Text Properties

Preview

Configuration properties labelled "Preview":

Are new features for you to try out
May change or be removed without further notice in a future version
Shouldn’t be used in production

More about Preview

Deprecated

Configuration properties labelled "Deprecated":

Will be removed in the next major version of Unblu
Typically don’t affect the product anymore

More about Deprecated

Conversation templates list component

Group name for whiteboard templates

com.unblu.conversationtemplate.groupMediaWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Whiteboard

Group name for conversation templates that start a whiteboard

Agent conversation UI configuration

"End conversation" button label

com.unblu.agent.conversation.ui.btnEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

End conversation

Label for the "End conversation" button

"AGENT" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeAgentOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Agent

"NONE" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeNoneOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Nobody, the issue is resolved

Description of "change awaited person type on leave conversation" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Choose who must respond for the conversation to proceed:

Title of "change awaited person type on leave conversation" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeOnLeaveDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Before you leave the conversation

"VISITOR" option of "change awaited person type" dialog

com.unblu.agent.conversation.ui.changeAwaitedPersonTypeVisitorOptionLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Visitor

Label for the "forward to agent" button

com.unblu.agent.conversation.ui.labelForwardAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Forward to agent

Label for the "forward to agent" entry

Label for the "forward to team" button

com.unblu.agent.conversation.ui.labelForwardTeam

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Forward to team

Label for the "forward to team" entry

Label for the "invite an agent" button

com.unblu.agent.conversation.ui.labelInviteAgent

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Invite agent

Label for the "invite an agent" entry in the "internal" section of the invitation menu

Label for the "invite a team" button

com.unblu.agent.conversation.ui.labelInviteTeam

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Invite team

Label for the "invite a team" entry in the "internal" section of the invitation menu

Label for the "Invite a visitor" button

com.unblu.agent.conversation.ui.labelInviteVisitor

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Invite a visitor

DEPRECATED - no longer used

PIN expired label

com.unblu.agent.conversation.ui.pinExpired

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The PIN expired

Label when the PIN has expired

Label for the "generate new PIN" button

com.unblu.agent.conversation.ui.pinGenNewBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Generate new PIN

Label for the "generate new PIN" button.

Label for the PIN code

com.unblu.agent.conversation.ui.pinLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Share this PIN with your customer

Label displaying PIN expiry

com.unblu.agent.conversation.ui.pinRemainingTime

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

PIN expires in ${time}

Arguments

Name	Type	Description
time	String

Name

Type

Description

time

String

Title for the PIN dialog

com.unblu.agent.conversation.ui.pinTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join a customer conversation

Arguments

Name	Type	Description
templateName	String
templateDescription	String

Name

Type

Description

templateName

String

templateDescription

String

Tooltip for the "configure conversation" button

com.unblu.agent.conversation.ui.tooltipConfigureConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Configure conversation

Tooltip for the "forward conversation" button

com.unblu.agent.conversation.ui.tooltipForwarding

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Forward conversation

Tooltip for the "invite to conversation" button

com.unblu.agent.conversation.ui.tooltipInvite

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Invite people to the conversation

"Renew PIN" button label

com.unblu.agent.conversation.ui.visitorInviteBtnRenew

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Renew

Label for the "renew PIN" button

Label for revoke invitation button

com.unblu.agent.conversation.ui.visitorInviteBtnRevoke

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Revoke

Label for the "revoke invitation" button

Label for the email address input

com.unblu.agent.conversation.ui.visitorInviteLabelEmail

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Email address

Label for the "email address" input field

Label for the invitation type select

com.unblu.agent.conversation.ui.visitorInviteLabelType

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Invitation type

DEPRECATED - no longer used

Label displaying the invitations expiry

com.unblu.agent.conversation.ui.visitorInviteRemainingTime

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Expires in ${time}

Label displaying an invitation’s expiry time

Arguments

Name	Type	Description
time	String

Name

Type

Description

time

String

Title for the customer invitation fly-in menu

com.unblu.agent.conversation.ui.visitorInviteTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Invite a Customer

DEPRECATED - no longer used

Label for Email invite

com.unblu.agent.conversation.ui.visitorInviteTypeEmail

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Email invitation

DEPRECATED - no longer used

Label for PIN invite

com.unblu.agent.conversation.ui.visitorInviteTypePin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

PIN invitation

DEPRECATED - no longer used

Warning displayed if the conversation has already been forwarded.

com.unblu.agent.conversation.ui.warningAlreadyForwarded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The conversation has already been forwarded, do you want to revoke it and forward to someone else?

Warning displayed if a conversation has already been forwarded

Conversation details texts

Conversation source URL

com.unblu.conversationhistory.sourceUrl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Source URL

Label for the link to the system that was the source of the conversation

Conversation UI configuration

Dialog message displayed when navigating out of a conversation will end an active call

com.unblu.conversation.ui.closeWillEndCallMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Are you sure you want to end the call?

Dialog message displayed when navigating out of a conversation will end co-browsing

com.unblu.conversation.ui.closeWillEndCollaborationMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Are you sure you want to end the collaboration?

Dialog message displayed when navigating out of a conversation will end the conversation

com.unblu.conversation.ui.closeWillEndConversationMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Are you sure you want to end the conversation?

"End conversation" dialog text

com.unblu.conversation.ui.dialogQuestionEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Do you really want to end the conversation?

Text for the main dialog asking if the conversation should really be ended

"Leave conversation" dialog text

com.unblu.conversation.ui.dialogQuestionLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Do you really want to leave the conversation?

Main text for the dialog asking if the participant really wants to leave the conversation

"Stop collaboration" dialog text

com.unblu.conversation.ui.dialogQuestionStopCollaborationLayer

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Do you really want to stop collaborating?

Text for the main dialog asking if the collaboration should really be stopped

"End conversation" dialog title

com.unblu.conversation.ui.dialogTitleEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

End conversation

Title for the dialog asking if the conversation should really be ended

"Leave conversation" dialog title

com.unblu.conversation.ui.dialogTitleLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Leave conversation

Title for the dialog asking if the participant really wants to leave the conversation

"Stop collaboration layer" dialog title

com.unblu.conversation.ui.dialogTitleStopCollaborationLayer

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Stop collaboration

Title for the dialog asking if the collaboration should really be stopped

Error text when not authorized to connect

com.unblu.conversation.ui.errorConnectNotAuthorized

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

You are not allowed to open this conversation.
You can ask the assigned agent for an invitation to join.

The text displayed when someone attempts to join a conversation that they are not authorized to join

"Unknown conversation" connect error text

com.unblu.conversation.ui.errorConnectUnknownConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The requested conversation does not exist

Text for the "Unknown conversation" connect error

"Unknown presence" connect error text

com.unblu.conversation.ui.errorConnectUnknownPresence

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Your presence is unknown to the server

Deprecated, no longer used

Tooltip for group conversation avatar

com.unblu.conversation.ui.groupConversationAvatarTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

${num} other conversation participants

The tooltip can be used to indicate the number of other participants

Arguments

Name	Type	Description
num	Integer

Name

Type

Description

num

Integer

Floating Visitor UI aria label

com.unblu.conversation.ui.individualUiAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Chat and collaboration interface. Press the "escape" key to close this user interface.

Aria label for the Visitor Individual UI

Conversation action bar configuration

Label for "Change topic" action

com.unblu.conversation.actionbar.ui.actionBarChangeTopic

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Edit topic

Label for the change topic action

"Change topic" dialog title

com.unblu.conversation.actionbar.ui.actionBarChangeTopicDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Edit topic

Title for the "Change topic" dialog

"Change topic" input label

com.unblu.conversation.actionbar.ui.actionBarChangeTopicInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Enter up to 200 characters:

Label for the change topic input

Label for "whiteboard" action

com.unblu.conversation.actionbar.ui.actionBarWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Collaborate on whiteboard

Label for the "whiteboard" action

Label for "Remove participant" button

com.unblu.conversation.actionbar.ui.personDialogConfirmKickParticipantBtnLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Remove

Label for the confirmation button to remove a participant from a conversation

"Remove participant" confirmation question

com.unblu.conversation.actionbar.ui.personDialogKickParticipantQuestion

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Do you want to remove ${personName} from the conversation?

Confirmation question to remove a participant from a conversation

Arguments

Name	Type	Description
personName	String

Name

Type

Description

personName

String

"Remove participant" button label

com.unblu.conversation.actionbar.ui.personDialogLabelKickParticipant

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Remove participant

Label of the button to start the "Remove participant" dialog

Participant source URL label

com.unblu.conversation.actionbar.ui.personDialogSourceUrlLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Source

Label for the link to the system that was the source of the conversation participant

Call shortcut configuration

"Toggle camera" shortcut title

com.unblu.conversation.call.shortcuts.toggleCamTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Toggle the camera in a call

Label for the "toggle camera" shortcut

"Toggle microphone" shortcut title

com.unblu.conversation.call.shortcuts.toggleMicTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Toggle the microphone in a call

Label for the "toggle microphone" shortcut

Call UI configuration

Label for "answer call" button

com.unblu.conversation.call.btnAnswerCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Answer call

Label for the "answer call" button

Label for active "background blur" button

com.unblu.conversation.call.btnBlurActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Disable background blur

Label for the "active background blur" button

Label for inactive "background blur" button

com.unblu.conversation.call.btnBlurInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Enable background blur

Label for the "inactive background blur" button

Label for active "camera" button

com.unblu.conversation.call.btnCamActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Turn camera off

Label for the "active camera" button

Label for inactive "camera" button

com.unblu.conversation.call.btnCamInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Turn camera on

Label for the "inactive camera" button

Label for "cycle camera" button

com.unblu.conversation.call.btnCycleCamera

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Cycle camera

Label for the "cycle camera" button

Label for "decline call" button

com.unblu.conversation.call.btnDeclineCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Decline call

Label for the "decline cal" button

Label for "dismiss" button

com.unblu.conversation.call.btnDismiss

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Dismiss

Label for "display call here" button

com.unblu.conversation.call.btnDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Display call here

Label for the "display call here" button

Label for the "leave call" button

com.unblu.conversation.call.btnHangUp

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Leave call

Label for the "leave call and close conversation" button

com.unblu.conversation.call.btnHangUpAndCloseConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Leave call and close conversation

Label for the "leave call and end conversation" button

com.unblu.conversation.call.btnHangUpAndEndConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Leave call and end conversation

Label for the "leave call and conversation" button

com.unblu.conversation.call.btnHangUpAndLeaveConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Leave call and conversation

Label for "hide call UI" button

com.unblu.conversation.call.btnHide

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Show chat

Label for the "show chat" button

Label for "maximize individual UI" button

com.unblu.conversation.call.btnMaximize

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Maximize

Label for the "maximize call UI" button

Label for "media settings" button

com.unblu.conversation.call.btnMediaSettings

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Media settings

Label for the "open media settings" button

Label for active "microphone" button

com.unblu.conversation.call.btnMicActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Mute microphone

Label for the "active microphone" button

Label for inactive "microphone" button

com.unblu.conversation.call.btnMicInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Unmute microphone

Label for the "inactive microphone" button

Label for "minimize individual UI" button

com.unblu.conversation.call.btnMinimize

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Minimize

Label for the "minimize call UI" button

Label for the "pin video" button

com.unblu.conversation.call.btnPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Pin

Label for "pop in" button

com.unblu.conversation.call.btnPopIn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Dock call back in main window

Label for the "pop in" button

Label for "pop out" button

com.unblu.conversation.call.btnPopOut

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Pop call into separate window

Label for the "pop out" button

Label for "request callback" button

com.unblu.conversation.call.btnRequestCallback

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Ask to call back

Label for "video snapshot" button

com.unblu.conversation.call.btnSnapshot

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Take a video snapshot

Label for the "take video snapshot" button

Label for active "speaker" button

com.unblu.conversation.call.btnSpeakerActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Turn speaker off

Label for the "active speaker" button

Label for inactive "speaker" button

com.unblu.conversation.call.btnSpeakerInactive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Turn speaker on

Label for the "inactive speaker" button

Label for the "unpin video" button

com.unblu.conversation.call.btnUnpin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Unpin

Error text if audio input device (microphone) access denied

com.unblu.conversation.call.errorAudioInputAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Microphone access denied. Check your browser's microphone permissions.

Displayed if access is denied at the browser level

Error text if accessing audio input device failed

com.unblu.conversation.call.errorAudioInputAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Microphone access failed. Choose a different microphone and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if audio input device inaccessible

com.unblu.conversation.call.errorAudioInputGone

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Your microphone can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to audio input device denied

com.unblu.conversation.call.errorAudioInputInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Microphone access denied. You are using an insecure connection. Microphone access is only allowed over secure HTTPS connections.

Displayed if the browser context is not secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no audio input device found

com.unblu.conversation.call.errorAudioInputNotFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

No microphone found. Connect a microphone and retry.

Error text displayed if no audio input device (microphone) is found

Information text when call disconnected

com.unblu.conversation.call.errorCallDisconnectedText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Reconnecting

Displayed if the call service provider indicates that it has lost its connection. Unblu tries to reconnect after several seconds.

Information title when call disconnected

com.unblu.conversation.call.errorCallDisconnectedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Lost call connection

Displayed if the call service provider indicates that it has permanently lost its connection. Unblu tries to reconnect after several seconds.

Information text when reconnecting call

com.unblu.conversation.call.errorCallReconnecting

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Reconnecting call

Displayed if the call service provider indicates that it’s lost its connection and is reconnecting

Error text if browser doesn’t support WebRTC

com.unblu.conversation.call.errorIncompatibleBrowser

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Browser not supported.
Please upgrade to the latest version of a modern browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox.

Error text displayed if the browser doesn’t support WebRTC

"Call module not registered" error text

com.unblu.conversation.call.errorIncompatibleSdk

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Video and audio calls not supported. Please upgrade to the latest version of the app.

Error text displayed if an app that uses the SDK hasn’t registered the call module

Error text if video input device (camera) access denied

com.unblu.conversation.call.errorVideoInputAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Camera access denied. Check your browser's camera permissions.

Displayed if access is denied at the browser level

Error text if accessing video input device failed

com.unblu.conversation.call.errorVideoInputAccessFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Camera access failed. Choose a different camera and retry.

Displayed if access is allowed at the browser level but accessing the hardware failed

Error text if video input device inaccessible

com.unblu.conversation.call.errorVideoInputGone

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Your camera can no longer be accessed.

Displayed if the device is no longer accessible during a call

Error text if access to video input device denied

com.unblu.conversation.call.errorVideoInputInsecureContext

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Camera access denied. You are using an insecure connection. Camera access is only allowed over secure HTTPS connections.

Displayed if the browser context is not secure, which leads to an automatic denial of microphone access in modern browsers

Error text if no video input device found

com.unblu.conversation.call.errorVideoInputNotFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

No camera found. Connect a camera and retry.

Error text displayed if no video input device (camera) is found

Label if call displayed on a different device

com.unblu.conversation.call.labelDisplayCallHere

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The active call is displayed on another device or in another browser window.

