label for "mobile co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Co-browse mobile application

Label for "screen sharing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestScreenSharing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Share screen

Label for "universal co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Share website

Label for "request whiteboard" engagement button

com.unblu.visitor.ui.engagement.engagementRequestWhiteboard

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Whiteboard

Label for "video call" engagement button

com.unblu.visitor.ui.engagement.engagementVideoCall

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Video call

System message if conversation couldn’t be created because no agent was available

com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

The conversation couldn't be started because there's no agent available. Please try again later.

Visitor-side PIN UI

PIN component description

com.unblu.visitor.ui.pinDescription

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Contact customer support for a PIN

Description text for the PIN component. Use Markdown for custom formatting.

Error displayed if redeeming PIN fails

com.unblu.visitor.ui.pinError

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Incorrect PIN. Try again.

"PIN entry rate limiting activated" message

com.unblu.visitor.ui.pinErrorRateLimit

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

You entered an incorrect PIN too many times

Error message displayed if PIN entry rate limiting is triggered by too many unsuccessful attempts

PIN input aria label

com.unblu.visitor.ui.pinInputAriaLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter PIN here

PIN input label

com.unblu.visitor.ui.pinInputLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter PIN

PIN component title

com.unblu.visitor.ui.pinTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join with PIN

Main pop-out

Title of the visitor pop-out window

com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Unblu session

The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.

ConversationEndedComponent

conversationCanceledLabel

com.unblu.visitordesk.conversationended.conversationCanceledLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**This conversation has been canceled**

Label informing the client that the requested conversation has been canceled

conversationEndedLabel

com.unblu.visitordesk.conversationended.conversationEndedLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**This conversation has ended**

Label informing the client that the conversation has been ended

customInformationCanceled

com.unblu.visitordesk.conversationended.customInformationCanceled

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Custom text added below the general conversation information on the "Conversation canceled/ended" page of canceled conversations. Use Markdown for custom formatting.

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

customInformationEnded

com.unblu.visitordesk.conversationended.customInformationEnded

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Custom text added below the general conversation information on the "Conversation canceled/ended" page of ended conversations. Use Markdown for custom formatting.

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitleCanceled

com.unblu.visitordesk.conversationended.mainTitleCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Not possible to join conversation

Title of the "Conversation canceled" page

mainTitleEnded

com.unblu.visitordesk.conversationended.mainTitleEnded

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Not possible to join the conversation

Title of the "Conversation ended" page

Visitor admission request component

"Cancel request" button label

com.unblu.visitordesk.admission.request.cancelRequestBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Cancel

Custom text for "request admission" window

com.unblu.visitordesk.admission.request.customInformation

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Use Markdown for custom formatting

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Label for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Email

Placeholder for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailPlaceholder

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter your email address

"Join as an agent" button label

com.unblu.visitordesk.admission.request.joinAsAgentBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join as an agent

Title of "request admission" window

com.unblu.visitordesk.admission.request.mainTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join conversation

Label for anonymous visitor’s name input field

com.unblu.visitordesk.admission.request.nicknameLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Name

Placeholder for anonymous visitor’s input field

com.unblu.visitordesk.admission.request.nicknamePlaceholder

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Enter your name

Placeholder for the anonymous person’s name input field

"Request admission" button label

com.unblu.visitordesk.admission.request.requestAccessBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Join

"Retry" button label

com.unblu.visitordesk.admission.request.retryBtn

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

Retry

Label for status message if request canceled

com.unblu.visitordesk.admission.request.statusRequestCanceled

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**You have canceled your request to join**

The message informs the visitor that they canceled their request to join the conversation

Label for status message if request denied

com.unblu.visitordesk.admission.request.statusRequestDenied

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**Admission denied**
Please contact the agent who invited you for further information

The message informs the visitor that an agent denied their admission request

Label for status message if request awaiting approval

com.unblu.visitordesk.admission.request.statusWaitingForAdmission

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**Please wait for the agent to admit you to the conversation**

The message informs the visitor that an agent is reviewing their admission request

Label for status message if request awaiting agent

com.unblu.visitordesk.admission.request.statusWaitingForAgent

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

**Please wait for the agent to join the conversation**

The message informs the visitor that there is no agent present who could review their admission request

Waiting room component

Waiting room window custom text

com.unblu.visitordesk.waitingroom.customInformation

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY

  • Visibility: PUBLIC

  • Default:

 
          

Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.

