The personal touch has never been more vital than it is now in our digital worldWatch our video to see how unblu can deliver an in-person experience
Customers expect modern banking tasks to be simple, fast and convenient. The important human touch is also becoming more important.
Whilst digitisation of processes has brought about efficiencies through customer self-service, the all important human touch is occasionally missing, leading to abandonment.
Relationship managers provide a personalised consultation to customers face to face due to the high value of the personal relationship. However, efficiency is low and costs high due to travel and inefficient use of time.
Payback of investments in digital self-service channels heavily depend on customer adoption. This is especially true when rolling out new platforms, but also when enhancing the service portfolio.
Understand customer needs, create a relationship, make an impression, solve issues and boost sales with unblu's collaboration suite.There's more
The impact of unblu on our ability to generate revenue has been nothing short of revolutionary
Frank WaltersCOO, Xoom - a PayPal Service
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