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Knowledge Guides

1. Setup

   • What are the System requirements to run Unblu
   • Can I add the Unblu snippet dynamically
   • How can I embed my own button to start Unblu
   • How to set the cookie domain so an existing Unblu session remains active after navigating to a sub-domain
   • How to configure SMTP in an on-premise setup

2. Co-Browsing

   • How to hide specific page element in a cobrowsing session
   • How to enable the agent to perform click actions within an embedded session
   • Refresh behavior in universal co-browsing when migrating session

3. Admin Desk

   • How to set the Unblu user interface language
   • How to change the PIN code expiration time
   • How does Deputy Management work?

4. Troubleshooting

   • How to overcome Safari Third Party Cookie Policy
   • Network Error 0x2ef3 KeepAliveTimeout
   • MySQL Default Values must be Overriden

5. Chat

   • How to enable or disable chat
   • How to enable/disable the Chat Queue
   • How to customize the Unblu start chat tab

6. File & Document Sharing

   • How to enable or disable file sharing