Trends in Financial Services
Shifting demographics: Understanding new wealth management client expectations
To ensure ongoing success, firms need to meet wealth management client expectations. But who are the new demographics and what do they care about?
The 5 most important customer experience trends in banking in 2023
Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important in 2023.
Key digital banking statistics – and what they mean for banks in 2023
Digital banking statistics are showing a back and forth between challenges and opportunities. What will it take to come out ahead in 2023?
9 chatbot trends that are transforming digital banking
Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Banking
Why is corporate banking struggling to achieve digital transformation?
Most financial institutions are making progress in their transformation initiatives. Why is digital corporate banking proving so difficult to achieve?
The role of chatbots in banking customer service
Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
2023 trends that are transforming digital banking – and roadblocks to success
In 2023, digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.
Live chat: what is it and why it’s important in banking
Live Chat software enhances customer service with high-tech, building better relationships with your customers in a secure communication environment.
Wealth Management
Building stronger client relationships with Unblu’s conversational platform
Unblu’s conversational platform empowers wealth management firms to strengthen client relationships by delivering an outstanding service experience.
Shifting demographics: Understanding new wealth management client expectations
To ensure ongoing success, firms need to meet wealth management client expectations. But who are the new demographics and what do they care about?
Where Compliance Meets Convenience in Advisory Communications
Within the financial services sector, it would be fair to say that the words compliance and convenience are not often associated with each other.
Top digital wealth management trends
Digital transformations are redefining how clients engage with wealth managers. These are the 13 trends drawing new industry frontiers.
Insurance
8 tips to ensure customer experience success for insurance companies
Wondering how to improve customer experience in an insurance context? Here are the most important areas you need to focus on for long-term success.
How to optimize an insurance customer journey for digital sales
Outstanding customer journeys leverage multiple digital channels, from sales to support. This is what a multi-access insurance experience looks like.
Why ‘multi-access’ is redefining insurance customer engagement
New models of insurance customer engagement are required for complex customer demands. Multi-access, hybrid approaches can match the pace of change.
The digital trends and tech disrupting the insurance industry
Digital transformation starts with knowing the tech, and knowing your audience. Here’s our roadmap of the digital trends in the insurance industry.
Co-browsing
11 customer service tips for banks and financial services
Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Is co-browsing safe? Here's what financial institutions should know
Unlike screen-sharing, co-browsing only shares the web or mobile application so the customer's data is never compromised.
How does co-browsing work? Explaining the digital tool for better online conversations
Co-browsing software, or collaborative browsing, allows bank agents to join customers in their browsing sessions in real-time.
What is co-browsing? Different types and use cases
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.