Label displayed if the call is displayed on a different device

Text of "Display call here" link

com.unblu.conversation.call.labelDisplayHereCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Tap to display call here

Displayed in the "active call" bar which is displayed if a call is active but displayed on a different device or browser tab

"Group call" label

com.unblu.conversation.call.labelGroupCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Group call

Displayed if more than two people are participating in an audio call

Text of "Active call" bar

com.unblu.conversation.call.labelInActiveCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Return to call

The "active call" bar is displayed if a call is active

Label for incoming video calls

com.unblu.conversation.call.labelIncomingVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming video call

Label displayed for incoming video calls

Label for incoming voice calls

com.unblu.conversation.call.labelIncomingVoiceCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming voice call

Label displayed for incoming voice calls

Label for "join active video call"

com.unblu.conversation.call.labelJoinActiveVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join active video call

Label displayed for joining an active video call

Label for "join active voice call"

com.unblu.conversation.call.labelJoinActiveVoiceCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join active voice call

Label displayed for joining an active voice call

Text of "Active call" bar if not participating

com.unblu.conversation.call.labelNotInActiveCallLink

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join active call

Displayed in the "active call" bar if a call is active but the person isn’t in the call

Label if only one person in call

com.unblu.conversation.call.labelOnlyOneInCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

There's nobody else in the call at the moment

Label displayed if only one person is in a call

Label for outgoing calls

com.unblu.conversation.call.labelOutboundCallRecipients

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Calling ${names}...

Label displayed for outgoing calls

Arguments

Name	Type	Description
names	String

Name

Type

Description

names

String

Text if nobody available for call

com.unblu.conversation.call.labelUnavailableForCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Not available for a call

Label displayed if nobody is available for the call

Hint if audio output device access denied

com.unblu.conversation.call.mediaSelectAudioOutputAccessDeniedHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

To allow speaker access, grant access to the microphone

Displayed under the speakers select option if the explicit request for audio output permissions failed

Hint if media access denied

com.unblu.conversation.call.mediaSelectHintAccessDenied

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Access denied

Displayed on a media select option if access to the media type is denied

Default hint on media selects

com.unblu.conversation.call.mediaSelectHintDefault

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

System default

Default hint displayed on the media selects

Hint if no media device found

com.unblu.conversation.call.mediaSelectHintNoDeviceFound

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

No device found

Displayed on a media select if no device could be found for this media type

Label for audio input (microphone) select

com.unblu.conversation.call.mediaSelectLabelAudioInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Microphone

Label for the audio input (microphone) select

Label for audio output (speakers) select

com.unblu.conversation.call.mediaSelectLabelAudioOutput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Speakers

Label for the audio output (speakers) select

Label for video input (camera) select

com.unblu.conversation.call.mediaSelectLabelVideoInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Camera

Label for the video input (camera) select

Label for "request access" button in media settings dialog

com.unblu.conversation.call.mediaSelectRequestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Request access

Label for the request access button in the media settings dialog

Title of media settings dialog

com.unblu.conversation.call.mediaSelectTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Media settings

Title for the media settings dialog

Label of "unmute audio playback" overlay button

com.unblu.conversation.call.unmuteAudioPlaybackOverlayButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Unmute

Button label displayed on the "unmute audio playback overlay"

Text of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Click "${unmuteButtonLabel}" to enable audio playback

Title displayed on the "unmute audio playback overlay"

Arguments

Name	Type	Description
unmuteButtonLabel	String

Name

Type

Description

unmuteButtonLabel

String

Title of "unmute audio playback" overlay

com.unblu.conversation.call.unmuteAudioPlaybackOverlayTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Audio is muted

Title displayed on the "unmute audio playback overlay"

Collaboration space UI configuration

Label for the layer action "mark"

com.unblu.conversation.collabspace.layerActionMark

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Mark mode

Label for the "mark" layer action

Label for the layer action "pause sharing"

com.unblu.conversation.collabspace.layerActionPauseSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Pause and resume sharing

Label for the "pause sharing" layer action

Label for the layer action "remote control"

com.unblu.conversation.collabspace.layerActionRemoteControl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Remote control

Label for the "remote control" layer action

Label for the layer action "scroll lock"

com.unblu.conversation.collabspace.layerActionScrollLock

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Scroll lock

Label for the "scroll lock" layer action

Body of the dialog for the threshold of the layer inactivity timeout

com.unblu.conversation.collabspace.layerInactivityDialogBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was not used for a long time. It will be stopped in ${remainingTime}.

Body of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name	Type	Description
layerName	String
remainingTime	String

Name

Type

Description

layerName

String

remainingTime

String

Label of the "Continue" button in the dialog for the layer inactivity timeout

com.unblu.conversation.collabspace.layerInactivityDialogContinueButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

I'm back

Label on the "Continue" button of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity

Label of the "Stop" button in the dialog for the layer inactivity timeout

com.unblu.conversation.collabspace.layerInactivityDialogStopButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Stop

Label of the "Stop" button of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity

Title of the dialog for the threshold of the layer inactivity timeout

com.unblu.conversation.collabspace.layerInactivityDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

No activity

Title of the dialog shown when a collaboration layer is about to run into a timeout because of inactivity

"Layer inactivity" notification body

com.unblu.conversation.collabspace.layerInactivityNotificationBody

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was not used for a long time. It will be stopped automatically soon.

Body of the notification shown when a collaboration layer is about to run into a timeout because of inactivity

Arguments

Name	Type	Description
layerName	String

Name

Type

Description

layerName

String

"Layer inactive" timeout notification title

com.unblu.conversation.collabspace.layerInactivityNotificationTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

No activity

Title of the notification shown when a collaboration layer is about to run into a timeout because of inactivity

File UI configuration

Aria label for "cancel file upload" button

com.unblu.conversation.file.actionAriaCancel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Cancel file upload for ${fileName}

Aria label for the "cancel file upload" button

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "co-browse file" button

com.unblu.conversation.file.actionAriaCobrowse

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Co-Browse file ${fileName}

Aria label for the file co-browse button

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "delete file" button

com.unblu.conversation.file.actionAriaDelete

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Delete file ${fileName}

Aria label for the "delete file" button

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Aria label for "download file" button

com.unblu.conversation.file.actionAriaDownload

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Download file${fileName}

Aria label for the "file download" button

Arguments

Name	Type	Description
fileName	String

Name

Type

Description

fileName

String

Hint for "file co-browsing" action

com.unblu.conversation.file.actionHintCobrowse

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Co-browse

Hint for co-browsing a file

Hint for "delete file" action

com.unblu.conversation.file.actionHintDelete

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Delete

Hint for deleting a file

Hint for "download" action

com.unblu.conversation.file.actionHintDownload

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Download

Hint for downloading a file

Label of "upload" button in empty file list

com.unblu.conversation.file.emptyFileListUploadButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Upload file

Label of the upload button in the empty file list view

Error message if uploaded content is rejected

com.unblu.conversation.file.errorUploadContentReject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The file is not accepted by the server

Error displayed if a content reject code is returned during file upload

Text of "file upload timeout" error

com.unblu.conversation.file.errorUploadTimeout

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Upload timed out...

Error displayed if a file upload times out

"File too large" error message

com.unblu.conversation.file.errorUploadTooLarge

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Max file size is ${maxSize}

Error displayed if the selected file to upload is too large

Arguments

Name	Type	Description
maxSize	String
actualSize	String

Name

Type

Description

maxSize

String

actualSize

String

Error message if an error occurs during file upload

com.unblu.conversation.file.errorUploadUnknown

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Error uploading file

Error displayed if a file upload times out

Text for "internal mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogInternalOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

An internal file (visible to agents only)

Text for the internal mode option in the file upload dialog

Text for "public mode" option in "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogPublicOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

A public file (visible to all participants)

Text for the public mode option in the "file upload" dialog

Title for "file upload" dialog

com.unblu.conversation.file.fileUploadModeDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Upload

Title of the "file upload" dialog

Text for "internal mode" option in "file upload" dropdown

com.unblu.conversation.file.filesListUploadModeInternalOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Internal (visible to agents only)

Text for the "internal mode" option in the "file upload" dropdown

filesListUploadModePublicOption

com.unblu.conversation.file.filesListUploadModePublicOption

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Public (visible to all participants)

Text for the public mode option in the file upload dropdown

Label for internal files

com.unblu.conversation.file.internalLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Internal

Label for canceled file uploads

com.unblu.conversation.file.labelCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

File upload canceled

File management UI: Label canceled

Label for deleted files

com.unblu.conversation.file.labelDeleted

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

File was deleted

Label for failed file uploads

com.unblu.conversation.file.labelFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

File upload failed

File management UI: Label failed

Label for audio MIME types

com.unblu.conversation.file.mimeTypeAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Audio

Label for document MIME types

com.unblu.conversation.file.mimeTypeDoc

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Doc

File management UI: Mime type doc

Label for image MIME types

com.unblu.conversation.file.mimeTypeImage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Image

Label for PDF MIME types

com.unblu.conversation.file.mimeTypePdf

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

PDF

File management UI: Mime type pdf

Label for presentation MIME types

com.unblu.conversation.file.mimeTypePresentation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Presentation

Spreadsheet MIME types

com.unblu.conversation.file.mimeTypeSpreadsheet

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Spreadsheet

Label for spreadsheet MIME types

Label for video MIME types

com.unblu.conversation.file.mimeTypeVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Video

Label for ZIP MIME types

com.unblu.conversation.file.mimeTypeZip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Zip

File management UI: Mime type zip

Title of "snapshot file upload" dialog

com.unblu.conversation.file.snapshotUploadModeDialogTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Upload snapshot as

Title of the "snapshot file upload" dialog

Messaging UI configuration

Label of "canned responses" button

com.unblu.conversation.messaging.ui.btnCannedResponses

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Canned responses

"Close conversation" button label

com.unblu.conversation.messaging.ui.btnConversationEnded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Close conversation

The button is displayed at the bottom of an ended conversation

Tooltip for "messaging mode" toggle button (internal)

com.unblu.conversation.messaging.ui.btnInternalMessageModeTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Switch to public messages (visible to all participants)

Only displayed if the messaging mode is "internal"

Tooltip for "messaging mode" toggle button (public)

com.unblu.conversation.messaging.ui.btnPublicMessageModeTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Switch to internal messages (visible to agents only)

Only displayed if the messaging mode is "public"

Label of "send internal message" button

com.unblu.conversation.messaging.ui.btnSendInternalMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Send internally

"Characters over limit" hint

com.unblu.conversation.messaging.ui.charactersOverLimitHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${count} characters over limit

Text of the "characters over limit" hint displayed below the message input field when the maximum input length has been exceeded

Arguments

Name	Type	Description
count	Integer

Name

Type

Description

count

Integer

"Remaining characters" hint

com.unblu.conversation.messaging.ui.charactersRemainingHint

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${count} characters left

Text of the "remaining characters" hint displayed below the message input field when the maximum input length is about to be reached

Arguments

Name	Type	Description
count	Integer

Name

Type

Description

count

Integer

"Send failed" message when resending message was canceled

com.unblu.conversation.messaging.ui.failedReasonCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${reason}

The "reason" argument contains the reason why sending the message initially failed.

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

"Send failed" message when resending message is possible

com.unblu.conversation.messaging.ui.failedReasonRetryable

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${reason}

The "reason" argument can be used to show why sending the message initially failed

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

"Send failed" message when resending message isn’t possible

com.unblu.conversation.messaging.ui.failedReasonTerminal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${reason}

The "reason" argument contains the reason why sending the message failed

Arguments

Name	Type	Description
reason	String

Name

Type

Description

reason

String

Placeholder in internal message input field

com.unblu.conversation.messaging.ui.hintInternalMessageInput

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Type an internal message (visible to agents only)

The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_SHIFT_ENTER, the value of hintInternalMessageInputShiftEnter is displayed instead.

Placeholder in internal message input field if messageInputSendBehavior set to ON_SHIFT_ENTER

com.unblu.conversation.messaging.ui.hintInternalMessageInputShiftEnter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Use SHIFT + ENTER to send internally

The placeholder disappears once the user starts typing a message. If messageInputSendBehavior is set to ON_ENTER, the value of hintInternalMessageInput is displayed instead.

Label when loading more messages

com.unblu.conversation.messaging.ui.loadingMoreMessagesLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Loading more messages...

Aria label for message state

com.unblu.conversation.messaging.ui.msgStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Message state: ${stateText}

Arguments

Name	Type	Description
stateText	String

Name

Type

Description

stateText

String

"Send failed" message

com.unblu.conversation.messaging.ui.sendMessageFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Failed to send message.

Error message displayed when a message could not be sent to the server

Conversation recording indicator configuration

Audio recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Body of the banner displayed during audio recording

Audio and video recording banner body

com.unblu.conversation.recordingindicator.bannerBodyAudioVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Body of the banner displayed during audio and video recording

Audio recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudio

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Audio recording in progress

Title of the banner displayed during audio recording

Audio and video recording banner title

com.unblu.conversation.recordingindicator.bannerTitleAudioVideo

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Recording in progress

Title of the banner displayed during audio and video recording

Conversation template view model

Default audio request template

com.unblu.conversationtemplate.default.audioRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming audio call

Name of the default audio request template

Default chat invite template

com.unblu.conversationtemplate.default.chatInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Show chat invite

Name of the default chat invite template

Default chat PIN template

com.unblu.conversationtemplate.default.chatPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join chat

The name of the default chat PIN template

Default chat request template

com.unblu.conversationtemplate.default.chatRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming chat request

Name of the default chat request template

Default template for embedded co-browsing with PIN

com.unblu.conversationtemplate.default.domcapPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join embedded co-browsing

Name of the default template for embedded co-browsing with PIN

Default embedded co-browsing request template

com.unblu.conversationtemplate.default.domcapRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming embedded co-browsing request

Name of the default embedded co-browsing request template

Default universal co-browsing invite template

com.unblu.conversationtemplate.default.headlessInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Show universal co-browsing invite

Name of the default universal co-browsing invite template

Default template for universal co-browsing with PIN

com.unblu.conversationtemplate.default.headlessPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join universal co-browsing

Name of the default template for universal co-browsing with PIN

Default universal co-browsing request template

com.unblu.conversationtemplate.default.headlessRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming universal co-browsing request

Name of the default universal co-browsing request template

Default mobile co-browsing request template

com.unblu.conversationtemplate.default.mobileCobrowsingRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming mobile co-browsing request

Name of the default mobile co-browsing request template

Default template for mobile co-browsing with PIN

com.unblu.conversationtemplate.default.mobilePinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join mobile co-browsing

Name of the default template for mobile co-browsing with PIN

Default offline chat request template

com.unblu.conversationtemplate.default.offlineChatRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming offline chat request

Name of the default offline chat request template

Default scheduled conversation template

com.unblu.conversationtemplate.default.scheduledConversationName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Scheduled conversation

Name of the default scheduled conversation template

Default screen sharing invite template

com.unblu.conversationtemplate.default.screenSharingInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Show screen

Name of the default screen sharing invite template

Default template for screen sharing with PIN

com.unblu.conversationtemplate.default.screenSharingPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join screen sharing