Arguments

Name Type Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

mainTitle

com.unblu.visitordesk.waitingroom.mainTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for conversation to start

Title at the top of the "Waiting room" page

waitingForActivationLabel

com.unblu.visitordesk.waitingroom.waitingForActivationLabel

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**Please wait for the agent to start the conversation**

Label informing the client that they are allowed to join, but an agent has to start the conversation first

Visitor Desk conversation UI

Title for the "Files" context panel on Visitor Desk

com.unblu.visitor.conversation.ui.filesTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Files

Label for the "Messaging" action in the action bar on Visitor Desk

com.unblu.visitor.conversation.ui.messageingActionLabel

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat

Title for the "Messaging" context panel on Visitor Desk

com.unblu.visitor.conversation.ui.messageingTitle

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Chat

Whiteboard UI

Toast message when exporting image to chat fails

com.unblu.whiteboard.ui.exportFailedToastText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to export image to chat. Error: ${error}

Arguments

Name Type Description

error

String

Toast message displayed upon successfully exporting image to chat

com.unblu.whiteboard.ui.exportSuccessfulToastText

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Image exported to chat

Concierge message texts

Concierge "Enter email" question

com.unblu.conversation.concierge.EnterEmailQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Please enter your email address

Concierge "Enter phone" question

com.unblu.conversation.concierge.EnterPhoneQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Enter your phone number

"Reason for agent offboarding" message: conversation canceled

com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation has been canceled

"Reason for agent offboarding" message: conversation ended

com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation has ended

"Reason for agent offboarding" message: conversation unassigned

com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation has been unassigned and all secondary agents have been removed

"Reason for agent offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for agent offboarding" message: conversation forwarded

com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The forwarding invitation has been accepted. You have been automatically removed from this conversation.

"Reason for agent offboarding" message: participant removed

com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You've been removed from the conversation and won't be able to access it anymore

"Reason for agent offboarding" message: onboarding declined

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You haven't been granted access to the conversation

"Reason for agent offboarding" message: onboarding timed out

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Your onboarding process timed out. You can't join the conversation.

"Reason for agent offboarding" message: other reason

com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You left the conversation

"Reason for agent offboarding" message: person left conversation

com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You left the conversation

"Reason for agent offboarding" message: person removed after timeout

com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You were removed from the conversation after a connection loss

"Reason for agent offboarding" message: solved by bot

com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation was marked as "solved" and has subsequently ended

"Agent onboarding completed" message

com.unblu.conversation.concierge.agentOnboardingDoneMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Thank you ${recipientName}, let's begin.

Arguments

Name Type Description

recipientName

String

Agent onboarding timeout message for hand-off

com.unblu.conversation.concierge.agentOnboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

It seems your onboarding process is taking too long, I'll continue the process without waiting for an answer.

Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF

Idle timeout message during agent onboarding process

com.unblu.conversation.concierge.agentOnboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

It seems nothing's happening here, I'll continue the onboarding process without waiting for an answer.

Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process

Agent onboarding info message 1

com.unblu.conversation.concierge.agentOnboardingInfoMessage1

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Agent onboarding info message 1

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 2

com.unblu.conversation.concierge.agentOnboardingInfoMessage2

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Agent onboarding info message 2

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Agent onboarding info message 3

com.unblu.conversation.concierge.agentOnboardingInfoMessage3

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Agent onboarding info message 3

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to accept terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Accept

Label for button to decline terms & conditions during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Decline

Agent onboarding "terms and conditions" question

com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Before the conversation can start, you must accept the terms and conditions.

Agent onboarding "welcome" message

com.unblu.conversation.concierge.agentOnboardingWelcomeMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Hello, I'm the concierge. I'm here to help get the conversation with your client started.

Arguments

Name Type Description

recipientName

String

Concierge "offboarding global timeout" message

com.unblu.conversation.concierge.offboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Your offboarding process took too long and will be ended automatically.

Concierge "offboarding idle timeout" message

com.unblu.conversation.concierge.offboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Seems like nothing is happening here, I'll end your offboarding for you.

Visitor onboarding timeout message

com.unblu.conversation.concierge.onboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

It seems your onboarding process is taking too long, I'll forward you to the next available agent.

Idle timeout message during visitor onboarding process

com.unblu.conversation.concierge.onboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Seems like nothing's happening here, I'll forward you to the next available agent.

Label for button to accept "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Sure

The label is also used as the text for the reply

Label for button to decline "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "requeue" question during reboarding

com.unblu.conversation.concierge.reboardingAskToRequeueQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

There's currently no agent in this conversation. Should I forward you to the next available agent?

Concierge "reboarding global timeout" message

com.unblu.conversation.concierge.reboardingGlobalTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Your reboarding process took too long and will be ended automatically.

Concierge "reboarding idle timeout" message

com.unblu.conversation.concierge.reboardingIdleTimeout

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Seems like nothing is happening here, I'll close your reboarding for you.

