Need help now?
Create a support ticket, view your requests & find answers.
Getting Started
New to Unblu? Check out our guide for new users
Partner Resources
The resources that support our partners
API & Developers
Customise with our APIs and mobile SDK
Knowledge Guides
-
Setup
- What are the requirements to run unblu
- Can I add the unblu snippet dynamically
- How can I embed my own button to start unblu
- Configure launch element
- How to set up a failover solution to maintain high availability
- How to set the cookie domain so an existing unblu session remains active after navigating to a sub-domain
- Does unblu support load-balancing and/or clustering with more than one active node?
- How to configure SMTP in an on-premise setup
-
Co-Browsing
- How to enable social co-browsing
- How to hide specific page element in a cobrowsing session
- How to disable view and point mode
- Limitations of the select element
- How to enable the agent to perform click actions within an embedded session
- Refresh behavior in universal co-browsing when migrating session
- Trouble with rendering a site in co-browsing session
-
Admin Desk
-
Troubleshooting
- Why does starter.js return 301 redirect
- Why does my browser indicate a secure or insecure warning
- How to overcome Safari Third Party Cookie Policy
- Visitor gets the error "Invalid Ticket" when trying to join a show session using a security PIN
- Network Error 0x2ef3 KeepAliveTimeout
- MySQL Default Values must be Overriden
-
Chat
-
File & Document Sharing
-
Account & Billing