Name of the default template for screen sharing with PIN

Default screen sharing request template

com.unblu.conversationtemplate.default.screenSharingRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming screen sharing request

Name of the default screen sharing request template

Default video request template

com.unblu.conversationtemplate.default.videoRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming video call

Name of the default video request template

Default visitor co-browsing template

com.unblu.conversationtemplate.default.visitorCobrowsingName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Social co-browsing

Name of the default visitor co-browsing template

Description of default whiteboard invitation template

com.unblu.conversationtemplate.default.whiteboardInviteDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Default template used for all show whiteboard invites unless configured otherwise

Description of the default whiteboard invitation template

Default template for whiteboard invitations

com.unblu.conversationtemplate.default.whiteboardInviteName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Show whiteboard

Name of the default whiteboard invite template

Description of "whiteboard PIN" conversation template

com.unblu.conversationtemplate.default.whiteboardPinDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The default template used for all PIN-based whiteboard requests unless configured otherwise

Description of the default whiteboard PIN template

Default template for whiteboard PIN

com.unblu.conversationtemplate.default.whiteboardPinName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Join whiteboard

Name of the default whiteboard PIN template

Description of default whiteboard request template

com.unblu.conversationtemplate.default.whiteboardRequestDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Default whiteboard request template

Description of the default whiteboard request template

Default template for whiteboard requests

com.unblu.conversationtemplate.default.whiteboardRequestName

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming whiteboard requests

Name of the default whiteboard request template

Agent Desk Home component

Label "Show whiteboard" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Show whiteboard

Label for the start show whiteboard conversation button

Label for "start show whiteboard conversation" button

com.unblu.core.client.desk.agentdesk.HomeComponent.showWhiteboardDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Prepare a whiteboard conversation and invite your customer

Description for "start whiteboard conversation"

Label for "whiteboard PIN" button

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Whiteboard

Label for the start whiteboard pin session button

Description of "start whiteboard PIN session"

com.unblu.core.client.desk.agentdesk.HomeComponent.whiteboardPinDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Start a PIN whiteboard session with a visitor

Description for the start whiteboard pin session

Agent "request admission" component configuration

cancelRequestBtn

com.unblu.agent.admission.request.cancelRequestBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Cancel

Label for the "Cancel admission request" button

mainTitle

com.unblu.agent.admission.request.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join conversation

Title the "Request admission" page for agents

requestAccessBtn

com.unblu.agent.admission.request.requestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join

Label for the "Request admission" button

retryBtn

com.unblu.agent.admission.request.retryBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Retry

Label for the "Retry" button

Supports markdown === statusRequestCanceled

com.unblu.agent.admission.request.statusRequestCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

**You have canceled your request to join**

Label informing the agent that they canceled their request to join the conversation

Supports markdown === statusRequestDenied

com.unblu.agent.admission.request.statusRequestDenied

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

**Admission denied**
Please contact the agent who invited you for further information

Label informing the agent that another agent denied their admission request

Supports markdown === statusWaitingForAdmission

com.unblu.agent.admission.request.statusWaitingForAdmission

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

**Please wait for another agent to admit you to the conversation**

Label informing the agent that another agent is reviewing their admission request

Supports markdown === statusWaitingForAgent

com.unblu.agent.admission.request.statusWaitingForAgent

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

**Please wait for another agent to join the conversation**

Label informing the agent that there is no agent present to review their admission request

Closed conversation configuration

"Conversation closed" message

com.unblu.desk.ui.closedTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This conversation has been closed

Text displayed when a conversation is closed in the Visitor Desk or Single Conversation Desk and no autoredirect URL is configured

Agent Desk UI configuration

"Add new browser session" menu item

com.unblu.desk.ui.menuItemAddBrowser

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Show

Label of the "Add new browser session" menu item

"Add new PIN session" menu item

com.unblu.desk.ui.menuItemAddPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join

Label of the "Add new PIN session" menu item

"Add new PIN session for embedded co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinEmbedded

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join embedded

Label of the "Add new PIN session for embedded co-browsing" menu item

"Add new PIN session for mobile co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinMobile

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join mobile

Label of the "Add new PIN session for mobile co-browsing" menu item

"Add new PIN session for screen sharing" menu item

com.unblu.desk.ui.menuItemAddPinScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join screen

Label of the "Add new PIN session for screen sharing" menu item

"Add new PIN session for universal co-browsing" menu item

com.unblu.desk.ui.menuItemAddPinUniversal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join universal

Label of the "Add new PIN session for universal co-browsing" menu item

Label for "Whiteboard PIN session" menu item

com.unblu.desk.ui.menuItemAddPinWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Join whiteboard

Label of the "Add new PIN session for whiteboard" menu item

"Add new 'show screen' conversation" menu item

com.unblu.desk.ui.menuItemAddShowScreen

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Show screen

Label of the "Add new 'show screen' conversation" menu item

Label for "new show whiteboard conversation" menu item

com.unblu.desk.ui.menuItemAddShowWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Show whiteboard

Label for the "Add new 'show whiteboard' conversation" menu item

Queue UI configuration

"Delegated to me" label text

com.unblu.queue.ui.categoryDelegatedToMe

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

Delegated to me

Text for the "delegated to me" label

"Fatal error" information configuration

"Conversation not active" error text

com.unblu.core.client.player.ui.network.FatalErrorInfoProvider.errorConversationNotActive

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation is not yet active. Check with your agent and try again later.

Text for the "Conversation not active" error

Embedded Visitor UI configuration

Conversation list aria label

com.unblu.si.embedded.ui.conversationListAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Conversations

Conversation list aria label in the Embedded Visitor UI

Supports markdown === Embedded co-browsing placeholder

com.unblu.si.embedded.ui.embeddedCobrowsingPlaceholder

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

# You are sharing this browser tab

Description for the embedded co-browsing placeholder. Use Markdown for custom formatting.

Conversation list action bar title

com.unblu.si.embedded.ui.engagementBarTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Conversations with Unblu

Title for the action bar over the conversation list

"Engagements" dropdown title

com.unblu.si.embedded.ui.engagementButtonTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

New

Title for the "engagements" dropdown button

"Engagements" dropdown tooltip

com.unblu.si.embedded.ui.engagementButtonTooltip

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

New conversation

Tooltip for the "engagements" dropdown

Engagement area aria label

com.unblu.si.embedded.ui.engagementComponentAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Engagement area

Engagement area aria label in the Embedded Visitor UI

Embedded Visitor UI aria label

com.unblu.si.embedded.ui.generalAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Chat and collaboration interface

Supports markdown === Screen sharing placeholder

com.unblu.si.embedded.ui.screenSharingPlaceholder

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

# You are sharing your screen

Description for the screen sharing placeholder. Use Markdown for custom formatting.

Site integration UI configuration

Unblu launcher button "open state" text

com.unblu.siteintegration.ui.launcherButton

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Collapse

Text displayed on the Unblu launcher button when the UI is open. Displayed as a tooltip if the Unblu launcher button style is "ICON".

"Closed active state" text of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonClosedActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Open

Text displayed on the Unblu launcher button when the engagement UI is closed but a conversation is active. The text is displayed as a tooltip if the Unblu launcher button style is "ICON".

Unblu launcher button "closed active state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedAndActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Open active conversation

"Closed state" text of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonClosedState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Contact us

Text displayed on the Unblu launcher button when the engagement UI is closed. The text is displayed as a tooltip if the Unblu launcher button style is "ICON".

Unblu launcher button "closed state" aria label

com.unblu.siteintegration.ui.launcherButtonClosedStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Open chat and collaboration interface

"Open active state" text of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonOpenActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Collapse

Text displayed on the Unblu launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the Unblu launcher button style is "ICON".

Unblu launcher button "open active state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Collapse active conversation

"Open state" text of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonOpenState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Collapse

Text displayed on the Unblu launcher button when the engagement UI is open. The text is displayed as a tooltip if the Unblu launcher button style is "ICON".

Unblu launcher button "open state" aria label

com.unblu.siteintegration.ui.launcherButtonOpenStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Collapse chat and collaboration interface

"Popped out active state" text of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Pop in

Text displayed on the Unblu launcher button when the engagement UI is open and a conversation is active. The text is displayed as a tooltip if the Unblu launcher button style is "ICON".

Aria label for "popped out active state" of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutActiveStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Pop active conversation back into this tab

"Popped out state" text of Unblu launcher button

com.unblu.siteintegration.ui.launcherButtonPoppedOutState

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Pop in

Text displayed on the Unblu launcher button when the engagement UI is open. The text is displayed as a tooltip if the Unblu launcher button style is "ICON".

Unblu launcher button "popped out state" aria label

com.unblu.siteintegration.ui.launcherButtonPoppedOutStateAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Pop chat and collaboration interface back into this tab

Unblu launcher button tooltip text

com.unblu.siteintegration.ui.launcherButtonTooltipText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Connect with us

Aria label for SiteIntegrationComponent

com.unblu.siteintegration.ui.siteIntegrationAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Chat and collaboration interface

Role description of the site integration component

com.unblu.siteintegration.ui.siteIntegrationRoleDescription

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Chat and collaboration interface

Action bar configuration

Tooltip for the "back action" button

com.unblu.core.client.spa.component.actionbar.ActionBar.backAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Go back

Hint displayed on the "back" action button in the action bar

Tooltip for the "more actions" button

com.unblu.core.client.spa.component.actionbar.ActionBar.moreActions

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

More

Client state action bar configuration

Label for the "collapse UI" action

com.unblu.clientstate.actionbar.ui.collapseAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Collapse UI

Label for the "maximize UI" action

com.unblu.clientstate.actionbar.ui.maximizeAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Maximize UI

Label for the "minimize UI" action

com.unblu.clientstate.actionbar.ui.minimizeAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Minimize UI

Label for the "pop-in UI" action

com.unblu.clientstate.actionbar.ui.popinAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Close pop-out

Label for the "pop-out UI" action

com.unblu.clientstate.actionbar.ui.popoutAction

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Pop-out

Visitor notification request service

Notification opt-in title

com.unblu.visitor.notification.notificationOptInTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, TEAM, USER, APIKEY
Default:

Notify me of updates to my conversations

Title of the "notification permission opt-in" banner for visitors

Visitor UI configuration

Active conversations filter button label

com.unblu.visitor.ui.activeConversationsFilterButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Active

Label for the toggle button to filter active conversations, that is, conversations that aren’t in the "ENDED" state

Aria label for active item in conversation list

com.unblu.visitor.ui.conversationListActiveItemAriaLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Active conversation

Aria label for the active item in the conversation list

Supports markdown === Label for empty conversation list

com.unblu.visitor.ui.emptyListLabel

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

No conversations available

Text shown in place of the list of conversations if no conversations are available. Use Markdown for custom formatting.

Ended conversations filter button label

com.unblu.visitor.ui.endedConversationsFilterButtonLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Archived

Label for the toggle button to filter conversations in the "ENDED" state

Text displayed as title in the action bar of on the conversation / initial engagement overview screen.

com.unblu.visitor.ui.overviewTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Conversations with Unblu

Title for the action bar of the conversation or initial engagement overview screen

Engagement UI configuration

Supports markdown === Subtitle for initial engagements when agents are available

com.unblu.visitor.ui.engagement.AvailableSubtitle

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Start a new conversation below

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements when agents are available

com.unblu.visitor.ui.engagement.AvailableTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

We're here to help

"Initial engagements" refers to the situation where there are no conversations yet

Supports markdown === Subtitle for initial engagements when no agent is available

com.unblu.visitor.ui.engagement.AwaySubtitle

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Send us a message and we'll get back to you

"Initial engagements" refers to the situation where there are no conversations yet. Use Markdown for custom formatting.

Title for initial engagements if no agent is available

com.unblu.visitor.ui.engagement.AwayTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Currently offline

"Initial engagements" refers to the situation where there are no conversations yet

General system message when creating conversation failed

com.unblu.visitor.ui.engagement.couldNotCreateConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Could not create conversation

Label for "audio call" engagement button

com.unblu.visitor.ui.engagement.engagementAudioCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Call support

Text for the "audio call" engagement button

Label for "chat" engagement button

com.unblu.visitor.ui.engagement.engagementChat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Chat to a support agent

Label for the "chat" engagement button

Label for "offline message" engagement button

com.unblu.visitor.ui.engagement.engagementOfflineMessage

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Send a message

Text for the "send offline message" engagement button

Label for "PIN" engagement button

com.unblu.visitor.ui.engagement.engagementPin

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Enter PIN

Label for "embedded co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestEmbeddedCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Share website

Text for the "embedded co-browsing request" engagement button

Text for the mobile co-browsing request engagement button

com.unblu.visitor.ui.engagement.engagementRequestMobileCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Co-browse mobile application

Text for the "mobile co-browsing request" engagement button

Request screen sharing engagement

com.unblu.visitor.ui.engagement.engagementRequestScreenSharing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Share screen

Text for the "request screen sharing" engagement button

Label for "universal co-browsing request" engagement button

com.unblu.visitor.ui.engagement.engagementRequestUniversalCobrowsing

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Share website

Text for the "universal co-browsing request" engagement button

Label for "request whiteboard" engagement

com.unblu.visitor.ui.engagement.engagementRequestWhiteboard

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Whiteboard

Label for "request whiteboard" engagement button

Label for "video call" engagement button

com.unblu.visitor.ui.engagement.engagementVideoCall

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Video call

Text for the "video call" engagement button

System message if conversation couldn’t be created because no agent was available

com.unblu.visitor.ui.engagement.noAgentAvailableWhenCreatingConversation

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

The conversation could not be started because there is no agent available. Please try again later.

Visitor-side PIN UI configuration

Supports markdown === Description text for the PIN view

com.unblu.visitor.ui.pinDescription

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Contact customer support for a PIN

Description text for the PIN view. Use Markdown for custom formatting.

Error displayed if redeeming the PIN fails.

com.unblu.visitor.ui.pinError

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Incorrect PIN. Try again.

Error displayed if redeeming the PIN fails

"PIN entry rate limiting activated" message

com.unblu.visitor.ui.pinErrorRateLimit

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

You have entered an incorrect PIN too many times

Error message displayed if PIN entry rate limiting is triggered by too many unsuccessful attempts

PIN input

com.unblu.visitor.ui.pinInputLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Enter PIN

Text for the PIN input label

PIN view title

com.unblu.visitor.ui.pinTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Join with PIN

Title for the PIN view

Main pop-out

Title of the visitor pop-out window

com.unblu.core.client.visitor.popout.PopoutMain.popoutPageTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Unblu session

The title of the visitor pop-out window. The title is specified in the "title" element of the HTML "head" section.