Visitor offboarding info message 1

com.unblu.conversation.concierge.visitorOffboardingInfoMessage1

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 1

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 2

com.unblu.conversation.concierge.visitorOffboardingInfoMessage2

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 2

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 3

com.unblu.conversation.concierge.visitorOffboardingInfoMessage3

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 3

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 4

com.unblu.conversation.concierge.visitorOffboardingInfoMessage4

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 4

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 5

com.unblu.conversation.concierge.visitorOffboardingInfoMessage5

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 5

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding info message 6

com.unblu.conversation.concierge.visitorOffboardingInfoMessage6

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor offboarding info message 6

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor offboarding "rate conversation" request

com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Rate your experience

Text for the request to rate the conversation during the visitor offboarding process

Label for button to decline "rating" question

com.unblu.conversation.concierge.visitorOffboardingRateDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Skip rating

The label text is also used as the text for the reply

"Reason for visitor offboarding" message: conversation canceled

com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation has been canceled.
If you have any further questions, please reach out to your agent.

"Reason for visitor offboarding" message: conversation ended

com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation has ended.
If you have any further questions please create a new conversation.

"Reason for visitor offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

"Reason for visitor offboarding" message: participant removed from conversation

com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You've been removed from the conversation and won't be able to access it anymore.

"Reason for visitor offboarding" message shown during offboarding: onboarding declined

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

We were unable to connect you. Please start a new conversation.

"Reason for visitor offboarding" message: onboarding timeout

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Your onboarding process timed out. You can't join the conversation.

"Reason for visitor offboarding" message: other reason

com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You left the conversation.

"Reason for visitor offboarding" message: person left

com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You left the conversation.

"Reason for visitor offboarding" message: removed after timeout

com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You were removed from the conversation after a connection loss.

"Reason for visitor offboarding" message: solved by bot

com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The conversation has ended.
If you have any further questions, start a new conversation.

Label for button to accept "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Sure

"Ask for email and send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

If you give us your email address, we can send you a log of this conversation.

Text for button to decline "send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

No, thank you

Visitor offboarding "send log" question

com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Do you want a log of this conversation to be sent to your email address ${email}?

Arguments

Name Type Description

email

String

Message that sending the conversation log was successful

com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Thank you, the conversation log has been sent to ${email}.

Arguments

Name Type Description

email

String

Message if checking agent availability was successful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

I'll connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.

Message if checking agent availability was unsuccessful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

All agents are currently busy. I will connect you with the next available agent.

The message is displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.

Concierge "no agent available" message

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Unfortunately there's no agent available right now.

Concierge "choose named area" question

com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Which topic are you interested in today?

Concierge "choose team" question

com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Which topic are you interested in today?

Concierge "visitor onboarding completed" message

com.unblu.conversation.concierge.visitorOnboardingDoneMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.

Arguments

Name Type Description

recipientName

String

Concierge "email notification" confirmation message

com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Thank you. We'll send you an email with a link to this conversation as soon as an agent answers.

Label for button to receive email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Sure

Label for button to decline email notification during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "email notification" question

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

If you give us your email address, we can notify you when an agent answers.

Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.

Visitor onboarding info message 1

com.unblu.conversation.concierge.visitorOnboardingInfoMessage1

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor onboarding info message 1

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 2

com.unblu.conversation.concierge.visitorOnboardingInfoMessage2

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor onboarding info message 2

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Visitor onboarding info message 3

com.unblu.conversation.concierge.visitorOnboardingInfoMessage3

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Visitor onboarding info message 3

Arguments

Name Type Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for button to decline "name" question

com.unblu.conversation.concierge.visitorOnboardingNameDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "name" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingNameQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Can you give me your name, please?

Label for button to agree to "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Sure

Concierge "phone confirmation" message

com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Thank you. We will contact you as soon as possible.

Label for button to decline "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

No, thank you

The label is also used as the text for the reply

Concierge "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Can you provide us with your phone number so that we can call you back?

Asked during visitor onboarding

Label for button to skip concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Skip

The label is also used as the text for the reply

Concierge "topic" question during onboarding

com.unblu.conversation.concierge.visitorOnboardingTopicQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

What topic would you like to talk about?

Label for button to accept terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Accept

Label for button to decline terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Decline

Concierge visitor onboarding "terms and conditions" question

com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.

Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process

Concierge visitor onboarding "welcome" message

com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.

Arguments

Name Type Description

recipientName

String

DialogBotConfiguration

sentFailedReasonWebhookFailed

com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Failed to send message to dialog bot.

Reason displayed if a message could not be send to a dialog bot via webhook.

Log CSV and Excel formatter

Source data of the assigned agent

com.unblu.conversationhistory.export.assigneeSourceData

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Assigned agent source data

The visitor external messenger contact ID

com.unblu.conversationhistory.export.visitorExternalMessengerContactId

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Visitor external messenger contact ID

Server date and time formatting

Server-side date/time format

com.unblu.core.server.time.dateTimeFormat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

dd.MM.yyyy HH:mm

Visitor invitation email

Invitation mail template

com.unblu.core.invitationmail.body

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You are invited to join a conversation with ${inviterName}.

