UNBLU BRANCH
Rethinking branches
A cost-effective way to reinvigorate your physical bank network.
Unblu Branch in action
What our customers have achieved
Increased branch profitability
- Less front-desk staff
- Cost-effective branch setup
- Better cost-to-demand ratio, better branch tiering
Improved customer service
- Maintain 95% of all “traditional” front desk services
- Remain open 8-10 hours a day
- Increase customer-advisor meetings by 50%+
Increased employee satisfaction
- Reduce employee isolation
- New Video & Voice skill set
- Accommodates remote workers
Revitalize your physical network
Open new branches in targeted areas
Prioritize customer advisory
Drive growth from new regions
One contact center. Multiple branches
Control the branch reception and daily operations from your contact center.
Digital reception
Greet and serve customers with an intuitive video-powered reception.
Digital front-desk
Use powerful remote tools to solve even complex queries, whether submitting documents, reviewing and signing product offers, printing physical copies, and more.
Interactive branch dashboard
Use an interactive dashboard of the branch layout to control the entire area, from the reception to private meeting rooms.
Build on the traditional experience
Invite remote specialists to advise in-branch customers – or welcome other partners to collaborate during key moments.
Longer opening times
Be there when customers need you. Align your service hours to your contact center and remain open for up to 10 hours a day.
Collaboration made easy
Bring contact center agents into the branch with the full backup of your organizations. Blur the line between digital and in person. Switch between in-branch advisors and remote specialists during customer meetings when needed
Multi-partner management
Turn your branch into a vibrant hub. Give partner organizations digital access to your network, whether insurance experts, remote expert advisors, or other key collaborators.
Enrich your employees’ day-to-day
Be the bank that people want to work for
In-branch staff
- Focus and centralize your remote team for a better agent-customer ratio – while training the remaining in-branch staff to take on more advisory roles.
- Let advisors focus on their core mission of advising customers, without doubling as walk-in receptionists.
Contact center agents
- Embrace contact center channel diversity, adding Video & Voice, Co-Browsing, and Live Chat to the traditional email and phone options.
- Give your agents a competitive edge by adding an innovative skill set working with Video & Voice in a remote branch context.
Branch managers
Draw on your remote team to cover absences. Give managers peace of mind for when front-office staff are sick, taking part in training, or have personal time off.
Leverage AI in-branch
Enhance efficiency, improve accessibility, and automate workflows for a seamless client experience.
Break down language barriers
Enable live captions and real-time translations to ensure smooth and inclusive communication in over 30 different languages.
Post-call transcripts
Full call transcripts are available during and after conversations, ensuring accurate records for compliance while following security measures.
Standout use cases for remote and in-person service
Bank customer journeys take place across many digital and physical touchpoints. Sometimes, information can fall through the gaps. By aligning your physical and digital channels you can keep bank representatives fully in the loop – and deliver the highest possible value.
Two-thirds (67%) of consumers like seeing branches in their neighborhood as it portrays the stability and availability of their bank.
Check out our clients branches
Valiant Bank, Basel Branch
Raiffeisenbank Regio Frick-Mettauertal, Eiken Branch
Raiffeisenbank Aare-Reus, Rupperswil Advisory center
Raiffeisenbank Untersee-Rhein, Steckborn Branch
Swiss Post – Advisory Booth, Basel Branch
Swiss Post – Digital Kiosk, Basel Branch
Unblu Branch has been a great tool to digitize not only our existing bank reception, but also help with branch expansion initiatives, as associated human resources constraints were lifted. In the coming years, we will explore how the solution can support us further within our customer advisory services.
Patrick Weber
Chairman of the board, Raiffeisenbank Aare-Reuss
Beyond its innovative aspect, Unblu Branch is a great example of how technology can improve the traditional banking business. The fact that the hybrid branch is accepted by both customers and bank employees is the cornerstone of its success. It is a great stepping stone towards the future of the bank branch, whatever it will be.
Marc Jäger
Chairman of the board, Raiffeisenbank Regio Frick-Mettauertal
We saw a very smooth transfer of in-branch tasks to our digital service and the new design is better accepted by clients because digital components have been added.
André Bodmer
Head of Customer Service Center | Corporate Developer
Frequently asked questions
Wie lässt sich Unblu Branch in bestehende Bankensysteme integrieren?