ConversationEndedComponent

Supports markdown === customInformationCanceled

com.unblu.visitordesk.conversationended.customInformationCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Custom text added below the general conversation information on the "Conversation canceled/ended" page of canceled conversations. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Supports markdown === customInformationEnded

com.unblu.visitordesk.conversationended.customInformationEnded

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Custom text added below the general conversation information on the "Conversation canceled/ended" page of ended conversations. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Admission request component

"Cancel request" button label

com.unblu.visitordesk.admission.request.cancelRequestBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Cancel

Label for the "Cancel admission request" button

Supports markdown === Admission request window custom text

com.unblu.visitordesk.admission.request.customInformation

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Custom text added below the general conversation information on the "Request admission" page. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Label for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Email

Label for the anonymous person’s email input field

Placeholder for anonymous visitor’s email input field

com.unblu.visitordesk.admission.request.emailPlaceholder

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Enter your email address

Placeholder for the anonymous person’s email input field

joinAsAgentBtn

com.unblu.visitordesk.admission.request.joinAsAgentBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Join as an agent

Label for the "Join as an agent" button

"Request admission" window title

com.unblu.visitordesk.admission.request.mainTitle

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Join conversation

Title at the top of the "Request admission" page

Label for anonymous visitor’s name input field

com.unblu.visitordesk.admission.request.nicknameLabel

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Name

Label for the anonymous person’s name input field

Placeholder for anonymous visitor’s input field

com.unblu.visitordesk.admission.request.nicknamePlaceholder

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Enter your name

Placeholder for the anonymous person’s name input field

"Request admission" button label

com.unblu.visitordesk.admission.request.requestAccessBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Join

Label for the "Request admission" button

"Retry" button label

com.unblu.visitordesk.admission.request.retryBtn

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Retry

Label for the "Retry" button

Supports markdown === Label for status message if request canceled

com.unblu.visitordesk.admission.request.statusRequestCanceled

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

**You have canceled your request to join**

Label informing the client that they canceled their request to join the conversation

Supports markdown === Label for status message if request denied

com.unblu.visitordesk.admission.request.statusRequestDenied

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

**Admission denied**
Please contact the agent who invited you for further information

Label informing the client that an agent denied their admission request

Supports markdown === Label for status message if request awaiting approval

com.unblu.visitordesk.admission.request.statusWaitingForAdmission

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

**Please wait for the agent to admit you to the conversation**

Label informing the client that an agent is reviewing their admission request

Supports markdown === Label for status message if request awaiting agent

com.unblu.visitordesk.admission.request.statusWaitingForAgent

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

**Please wait for the agent to join the conversation**

Label informing the client that there is no agent present who could review their admission request

Waiting room component

Supports markdown === Waiting room window custom text

com.unblu.visitordesk.waitingroom.customInformation

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT, AREA, APIKEY
Default:

Custom text added below the general conversation information on the "Waiting room" page. Use Markdown for custom formatting.

Arguments

Name	Type	Description
conversationTopic	String
scheduledDate	String
scheduledTime	String
conversationAssigneeName	String

Name

Type

Description

conversationTopic

String

scheduledDate

String

scheduledTime

String

conversationAssigneeName

String

Whiteboard UI configuration

Toast message when exporting image to chat fails

com.unblu.whiteboard.ui.exportFailedToastText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Failed to export image to chat. Error: ${error}

Text for the toast displayed when the export of an image from the whiteboard to the chat fails

Arguments

Name	Type	Description
error	String

Name

Type

Description

error

String

Toast message displayed upon successfully exporting image to chat

com.unblu.whiteboard.ui.exportSuccessfulToastText

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Image exported to chat

Concierge message texts

Supports markdown === Concierge "Enter email" question

com.unblu.conversation.concierge.EnterEmailQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Please enter your email address

Concierge "enter email" question

Supports markdown === Concierge "Enter phone" question

com.unblu.conversation.concierge.EnterPhoneQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Please enter your phone number

Supports markdown === "Reason for agent offboarding" message: conversation canceled

com.unblu.conversation.concierge.agentOffboardingReasonConversationCanceledMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has been canceled

The "reason for offboarding" message for agents displayed during the offboarding process when the conversation was canceled

Supports markdown === "Reason for agent offboarding" message: conversation ended

com.unblu.conversation.concierge.agentOffboardingReasonConversationEndMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has ended

The "reason for offboarding" message for agents displayed during the offboarding process when the conversation has ended

Supports markdown === "Reason for agent offboarding" message: conversation unassigned

com.unblu.conversation.concierge.agentOffboardingReasonConversationUnassignedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has been unassigned and all secondary agents have been removed

The "reason for offboarding" message for agents displayed during the offboarding process when a participation is ended because the conversation was actively unassigned

Supports markdown === "Reason for agent offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.agentOffboardingReasonExternalChannelClosedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

The "reason for offboarding" message for agents displayed during the offboarding process when the conversation has ended because the external messenger channel it is connected to was closed

Supports markdown === "Reason for agent offboarding" message: conversation forwarded

com.unblu.conversation.concierge.agentOffboardingReasonForwardedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The forwarding invitation has been accepted and you have been automatically removed from this conversation.

The "reason for offboarding" message displayed during the agent offboarding process when the conversation was forwarded and the participant has been removed from the conversation

Supports markdown === "Reason for agent offboarding" message: participant removed

com.unblu.conversation.concierge.agentOffboardingReasonKickedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You have been removed from the conversation and will not be able to access it anymore

The "reason for offboarding" message for agents shown during the offboarding process when a participant was removed from a conversation

Supports markdown === "Reason for agent offboarding" message: onboarding declined

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingDeclinedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You have not been granted access to the conversation

The "reason for offboarding" message for agents displayed during the offboarding process when onboarding was declined

Supports markdown === "Reason for agent offboarding" message: onboarding timed out

com.unblu.conversation.concierge.agentOffboardingReasonOnboardingTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your onboarding process timed out. You cannot join the conversation.

The "reason for offboarding" message for agents shown during the offboarding process when a participant’s onboarding process timed out

Supports markdown === "Reason for agent offboarding" message: other reason

com.unblu.conversation.concierge.agentOffboardingReasonOtherMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You left the conversation

The "reason for offboarding" message for agents shown during the offboarding process when offboarding was initiated for some other reason

Supports markdown === "Reason for agent offboarding" message: person left conversation

com.unblu.conversation.concierge.agentOffboardingReasonPersonLeftMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You left the conversation

The "reason for offboarding" message for agents shown during the offboarding process when a person left the conversation

Supports markdown === "Reason for agent offboarding" message: person removed after timeout

com.unblu.conversation.concierge.agentOffboardingReasonRemovedAfterTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You were removed from the conversation after a connection loss

The "reason for offboarding" message for agents shown during the offboarding process when a person was removed from the conversation because their connection timed out

Supports markdown === "Reason for agent offboarding" message: solved by bot

com.unblu.conversation.concierge.agentOffboardingReasonSolvedByBotMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has been marked as "solved" and was therefore ended

The "reason for offboarding" message for agents displayed during the offboarding process when the conversation was ended because the bot marked it as solved

Supports markdown === "Agent onboarding completed" message

com.unblu.conversation.concierge.agentOnboardingDoneMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Thank you ${recipientName}, let's begin.

Message displayed once the agent onboarding process is completed

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Supports markdown === Agent onboarding timeout message for hand-off

com.unblu.conversation.concierge.agentOnboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Seems like your onboarding process is taking too long, I'll continue the process without waiting for an answer.

Message displayed by the concierge if the agent’s onboarding process takes too long and com.unblu.conversation.concierge.conciergeAgentOnboardingOnTimeoutBehavior is set to HAND_OFF

Supports markdown === Idle timeout message during agent onboarding process

com.unblu.conversation.concierge.agentOnboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Seems like nothing is happening here, I'll continue the onboarding process without waiting for an answer.

Message displayed by the concierge if the agent takes too long to respond to a question during the onboarding process

Supports markdown === Agent onboarding info message 1

com.unblu.conversation.concierge.agentOnboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Agent onboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Agent onboarding info message 2

com.unblu.conversation.concierge.agentOnboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Agent onboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Agent onboarding info message 3

com.unblu.conversation.concierge.agentOnboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Agent onboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for the button to accept T&Cs

com.unblu.conversation.concierge.agentOnboardingTsAndCsAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Accept

The label for the button to accept the service’s terms and conditions during agent onboarding

Label for the button to decline T&Cs

com.unblu.conversation.concierge.agentOnboardingTsAndCsDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Decline

Label for the button to decline the terms and conditions during agent onboarding

Supports markdown === Question asking to accept T&Cs during agent onboarding

com.unblu.conversation.concierge.agentOnboardingTsAndCsQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Before the conversation can start, you must accept the terms and conditions.

Text asking an agent to accept the service’s T&Cs as part of the agent onboarding process

Supports markdown === Agent onboarding welcome message

com.unblu.conversation.concierge.agentOnboardingWelcomeMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Hello, I'm the concierge, here to help get the conversation with your client started.

Welcome message at the beginning of the agent onboarding process

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Supports markdown === Text shown to a participant when their offboarding process timed out

com.unblu.conversation.concierge.offboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your offboarding process took too long and will be ended automatically.

Text displayed when the offboarding process timed out

Supports markdown === Text shown when the offboarding process timed out due to inactivity

com.unblu.conversation.concierge.offboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Seems like nothing is happening here, I will end your offboarding for you.

Text displayed when a participant’s offboarding process timed out due to inactivity

Supports markdown === Visitor onboarding timeout message

com.unblu.conversation.concierge.onboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Seems like your onboarding process is taking too long, I will forward you to the next available agent.

Message displayed by the concierge if a visitor’s onboarding process takes too long

Supports markdown === Idle timeout message during visitor onboarding process

com.unblu.conversation.concierge.onboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Seems like nothing is happening here, I will forward you to the next available agent.

Message displayed by the concierge if a visitor takes too long to respond to a question during the onboarding process

The label for the button accepting the concierge’s "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Sure

Label for the button accepting the concierge’s "requeue" question. The label is also used as the text for the reply.

Label for the button declining the concierge’s "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

No, thank you

Label for the button used to decline the concierge’s "requeue" question. The label is also used as the text for the reply.

Supports markdown === Concierge "requeue" question

com.unblu.conversation.concierge.reboardingAskToRequeueQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Currently, there is no agent in this conversation. Should I forward you to the next available agent?

Text asking whether to requeue a conversation. The question is part of the reboarding process.

Supports markdown === Concierge "reboarding global timeout" message

com.unblu.conversation.concierge.reboardingGlobalTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your reboarding process took too long and will be ended automatically.

Message displayed when the reboarding process timed out

Supports markdown === Concierge "reboarding idle timeout" message

com.unblu.conversation.concierge.reboardingIdleTimeout

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Seems like nothing is happening here, I will close your reboarding for you.

Message displayed when the reboarding process timed out due to inactivity

Supports markdown === Visitor offboarding info message 1

com.unblu.conversation.concierge.visitorOffboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor offboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor offboarding info message 2

com.unblu.conversation.concierge.visitorOffboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor offboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor offboarding info message 3

com.unblu.conversation.concierge.visitorOffboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor offboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor offboarding info message 4

com.unblu.conversation.concierge.visitorOffboardingInfoMessage4

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor offboarding info message 4

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor offboarding info message 5

com.unblu.conversation.concierge.visitorOffboardingInfoMessage5

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor offboarding info message 5

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor offboarding info message 6

com.unblu.conversation.concierge.visitorOffboardingInfoMessage6

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor offboarding info message 6

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor offboarding "rate conversation" request

com.unblu.conversation.concierge.visitorOffboardingRateConversationMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Rate your experience

Text for the request to rate the conversation during the visitor offboarding process

Label for the button declining the rating question

com.unblu.conversation.concierge.visitorOffboardingRateDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Skip rating

Label for the button used to skip the rating question. The label text will also be used as the text for the reply.

Supports markdown === "Reason for visitor offboarding" message: conversation canceled

com.unblu.conversation.concierge.visitorOffboardingReasonConversationCanceledMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has been canceled.
If you have any further questions please reach out to your agent.

The "reason for offboarding" message for visitors displayed during the offboarding process when the conversation was canceled

Supports markdown === "Reason for visitor offboarding" message: conversation ended

com.unblu.conversation.concierge.visitorOffboardingReasonConversationEndMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has ended.
If you have any further questions please create a new one.

The "reason for visitor offboarding" message displayed during the offboarding process when the conversation has ended

Supports markdown === "Reason for visitor offboarding" message: external messenger channel closed

com.unblu.conversation.concierge.visitorOffboardingReasonExternalChannelClosedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The external messenger channel has been closed.
No further communication is possible in this conversation.

The "reason for offboarding" message for visitors displayed during the offboarding process when the conversation has ended because the external messenger channel it is connected to was closed

Supports markdown === "Reason for visitor offboarding" message: participant removed

com.unblu.conversation.concierge.visitorOffboardingReasonKickedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You have been removed from the conversation and will not be able to access it anymore.

The "reason for visitor offboarding" message shown during the offboarding process when a participant was removed from a conversation

Supports markdown === "Reason for visitor offboarding" message shown during the offboarding process: onboarding declined

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingDeclinedMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

We were unable to connect you. Please start a new conversation.

The "reason for visitor offboarding" message displayed during the offboarding process when onboarding was declined

Supports markdown === "Reason for visitor offboarding" message: onboarding timeout

com.unblu.conversation.concierge.visitorOffboardingReasonOnboardingTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your onboarding process timed out. You cannot join the conversation.

The "reason for visitor offboarding" message shown during the offboarding process when a participant’s onboarding process timed out

Supports markdown === "Reason for visitor offboarding" message: other reason

com.unblu.conversation.concierge.visitorOffboardingReasonOtherMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You left the conversation.

The "reason for visitor offboarding" message shown during the offboarding process when offboarding was initiated for some other reason

Supports markdown === "Reason for visitor offboarding" message: person left

com.unblu.conversation.concierge.visitorOffboardingReasonPersonLeftMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You left the conversation.

The "reason for visitor offboarding" message shown during the offboarding process when a person left the conversation

Supports markdown === "Reason for visitor offboarding" message: removed after timeout

com.unblu.conversation.concierge.visitorOffboardingReasonRemovedAfterTimeoutMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You were removed from the conversation after a connection loss.

The "reason for visitor offboarding" message shown during the offboarding process when a person was removed from the conversation because their connection timed out

Supports markdown === "Reason for visitor offboarding" message: solved by bot

com.unblu.conversation.concierge.visitorOffboardingReasonSolvedByBotMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The conversation has ended.
Please start a new one if you have any further questions.

The "reason for offboarding" message for visitors displayed during the offboarding process when the conversation was ended because the bot marked it as solved

Text for the button to accept the "send log" request during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Sure

Text for the button that participants use during the visitor offboarding process to confirm that they want a log of the conversation sent to them

Supports markdown === "Ask for email and send log" question during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogAndAskForEmailQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

If you give us your email address we can send you a log of this conversation.

The text of the question asking a participant to provide their email address so they can be sent a log of the conversation. The question is asked during the visitor offboarding process.

Text for the button to decline the "send log" request during visitor offboarding

com.unblu.conversation.concierge.visitorOffboardingSendLogDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

No, thank you

The label for the button used to decline the concierge’s "send log" question during visitor offboarding. The label is also used as the text for the reply.

Supports markdown === Visitor offboarding "send log" request

com.unblu.conversation.concierge.visitorOffboardingSendLogQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Do you want a log of this conversation to be sent to your email address ${email}?