Please click the link below to join:

${link}

Template text for invitation emails

Arguments

Name Type Description

inviterName

String

inviterEmail

String

topic

String

scheduledTime

String

timeZone

String

link

String

inviteeName

String

inviteeEmail

String

Subject of invitation email

com.unblu.core.invitationmail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation invitation

Subject of invitation emails

Time format

com.unblu.core.invitationmail.timeFormat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

dd.MM.yyyy HH:mmZ

Java DateTime compatible format used throughout the visitor invitation email

Conversation message log export configuration

Prefix for messages rejected by message interceptor

com.unblu.conversation.export.labelMessageRejectedPrefix

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

[BLOCKED]

Used in message logs

Conversation message log email

Footer of conversation message log email

com.unblu.conversation.messagelog.mail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Beginning of conversation log email

com.unblu.conversation.messagelog.mail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

Here is the message log you requested:

Arguments

Name Type Description

conversationId

String

participantNames

String

recipientName

String

recipientEmail

String

recipientPhone

String

Log entry format

com.unblu.conversation.messagelog.mail.logEntryFormat

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${serverUtcTime} ${senderName}: ${messageText}

Arguments

Name Type Description

senderName

String

senderPersonId

String

recipientsPersonIds

String

sendUtcTime

String

serverUtcTime

String

messageText

String

Subject of conversation log email

com.unblu.conversation.messagelog.mail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation message log for conversation with ${participantNames}

Arguments

Name Type Description

conversationId

String

participantNames

String

recipientName

String

DispatcherWorkerGroupService

noWorker

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

No collaboration instance available

"Password generated" email

"Automatically triggered" text of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system or an administrator.

Footer of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Have a great day!
The Unblu team.

Main content of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dear ${firstName} ${lastName},

A new password has been generated for your account on ${agentDeskUrl}.

Username: ${userName}

New password: ${generatedPassword}

Arguments

Name Type Description

firstName

String

lastName

String

userName

String

generatedPassword

String

agentDeskUrl

String

recipientEmail

String

Subject of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New password generated

"Password reset via link" email

Additional text of automatically triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system or an administrator.

Additional content of user-triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email should have been triggered by you. If you didn't request a password reset, please ignore this email.

Footer of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Have a great day!
The Unblu team

Main content of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Dear ${userName},

A password reset link was requested for your account.
Please click the following link to generate a new password:

${passwordLink}

This link is valid for 24 hours.

Arguments

Name Type Description

userName

String

passwordLink

String

recipientEmail

String

Subject of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your password reset request

"New assignment request" notification email

"Automatically triggered" text in "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer for "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
Your support team

Content of "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

There is a new assignment request.

In: ${targetName}

From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}

Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}

Arguments

Name Type Description

targetName

String

visitorName

String

conversationTopic

String

visitorLanguage

String

visitorLocationInfo

String

visitorOs

String

visitorBrowser

String

acceptAgentDeskLink

String

acceptAgentDeskSingleLink

String

initialEngagementUrl

String

Subject of "new assignment request" notification emails

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

New assignment request from ${visitorName}

Arguments

Name Type Description

visitorName

String

Agent "new message" notification email

"Automatically triggered" text for agents' "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of agents' "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.agent.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for agents

com.unblu.core.push_notification.mail.messages.authenticated.agent.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Anonymous visitor "new message" notification email

"Automatically triggered" text for anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of anonymous visitors' "new message" notification email

com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

recipientName

String

recipientEmail

String

Subject of anonymous visitors' "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientPersonSourceId

String

recipientName

String

Authenticated visitor "new message" notification email

"Automatically triggered" text for authenticated visitor "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of authenticated visitor "new message" notification emails

com.unblu.core.push_notification.mail.messages.authenticated.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails for authenticated visitors

com.unblu.core.push_notification.mail.messages.authenticated.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${notificationCount} new messages from ${lastMessageSender}

Arguments

Name Type Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Agent forwarding notification email

"Automatically triggered" text in "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Agent invitation notification email

"Automatically triggered" text in "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation invitation from ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Team forwarding notification email

"Automatically triggered" text in "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "conversation team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.team.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation forwarded by ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Team invitation notification email

"Automatically triggered" text in "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${invitationRecipient},

${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation invitation from ${invitationCreator}

Arguments

Name Type Description

initialEngagementType

String

invitationCreator

String

Deputy delegation notification email

"Automatically triggered" text in "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${recipientName},

${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

Inbound request notification email

"Automatically triggered" text in "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello ${recipientName},

${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject of "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initialEngagementType} from ${contextPersonName}

Arguments

Name Type Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

Incoming call notification email

"Automatically triggered" text for "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Incoming call from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

Missed call notification emails

"Automatically triggered" text for "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

This email was automatically triggered by the system.

