Resources about us and opinion pieces about our industry
Clients who receive a positive experience from your service overwhelmingly turn into your greatest advocates. However, those same clients also want and expect smooth digital experiences that offer them a personal and convenient service and will have no problem turning to a competitor if their expectations are not met.
Within this whitepaper, you will find out how the right blend of convenience and personalized human interaction will provide your customers with the reassurance they seek and a positive experience they desire.
Secure Messenger is part of the Unblu suite and is a natural expansion of the pervasive chatting experience.
Customers want convenience and practicality, but they also want personal interaction. They want to ask questions and they want the expertise of a trusted advisor. Quite simply, they want to talk to a real person.
Clients have made it clear: they want banks to guide them in their future decisions and provide personalised, meaningful advice. These growing customer expectations are happening against a backdrop of sweeping changes in regulations.
Find out how the Unblu suite bridges the real world-virtual divide, empowering you to be where your customers are. Learn how the suite unpacks a domino effect of improvements for both your customer’s experience and for your bottom line.
Discover how banks can keep customer conversations open, interesting and relevant.
Know all about the Unblu Platform. Discover how more than 120 financial institutions are delivering the conversational experience online (Secure Messenger, Co-browsing, LiveView Chat, Video and Voice calls, etc.).
Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.
Banks have to establish mechanisms to remain close to their customers by supporting and advising them on their customer journey.
Discover how one of the leading Swiss banks has implemented co-browsing for improving customer support and promoting transactions.
Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation
PSD2 is the new European directive that aims to create a single payment framework within the European Union, but it is a regulation that affects far more than payments. The directive allows third parties to access banking client information. Enforcement of the directive may mean that traditional banks lose a "monopoly" on their customer.
In this use case we show how co-browsing tools, used in the context of a collaborative customer interaction in a Wealth Management scenario, can help the financial industry to sell new and innovative products, remotely.