Sometimes, I like thinking that AI stands for Assisted Intelligence and not Artificial Intelligence. It helps me think about how all these mind-blowing advancements in generative AI could and should be best used. It is common to come across people who are concerned about the risk of AI replacing a human role. This is not

Launching and maintaining a successful chat channel isn’t without its challenges.

Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.

Chatbot technology has the potential to ease the workload of customer service advisors and offer an efficient support system for bank customers.

Unless AI banking is integrated with tools that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.

As financial institutions push for digital transformation, CX strategists should keep these 22 customer service statistics in mind.

Learn how to integrate conversational banking tools to elevate the quality of your customer services—all while reducing costs.

Insurers need to embrace a hybrid digital experience that merges chatbot technology with human-operated digital channels.

Chatbots are able to stimulate human conversation and interact with clients, guide them to the right information and answer queries.

Using chatbots in financial services can make customer processes faster, offering a starting point for advice on complex issues like mortgages and insurance.