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Category: Chatbots
Assistive AI

Wealth managers should embrace their AI sidekick

Sometimes, I like thinking that AI stands for Assisted Intelligence and not Artificial Intelligence. It helps me think about how all these mind-blowing advancements in generative AI could and should be best used. It is common to come across people who are concerned about the risk of AI replacing a human role. This is not
Chatbots, Digital Advisory, Wealth Management

Diagnose and fix common chat channel issues for enhanced service success

Launching and maintaining a successful chat channel isn’t without its challenges.
Chatbots, Customer service, Live Chat, Retail Banking

9 chatbot trends that are transforming digital banking

Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbots, Industry Trends, Live Chat, Retail Banking

The role of chatbots in banking customer service

Chatbot technology has the potential to ease the workload of customer service advisors and offer an efficient support system for bank customers.
Chatbots, Conversational Banking, Retail Banking

Why can't chatbots replace advisors in digital banking?

Unless AI banking is integrated with tools that allow for human-to-human conversation, they risk leaving customers alienated and frustrated.
Chatbots, Customer Experience

22 customer service statistics and trends in digital banking

As financial institutions push for digital transformation, CX strategists should keep these 22 customer service statistics in mind.
Chatbots, Customer Experience, Industry Trends

How to use Unblu for conversational customer support

Learn how to integrate conversational banking tools to elevate the quality of your customer services—all while reducing costs.
Chatbots, Co-Browsing, Conversational Banking, Live Chat, Secure Messenger

Chatbot use cases: what bots can do in insurance services

Insurers need to embrace a hybrid digital experience that merges chatbot technology with human-operated digital channels.
Chatbots, Conversational Banking

What are chatbots used for? 7 examples in everyday life

Chatbots are able to stimulate human conversation and interact with clients, guide them to the right information and answer queries.
Chatbots, Conversational Banking, Customer Experience

How do chatbots work in financial services

Using chatbots in financial services can make customer processes faster, offering a starting point for advice on complex issues like mortgages and insurance.
Chatbots, Customer Experience