Company

The Conversational Platform for Financial Services

Unblu is a privately held Swiss company, founded in 2008, that helps the world's leading banks and insurance companies to improve customer experience and boost transactions.

Our mission

Our mission is to develop software for financial services institutions which enables meaningful conversations between financial service providers and their customers.

2008

Foundation of Unblu.

First project based implementations of Co-Browsing with SAP, HP and UBS.

2012

From Services to standard software package.

Release of Unblu 2

2013

First patents granted.

Release of Unblu enterprise for embedded and Universal Co-Browsing.

2014

First commercial success as a product company.

US patent US839154 granted.

Release of Unblu 3.

2015

Company expansion with operations in Germany, Czech Republic and Bulgaria.

More than twenty clients using Unblu at enterprise level.

2016

Release of Unblu 4, featuring Text, Video and Audio Chat.

Unblu partners with major Core Banking vendors.

2017

More than 50 clients in the Financial Services Sector.

Unblu featured in Finovate London and later NYC.

2018

Release of Unblu 5 as Conversational Platform

US and UK subsidiaries established.

2019

More than 120 financial services firms using Unblu.

Launch of Unblu 6: BOT Integration, Screen Sharing and 3rd party Messaging Integration.

Our leadership team

With a wealth of financial and software experience, we've got a well-seasoned team at the helm.

  1. Luc Haldimann

    Luc Haldimann

    Chief Executive Officer

  2. Jens Rabe

    Jens Rabe

    Chief Operations Officer

  3. Mirko Tschäni

    Mirko Tschäni

    Chief Technology Officer

  4. Patrik Hug

    Patrik Hug

    Chief Sales Officer

  5. Arnold Christe

    Arnold Christe

    VP Consulting Services

  6. Javier Puga

    Javier Puga

    VP Marketing

  7. Ramona Swadling

    Ramona Swadling

    VP Human Resources

  8. Reto Ackermann

    Reto Ackermann

    VP Finances

  9. David Eberlein

    David Eberlein

    Lead Engineer Core Product

  10. Kaspar Schiess

    Kaspar Schiess

    Lead Engineer QA

  11. Michael Gysel

    Michael Gysel

    Lead Engineer SRE

Looking for your next challenge?

We are a young, innovation-savvy company. The technologies we develop help change the way that clients interact with their banks and insurance companies. We are proud to name some of the world´s most reputable financial institutions our customers. If you are up for a challenge, come and join our team.

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Unblu hike Unblu on the Rhein Unblu Sofia Christmas Dinner Unblu Friday Breakfast Unblu Sofia Unblu at the Insurance Innovators 2019 event Unblu dominos party Unblu Friday Breakfast

We’ve used Unblu since 2011, and our customer experience has improved significantly. We have reduced average call duration by 50% while improving customer satisfaction!

Providing the same level of personalized service and advice to our clients online as we do in our retail branches is essential to our business success. With its live customer engagement solutions, Unblu has become a strategic partner in delivering an online experience that truly rivals our branch based services.

We believe the combination of digital services, accessibility, and personal advice is the key to a true omnichannel operating model for the company. Being able to visually communicate with the customer without any disruption or having to download separate software, makes a big difference. It is a seamless experience for the end user – just as omnichannel should be.

As a key part of our digital banking initiatives, Unblu’s co-browsing has enabled us to provide unrivalled customer support, allowing our customer care and financial advisors to reach “through” the screen and be right there alongside our customers, whenever and wherever they need us.

News

  1. Glarner Kantonalbank installs Unblu’s Co-Browsing

    Glarner Kantonalbank installs Unblu’s Co-Browsing

    "We wanted a technology that would make our customer journeys more efficient and at the same time promote interactions with customers. Our advisors should be able to provide the best possible service to our customers, regardless of the device, channel, or type of advice," says Roman Gassner, Head of Digital Channels at Glarner Kantonalbank.

  2. Thanks to Pax, brokers can now advise their customers online

    Thanks to Pax, brokers can now advise their customers online

    Personal advice, just not in person - this is how Pax makes meetings possible despite current restrictions

  3. EGK-Gesundheitskasse selects Unblu for enhancing online customer advice

    EGK-Gesundheitskasse selects Unblu for enhancing online customer advice

    Unblu has been selected by EGK-Gesundheitskasse as the conversational platform provider for enhancing online customer advice. Thanks to the Unblu technology, implemented in 2019, EGK customers can talk and collaborate with their advisors from the comfort of their home. Through Live Chat and different co-browsing technologies the insurance company is providing the in-person experience online.

  4. Banca dello Stato implements Unblu Live Chat solution

    Banca dello Stato implements Unblu Live Chat solution

    In a firm commitment to modernization and constant improvement of customer service, the bank has selected Unblu to offer a better client experience through their online channels.

See all News

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