The text asking whether a person wishes to receive a log of the conversation by email. This question is asked if the visitor provided their email address during onboarding.

Arguments

Name	Type	Description
email	String

Name

Type

Description

String

Supports markdown === Message that sending the conversation log was successful

com.unblu.conversation.concierge.visitorOffboardingSendLogSuccess

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Thank you, the conversation log has been sent to ${email}.

The message confirming that the conversation log was successfully sent to the email address provided

Arguments

Name	Type	Description
email	String

Name

Type

Description

String

Supports markdown === Message if checking agent availability was successful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityAvailable

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

I will connect you with the next available agent.

The message displayed at the end of the visitor onboarding process, before connecting the visitor with an agent. This is the message shown if there are agents available.

Supports markdown === Message if checking agent availability was unsuccessful

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityBusy

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

All agents are currently busy, I will connect you with the next available agent.

The message displayed at the end of the visitor onboarding process, before connecting the visitor with the next available agent. This is the message shown if all agents are busy.

Supports markdown === Concierge "no agent available" message

com.unblu.conversation.concierge.visitorOnboardingCheckAgentAvailabilityNotAvailable

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Unfortunately there is no agent available at the moment.

Message the concierge sends when no agent is available

Supports markdown === Concierge "choose named area" question

com.unblu.conversation.concierge.visitorOnboardingChooseNamedAreaQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Which topic are you interested in today?

Text asking a visitor to choose a named area during the onboarding process

Supports markdown === Concierge "choose team" question

com.unblu.conversation.concierge.visitorOnboardingChooseTeamQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Which topic are you interested in today?

Text asking a visitor to choose a team during the onboarding process

Supports markdown === Concierge "visitor onboarding completed" message

com.unblu.conversation.concierge.visitorOnboardingDoneMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Thank you ${recipientName}, I have everything I need now and will forward you to the next available agent.

Message displayed when the visitor onboarding process has been completed

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

Supports markdown === Concierge "email notification" message

com.unblu.conversation.concierge.visitorOnboardingEmailConfirmation

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Thank you. We will send you an email with a link to this conversation as soon as an agent answers.

Message displayed during the onboarding process if the visitor will be sent an email once an agent is available

Text for concierge "email notification" acceptance button

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Sure

Label for the button used during onboarding for a visitor to confirm they want notifying by email when an agent is available

Label for concierge "email notification" decline button

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

No, thank you

Label for the button used to decline the concierge’s "email notification" question. The label is also used as the text for the reply.

Supports markdown === Concierge "email notification" question

com.unblu.conversation.concierge.visitorOnboardingEmailNotificationQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

If you give us your email address, we can notify you when an agent answers.

Text asking whether a person should be notified by email when an agent is available. The question is asked during visitor onboarding.

Supports markdown === Visitor onboarding info message 1

com.unblu.conversation.concierge.visitorOnboardingInfoMessage1

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor onboarding info message 1

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor onboarding info message 2

com.unblu.conversation.concierge.visitorOnboardingInfoMessage2

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor onboarding info message 2

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Supports markdown === Visitor onboarding info message 3

com.unblu.conversation.concierge.visitorOnboardingInfoMessage3

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Visitor onboarding info message 3

Arguments

Name	Type	Description
recipientName	String
recipientPersonSourceId	String
conversationId	String

Name

Type

Description

recipientName

String

recipientPersonSourceId

String

conversationId

String

Label for the button declining the concierge’s "name" question

com.unblu.conversation.concierge.visitorOnboardingNameDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

No, thank you

Label for the button used to skip the concierge’s "name" question. The label is also used as the text for the reply.

Supports markdown === Concierge "name" question

com.unblu.conversation.concierge.visitorOnboardingNameQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Can you give me your name, please?

Text asking for a visitor’s name during onboarding

Label for the button accepting the concierge’s "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Sure

Label for the button a visitor uses to confirm they will provide their telephone number during onboarding

Supports markdown === Concierge "phone confirmation" message

com.unblu.conversation.concierge.visitorOnboardingPhoneConfirmation

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Thank you. We will contact you as soon as possible.

Text for the message confirming the telephone number entered during visitor onboarding

Label for the button declining the concierge’s "phone" question

com.unblu.conversation.concierge.visitorOnboardingPhoneDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

No, thank you

Label for the button used to decline the concierge’s "phone" question. The label is also used as the text for the reply.

Supports markdown === The text for the question asking that the visitor provide their phone number during onboarding

com.unblu.conversation.concierge.visitorOnboardingPhoneQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Can you provide us with your phone number so that we can call you back?

Concierge "phone" question

Label for the button to skip concierge "topic" question

com.unblu.conversation.concierge.visitorOnboardingTopicDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Skip

Label for the button used to skip the concierge’s "topic" question. The label is also used as the text for the reply.

Supports markdown === Visitor onboarding "topic" question

com.unblu.conversation.concierge.visitorOnboardingTopicQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

What topic would you like to talk about?

Text asking for the conversation topic during visitor onboarding

Label for the button to accept terms & conditions during visitor onboarding

com.unblu.conversation.concierge.visitorOnboardingTsAndCsAccept

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Accept

The label for the button to accept the service’s terms and conditions during the visitor onboarding process

The label for the button to decline the service’s terms conditions during the visitor onboarding process

com.unblu.conversation.concierge.visitorOnboardingTsAndCsDecline

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Decline

Label for the button to decline the terms and conditions during visitor onboarding

Supports markdown === Concierge visitor "terms and conditions" question

com.unblu.conversation.concierge.visitorOnboardingTsAndCsQuestion

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

To start a conversation with one of our agents, we need you to read through and accept our terms and conditions.

Text asking a person to accept the service’s terms and conditions as part of the visitor onboarding process

Supports markdown === Concierge visitor "welcome" message

com.unblu.conversation.concierge.visitorOnboardingWelcomeMessage

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Hello, I'm the concierge. I'll connect you with an agent as soon as possible. We just need to go through a couple of questions together.

Text for the welcome message at the beginning of the visitor onboarding process

Arguments

Name	Type	Description
recipientName	String

Name

Type

Description

recipientName

String

DialogBotConfiguration

sentFailedReasonWebhookFailed

com.unblu.dialogbot.configuration.sentFailedReasonWebhookFailed

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Failed to send message to dialog bot.

Reason displayed if a message could not be send to a dialog bot via webhook.

Log CSV and Excel formatter

Assigned agent source data

com.unblu.conversationhistory.export.assigneeSourceData

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Assigned agent source data

Source data of the assigned agent

Server data and time formatting

Server-side date/time format

com.unblu.core.server.time.dateTimeFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

dd.MM.yyyy HH:mm

Date & time format used on the server-side. WARNING: must comply with Java simple date format (http://docs.oracle.com/javase/6/docs/api/java/text/SimpleDateFormat.html)

Visitor invitation email

Invitation mail template

com.unblu.core.invitationmail.body

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

You are invited to join a conversation with ${inviterName}.

Please click the link below to join:

${link}

Template text for invitation emails

Arguments

Name	Type	Description
inviterName	String
inviterEmail	String
topic	String
scheduledTime	String
timeZone	String
link	String
inviteeName	String
inviteeEmail	String

Name

Type

Description

inviterName

String

inviterEmail

String

topic

String

scheduledTime

String

timeZone

String

link

String

inviteeName

String

inviteeEmail

String

Subject of invitation email

com.unblu.core.invitationmail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation invitation

Subject of invitation emails

Time format

com.unblu.core.invitationmail.timeFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

dd.MM.yyyy HH:mmZ

Java DateTime compatible format used throughout the visitor invitation email

Conversation message log email

Conversation message log email footer

com.unblu.conversation.messagelog.mail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "conversation message log" emails

Conversation log email top

com.unblu.conversation.messagelog.mail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

Here is the message log you requested:

Beginning of "conversation message log" emails

Arguments

Name	Type	Description
conversationId	String
participantNames	String
recipientName	String
recipientEmail	String
recipientPhone	String

Name

Type

Description

conversationId

String

participantNames

String

recipientName

String

recipientEmail

String

recipientPhone

String

Log entry format

com.unblu.conversation.messagelog.mail.logEntryFormat

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${serverUtcTime} ${senderName}: ${messageText}

Format of the log entry for a message in the conversation log that is sent out via email at a visitor’s request

Arguments

Name	Type	Description
senderName	String
senderPersonId	String
recipientsPersonIds	String
sendUtcTime	String
serverUtcTime	String
messageText	String

Name

Type

Description

senderName

String

senderPersonId

String

recipientsPersonIds

String

sendUtcTime

String

serverUtcTime

String

messageText

String

Subject of conversation log email

com.unblu.conversation.messagelog.mail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation message log for conversation with ${participantNames}

Subject of "conversation message log" emails

Arguments

Name	Type	Description
conversationId	String
participantNames	String
recipientName	String

Name

Type

Description

conversationId

String

participantNames

String

recipientName

String

DispatcherWorkerGroupService

noWorker

com.unblu.dispatcher.dispatcherworkergroupservice.noWorker

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

No collaboration instance available

"Password generated" email

"Automatically triggered" text of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system or an administrator.

Additional content of "password reset" notification emails if the email was triggered by the system

Footer of "password reset" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Have a great day!
The Unblu team.

Footer of "password reset" notification emails

Main content of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Dear ${firstName} ${lastName},

A new password has been generated for your account on ${agentDeskUrl}.

Username: ${userName}

New password: ${generatedPassword}

Main content of "password generated" notification emails

Arguments

Name	Type	Description
firstName	String
lastName	String
userName	String
generatedPassword	String
agentDeskUrl	String
recipientEmail	String

Name

Type

Description

firstName

String

lastName

String

userName

String

generatedPassword

String

agentDeskUrl

String

recipientEmail

String

Subject of "password generated" email

com.unblu.core.server.core.mail.GeneratedPasswordMail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

New password generated

Subject of "password generated" notification emails

"Password reset via link" email

Additional text of automatically triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system or an administrator.

Additional content of "password reset" notification emails if the email was triggered by the system

Additional content of user-triggered "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyBottomUserRequested

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email should have been triggered by you. If you did not request a password reset, please ignore this email.

Additional content of the "password reset" notification emails if the email was triggered by an (unauthenticated) user

Footer of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Have a great day!
The Unblu team

Footer of "password reset" notification emails

Main content of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Dear ${userName},

A password reset link was requested for your account.
Please click the following link to generate a new password:

${passwordLink}

This link is valid for 24 hours.

Main content of "password reset" notification emails

Arguments

Name	Type	Description
userName	String
passwordLink	String
recipientEmail	String

Name

Type

Description

userName

String

passwordLink

String

recipientEmail

String

Subject of "password reset" email

com.unblu.core.server.core.mail.PasswordResetLinkMail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Your password reset request

Subject of "password reset" notification emails

Properties deprecated in Unblu 7

canceled

com.unblu.conversationendreason.canceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Canceled

DEPRECATED - no longer used

"New assignment request" notification email

"Automatically triggered" text in assignment request notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "new assignment request" notification emails

Footer for "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
Your support team

Footer of "new assignment request" notification emails

The content of the "new assignment request" notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

There is a new assignment request

In: ${targetName}

From: ${visitorName}
Initial engagement URL: ${initialEngagementUrl}
Language: ${visitorLanguage}
Location: ${visitorLocationInfo}
System: ${visitorOs}
Browser: ${visitorBrowser}

Links:
Agent Desk: ${acceptAgentDeskLink}
Single Conversation Desk: ${acceptAgentDeskSingleLink}

Content of "new assignment request" notification email

Arguments

Name	Type	Description
targetName	String
visitorName	String
visitorLanguage	String
visitorLocationInfo	String
visitorOs	String
visitorBrowser	String
acceptAgentDeskLink	String
acceptAgentDeskSingleLink	String
initialEngagementUrl	String

Name

Type

Description

targetName

String

visitorName

String

visitorLanguage

String

visitorLocationInfo

String

visitorOs

String

visitorBrowser

String

acceptAgentDeskLink

String

acceptAgentDeskSingleLink

String

initialEngagementUrl

String

The subject of the "new assignment request " notification email

com.unblu.core.mail_notification.newAssignmentRequestNotification.mail.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

New assignment request from ${visitorName}

Subject of "new assignment request" notification emails

Arguments

Name

Type

Description

visitorName

String

Anonymous "new messages" notification email

"Automatically triggered" text for "new message" notification emails

com.unblu.core.push_notification.mail.messages.anonymous.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text of "new message" notification emails

Footer of "new message" notification email

com.unblu.core.push_notification.mail.messages.anonymous.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "new message" notification emails

Main content of "new message" notification email (anonymous)

com.unblu.core.push_notification.mail.messages.anonymous.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.
To open the conversation again, please visit ${conversationUrl}.

Main content of "new message" notification emails

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationUrl

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails (anonymous)

com.unblu.core.push_notification.mail.messages.anonymous.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${notificationCount} new messages from ${lastMessageSender}

Subject of anonymous "new message" notification emails

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientPersonSourceId

String

recipientName

String

Agent forwarding notification email

"Automatically triggered" text in "agent forwarding" notification emails

com.unblu.core.push_notification.mail.forwarding.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "agent forwarding" notification emails

"Agent forwarding" notification email footer

com.unblu.core.push_notification.mail.forwarding.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "agent forwarding" notification emails

"Agent forwarding" notification email body

com.unblu.core.push_notification.mail.forwarding.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded you a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Main content of "agent forwarding" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

"Agent forwarding" notification email subject

com.unblu.core.push_notification.mail.forwarding.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation forwarded by ${invitationCreator}

Subject of "agent forwarding" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Agent invitation notification email

"Automatically triggered" text in "agent invitation" notification emails

com.unblu.core.push_notification.mail.invitation.agent.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "agent invitation" notification emails

"Agent invitation" notification email footer

com.unblu.core.push_notification.mail.invitation.agent.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "agent invitation" notification emails

"Agent invitation" notification email body

com.unblu.core.push_notification.mail.invitation.agent.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello ${invitationRecipient},

${invitationCreator} invited you to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Main content of "agent invitation" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

"Agent invitation" notification email subject

com.unblu.core.push_notification.mail.invitation.agent.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation invitation from ${invitationCreator}

Subject of "agent invitation" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Team forwarding notification email

"Automatically triggered" text in team forwarding notification emails

com.unblu.core.push_notification.mail.forwarding.team.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "conversation team forwarding" notification emails

Team forwarding notification email footer

com.unblu.core.push_notification.mail.forwarding.team.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "conversation team forwarding" notification emails

Team forwarding notification email body

com.unblu.core.push_notification.mail.forwarding.team.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello ${invitationRecipient},

${invitationCreator} forwarded your team a conversation.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Main content of "conversation team forwarding" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

"Team forwarding" notification email subject

com.unblu.core.push_notification.mail.forwarding.team.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation forwarded by ${invitationCreator}

Subject of "team forwarding" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Team invitation notification email

"Automatically triggered" text in "team invitation" notification emails

com.unblu.core.push_notification.mail.invitation.team.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "team invitation" notification emails

"Team invitation" notification email footer

com.unblu.core.push_notification.mail.invitation.team.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "team invitation" notification emails

