Unblu brings Unblu Spark to IBM Cloud for Financial Services

Unblu brings Unblu Spark to IBM Cloud for Financial Services; Helps Enterprises Deliver Meaningful Customer Conversations

Customer Experience, Digital Transformation
How to improve your customer service experience with Unblu Spark

Discover an engagement platform that helps banks and credit unions to enhance customer relationships over digital channels and beyond

Co-Browsing, Conversational Banking, Customer Experience, Secure Messenger
Why omnichannel customer service should be a strategic priority

Investments in customer service don’t always achieve the desired results. Here’s why you may be throwing money down the drain.

Co-Browsing, Retail Banking
Unblu Spark 8 is here: Everything you need to know

Unblu Spark 8 is here. Find out exactly what this means for your team to provide customers with a more authentic interaction experience.

Conversational Banking, Customer Experience, Digital Transformation, Unblu Platform
Stop using email with your clients

There are many vulnerabilities associated with email channels. Protect your clients with secure messaging apps.

Conversational Banking, Customer Experience, Secure Messenger
The most important customer experience trends in banking in 2024

Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important

Customer Experience, Digital Transformation, Industry Trends, Retail Banking
Digital receptions: The technology to unlock branch expansion

One thing is for certain – bank branches are changing. As in-person footfall declines and digital or hybrid experiences become the norm, banks are faced with a do-or-die dilemma. That is to say, do you invest in branch transformation or allow your branch network to slowly fade away? Most customers and the banks themselves would

Co-Browsing, Customer Experience, Digital Transformation, Retail Banking, Unblu Branch
Customer service statistics and trends in digital banking

As financial institutions push for digital transformation, CX strategists should keep these customer service statistics in mind.

Chatbots, Customer Experience, Industry Trends
Drive agent efficiency with a real-time bot sidekick

Banks and financial services institutions always need to improve efficiency. The Unblu bot sidekick can help agents find information mid conversation.

Chatbots, Co-Browsing, Customer Experience
Launching a new ebanking app? Facilitate adoption with Co-Apping

Updating or launching a new ebanking app? Help customers to get the most out of it by guiding them with Unblu Co-Apping.

Co-Browsing, Customer Experience
Can bank branches ensure customer service excellence and remain viable?

Bank branches offer unique value for customer service during key moments. But they need to transform to remain financially viable.

Customer Experience, Retail Banking, Unblu Branch, Unblu Platform
Credit Union trends and challenges to watch out for in 2024

What’s in store for Credit Unions in 2024? Discover the most important industry developments and where credit union leaders should focus their efforts.

Customer Experience, Digital Transformation, Industry Trends
8 key retail banking trends in 2024

Discover the 8 most important retail banking trends to stand out from the competition and solidify your market share.

Digital Transformation, Retail Banking
How to improve customer engagement in banking

Strong customer experiences lead to larger purchases – provided you engage them at the right time.

Chatbots, Co-Browsing, Conversational Banking, Customer Experience, Retail Banking
2024 review: 6 trends transforming customer experience in digital banking

Digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.

Conversational Banking, Customer Experience, Industry Trends, Retail Banking
Wealth apps: Improving the digital experience for your wealth management clients

Apps are an essential aspect of the modern wealth management digital experience. How can you leverage them to provide the best service?

Co-Browsing, Customer Experience, Wealth Management