UNBLU BRANCH
Rethinking branches
A cost-effective way to reinvigorate your physical bank network.

Unblu Branch in action



What our customers have achieved
Increased branch profitability
- Less front-desk staff
- Cost-effective branch setup
- Better cost-to-demand ratio, better branch tiering
Improved customer service
- Maintain 95% of all “traditional” front desk services
- Remain open 8-10 hours a day
- Increase customer-advisor meetings by 50%+
High employee satisfaction
- Reduce employee isolation
- New Video & Voice skill set
- Accommodates remote workers
Revitalize your physical network
Open new branches in targeted areas
Prioritize customer advisory
Drive growth from new regions
One contact center. Multiple branches
Control the branch reception and daily operations from your contact center.



Greet and serve customers with an intuitive video-powered reception.

Use powerful remote tools to solve even complex queries, whether submitting documents, reviewing and signing product offers, printing physical copies, and more.

Use an interactive dashboard of the branch layout to control the entire area, from the reception to private meeting rooms.

Build on the traditional experience
Invite remote specialists to advise in-branch customers – or welcome other partners to collaborate during key moments.



Be there when customers need you. Align your service hours to your contact center and remain open for up to 10 hours a day.

Bring contact center agents into the branch with the full backup of your organizations. Blur the line between digital and in person. Switch between in-branch advisors and remote specialists during customer meetings when needed

Turn your branch into a vibrant hub. Give partner organizations digital access to your network, whether insurance experts, remote expert advisors, or other key collaborators.

Enrich your employees’ day-to-day
Be the bank that people want to work for



- Focus and centralize your remote team for a better agent-customer ratio – while training the remaining in-branch staff to take on more advisory roles.
- Let advisors focus on their core mission of advising customers, without doubling as walk-in receptionists.

- Embrace contact center channel diversity, adding Video & Voice, Co-Browsing, and Live Chat to the traditional email and phone options.
- Give your agents a competitive edge by adding an innovative skill set working with Video & Voice in a remote branch context.

Draw on your remote team to cover absences. Give managers peace of mind for when front-office staff are sick, taking part in training, or have personal time off.

Leverage AI in-branch
Enhance efficiency, improve accessibility, and automate workflows for a seamless client experience.


Enable live captions and real-time translations to ensure smooth and inclusive communication in over 30 different languages.

Full call transcripts are available during and after conversations, ensuring accurate records for compliance while following security measures.

Standout use cases for remote and in-person service
Bank customer journeys take place across many digital and physical touchpoints. Sometimes, information can fall through the gaps. By aligning your physical and digital channels you can keep bank representatives fully in the loop – and deliver the highest possible value.
Two-thirds (67%) of consumers like seeing branches in their neighborhood as it portrays the stability and availability of their bank.
Source:
Accenture, Global Banking Consumer Study


Check out our clients branches


Valiant Bank,
Basel Branch


Raiffeisenbank Regio Frick- Mettauertal, Eiken Branch


Raiffeisenbank Aare-Reus, Rupperswil Advisory center

Raiffeisenbank Untersee- Rhein, Steckborn Branch


Swiss Post – Advisory Booth, Basel Branch


Swiss Post – Digital Kiosk, Basel Branch
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