Your members expect personalized help and relevant advice on finances
People put off dealing with their finances for many reasons: lack of time, interest or experience. Credit unions can increase member engagement with a humanized digital experience that makes the most of every conversation,
- Differentiate your service from competitors.
- Improve your member experience.
- Build trust and loyalty.
- Increase efficiency and generate more business.
How Credit Unions use Unblu
We’ve worked with more than 160 financial institutions around the world, empowering them to deliver superior advice and outstanding customer service with our conversational banking platform.
Co-browsing & Screen Sharing
Take members through the details of your offer allowing you to focus on the value they’d get back.
Chatbots & Live Chat
Offer a hybrid experience between the convenience of chatbot interactions and the reassurance of human-to-human exchange.
Secure Messaging channel
Share whatever you need during the session. Even when the meeting ends, the conversation can continue. You can also leave the channel open.
Advanced video & voice solution
Our encrypted video & voice solution: full session history, call recording, and encrypted archiving of recordings.
Advisors can easily schedule conversations with members. As simple as creating a meeting and sending the invitation to the member.
Exchange and collaborate on documents. Even when a meeting ends, the channel can stay open, allowing for secure and easy document exchange.
Where Unblu is making the difference
Unblu’s credit union clients are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital member interactions.
Offer members help on the go with access to remote, round-the-clock, and personal support, available at their convenience with a seamless, efficient, and exceptional mobile experience.
Guide members digitally through the mortgage process in an efficient and personal way, whether it’s gathering information, getting advice, or filling out an application.
Increase sales and avoid drop-offs by stepping in at the exact moment that the member needs help, whether they’re applying for a personal, student, or auto loan.
Streamline the credit card application process for existing members and generate qualified leads for first-time members by wowing them with a positive first impression.
Why Credit Unions choose Unblu
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For secure and efficient online advice and a seamlessly integrated customer experience, choose Unblu.