"Team invitation" notification email body

com.unblu.core.push_notification.mail.invitation.team.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello ${invitationRecipient},

${invitationCreator} invited your team to participate in a conversation.
Preview conversation: ${previewUrl}
Accept invitation: ${acceptInDeskUrl}

Main content of "team invitation" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

invitationCreatorSourceId

String

invitationRecipient

String

invitationMessage

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

"Team invitation" notification email subject

com.unblu.core.push_notification.mail.invitation.team.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation invitation from ${invitationCreator}

Subject of "team invitation" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

invitationCreator

String

Deputy delegation notification email

"Automatically triggered" text in "deputy delegation" notification emails

com.unblu.core.push_notification.mail.deputy-delegation.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "deputy delegation" notification emails

"Deputy delegation" notification email footer

com.unblu.core.push_notification.mail.deputy-delegation.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "deputy delegation" notification emails

"Deputy delegation" notification email body

com.unblu.core.push_notification.mail.deputy-delegation.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello ${recipientName},

${contextPersonName} created a conversation with ${primaryAgentName} and the conversation has now been delegated to you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Main content of "deputy delegation" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

Subject

com.unblu.core.push_notification.mail.deputy-delegation.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${initialEngagementType} from ${contextPersonName}

Subject of "deputy delegation" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

primaryAgentName

String

recipientName

String

Inbound request notification email

"Automatically triggered" text in "inbound request" notification emails

com.unblu.core.push_notification.mail.inbound-request.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "inbound request" notification emails

"Inbound request" notification email footer

com.unblu.core.push_notification.mail.inbound-request.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "inbound request" notification emails

"Inbound request" notification email body

com.unblu.core.push_notification.mail.inbound-request.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello ${recipientName},

${contextPersonName} started a conversation with you.
Preview conversation: ${previewUrl}
Accept conversation: ${acceptInDeskUrl}

Main content of "inbound request" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

previewUrl

String

acceptInDeskUrl

String

acceptInSingleUrl

String

"Inbound request" notification email subject

com.unblu.core.push_notification.mail.inbound-request.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${initialEngagementType} from ${contextPersonName}

Subject of "inbound request" notification emails

Arguments

Name

Type

Description

initialEngagementType

String

contextPersonName

String

contextPersonSourceId

String

recipientName

String

Incoming call notification email

"Automatically triggered" text for "incoming call" notification email

com.unblu.core.push_notification.mail.call.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "incoming call" notification emails

Footer of "incoming call" notification email

com.unblu.core.push_notification.mail.call.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "incoming call" notification emails

Main content of "incoming call" notification email

com.unblu.core.push_notification.mail.call.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Main content of "incoming call" notification emails

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "incoming call" notification emails

com.unblu.core.push_notification.mail.call.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Incoming call from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

Missed call notification emails

"Automatically triggered" text for "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text used in "missed call" notification emails

Footer of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Main content of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

${callInitiator} tried to start a ${callType} with you.

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

recipientEmail

String

Subject of "missed call" notification emails

com.unblu.core.push_notification.mail.call.missed.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Missed call from ${callInitiator}

Arguments

Name

Type

Description

callType

String

callInitiator

String

conversationId

String

"New messages" notification email

"Automatically triggered" text for "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.bodyBottomAutoTriggered

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

This email was automatically triggered by the system.

The "automatically triggered" text for "new message" notification emails

Footer of "new message" notification email

com.unblu.core.push_notification.mail.messages.authenticated.bodyFooter

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Best regards,
The Unblu team

Footer of "new message" notification emails

Main content of "new message" notification email (authenticated)

com.unblu.core.push_notification.mail.messages.authenticated.bodyTop

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Hello,

You have a new message:
${lastMessageSender}: ${lastMessageText}.
You have a total of ${notificationCount} unread messages in this conversation.

Content of "new message" notification emails

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

recipientEmail

String

Subject of "new message" notification emails (authenticated)

com.unblu.core.push_notification.mail.messages.authenticated.subject

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${notificationCount} new messages from ${lastMessageSender}

Subject of "new message" notification emails for authenticated users

Arguments

Name

Type

Description

notificationCount

Integer

recipientNotificationCount

Integer

lastMessageText

String

lastMessageSender

String

conversationId

String

recipientName

String

Message texts configuration

General system message when a visitor cancels admission request

com.unblu.conversation.message.admissionCanceledGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${requestingVisitorName} canceled their request to join the conversation

General system message displayed when a visitor cancels their request to join a conversation. Category CONVERSATION_ADMISSION.

Arguments

Name

Type

Description

requestingVisitorName

String

Personal system message for a visitor who cancels their admission request

com.unblu.conversation.message.admissionCanceledPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You canceled your request to join the conversation

Personal system message displayed to the visitor who cancels their request to join a conversation. Category CONVERSATION_ADMISSION.

General system message when admission is denied

com.unblu.conversation.message.admissionDeniedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${respondingAgentName} denied ${requestingVisitorName}'s request to join the conversation

General system message displayed when an agent denies a visitor’s request to join a conversation. Category CONVERSATION_ADMISSION.

Arguments

Name

Type

Description

respondingAgentName

String

requestingVisitorName

String

Personal system message for agent who denies an admission request

com.unblu.conversation.message.admissionDeniedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You denied ${requestingVisitorName}'s request to join the conversation

Personal system message displayed to the agent who denies a visitor’s request to join a conversation. Category CONVERSATION_ADMISSION.

Arguments

Name

Type

Description

requestingVisitorName

String

General system message when admission is granted

com.unblu.conversation.message.admissionGrantedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${respondingAgentName} granted ${requestingVisitorName}'s request to join the conversation

General system message displayed when an agent grants a visitor’s request to join a conversation. Category CONVERSATION_ADMISSION.

Arguments

Name

Type

Description

respondingAgentName

String

requestingVisitorName

String

Personal system message for agent who granted admission

com.unblu.conversation.message.admissionGrantedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You granted ${requestingVisitorName}'s request to join the conversation

Personal system message displayed to the agent who grants a visitor’s request to join a conversation. Category CONVERSATION_ADMISSION.

Arguments

Name

Type

Description

requestingVisitorName

String

General system message when a visitor requests admission

com.unblu.conversation.message.admissionRequestedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${requestingVisitorName} asked to join the conversation

General system message displayed when a visitor asks to join a conversation. Category CONVERSATION_ADMISSION.

Arguments

Name

Type

Description

requestingVisitorName

String

Personal system message for a visitor who requests admission

com.unblu.conversation.message.admissionRequestedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You asked to join the conversation

Personal system message displayed to the visitor who asks to join a conversation. Category CONVERSATION_ADMISSION.

General system message displayed when an agent’s invitation is redeemed

com.unblu.conversation.message.agentInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingAgentName} redeemed the invitation

General system message displayed when an agent redeemed their invitation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

redeemingAgentName

String

System message displayed to the agent who redeemed an invitation

com.unblu.conversation.message.agentInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You redeemed the invitation

Personal system message displayed to the agent who redeemed their invitation. Category AGENT_INVITE.

General system message displayed when an agent’s invitation is revoked

com.unblu.conversation.message.agentInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} revoked the invitation of the agent ${invitedAgentName}

General system message displayed when an agent’s invitation is revoked. Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

invitedAgentName

String

System message displayed to the agent who revoked another agent’s invitation

com.unblu.conversation.message.agentInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked the invitation of the agent ${invitedAgentName}

Personal system message displayed to the agent who revoked another agent’s invitation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitedAgentName

String

General system message displayed when an agent is invited to join a conversation

com.unblu.conversation.message.agentInvitedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the agent ${invitedAgentName} to join the conversation

General system message displayed when an agent is invited to join a conversation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

invitedAgentName

String

System message displayed to an agent who invited another agent to join a conversation

com.unblu.conversation.message.agentInvitedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the agent ${invitedAgentName} to join the conversation

Personal system message for the agent who invited another agent to join a conversation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitedAgentName

String

Message for the layer activation request

com.unblu.conversation.message.approvalLayerActivationRequest

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Allow collaboration on ${layerType}?

Arguments

Name

Type

Description

layerType

String

Message for the layer control approval

com.unblu.conversation.message.approvalLayerControl

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Allow remote control of ${layerType}?

Message for the "approval" layer control

Arguments

Name

Type

Description

layerType

String

Message for the marking layer approval

com.unblu.conversation.message.approvalLayerMarking

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Allow highlighting on ${layerType}?

Arguments

Name

Type

Description

layerType

String

Label of the "Approve" option

com.unblu.conversation.message.approvalOptionApprove

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

OK

Label for the "approve" option

Label for the "Decline" option

com.unblu.conversation.message.approvalOptionDecline

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Maybe later

Label for "approved" status

com.unblu.conversation.message.approvalStatusApproved

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The approval has been accepted

Label for the status "approved"

Label for "canceled" status

com.unblu.conversation.message.approvalStatusCanceled

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Approval request canceled

Label for the status "cancelled"

Label for "declined" status

com.unblu.conversation.message.approvalStatusDeclined

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The approval request has been declined

Label for the status "declined"

Label for "pending" status

com.unblu.conversation.message.approvalStatusPending

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Waiting for the response...

Label for the status "pending"

Label for "timed out" status

com.unblu.conversation.message.approvalStatusTimedOut

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

The approval timed out

Label for the status "Timed out"

General system message for automatic server instance migration

com.unblu.conversation.message.automaticTerminateCollaborationServer

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

For technical reasons, this conversation must be migrated now

General system message sent when a COLLABORATION_SERVER instance has been automatically migrated. Category TERMINATING_INSTANCES.

General system message for automatic rendering service termination

com.unblu.conversation.message.automaticTerminateRenderingService

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

For technical reasons, ${target} must be terminated now

General system message sent when a RENDERING_SERVICE instance has been automatically terminated. Category TERMINATING_INSTANCES.

Arguments

Name

Type

Description

target

String

Label for imminent migration acknowledgment button

com.unblu.conversation.message.boardingProcessImminentMigrationAcknowledgeButton

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

OK

The text of the only option presented to a user for the imminent boarding process migration message

Supports markdown === Footer of an active offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

*offboarding* active

Supports markdown === Footer of an ended offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

*offboarding* ended

Supports markdown === General header of the offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Default:

**offboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Supports markdown === Personal header of the offboarding bot thread

com.unblu.conversation.message.botThreadOffboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

**offboarding** you

Supports markdown === Footer of an active onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

*onboarding active*

Supports markdown === Footer of an ended onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

*onboarding ended*

Supports markdown === General header of the onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Default:

**onboarding** ${participantName}

Arguments

Name

Type

Description

participantName

String

Supports markdown === Personal header of onboarding bot thread

com.unblu.conversation.message.botThreadOnboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

**onboarding** you

Personal header of the onboarding bot thread

Supports markdown === Footer of active reboarding bot thread

com.unblu.conversation.message.botThreadReboardingActive

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

*reboarding active*

Footer of an active reboarding bot thread

Supports markdown === Footer of ended reboarding bot thread

com.unblu.conversation.message.botThreadReboardingEnded

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

*reboarding ended*

Footer of an ended reboarding bot thread

Supports markdown === General header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderGeneral

Type: Markdown text
Allowed scopes: GLOBAL, ACCOUNT
Default:

**reboarding** ${participantName}

General header of the reboarding bot thread

Arguments

Name

Type

Description

participantName

String

Supports markdown === Personal header of reboarding bot thread

com.unblu.conversation.message.botThreadReboardingHeaderPersonal

Type: Markdown text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

**reboarding** you

Personal header of the reboarding bot thread

General system message when call aborted

com.unblu.conversation.message.callAbortedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} aborted the call

General system message sent when a call is aborted. Category CALL_LIFECYCLE.

Arguments

Name

Type

Description

participantName

String

System message sent to the person who declined an incoming call

com.unblu.conversation.message.callDeclinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You declined the call

Personal system message sent to the person who declined an incoming call. Category CALL_PARTICIPANT.

Arguments

Name

Type

Description

participantName

String

General system message when call ended

com.unblu.conversation.message.callEndedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} ended the call

General system message sent when a call is ended. Category CALL_LIFECYCLE.

Arguments

Name

Type

Description

participantName

String

System message sent to the person who ended a call

com.unblu.conversation.message.callEndedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You ended the call

Personal system message sent to the person who ended a call. Category CALL_LIFECYCLE.

Arguments

Name

Type

Description

participantName

String

General system message when participant joined call

com.unblu.conversation.message.callJoinedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} joined the call publishing ${publishingState}

General system message sent when a participant joined a call. Category CALL_PARTICIPANT.

Arguments

Name

Type

Description

participantName

String

publishingState

String

System message for the person joining a call

com.unblu.conversation.message.callJoinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You joined the call publishing ${publishingState}

Personal system message sent to the person joining a call. Category CALL_PARTICIPANT.

Arguments

Name

Type

Description

participantName

String

publishingState

String

General system message when participant left active call

com.unblu.conversation.message.callLeftGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} left the call

General system message sent when a participant left an active call. Category CALL_PARTICIPANT.

Arguments

Name

Type

Description

participantName

String

System message sent to the person who left an active call

com.unblu.conversation.message.callLeftPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You left the call

Personal system message sent to the person who left an active call. Category CALL_PARTICIPANT.

Arguments

Name

Type

Description

participantName

String

General system message when participant changed publishing state

com.unblu.conversation.message.callPublishingChangedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} is now publishing ${publishingState}

General system message sent when a participant changed their publishing state. Category CALL_PARTICIPANT_PUBLISHING_STATE.

Arguments

Name

Type

Description

participantName

String

publishingState

String

System message sent to the person who changed their publishing state

com.unblu.conversation.message.callPublishingChangedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You are now publishing ${publishingState}

Personal system message displayed to a person who changed their publishing state. Category CALL_PARTICIPANT_PUBLISHING_STATE.

Arguments

Name

Type

Description

participantName

String

publishingState

String

"Request callback" message

com.unblu.conversation.message.callRequestCallbackMessage

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Please call me back

Message sent to a conversation if nobody is available to answer a call and the caller requests a callback

Arguments

Name

Type

Description

participantName

String

otherPersonNames

String

System message sent to the person who took a snapshot of their own video stream

com.unblu.conversation.message.callSnapshotCapturedOfItselfPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You took a snapshot of your own video stream

Personal system message sent to the person who took a snapshot of their own video stream. Category CALL_SNAPSHOT.

System message sent to the person who takes a snapshot of someone else’s video stream

com.unblu.conversation.message.callSnapshotCapturedOfPersonPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You took a snapshot of ${snapshottedName}'s video stream

Personal system message sent to the participant who took a snapshot of another participant’s video stream. Category CALL_SNAPSHOT.

Arguments

Name

Type

Description

snapshottedName

String

General system message when call started

com.unblu.conversation.message.callStartGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} started a ${callType}

General system message sent when a call is started. Category CALL_LIFECYCLE.

Arguments

Name

Type

Description

participantName

String

callType

String

System message sent to the person who started a call

com.unblu.conversation.message.callStartPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You started a ${callType}

Personal system message for the person who started a call. Category CALL_LIFECYCLE.