Footer of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyFooter

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Best regards,
The Unblu team

Main content of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyTop

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.subject

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Missed call from ${callInitiator}

Arguments

Name Type Description

callType

String

callInitiator

String

conversationId

String

Message texts configuration

General system message displayed when a visitor cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${requestingVisitorName} canceled their request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

Personal system message displayed to the visitor who cancels their request to join a conversation

com.unblu.conversation.message.admissionCanceledPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You canceled your request to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who denies a visitor’s request to join a conversation

com.unblu.conversation.message.admissionDeniedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You denied ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

General system message displayed when an agent grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

respondingAgentName

String

requestingVisitorName

String

Personal system message displayed to the agent who grants a visitor’s request to join a conversation

com.unblu.conversation.message.admissionGrantedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You granted ${requestingVisitorName}'s request to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

General system message displayed when a visitor asks to join a conversation

com.unblu.conversation.message.admissionRequestedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${requestingVisitorName} asked to join the conversation

Category CONVERSATION_ADMISSION

Arguments

Name Type Description

requestingVisitorName

String

Personal system message displayed to the visitor who asks to join a conversation

com.unblu.conversation.message.admissionRequestedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You asked to join the conversation

Category CONVERSATION_ADMISSION

General system message displayed when an agent redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the invitation

Category AGENT_INVITATION

Arguments

Name Type Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed their invitation

com.unblu.conversation.message.agentInvitationRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the invitation

Category AGENT_INVITE

General system message displayed when an agent’s invitation is revoked

com.unblu.conversation.message.agentInvitationRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name Type Description

invitingAgentName

String

invitedAgentName

String

Personal system message displayed to the agent who revoked another agent’s invitation

com.unblu.conversation.message.agentInvitationRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the invitation of the agent ${invitedAgentName}

Category AGENT_INVITATION

Arguments

Name Type Description

invitedAgentName

String

General system message displayed when an agent is invited to join a conversation

com.unblu.conversation.message.agentInvitedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION.

Arguments

Name Type Description

invitingAgentName

String

invitedAgentName

String

Personal system message for the agent who invited another agent to join a conversation

com.unblu.conversation.message.agentInvitedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You invited the agent ${invitedAgentName} to join the conversation

Category AGENT_INVITATION

Arguments

Name Type Description

invitedAgentName

String

Message for layer activation request

com.unblu.conversation.message.approvalLayerActivationRequest

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow collaboration on ${layerType}?

Arguments

Name Type Description

layerType

String

Message for "layer control" approval

com.unblu.conversation.message.approvalLayerControl

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow remote control of ${layerType}?

Arguments

Name Type Description

layerType

String

Message for "mark layer" approval

com.unblu.conversation.message.approvalLayerMarking

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Allow highlighting on ${layerType}?

Arguments

Name Type Description

layerType

String

Label for "approve" option

com.unblu.conversation.message.approvalOptionApprove

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

OK

Label for "decline" option

com.unblu.conversation.message.approvalOptionDecline

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Maybe later

Label for "approved" status

com.unblu.conversation.message.approvalStatusApproved

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The approval has been accepted

Label for "canceled" status

com.unblu.conversation.message.approvalStatusCanceled

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Approval request canceled

Label for "declined" status

com.unblu.conversation.message.approvalStatusDeclined

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The approval request has been declined

Label for "pending" status

com.unblu.conversation.message.approvalStatusPending

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Waiting for response...

Label for "timed out" status

com.unblu.conversation.message.approvalStatusTimedOut

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

The approval timed out

General system message for automatic server instance migration

com.unblu.conversation.message.automaticTerminateCollaborationServer

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

For technical reasons, this conversation must be migrated now.

Category TERMINATING_INSTANCES

General system message for automatic Rendering Service termination

com.unblu.conversation.message.automaticTerminateRenderingService

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

For technical reasons, ${target} must be terminated now.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

target

String

Footer of active offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingActive

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

*offboarding* active

Footer of ended offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingEnded

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

*offboarding* ended

General header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderGeneral

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**offboarding** ${participantName}

Arguments

Name Type Description

participantName

String

Personal header of offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderPersonal

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

**offboarding** you

Footer of an active onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingActive

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

*onboarding active*

Footer of an ended onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingEnded

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

*onboarding ended*

General header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderGeneral

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**onboarding** ${participantName}

Arguments

Name Type Description

participantName

String

Personal header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderPersonal

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

**onboarding** you

Footer of active reboarding bot thread

com.unblu.conversation.message.botThreadReboardingActive

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

*reboarding active*

Footer of ended reboarding bot thread

com.unblu.conversation.message.botThreadReboardingEnded

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

*reboarding ended*

General header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderGeneral

  • Type: Markdown text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

**reboarding** ${participantName}

Arguments

Name Type Description

participantName

String

Personal header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderPersonal

  • Type: Markdown text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

**reboarding** you

General system message sent when a call is aborted

com.unblu.conversation.message.callAbortedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} aborted the call

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

Personal system message sent to the person who declined an incoming call

com.unblu.conversation.message.callDeclinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You declined the call

