1. Financial Services

    Moving your customer touch points from the branch to your digital presence is key to success. Creating a personal online service differentiates your offerings. Learn more

  2. Online Retail

    It is time to put customer service back into the retail business. With everyone online, stop competing on price, start competing on personal service that stands out. Learn more

Why customers choose unblu

  1. Generate Revenue

    Proactively engage your customers in real-time to close sales transactions.

  2. Increase Satisfaction

    Give your customers the right answer when and where they need it.

  3. Reduce Cost

    Resolve inquiries in a shorter time and handle client inquiries through a more cost efficient channel.

  4. Increase Productivity

    Improve first contact resolution rates with consistent, branded and accurate responses. 

Some of our customers

  1. PostFinance

    Postfinance is a leading Retail Bank in Switzerland and it is the number one in financial transactions in the country. Thanks to unblu, a customer service agent can help clients through any question in the online self service portal - and all of that without any queuing at the counter.

  2. WIFO

    WIFO is one of the leading insurance brokers in Germany. With innovative online services, WIFO brokers outperform their peers. And thanks to unblu, brokers from all across the country receive the best possible guidance from headquarters - with live chat and co-browsing from unblu.

  3. Hawesko

    Now - here´s a challenge: Choosing the right wine for your restaurant or your event through an online platform! Hawesko offers the broadest online wine choice in the country. And thanks to unblu, your sommelier can show and explain the wines and make sure your order matches exactly what you want. Choice and advice - in one.

  4. comdirect

    comdirect is the leading direct bank in Germany. To further improve customer service, comdirect now offers all customers the option to walk through all aspects of the online bank together with a customer service rep. This creates the perfect combination of round the clock availability and personal service.

  5. AZ Direct

    AZ Direct provides tailor made direct marketing solutions to its clients. Thanks to unblu, customers can now be assisted by AZ Direct staff when selecting their address lists in the AZ Direct online shop.

  6. Ticket Portal

    With more than 25 million tickets sold per year, ticketportal is one of the leading event ticket vendors in the country. Thanks to unblu you now get the same in person box office experience when selecting your tickets that otherwise you only get in an over the counter transaction.

  7. UBS

    UBS innovates online banking since its invention. As one of our first clients, UBS pioneered online customer interaction through co-browsing within their online banking portal since 2009 (wow - that's a while ...)

  8. ZKB

    ZKB is the largest cantonal bank in Switzerland and uses unblu to support customers inside their online banking application. Thanks to unblu agents can see what clients see, reducing call times by 50% and raising customer satisfaction at the same time.

  9. Swisscom

    Swisscom offers a great customer self service portal  - where clients can perform most of the activities relevant to their account themselves. For the more complex tasks, unblu takes the frustration out of the customer support process, gives clients a second mouse pointer on their screen and leaves Swisscom with delighted customers.

  10. Deerberg

    Did you ever want the convenience of an online shop with the personal advice and assistance from a real store? You should try Deerbergs' personal live assistance, where experienced sales agents take you through the Deerberg online shop visually assist you in making the right choices for tomorrows outfit. 

  11. Totalamber

    What is the key to a successful IT project? Good planning and excellent analysis of the status quo! Totalamber is using unblu to run key stakeholders through online questionnaires - taking the pain out of primary data capturing and gaining accurate insight to drive their projects to success. 

  12. Azavista

    Azavista powers group travel management online. With unblu even complex trip and hotel configurations for the most demanding travel arrangements can be transparently explained  - as the agent can simply take the client through the browser screen and ensure the package meets expectations.

  13. AON

    Filling out online forms is part and parcel of any insurance business - be it for new contract generation or case management. A consultant who goes through the forms together with you in the browser window will make all the difference - and that is what AON does.

  14. Intelecom

    Delivering simple and effective online support for web applications, avoiding the complexity of screen sharing tools? Intelecom uses unblu to guide clients with questions about the best use of the respective application through the screens. No download and instantly available - ingredients for a great customer experience.

  15. Cognita

    Online assistance for an online world: Cognita provides market leading media monitoring services with blueReport, an online application which simplifies the lives of media and communication professionals. Thanks to unblu co-browsing, a personalized product demonstration become simple and effective - just like blueReport itself. 

  16. Direct Medica

    Direct Medica is a leading service provider for the life science industry. It is conducting online trainings for patients and doctors, ensuring patient safety and compliance. With unblu co-browsing, Direct Medica found the perfect solution to conduct effective remote training and certification.

  17. KB Bank

    KB Bank, a leading financial services institution in Central and Eastern Europe with headquarters in the Czech Republic, is renowned for its drive for innovation and customer excellence. Thanks to unblu co-browsing, customer support in KB's online banking underlines its market leadership.

  18. Sanitas

    Gone are the days of endless paper based communication with your health insurance. Now all your data, ongoing communication and contractual details are available in the Sanitas online Portal. And if you need help with any detail, an agent will be with co-browsing with you instantly. Consider service next time you consider health insurance.

  19. Electronet24

    An online shop's biggest issue are miss shipments and customer returns. Electronet24 now addresses this issue by offering unblu co-browsing to all of those customers who are not entirely sure which product or component to chose. The result: Happy customers, reduced returns, repeat visits.

  20. Endless Pools

    ENDLESS POOLS builds what the name suggests - the worlds finest pools built for endless swimming fun. ENDLESS POOLS uses unblu to support their distributors within their dealer portal. This ensures that whenever a dealer is not sure about the right configuration, an advisor can assist in making the right choices in no time.

  21. Think Mint

    Think Mint produces and markets revolutionary soil-hydration fiber products, primarily marketed through an indirect distribution channel. Think Mint supports its B2B customers in the online ordering process of its products, ensuring the right products are shipped at the right time to the right destination.

  22. Elektro Wandelt

    Elektro Wandelt is the number one online trading platform for electrical outfitting in Germany. With over 80.000 parts in their online shop, Elektro Wandelt now offers personalized sales assistance for customers through co-browsing, ensuring every shipment contains the perfect product. 

  23. XOOM

    Xoom is a leading digital money transfer provider that enables consumers to send money and pay bills for family and friends around the world in a secure, fast, and cost-effective way. Xoom uses unblu to assist clients during a transaction within their web application, ensuring no business gets lost and clients return to the service on a recurring basis. 

  24. OLMERO

    Olmero is an online tendering portal primarily used by the construction industry. Olmero offers their clients online support through co-browsing when creating or modifying tender offers. This simplifies the process for clients and drives adoption of the platform. 

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