Arguments

Name

Type

Description

participantName

String

callType

String

System message displayed to the person who resumed co-browsing

com.unblu.conversation.message.cobrowsingContinuedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You resumed co-browsing

Personal system message displayed to the person who resumed co-browsing. Category LAYER_ACTION_SHARING_PAUSE.

Arguments

Name

Type

Description

person

String

The system message displayed to the person who paused co-browsing

com.unblu.conversation.message.cobrowsingPausedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You paused co-browsing

Personal system message displayed to the person who paused co-browsing. Category LAYER_ACTION_SHARING_PAUSE.

Arguments

Name

Type

Description

person

String

General system message sent when awaited person type is set

com.unblu.conversation.message.conversationAwaitedPersonTypeSetGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${initiatingPersonName} set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

initiatingPersonName

String

newAwaitedPersonType

String

Personal system message for person who set awaited person type

com.unblu.conversation.message.conversationAwaitedPersonTypeSetPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You set the conversation to "waiting for ${newAwaitedPersonType}"

Category CONVERSATION_PROPERTIES

Arguments

Name

Type

Description

newAwaitedPersonType

String

General system message when conversation recording failed to initialize

com.unblu.conversation.message.conversationRecordingDeniedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation recording failed, activating ${layerName} denied

General system message sent when a conversation recording fails to initialize. Mainly relevant for the SYNCHRONOUS/ABORT mode. Category RECORDING_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message when recording stops

com.unblu.conversation.message.conversationRecordingEndGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Recording stopped

General system message sent when recording stops. Category RECORDING_LIFECYCLE.

"Recording failed" general system message

com.unblu.conversation.message.conversationRecordingFailedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Recording failed

General system message sent when recording fails. Category RECORDING_LIFECYCLE.

General system message when recording starts

com.unblu.conversation.message.conversationRecordingStartGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Recording started

General system message sent when recording starts. Category RECORDING_LIFECYCLE.

General system message displayed when a person accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingPersonName} accepted the conversation request on behalf of ${namedArea}

General system message displayed when an agent accepts a conversation request for a specific named area from the queue. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

redeemingPersonName

String

namedArea

String

System messages displayed to the person who accepts a conversation request for a specific named area from the queue

com.unblu.conversation.message.conversationRequestForNamedAreaRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You accepted the conversation request for the named area ${namedArea}

Personal system message displayed to the agent who accepts a conversation request for a specific named area from the queue. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

namedArea

String

General system message displayed when a conversation request to a named area is revoked

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingAgentName} revoked the conversation request in the queue of the named area ${namedArea}

General system message displayed when the conversation request for a named area is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingAgentName

String

namedArea

String

System message displayed to the person who revoked the conversation request for a named area

com.unblu.conversation.message.conversationRequestForNamedAreaRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked the conversation request in the queue of the named area ${namedArea}

Personal system message displayed to the agent who revoked a conversation request for a named area. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

namedArea

String

General system message displayed when a person accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingPersonName} accepted the conversation request

General system message displayed when an agent accepts a conversation request from the queue. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

redeemingPersonName

String

System message displayed to the person who accepts a conversation request from the queue

com.unblu.conversation.message.conversationRequestRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You accepted the conversation request

Personal system message displayed to the agent who accepts a conversation request from the queue. Category VISITOR_INVITATION.

General system message when conversation’s scheduled time changed

com.unblu.conversation.message.conversationScheduledTimeChangedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${initiatingPersonName} changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

General system message displayed when a scheduled time of a conversation changes. Category CONVERSATION_PROPERTIES.

Arguments

Name

Type

Description

initiatingPersonName

String

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

Personal system message for person who changed a conversation’s scheduled time

com.unblu.conversation.message.conversationScheduledTimeChangedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You changed scheduled time from "${oldScheduledTime}" to "${newScheduledTime}" (${timeZoneId})

Personal system message displayed to the person who changed the scheduled time of a conversation. Category CONVERSATION_PROPERTIES.

Arguments

Name

Type

Description

oldScheduledTime

String

newScheduledTime

String

timeZoneId

String

General system message sent when conversation topic is set

com.unblu.conversation.message.conversationTopicSetGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${initiatingPersonName} set topic to "${newTopic}"

General system message displayed when the topic of a conversation is set. Category CONVERSATION_PROPERTIES.

Arguments

Name

Type

Description

initiatingPersonName

String

newTopic

String

Personal system message for person who set conversation topic

com.unblu.conversation.message.conversationTopicSetPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You set the topic to "${newTopic}"

Personal system message for the person who set the topic of a conversation. Category CONVERSATION_PROPERTIES.

Arguments

Name

Type

Description

newTopic

String

General system message displayed when a conversation is forwarded to another agent

com.unblu.conversation.message.forwardedToAgentGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${forwardingAgentName} has forwarded the conversation to the agent ${targetAgentName}

General system message displayed when a conversation is forwarded to another agent. Category FORWARDING.

Arguments

Name

Type

Description

targetAgentName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a named area

com.unblu.conversation.message.forwardedToNamedAreaGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${forwardingAgentName} requeued the conversation for the named area ${targetNamedAreaName}

General system message displayed when a conversation is forwarded to a named area. Category FORWARDING.

Arguments

Name

Type

Description

targetNamedAreaName

String

forwardingAgentName

String

General system message displayed when a conversation is forwarded to a team

com.unblu.conversation.message.forwardedToTeamGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${forwardingAgentName} has forwarded the conversation to the team ${targetTeamName}

General system message displayed when a conversation is forwarded to a team. Category FORWARDING.

Arguments

Name

Type

Description

targetTeamName

String

forwardingAgentName

String

"Forwarded to team" system message

com.unblu.conversation.message.forwardedToTeamPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Your conversation has been forwarded to another team. Please wait until the next agent joins...

Personal system message displayed when the conversation has been forwarded to another team. Category FORWARDING.

General system message displayed when the forwarding of a conversation to an agent is redeemed

com.unblu.conversation.message.forwardingToAgentRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingAgentName} redeemed the forwarding

General system message displayed when the forwarding of a conversation to an agent is redeemed. Category FORWARDING_STATE.

Arguments

Name

Type

Description

redeemingAgentName

String

System message displayed to the person who redeemed the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToAgentRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You redeemed the forwarding to yourself

Personal system message displayed to the agent who redeemed the forwarding of a conversation to themselves. Category FORWARDING_STATE.

General system message displayed when the forwarding of a conversation to an agent is revoked

com.unblu.conversation.message.forwardingToAgentRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingAgentName} revoked the forwarding to the agent ${targetAgentName}

General system message displayed when the forwarding of a conversation to an agent is revoked. Category FORWARDING_STATE.

Arguments

Name

Type

Description

revokingAgentName

String

targetAgentName

String

System message displayed to the person who revoked the forwarding of a conversation to an agent

com.unblu.conversation.message.forwardingToAgentRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked the forwarding to the agent ${targetAgentName}

Personal system message displayed to the agent who revoked the forwarding of a conversation to an agent. Category FORWARDING_STATE.

Arguments

Name

Type

Description

targetAgentName

String

General system message displayed when the forwarding of a conversation to a team is redeemed

com.unblu.conversation.message.forwardingToTeamRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingAgentName} redeemed the forwarding to the team ${targetTeamName}

General system message displayed when an agent redeemed the forwarding of a conversation to a team. Category FORWARDING_STATE.

Arguments

Name

Type

Description

redeemingAgentName

String

targetTeamName

String

Personal system message for agent who redeemed a conversation’s forwarding to a team

com.unblu.conversation.message.forwardingToTeamRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You redeemed the forwarding to the team ${targetTeamName}

Personal system message displayed to the agent who redeemed the forwarding of a conversation to a team. Category FORWARDING_STATE.

Arguments

Name

Type

Description

targetTeamName

String

General system message displayed when the forwarding of a conversation to a team is revoked

com.unblu.conversation.message.forwardingToTeamRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingAgentName} revoked the forwarding to the team ${targetTeamName}

General system message displayed when forwarding a conversation to a team is revoked. Category FORWARDING_STATE.

Arguments

Name

Type

Description

revokingAgentName

String

targetTeamName

String

System message displayed to the person who revoked the forwarding of a conversation to a team

com.unblu.conversation.message.forwardingToTeamRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked the forwarding to the team ${targetTeamName}

Personal system message for the agent who revoked the forwarding of a conversation to a team. Category FORWARDING_STATE.

Arguments

Name

Type

Description

targetTeamName

String

"Will handle later" message for visitors

com.unblu.conversation.message.invitationRedeemedButWillHandleLater

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT, TEAM, USER
Default:

I'm not available right now. I'll get back to you as soon as possible.

Message sent to a visitor if an agent redeems a conversation request but won’t deal with it until later

General system message displayed when an agent is made a conversation’s new assigned agent, making it their responsibility

com.unblu.conversation.message.isNowAssignedAgentGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} is now the assigned agent of the conversation

General system message displayed when an agent is the new assigned agent of a conversation, making it their responsibility. Category PARTICIPANT_ROLE_CHANGE.

Arguments

Name

Type

Description

participantName

String

General system message displayed when a person activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${person} activated mark mode

General system message displayed when a person activated the layer action "mark mode". Category LAYER_ACTION_CONTROL.

Arguments

Name

Type

Description

person

String

System message displayed to the person who activated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkActivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You activated mark mode

Personal system message displayed to the person who activated the layer action "mark mode". Category LAYER_ACTION_CONTROL.

General system message displayed when a person deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${person} deactivated mark mode

General system message displayed when a person deactivated the layer action "mark mode". Category LAYER_ACTION_CONTROL.

Arguments

Name

Type

Description

person

String

System message displayed to the person who deactivated the layer action "mark mode"

com.unblu.conversation.message.layerActionMarkDeactivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You deactivated mark mode

Personal system message displayed to the person who deactivated the layer action "mark mode". Category LAYER_ACTION_CONTROL.

General system message displayed when a person activated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlActivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${person} activated remote control

General system message displayed when a participant activated the layer action "remote control". Category LAYER_ACTION_CONTROL.

Arguments

Name

Type

Description

person

String

Personal system message displayed to the person who activated the layer action "remote control".

com.unblu.conversation.message.layerActionRemoteControlActivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You activated remote control

Personal system message displayed to the person who activated the layer action "remote control". Category LAYER_ACTION_CONTROL.

General system message displayed when a person deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${person} deactivated remote control

General system message displayed when a person deactivated the layer action "remote control". Category LAYER_ACTION_CONTROL.

Arguments

Name

Type

Description

person

String

System message displayed to the person who deactivated the layer action "remote control"

com.unblu.conversation.message.layerActionRemoteControlDeactivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You deactivated remote control

Personal system message displayed to the person who deactivated the layer action "remote control". Category LAYER_ACTION_CONTROL.

System message displayed if the system activated a collaboration layer

com.unblu.conversation.message.layerActivatedBySystem

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was activated

System message displayed when the system activated a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person activated a collaboration layer

com.unblu.conversation.message.layerActivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${activatingPersonName} activated ${layerName}

General system message displayed when a person activated a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

activatingPersonName

String

System message displayed to the person who activated a layer

com.unblu.conversation.message.layerActivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You launched ${layerName}

Personal system message displayed to the person who activated a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person declined the layer activation

com.unblu.conversation.message.layerActivationDeclinedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${decliningPersonName} declined to activate ${layerName}

General system message displayed when a participant declined the request to activate a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

decliningPersonName

String

System message displayed to the person who declined the request to activate a layer

com.unblu.conversation.message.layerActivationDeclinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You declined to activate ${layerName}

Personal system message displayed to the person who declined the layer activation. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message displayed when a collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was stopped because of inactivity

General system message displayed when a collaboration layer is stopped due to inactivity. Category LAYER_INACTIVITY.

Arguments

Name

Type

Description

layerName

String

Personal system message displayed to the layer owner when his collaboration layer is stopped due to inactivity

com.unblu.conversation.message.layerAutomaticallyStoppedBecauseOfInactivityPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was stopped because of inactivity

Personal system message displayed to the layer owner when his collaboration layer is stopped due to inactivity. Category LAYER_INACTIVITY.

Arguments

Name

Type

Description

layerName

String

System message displayed when the system deactivated a layer

com.unblu.conversation.message.layerDeactivatedBySystem

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was stopped

System message displayed when the system deactivated a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person deactivated a layer

com.unblu.conversation.message.layerDeactivatedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${layerName} was stopped by ${deactivatingPersonName}

General system message displayed when a participant deactivated a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

deactivatingPersonName

String

System message displayed to the person who deactivated a layer

com.unblu.conversation.message.layerDeactivatedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You stopped ${layerName}

Personal system message displayed to the person who deactivated a layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

"Conversation unassigned" direct system message

com.unblu.conversation.message.lifecycleConversationUnassignedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You have been removed from the conversation because the assigned agent left the conversation

Personal system message displayed to the secondary agent who was removed from a conversation because the assigned agent left. Category PARTICIPANT_LEFT_REASON.

Text shown when a participant is removed from the conversation

com.unblu.conversation.message.lifecycleParticipantForwardedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

The forwarding invitation has been accepted. You have been automatically removed from this conversation.

Personal system message for the participant who forwarded the conversation and was removed because the forwarding was accepted. Category PARTICIPANT_LEFT_REASON.

General system message when participant joins a conversation

com.unblu.conversation.message.lifecycleParticipantJoinedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${participantName} joined the conversation

General system message displayed if a participant joined the conversation. Category PARTICIPANT_JOINED.

Arguments

Name

Type

Description

participantName

String

System message displayed to the person who joined a conversation

com.unblu.conversation.message.lifecycleParticipantJoinedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You joined the conversation

Personal system message displayed to the participant who joined a conversation. Category PARTICIPANT_JOINED.

Arguments

Name

Type

Description

participantName

String

Text description for a participant actively removed from a conversation

com.unblu.conversation.message.lifecycleParticipantKickedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You have been removed from the conversation and will not be able to access it anymore

Personal system message displayed to the participant who was removed from the conversation. Category PARTICIPANT_LEFT_REASON.

Text shown when a participant leaves a conversation

com.unblu.conversation.message.lifecycleParticipantLeftOtherPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You left the conversation

Personal system message displayed to the participant who left the conversation for some other reason. Category PARTICIPANT_LEFT_REASON.

Text for the person who has left a conversation

com.unblu.conversation.message.lifecycleParticipantLeftPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You left the conversation

Personal system message displayed to the participant who has left a conversation. Category PARTICIPANT_LEFT_REASON.

Text description for a participant that has declined onboarding

com.unblu.conversation.message.lifecycleParticipantOnboardingDeclinedPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You didn't complete the onboarding process and may therefore not join the conversation

Personal system message displayed to the participant who did not complete the onboarding process. Category PARTICIPANT_LEFT_REASON.

Personal system message for participant who ran into a timeout during onboarding

com.unblu.conversation.message.lifecycleParticipantOnboardingTimeoutPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your onboarding timed out, so you may not join the conversation

Personal system message displayed to the participant who ran into a timeout during the onboarding process. Category PARTICIPANT_LEFT_REASON.