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

General system message sent when a call is ended

com.unblu.conversation.message.callEndedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} ended the call

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

Personal system message sent to the person who ended a call

com.unblu.conversation.message.callEndedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You ended the call

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

General system message sent when a participant joined a call

com.unblu.conversation.message.callJoinedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

publishingState

String

Personal system message sent to the person joining a call

com.unblu.conversation.message.callJoinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You joined the call publishing ${publishingState}

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

publishingState

String

General system message sent when a participant left an active call

com.unblu.conversation.message.callLeftGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} left the call

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

Personal system message sent to the person who left an active call

com.unblu.conversation.message.callLeftPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You left the call

Category CALL_PARTICIPANT

Arguments

Name Type Description

participantName

String

General system message sent when a participant changed their publishing state

com.unblu.conversation.message.callPublishingChangedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} is now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name Type Description

participantName

String

publishingState

String

Personal system message displayed to a person who changed their publishing state

com.unblu.conversation.message.callPublishingChangedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You are now publishing ${publishingState}

Category CALL_PARTICIPANT_PUBLISHING_STATE

Arguments

Name Type Description

participantName

String

publishingState

String

Message sent to a conversation if nobody is available to answer a call and the caller requests a callback

com.unblu.conversation.message.callRequestCallbackMessage

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Please call me back

Arguments

Name Type Description

participantName

String

otherPersonNames

String

Personal system message sent to the person who took a snapshot of their own video stream

com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You took a snapshot of your own video stream

Category CALL_SNAPSHOT

Personal system message sent to the participant who took a snapshot of another participant’s video stream

com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You took a snapshot of ${snapshottedName}'s video stream

Category CALL_SNAPSHOT

Arguments

Name Type Description

snapshottedName

String

General system message sent when a call is started

com.unblu.conversation.message.callStartGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

callType

String

Personal system message for the person who started a call

com.unblu.conversation.message.callStartPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You started a ${callType}

Category CALL_LIFECYCLE

Arguments

Name Type Description

participantName

String

callType

String

Personal system message displayed to the person who resumed co-browsing

com.unblu.conversation.message.cobrowsingContinuedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You resumed co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name Type Description

person

String

Personal system message displayed to the person who paused co-browsing

com.unblu.conversation.message.cobrowsingPausedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You paused co-browsing

Category LAYER_ACTION_SHARING_PAUSE

Arguments

Name Type Description

person

String

General system message sent when awaited person type is set

com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

initiatingPersonName

String

newAwaitedPersonType

String

Personal system message for person who set awaited person type

com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

newAwaitedPersonType

String

General system message when conversation recording failed to initialize

com.unblu.conversation.message.conversationRecordingDeniedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation recording failed, activating ${layerName} denied

Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.

Arguments

Name Type Description

layerName

String

General system message when recording stops

com.unblu.conversation.message.conversationRecordingEndGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording stopped

Category RECORDING_LIFECYCLE

General system message when recording failed

com.unblu.conversation.message.conversationRecordingFailedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording failed

Category RECORDING_LIFECYCLE

General system message when recording starts

com.unblu.conversation.message.conversationRecordingStartGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Recording started

Category RECORDING_LIFECYCLE

General system message displayed when an agent accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

namedArea

String

Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You accepted the conversation request for the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

namedArea

String

General system message displayed when the conversation request for a named area is revoked

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

revokingAgentName

String

namedArea

String

Personal system message displayed to the agent who revoked a conversation request for a named area

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the conversation request in the queue of the named area ${namedArea}

Category VISITOR_INVITATION

Arguments

Name Type Description

namedArea

String

General system message displayed when an agent accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingPersonName} accepted the conversation request

Category VISITOR_INVITATION

Arguments

Name Type Description

redeemingPersonName

String

Personal system message displayed to the agent who accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You accepted the conversation request

Category VISITOR_INVITATION

General system message displayed when a conversation’s scheduled time changes

com.unblu.conversation.message.conversationScheduledTimeChangedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

initiatingPersonName

String

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

Personal system message displayed to the person who changed a conversation’s scheduled time

com.unblu.conversation.message.conversationScheduledTimeChangedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You changed the scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

General system message displayed when the topic of a conversation is set

com.unblu.conversation.message.conversationTopicSetGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${initiatingPersonName} set topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

initiatingPersonName

String

newTopic

String

Personal system message for the person who set the topic of a conversation

com.unblu.conversation.message.conversationTopicSetPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You set the topic to "${newTopic}"

Category CONVERSATION_PROPERTIES

Arguments

Name Type Description

newTopic

String

General system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${calleePersonName} invoked the custom conversation action ${action}

General system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

calleePersonName

String

action

String

Personal system message for custom conversation action invocation

com.unblu.conversation.message.customConversationActionInvokedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You invoked the custom conversation action ${action}

