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Unblu's long-term customer Migros Bank extends Co-Browsing licenses from 125 to 300 as part of an internal restructuring initiative to improve customer service.  The Swiss-based bank Migros has signed a new deal with Unblu to more than double the number of staff members who can leverage Embedded Co-Browsing for enhanced customer collaboration. Founded in 1958, Migros Bank takes a people-centric approach to serving its customer base of over a million individuals and a staff of over 1,500.  The bank is currently in the process of an internal restructuring initiative, which aims to ensure that more agents and advisors are equipped to offer an involved service experience to their customers. Whereas the Co-Browsing tool was previously reserved for the customer support team of around 125 members, now a total of 300 individuals will be able to launch remote collaboration sessions. We are confident that this initiative will lead to a better overall customer experience and Co-Browsing will feature heavily in delivering this. Antonio Zullino, Head of Service Center at Migros Bank Migros and Unblu have enjoyed a strong partnership for over ten years. In that time, the bank’s phone inquiries have increased by more than 60%, from fielding on average 40,000 calls per month to 65,000 calls. By leveraging Co-Browsing among other methods, they have been able to provide a consistently positive experience with in-depth support.  “The Embedded Co-Browsing tool is a great asset for a bank like Migros that is so dedicated to providing quality customer support,” said Luc Haldimann, CEO of Unblu. “We are excited to help Migros during this transitional period in their internal operations and are confident that the new employees will become proficient in the tool with minimal training.” About Unblu Unblu is a leading Conversational Engagement Platform that’s fine-tuned for the financial services industry. Centered around three pillars – texting, video & voice, and collaboration – we help retail banks, wealth management firms, and insurance companies to provide faster, more secure customer service experiences. Visit www.unblu.com to find out more. 

CFFCU incorporates Unblu’s Live Chat and Co-Browsing tools to provide world-class support and financial advice for its members. The integration of Unblu's Live Chat and Co-Browsing solutions aligns perfectly with our commitment to innovation and member satisfaction. We believe this investment will significantly improve our ability to support our members and their financial goals Jennie Mayfield, Branch and Technology Director at Community First Federal Credit Union Community First Federal Credit Union (CFFCU) has recently announced that it will be enhancing its member support channels with Unblu's cutting-edge Live Chat and Co-Browsing solutions. This strategic move reinforces the leading financial institution’s commitment to providing exceptional member support and delivering personalized financial services through innovative technology. With Unblu's Live Chat and Co-Browsing capabilities integrated into the website and e-banking platform, CFFCU will offer real-time assistance and seamless navigation through various online services. This will allow CFFCU's members to communicate directly with knowledgeable representatives for prompt issue resolution and personalized financial guidance. "CFFCU has always prioritized our members' needs and continues to strive to provide exceptional service," said Jennie Mayfield, Branch and Technology Director at Community First Federal Credit Union. "The integration of Unblu's Live Chat and Co-Browsing solutions aligns perfectly with our commitment to innovation and member satisfaction. We believe this investment will significantly improve our ability to support our members and their financial goals." Unblu's Live Chat functionality enables CFFCU members to engage in secure, real-time conversations with trained professionals who can assist with a wide range of inquiries, from account management and loan applications to financial advice and guidance. This interactive feature allows for quick problem resolution, fostering a seamless and efficient member experience. When more in-depth support is needed, Unblu's Co-Browsing tool enables CFFCU representatives to securely view and interact with a shared screen, document, or web page in real-time. This technology ensures accurate guidance and troubleshooting, eliminating the need for members to navigate complex processes independently. “The interplay between Live Chat and Co-Browsing is powerful as it allows service agents to match the level of support members need at any time,” said Lisa Joseph, President of the Americas at Unblu. “We’re excited to see the value these channels will bring to CFFCU and its members.” The integration of Unblu's solutions was made possible through a collaboration with CU Answers, a leading provider of technology solutions for credit unions. The partnership between CFFCU, Unblu, and CU Answers exemplifies the credit union's commitment to leveraging state-of-the-art technology to meet the evolving needs of its members. For more information about this partnership, please contact Jason Karle, North American Partner Program Director, at jason.karle@unblu.com.  About Community First Federal Credit Union (CFFCU) Community First Federal Credit Union is a member-owned financial institution based in Michigan, that has been serving its community since 1985. With a commitment to providing exceptional service and competitive financial products, CFFCU aims to help its members achieve their financial goals and improve their financial well-being. About Unblu Unblu is a leading Conversational Engagement Platform that’s fine-tuned for the financial services industry. Centered around three pillars – text-based communication, video & voice, and visual collaboration – Unblu helps retail banks, wealth management firms, and insurance companies to provide more convenient and efficient customer service experiences that are also secure and compliant. 

Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. This exciting, new platform will enhance the digital member experience in many ways. It’s innovations like these that contribute to ACU’s overall success Kevin Sitka, President & CEO of ACU Assiniboine Credit Union (ACU), in collaboration with Celero and Unblu, has launched a pioneering customer service initiative to better serve their 140,000+ members. Since April, Unblu’s Live Chat, with co-browsing, video and voice capabilities, have been integrated into ACU's digital banking platform, Celero Xpress, to power member experiences on the ACU public website, digital banking and their mobile app.  ACU members can now receive product, service, and banking assistance in real time on the device of their choice — personal computer, tablet or mobile phone. ”We are very happy to have yet another way to build and maintain relationships with our members and prospective members,” says Kevin Sitka, President & CEO of ACU. “This exciting, new platform will enhance the digital member experience in many ways. It’s innovations like these that contribute to ACU’s overall success.” "Our work with Unblu has been overwhelmingly positive,” said Kristen Wilson, Senior Vice President, Client Experience and Strategy, Celero. “By partnering with such an innovative fintech, we are enabling our clients, like ACU, to transform how their members interact and engage with them. Our joint collaboration and proven process will greatly benefit other credit unions who choose this solution.” The Unblu Conversational Engagement Platform, which offers a seamless, omnichannel mix of conversational AI, video & voice, and collaborative Co-Browsing technology, is now available for all Celero customers using Celero Xpress as their digital banking platform.  “This go-live undoubtedly represents a substantial milestone in the Canadian credit union market,” said Lisa Joseph, President of the Americas at Unblu. “We are excited about our partnership with Celero and look forward to working together to transform how credit unions support and serve their Canadian members.” About Celero Celero is a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada. Clients trust Celero’s proven track record delivering innovative banking technologies, digital and payment solutions, cloud computing, outsourcing, IT and advisory services. Celero offers reliability and security through its world-class hosted banking system and data center operations. With key partnerships across the globe, Celero also brings the scale and extensive capabilities of multinational technology companies and the focused expertise of fintech startups. For more information, visit celero.ca. About Assiniboine Credit Union Assiniboine Credit Union is a financial co-operative in Manitoba with branches in Winnipeg, Thompson and Gillam. As a certified B Corp, ACU serves its members on Treaty 1 and Treaty 5 lands, located on the traditional territories of the Anishinaabeg, Cree, Oji-Cree, Dakota, and Dene Peoples, and the homeland of the Red River Métis Nation. ACU uses its expertise and resources to foster self-reliant and sustainable communities, while taking care to consider the impact of business decisions on employees, members, the environment and the communities it serves.

The strategic partnership will integrate Unblu’s digital collaboration capabilities with Objectway’s Omnichannel Client Lifecycle Management solutions to further enrich the company’s digital front end offering for wealth, asset, and banking services. At Unblu, we understand the role that communication plays in a wealth management context. Advisors need to be available on the channel of the client’s choice to build long-term relationships, and the challenge is to make this communication secure and compliant Luc Haldimann, CEO at Unblu Unblu, a leading Conversational Engagement Platform, and Objectway, top 100 global provider of as-a-service software and services for financial institutions, have announced a strategic partnership to enable wealth and investment firms to build more successful, effective, and profitable client relationships. By integrating Unblu’s capabilities, Objectway enhances their Omnichannel Client Lifecycle Management solutions to provide personalized digital advice, boost online onboarding and conversions, and to exploit customer-facing time more effectively. The combination of Unblu’s and Objectway’s solutions is now offering a superior client experience by enhancing client-advisor digital communication and collaboration tools. This is expected to improve customer satisfaction and streamlining operations for financial institutions, resulting in an increase in investor trust and growth in AUM for wealth and investment managers. Clients will also benefit from enhanced secure data handling, flexible cloud deployment and full compliance with the regulators, having Unblu achieved SOC 2 Type 2 compliance certification last year. The partnership focuses on two initial cases for client interaction management: ongoing relationship management and the help desk. With the help desk integration, financial institutions will be able to provide swift, seamless digital support in a secure environment. The relationship management capabilities, on the other hand, will ensure that clients and relationship managers have all the tools at their disposal to schedule one-on-one meetings, interact, and collaborate across devices and channels. These secure and flexible end-to-end conversational solutions will foster stronger relationships and enhance customer satisfaction. “At Unblu, we understand the role that communication plays in a wealth management context. Advisors need to be available on the channel of the client’s choice to build long-term relationships, and the challenge is to make this communication secure and compliant,” said Luc Haldimann, CEO at Unblu. “We’re confident that this partnership will ensure that Objectway’s customers have all the tools they need to provide meaningful advice and meet their evolving expectations.” “Objectway shares with Unblu the same technology-forward mindset. This makes us able to offer ongoing innovation and support within our partnership, to ensure financial institutions stay ahead of industry trends and emerging technologies,” said Alberto Cuccu, Chief Solution Officer at Objectway. “Together, we bring on the market customizable, scalable, and seamlessly integrable solutions that allow for their quick implementation, but also ensure that our customers can offer a truly hybrid service thanks to an enhanced digital offering.” Moving forward, Unblu and Objectway plan to explore new use cases and functionalities, allowing financial institutions to benefit from an ever-expanding array of digital engagement and collaboration tools. As the partnership progresses, additional integrations and deliverables will be developed to meet the evolving needs of the industry.