Knowledge Guides

1. Setup

   • What are the requirements to run unblu
   • Can I add the unblu snippet dynamically
   • How can I embed my own button to start unblu
   • Configure launch element
   • How to set up a failover solution to maintain high availability
   • How to set the cookie domain so an existing unblu session remains active after navigating to a sub-domain
   • Does unblu support load-balancing and/or clustering with more than one active node?
   • How to configure SMTP in an on-premise setup

2. Co-Browsing

   • How to enable social co-browsing
   • How to hide specific page element in a cobrowsing session
   • How to disable view and point mode
   • Limitations of the select element
   • How to enable the agent to perform click actions within an embedded session
   • Refresh behavior in universal co-browsing when migrating session
   • Trouble with rendering a site in co-browsing session

3. Admin Desk

   • How to set the unblu user interface language
   • Which languages can the unblu user interface display
   • Disable scrolling from the agent side
   • How to change the PIN code expiration time
   • How to change "Demo do not call" text

4. Troubleshooting

   • Why does starter.js return 301 redirect
   • Why does my browser indicate a secure or insecure warning
   • How to overcome Safari Third Party Cookie Policy
   • Visitor gets the error "Invalid Ticket" when trying to join a show session using a security PIN
   • Network Error 0x2ef3 KeepAliveTimeout
   • MySQL Default Values must be Overriden

5. Chat

   • How to disable chat
   • How to enable/disable the Chat Queue
   • How to disable chat for on premise

6. File & Document Sharing

   • How to enable file sharing
   • How to disable file sharing
   • Does the unblu starter package contain file sharing

7. Account & Billing

   • Upgrading from a starter account to teams or performance