Personal system message sent when a custom conversation action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

action

String

General system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${calleePersonName} invoked the custom message action ${action}

General system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

calleePersonName

String

action

String

Personal system message for custom message action invocation

com.unblu.conversation.message.customMessageActionInvokedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You invoked the custom message action ${action}

Personal system message sent when a custom message action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

action

String

General system message for custom person action invocation

com.unblu.conversation.message.customPersonActionInvokedGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${calleePersonName} invoked the custom person action ${action} on ${targetPersonName}

General system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

calleePersonName

String

action

String

targetPersonName

String

Personal system message for custom person action invocation

com.unblu.conversation.message.customPersonActionInvokedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You invoked the custom person action ${action} on ${targetPersonName}

Personal system message sent when a custom person action has been invoked. Category CUSTOM_ACTION.

Arguments

Name Type Description

action

String

targetPersonName

String

Message during file scanning

com.unblu.conversation.message.fileScanning

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Scanning file: ${fileName}

Category FILE_UPLOAD

Arguments

Name Type Description

participantName

String

fileName

String

Message when file upload rejected

com.unblu.conversation.message.fileUploadRejected

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

File rejected: ${reason}

Category FILE_UPLOAD

Arguments

Name Type Description

participantName

String

fileName

String

reason

String

General system message displayed when a conversation is forwarded to another agent

com.unblu.conversation.message.forwardedToAgentGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${forwardingAgentName} has forwarded the conversation to the agent ${targetAgentName}

Category FORWARDING

Arguments

Name Type Description

targetAgentName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a named area

com.unblu.conversation.message.forwardedToNamedAreaGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}

Category FORWARDING

Arguments

Name Type Description

targetNamedAreaName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a team

com.unblu.conversation.message.forwardedToTeamGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}

Category FORWARDING

Arguments

Name Type Description

targetTeamName

String

forwardingAgentName

String

Personal system message displayed when the conversation has been forwarded to another team

com.unblu.conversation.message.forwardedToTeamPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Your conversation has been forwarded to another team. Please wait until the next agent joins...

Category FORWARDING

General system message displayed when the forwarding of a conversation to an agent is redeemed

com.unblu.conversation.message.forwardingToAgentRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the forwarding

Category FORWARDING_STATE

Arguments

Name Type Description

redeemingAgentName

String

Personal system message displayed to the agent who redeemed the forwarding of a conversation to themselves

com.unblu.conversation.message.forwardingToAgentRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the forwarding to yourself

Category FORWARDING_STATE

General system message displayed when the forwarding of a conversation to an agent is revoked

com.unblu.conversation.message.forwardingToAgentRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}

Category FORWARDING_STATE

Arguments

Name Type Description

revokingAgentName

String

targetAgentName

String

Personal system message displayed to the agent who revoked the forwarding of a conversation to an agent

com.unblu.conversation.message.forwardingToAgentRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the forwarding to the agent ${targetAgentName}

Category FORWARDING_STATE

Arguments

Name Type Description

targetAgentName

String

General system message displayed when the forwarding of a conversation to a team is redeemed

com.unblu.conversation.message.forwardingToTeamRedeemedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

redeemingAgentName

String

targetTeamName

String

Personal system message displayed to the agent who redeemed the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRedeemedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You redeemed the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

targetTeamName

String

General system message displayed when forwarding a conversation to a team is revoked

com.unblu.conversation.message.forwardingToTeamRevokedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${revokingAgentName} revoked the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

revokingAgentName

String

targetTeamName

String

Personal system message for the agent who revoked the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRevokedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You revoked the forwarding to the team ${targetTeamName}

Category FORWARDING_STATE

Arguments

Name Type Description

targetTeamName

String

Message sent to a visitor if an agent redeems a conversation request but won’t deal with it until later

com.unblu.conversation.message.invitationRedeemedButWillHandleLater

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER

  • Visibility: PUBLIC

  • Default:

I'm not available right now. I'll get back to you as soon as possible.

General system message when an agent is made a conversation’s new assigned agent, making it their responsibility

com.unblu.conversation.message.isNowAssignedAgentGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} is now the assigned agent of the conversation

Category PARTICIPANT_ROLE_CHANGE

Arguments

Name Type Description

participantName

String

General system message displayed when a person activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} activated mark mode

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You activated mark mode

Category LAYER_ACTION_CONTROL.

