Pioneering the future of customer service

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Empower the people who represent your organization

As head of the team, Claire is responsible for the contact center’s overall strategic success and performance. For Claire, this involves:

  • Enhancing customer satisfaction scores
  • Achieving key performance indicators (KPIs)
  • Staying within budget constraints
  • Promoting improvement and program development initiatives
  • To enhance efficiency while driving cost reduction
  • Ensuring process compliance and delivering high-quality customer experience
  • Navigating high staff turnover rates

Provide digital channels

Enhance customer satisfaction and elevate Net Promoter Scores (NPS) by offering customers the communication channels they prefer

Resolve issues

Streamline and accelerate issue resolution to significantly boost operational efficiency and reduce costs

Drive growth

Empower your team to seize new opportunities for up-selling and cross-selling to drive revenue growth

Head of Strategy, 

Development & Innovation at Crédit Agricole next bank

Susan is directly responsible for the experience that customers have when they contact the center. For Susan, this involves:

  • Resolving customer issues efficiently
  • Ensuring customer satisfaction
  • Adhering to conversation guidelines
  • Meeting Key Performance Indicators (KPIs) (Average Handle Time) (AHT) and response time
  • Dealing with repetitive customer inquiries and frustration
  • Increased Average Handling Time (AHT) due to prolonged conversations
  • Navigating across different software and potential system downtime

Empower support

Susan gets access to a comprehensive set of tools, enabling her to provide efficient assistance for diverse customer needs and inquiries

Impact KPIs

These enhanced tools significantly reduce handling time and elevate the first contact resolution rate, resulting in shorter wait times and happier customers

Boost efficiency

Susan benefits from a centralized platform that enhances her work efficiency, streamlining her support tasks and ultimately making her job more manageable

Schedule your free demo to discover how Unblu can boost customer satisfaction in your specific context.