Rethinking branches

Digital reception

Greet and serve customers with an intuitive video-powered reception.

Digital front-desk

Use powerful remote tools to solve even complex queries, whether submitting documents, reviewing and signing product offers, printing physical copies, and more.

Interactive branch dashboard

Use an interactive dashboard of the branch layout to control the entire area, from the reception to private meeting rooms.

Longer opening times

Be there when customers need you. Align your service hours to your contact center and remain open for up to 10 hours a day.

Collaboration made easy

Bring contact center agents into the branch with the full backup of your organizations. Blur the line between digital and in person. Switch between in-branch advisors and remote specialists during customer meetings when needed

Multi-partner managementCOMING SOON

Turn your branch into a vibrant hub. Give partner organizations digital access to your network, whether insurance experts, remote expert advisors, or other key collaborators.

In-branch staff
  • Focus and centralize your remote team for a better agent-customer ratio – while training the remaining in-branch staff to take on more advisory roles.
  • Let advisors focus on their core mission of advising customers, without doubling as walk-in receptionists.
Secure authentication 
  • Embrace contact center channel diversity, adding Video & Voice, Co-Browsing, and Live Chat to the traditional email and phone options.
  • Give your agents a competitive edge by adding an innovative skill set working with Video & Voice in a remote branch context.
Branch managers

Draw on your remote team to cover absences. Give managers peace of mind for when front-office staff are sick, taking part in training, or have personal time off.

Break down language barriers

Enable live captions and real-time translations to ensure smooth and inclusive communication in over 30 different languages.

Post-call transcripts

Full call transcripts are available during and after conversations, ensuring accurate records for compliance while following security measures.

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Branches of the future

How AI is making advisors’ lives easier right now

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Empower support, sales and digital adoption

A new vision of customer service in the banking sector

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