General system message displayed when a person deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} deactivated mark mode

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You deactivated mark mode

Category LAYER_ACTION_CONTROL

General system message displayed when a person activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} activated remote control

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You activated remote control

Category LAYER_ACTION_CONTROL

General system message displayed when a person deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${person} deactivated remote control

Category LAYER_ACTION_CONTROL

Arguments

Name Type Description

person

String

Personal system message displayed to the person who deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You deactivated remote control

Category LAYER_ACTION_CONTROL

System message displayed if the system activated a collaboration layer

com.unblu.conversation.message.layerActivatedBySystem

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was activated

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a person activated a collaboration layer

com.unblu.conversation.message.layerActivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${activatingPersonName} activated ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

activatingPersonName

String

Personal system message displayed to the person who activated a layer

com.unblu.conversation.message.layerActivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You launched ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a participant declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${decliningPersonName} declined to activate ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

decliningPersonName

String

Personal system message displayed to the person who declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You declined to activate ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped because of inactivity

Category LAYER_INACTIVITY

Arguments

Name Type Description

layerName

String

Personal system message displayed to the layer owner when their collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped because of inactivity

Category LAYER_INACTIVITY

Arguments

Name Type Description

layerName

String

System message displayed when the system deactivated a layer

com.unblu.conversation.message.layerDeactivatedBySystem

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

General system message displayed when a person deactivated a layer

com.unblu.conversation.message.layerDeactivatedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${layerName} was stopped by ${deactivatingPersonName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

deactivatingPersonName

String

Personal system message displayed to the person who deactivated a layer

com.unblu.conversation.message.layerDeactivatedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You stopped ${layerName}

Category LAYER_LIFECYCLE

Arguments

Name Type Description

layerName

String

Personal system message displayed to the secondary agent who was removed from a conversation because the assigned agent left

com.unblu.conversation.message.lifecycleConversationUnassignedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You've been removed from the conversation because the assigned agent left the conversation
  1. Category PARTICIPANT_LEFT_REASON

Personal system message for the participant who forwarded the conversation and was removed because the forwarding was accepted

com.unblu.conversation.message.lifecycleParticipantForwardedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

The forwarding invitation has been accepted. You've been automatically removed from this conversation.

Category PARTICIPANT_LEFT_REASON

General system message displayed when participant joins conversation

com.unblu.conversation.message.lifecycleParticipantJoinedGeneral

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

${participantName} joined the conversation

Category PARTICIPANT_JOINED

Arguments

Name Type Description

participantName

String

Personal system message displayed to the participanty who joined a conversation

com.unblu.conversation.message.lifecycleParticipantJoinedPersonal

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

You joined the conversation

Category PARTICIPANT_JOINED

Arguments

Name Type Description

participantName

String

Personal system message displayed to the participant who was removed from the conversation

com.unblu.conversation.message.lifecycleParticipantKickedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You've been removed from the conversation and won't be able to access it anymore

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who left the conversation for some other reason

com.unblu.conversation.message.lifecycleParticipantLeftOtherPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who has left a conversation

com.unblu.conversation.message.lifecycleParticipantLeftPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You left the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who did not complete the onboarding process

com.unblu.conversation.message.lifecycleParticipantOnboardingDeclinedPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You didn't complete the onboarding process and may therefore not join the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to the participant who ran into a timeout during the onboarding process

com.unblu.conversation.message.lifecycleParticipantOnboardingTimeoutPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

Your onboarding timed out, so you may not join the conversation

Category PARTICIPANT_LEFT_REASON

Personal system message displayed to a participant removed from a conversation after a timeout due to inactivity

com.unblu.conversation.message.lifecycleParticipantRemovedAfterTimeoutPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You were removed from the conversation after a loss of connection

Category PARTICIPANT_LEFT_REASON

System message displayed when conversation state changed

com.unblu.conversation.message.lifecycleStateChange

  • Type: Simple text

  • Allowed scopes: GLOBAL, ACCOUNT

  • Visibility: PUBLIC

  • Default:

Conversation state switched from ${previousState} to ${newState}

Category CONVERSATION_LIFECYCLE

Arguments

Name Type Description

previousState

String

newState

String

General system message for manual Collaboration Server migration

com.unblu.conversation.message.manualTerminateCollaborationServerGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${personName} migrated the conversation. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

personName

String

Personal system message for manual Collaboration Server migration

com.unblu.conversation.message.manualTerminateCollaborationServerPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You migrated the conversation. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

General system message for manual Rendering Service termination

com.unblu.conversation.message.manualTerminateRenderingServiceGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${personName} terminated ${target}. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

target

String

personName

String

Personal system message for manual Rendering Service termination

com.unblu.conversation.message.manualTerminateRenderingServicePersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

You terminated ${target}. This was necessary for technical reasons.

Category TERMINATING_INSTANCES

Arguments

Name Type Description

target

String

General system message displayed when a person changed their visibility in a conversation to "hidden"

com.unblu.conversation.message.participantChangedToHiddenGeneral

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility: PUBLIC

  • Default:

${participantName} is now hidden

Category PARTICIPANT_VISIBILITY_CHANGE

Arguments

Name Type Description

participantName

String

Personal system message for a person who changed their visibility to "hidden"

com.unblu.conversation.message.participantChangedToHiddenPersonal

  • Type: Simple text

  • Allowed scopes: CONVERSATION_TEMPLATE, CONVERSATION

  • Visibility