Unblu Branch ist Teil der Unblu Spark Platform und lässt sich über REST-APIs, SDKs und Webhooks nahtlos in CRM-, Core-Banking- und Contact-Center-Systeme integrieren. Diese Integrationen gewährleisten ein einheitliches Omnichannel-Erlebnis über digitale und physische Kontaktpunkte hinweg.
Welche Sicherheitsfunktionen bieten Unblu-Branch-Lösungen?
Unblu Branch basiert auf der Enterprise-Sicherheitsarchitektur von Unblu, zertifiziert nach ISO 27001:2022 und SOC 2 Type 2. Alle Interaktionen – ob Chat, Video oder Voice – sind verschlüsselt, revisionssicher gespeichert und auditierbar, um regulatorische Anforderungen der FINMA oder GDPR zu erfüllen.
Wie kann KI den Kundenservice in Bankfilialen verbessern?
KI in Unblu Branch zielt darauf ab, Produktivität und Effektivität der Berater während der Kundeninteraktionen zu steigern. Sie automatisiert Routineaufgaben wie Notizenerstellung, Gesprächszusammenfassungen oder das Auffinden relevanter Unterlagen in Echtzeit. Durch geringeren manuellen Aufwand und kontextbezogene Einblicke können sich Berater stärker auf die eigentlichen Kundengespräche konzentrieren.
Welche Rolle spielen Video- und Sprachtechnologien in Unblu Branch?
Unblu Branch nutzt modernste Video- und Sprachtechnologie, um Kunden direkt von digitalen Rezeptionen oder Beratungsräumen aus mit Remote-Beratern zu verbinden. Ein Gespräch kann am Empfang beginnen und bei Bedarf nahtlos in einen privaten Beratungsraum wechseln. Alle Gespräche finden in authentifizierten, verschlüsselten Umgebungen statt.
Welche Vorteile bietet ein digitales Empfangskonzept im Bankwesen?
Die Kundenfrequenz in physischen Bankfilialen nimmt seit Jahren kontinuierlich ab. Unblu Branch ermöglicht es Banken, ihre physische Präsenz durch eine hybride Filialstrategie kosteneffizient aufrechtzuerhalten. Digitale Empfangslösungen senken operative Kosten und gewährleisten gleichzeitig persönlichen Service durch remote zugeschaltete Berater.
How does Unblu Branch integrate with existing banking systems?
Unblu Branch is part of the Unblu Spark platform and integrates seamlessly with CRM and contact center systems via productized connectors or custom integrations using a rich set of APIs. These integrations ensure a unified omnichannel experience across digital and physical branches.
What are the security features of Unblu Branch solutions?
Unblu Branch uses Unblu's enterprise-grade security architecture, certified under ISO 27001:2022 and SOC 2 Type 2. All interactions – whether chat, voice, or video – are encrypted, stored, and auditable to meet financial regulatory standards like FINMA and GDPR. With flexible deployment options across the Swiss Cloud, Google Cloud, or on-premise, institutions retain full control over data residency and compliance.
How can AI enhance customer service in bank branches?
AI in Unblu Branch focuses on improving the productivity and effectiveness of advisors and agents during customer interactions. It automates routine tasks such as note-taking, summarizes conversations, provides instant translations, and allows for retrieving relevant documents in real time. By reducing manual effort and providing contextual insights, AI enables advisors to dedicate more attention to meaningful client conversations.
What role does video and voice technology play in Unblu Branch?
Unblu Branch leverages Video & Voice technology to connect customers with remote advisors directly from digital receptions or private consultation rooms. Sessions can start at the reception and seamlessly move to private spaces for confidentiality. These calls operate within authenticated, encrypted environments and can integrate with collaboration tools like Co-Browsing and Document Collaboration for full-service advisory experiences.
What are the benefits of a digital reception in banking?
Unblu Branch allows banks to maintain their physical presence cost-effectively through a hybrid branch strategy. Digital receptions reduce operational costs while ensuring personal service through remote advisors. Valiant Bank uses Unblu Branch to greet customers virtually, route them to the right expert, and connect them securely via video, maintaining trust and convenience while optimizing branch resources.
