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Category: Retail Banking

What can banks do to improve customer acquisition and retention?

There is a substantial challenge involved in achieving sustainable customer acquisition at a reasonable cost. What works for retail banks?
Co-Browsing, Live Chat, Retail Banking
Co-Browsing application in loan applications

KPIs to assess if your retail bank should invest in Co-Browsing solutions

Want to invest in Co-Browsing solutions? Discover the most important KPIs to gauge your customer support team's readiness.
Co-Browsing, Retail Banking
Conversational ai in banking

Supercharging Conversational AI in banking

Conversational AI should be intertwined with human support to provide a seamless customer experience.
Chatbots, Conversational Banking, Retail Banking

How retail banks benefit from Unblu’s Conversational Engagement Platform

Retail banks must deliver an outstanding customer experience to meet changing service expectations – and Unblu plays a key role in achieving this.
Customer Experience, Customer service, Retail Banking

2023 trends that are transforming digital banking – and roadblocks to success

In 2023, digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.
Conversational Banking, Customer Experience, Industry Trends, Retail Banking
Digital branch banking

Bank branches have been given a new lease of life (ft. Valiant Bank case study)

Digital branches can be the answer to the growing challenge of branch closures – according to what Valiant Bank achieved alongside Unblu Branch.
Retail Banking, Unblu Platform

The role of chatbots in banking customer service

Chatbots have become an integral part of the banking customer service experience – and can have a wide-ranging impact on your financial institution.
Chatbots, Conversational Banking, Retail Banking

The top 3 ways to drive revenue through excellent customer service 

Do you consider your customer service to be an expense – or a source of revenue? Turn your customer service center into a profit machine.
Customer service, Insurance, Retail Banking, Secure Messenger

Diagnose and fix common chat channel issues for enhanced service success

Launching and maintaining a successful chat channel isn’t without its challenges.
Chatbots, Customer service, Live Chat, Retail Banking

The 3 essential decisions you must make to launch a successful chat program

Discover the most important aspects that customer service leaders need to keep in mind with this Forrester report.
Live Chat, Retail Banking, Secure Messenger