Text shown to a participant removed from a conversation due to a timeout

com.unblu.conversation.message.lifecycleParticipantRemovedAfterTimeoutPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You were removed from the conversation after a loss of connection

Personal system message displayed to a participant removed from a conversation after a timeout due to inactivity. Category PARTICIPANT_LEFT_REASON.

System message displayed when the state of a conversation changed

com.unblu.conversation.message.lifecycleStateChange

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Conversation state switched from ${previousState} to ${newState}

System message displayed when the conversation state changed. Category CONVERSATION_LIFECYCLE.

Arguments

Name

Type

Description

previousState

String

newState

String

General system message for manual server migration

com.unblu.conversation.message.manualTerminateCollaborationServerGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

${personName} migrated the conversation. This was necessary for technical reasons.

General system message sent when a COLLABORATION_SERVER instance has been manually migrated. Category TERMINATING_INSTANCES.

Arguments

Name

Type

Description

personName

String

Personal system message for manual server migration

com.unblu.conversation.message.manualTerminateCollaborationServerPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You migrated the conversation. This was necessary for technical reasons.

Personal system message sent when a COLLABORATION_SERVER instance has been manually migrated. Category TERMINATING_INSTANCES.

General system message for manual rendering service termination

com.unblu.conversation.message.manualTerminateRenderingServiceGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

${personName} terminated ${target}. This was necessary for technical reasons.

General system message sent when a RENDERING_SERVICE instance has been manually terminated. Category TERMINATING_INSTANCES.

Arguments

Name

Type

Description

target

String

personName

String

Personal system message for manual rendering service termination

com.unblu.conversation.message.manualTerminateRenderingServicePersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

You terminated ${target}. This was necessary for technical reasons.

Personal system message sent when a RENDERING_SERVICE instance has been manually terminated. Category TERMINATING_INSTANCES.

Arguments

Name

Type

Description

target

String

System message displayed when a person changes their visibility in a conversation to "hidden"

com.unblu.conversation.message.participantChangedToHiddenGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

${participantName} is now hidden

General system message displayed when a person changed their visibility in a conversation to "hidden". Category PARTICIPANT_VISIBILITY_CHANGE.

Arguments

Name

Type

Description

participantName

String

Message for participation change to "hidden"

com.unblu.conversation.message.participantChangedToHiddenPersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your are now a hidden participant.
Visitors can't see your avatar, and you don't receive incoming call notifications.
You can still write messages, start calls, and join active calls manually.

Personal system message for a person who changed their visibility to "hidden". Category PARTICIPANT_VISIBILITY_CHANGE.

System message displayed when a person changes their visibility in a conversation to "visible"

com.unblu.conversation.message.participantChangedToVisibleGeneral

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

${participantName} is now visible

General system message displayed when a participant changed their visibility in a conversation to "visible". Category PARTICIPANT_VISIBILITY_CHANGE.

Arguments

Name

Type

Description

participantName

String

"Participation changed to visible" system message

com.unblu.conversation.message.participantChangedToVisiblePersonal

Type: Simple text
Allowed scopes: CONVERSATION, CONVERSATION_TEMPLATE
Default:

Your participation is now fully visible to everyone. You will also receive incoming call notifications.

Personal system message displayed to the participant who changed their visibility to "visible". Category PARTICIPANT_VISIBILITY_CHANGE.

Fallback for "recording available" message

com.unblu.conversation.message.recordingAvailableFallback

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Recording available: ${fileName} (${fileSize} • ${duration})

Fallback message for a "recording available" message, when the message cannot be restored in the conversation anymore

Arguments

Name

Type

Description

fileName

String

fileSize

String

duration

String

System message displayed when the system switched to another layer

com.unblu.conversation.message.switchedToLayerBySystem

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

Switched to ${layerName}

System message displayed if the system switched to another layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message displayed when a person switched to another layer

com.unblu.conversation.message.switchedToLayerGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${switchingPersonName} switched to ${layerName}

General system message displayed when a person switched to another layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

switchingPersonName

String

System message for the person who switched to another layer

com.unblu.conversation.message.switchedToLayerPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You switched to ${layerName}

Personal system message displayed to the person who switched to another collaboration layer. Category LAYER_LIFECYCLE.

Arguments

Name

Type

Description

layerName

String

General system message displayed when a team’s invitation is redeemed

com.unblu.conversation.message.teamInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingAgentName} redeemed the invitation of the team ${teamName}

General system message displayed when a team’s invitation is redeemed. Category AGENT_INVITATION.

Arguments

Name

Type

Description

redeemingAgentName

String

teamName

String

System message displayed to the agent who redeemed a team’s invitation

com.unblu.conversation.message.teamInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You redeemed the invitation of the team ${teamName}

Personal system message displayed to the agent who redeemed a team’s invitation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

teamName

String

General system message displayed when a team’s invitation is revoked

com.unblu.conversation.message.teamInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} revoked the invitation of the team ${teamName}

General system message displayed when a team’s invitation is revoked. Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

teamName

String

System message displayed to the agent who revoked a team’s invitation

com.unblu.conversation.message.teamInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked the invitation of the team ${teamName}

Personal system message displayed to the agent who revoked a team’s invitation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

teamName

String

General system message displayed when a team is invited to join a conversation

com.unblu.conversation.message.teamInvitedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the team ${teamName} to join the conversation

General system message displayed when a team is invited to join a conversation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

teamName

String

System message displayed to the agent who invited another team to join a conversation

com.unblu.conversation.message.teamInvitedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the team ${teamName} to join the conversation

Personal system message displayed to the agent who invited another team to join a conversation. Category AGENT_INVITATION.

Arguments

Name

Type

Description

teamName

String

General system message displayed when a visitor is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited a visitor to join the conversation via a link

General system message displayed when a visitor is invited to join a conversation via a link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

System message displayed to the person who invited a visitor to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited a visitor to the conversation via a link

Personal system message displayed to the agent who invited a visitor to join a conversation via a link. Category VISITOR_INVITATION.

General system message displayed when the visitor with a nickname and an email address is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via a link

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via a link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

System message displayed to the person who invited a visitor with a nickname and an email address to join conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailAndNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor ${nickname} with email address ${email} to the conversation via a link

Personal system message displayed to the agent who invited a visitor with a nickname and an email address to join a conversation via a link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor with an email address is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via link

General system message displayed when a visitor with an email address is invited to join a conversation via a link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

System message displayed to the person who invited a visitor with an email address to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithMailPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor with the email address ${email} to join the conversation via a link

Personal system message displayed to the agent who invited a visitor with an email address to join a conversation via link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when a visitor with a nickname is invited to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via a link

General system message displayed when a visitor with a nickname is invited to a conversation via a link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

System message for the person who invited the visitor with a nickname to join a conversation via a link

com.unblu.conversation.message.visitorInvitedViaLinkWithNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor ${nickname} to join the conversation via a link

Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via a link. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

nickname

String

General system message displayed when a visitor is invited to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor to join the conversation via an email to ${email}

General system message displayed when a visitor is invited to join a conversation via an email to their email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

System message for the person who invited a visitor to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor to the conversation via an email to ${email}

Personal system message displayed to the agent who invited a visitor to join a conversation via an email to their address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailWithNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via an email to ${email}

General system message displayed when a visitor with a nickname is invited to join a conversation via an email to their email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

System message displayed to the person who invited a visitor with a nickname to join a conversation via an email to their email address

com.unblu.conversation.message.visitorInvitedViaMailWithNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor ${nickname} to join the conversation via an email to ${email}

Personal system message displayed to the agent who invited a visitor with a nickname to join conversation via an email to their email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited a visitor to join the conversation via PIN

General system message displayed when a visitor is invited to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

System message displayed to the person who invited a visitor to join a conversation via a PIN

com.unblu.conversation.message.visitorInvitedViaPinPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited a visitor to join the conversation via PIN

Personal system message displayed to the agent who invited a visitor to join a conversation via PIN. Category VISITOR_INVITATION.

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor ${nickname} with email address ${email} to join the conversation via PIN

General system message displayed when a visitor with a nickname and an email address is invited to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

System message displayed to the person who invited a visitor with a nickname and an email address to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailAndNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor ${nickname} with email address ${email} to join the conversation via PIN

Personal system message for the person who invited a visitor with a nickname and an email address to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when a visitor with an email address is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor with the email address ${email} to join the conversation via PIN

General system message displayed when a visitor with an email address is invited to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

System message displayed to the person who invited the visitor with an email address to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithMailPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor with the email address ${email} to join the conversation via PIN

Personal system message displayed to the person who invited a visitor with an email address to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when a visitor with a nickname is invited to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithNicknameGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${invitingAgentName} invited the visitor ${nickname} to join the conversation via PIN

General system message displayed when a visitor with a nickname is invited to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

invitingAgentName

String

nickname

String

System message displayed to the person who invited a visitor with a nickname to join a conversation via PIN

com.unblu.conversation.message.visitorInvitedViaPinWithNicknamePersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You invited the visitor ${nickname} to join the conversation via PIN

Personal system message displayed to the person who invited a visitor with a nickname to join a conversation via PIN. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

nickname

String

General system message displayed when a visitor’s link invitation is redeemed

com.unblu.conversation.message.visitorLinkInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingPersonName} redeemed a link invitation

General system message displayed when a visitor’s link invitation is redeemed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

redeemingPersonName

String

System message displayed to the person who redeemed a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You redeemed the link invitation

Personal system message displayed to the person who redeemed a visitor’s link invitation. Category VISITOR_INVITATION.

General system message displayed when a visitor’s link invitation is renewed

com.unblu.conversation.message.visitorLinkInvitationRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${renewingPersonName} renewed a link invitation

Arguments

Name

Type

Description

renewingPersonName

String

System message for the person who renewed a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You renewed a link invitation

Personal system message displayed to the person who renewed a visitor’s link invitation. Category VISITOR_INVITATION.

General system message when a visitor’s link invitation is revoked

com.unblu.conversation.message.visitorLinkInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingPersonName} revoked a link invitation

General system message displayed when a visitor’s link invitation is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingPersonName

String

System message for the person who revoked a visitor’s link invitation

com.unblu.conversation.message.visitorLinkInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked a link invitation

Personal system message displayed to the person who revoked a visitor’s link invitation. Category VISITOR_INVITATION.

General system message displayed when the link invitation of a visitor with a nickname and an email address is renewed

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${renewingPersonName} renewed a link invitation for the visitor ${nickname} with the email address ${email}

General system message displayed when the link invitation of a visitor with a nickname and an email address is renewed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

System message displayed to the person who renewed the link invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You renewed a link invitation for the visitor ${nickname} with the email address ${email}

Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname and an email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the link invitation of a visitor with a nickname and an email address is revoked

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingPersonName} revoked a link invitation for the visitor ${nickname} with the email address ${email}

General system message displayed when the link invitation of a visitor with a nickname and an email address is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

System message for the person who revoked the link invitation of a visitor with a nickname and an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailAndNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked a link invitation for the visitor ${nickname} with the email address ${email}

Personal system message displayed to the person who revoked the link invitation of a visitor with a nickname and an email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the link invitation of a visitor with an email address is renewed

com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${renewingPersonName} renewed a link invitation for the visitor with the email address ${email}

General system message displayed when the link invitation of a visitor with an email address is renewed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

renewingPersonName

String

System message displayed to the person who renewed the link invitation of a visitor with an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You renewed a link invitation for the visitor with the email address ${email}

Personal system message displayed to the agent who renewed the link invitation of a visitor with an email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when the link invitation of a visitor with an email address is revoked

com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingPersonName} revoked a link invitation for the visitor with the email address ${email}

General system message displayed when the link invitation of a visitor with an email address is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingPersonName

String

System message displayed to the person who revoked the link invitation of a visitor with an email address

com.unblu.conversation.message.visitorLinkInvitationWithMailRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked a link invitation for the visitor with the email address ${email}

Personal system message displayed to the agent who revoked the link invitation of a visitor with an email address. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when the invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${renewingPersonName} renewed a link invitation for the visitor ${nickname}

General system message displayed when the link invitation of a visitor with a nickname is renewed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

System message displayed to the person who renewed the link invitation of a visitor with a nickname

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You renewed a link invitation for the visitor ${nickname}

Personal system message displayed to the agent who renewed the link invitation of a visitor with a nickname. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

nickname

String

General system message displayed when the link invitation of a visitor with a nickname is revoked

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingPersonName} revoked a link invitation for the visitor ${nickname}

General system message displayed when the link invitation of a visitor with a nickname is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingPersonName

String

nickname

String

System message for the person who revoked the link invitation of a visitor with a nickname

com.unblu.conversation.message.visitorLinkInvitationWithNicknameRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked a link invitation for the visitor ${nickname}

Personal system message displayed to the agent who revoked the link invitation of a visitor with a nickname. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

nickname

String

General system message displayed when a visitor’s email invitation is redeemed

com.unblu.conversation.message.visitorMailInvitationRedeemedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${redeemingPersonName} redeemed the email invitation

General system message displayed when a visitor’s email invitation is redeemed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

redeemingPersonName

String

System message for the person who redeemed a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRedeemedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You redeemed the email invitation

Personal system message displayed to the person who redeemed a visitor’s email invitation. Category VISITOR_INVITATION.

General system message displayed when a visitor’s email invitation is renewed

com.unblu.conversation.message.visitorMailInvitationRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${renewingPersonName} renewed the email invitation for ${email}

General system message displayed when a visitor’s email invitation is renewed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

renewingPersonName

String

System message displayed to the person who renewed a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You renewed the email invitation for ${email}

Personal system message displayed to the agent who renewed a visitor’s email invitation. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when a visitor’s email invitation is revoked

com.unblu.conversation.message.visitorMailInvitationRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingPersonName} revoked the email invitation for ${email}

General system message displayed when a visitor’s email invitation is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingPersonName

String

System message displayed to the person who revoked a visitor’s email invitation

com.unblu.conversation.message.visitorMailInvitationRevokedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You revoked the email invitation for ${email}

System message displayed to the agent who revoked a visitor’s email invitation. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

General system message displayed when the email invitation of a visitor with a nickname is renewed

com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${renewingPersonName} renewed the email invitation for ${email} of the visitor ${nickname}

General system message displayed when the email invitation of a visitor with a nickname is renewed. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

renewingPersonName

String

nickname

String

System message displayed to the person who renewed the email invitation of a visitor with a nickname

com.unblu.conversation.message.visitorMailInvitationWithNicknameRenewedPersonal

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

You renewed the email invitation for the email address ${email} of the visitor ${nickname}

Personal system message displayed to the agent who renewed the email invitation of a visitor with a nickname. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

String

nickname

String

General system message displayed when the email invitation sent to a visitor with a nickname is revoked

com.unblu.conversation.message.visitorMailInvitationWithNicknameRevokedGeneral

Type: Simple text
Allowed scopes: GLOBAL, ACCOUNT
Default:

${revokingPersonName} revoked the email invitation for the email address ${email} of the visitor ${nickname}

General system message displayed when the email invitation of a visitor with a nickname is revoked. Category VISITOR_INVITATION.

Arguments

Name

Type

Description

revokingPersonName

String