Only 16% of customers are satisfied with their digital experience. Do you know your customers’ pain points? By mapping out their customer journeys, you can identify and resolve their pain.
Join unblu’s Senior Consultant Stephan Hofstetter in conversation as he explains how to plan for a successful implementation while avoiding the typical pitfalls and pain points of implementation projects.
Customer experience is the next competitive battlefield for the industry. To remain competitive, banks need to fundamentally shift their perspective and tactics to provide truly meaningful customer experiences.
Join unblu’s CMO Jens Rabe as he explains and demonstrates the features of the Secure Messenger, going live with unblu 5.
Discover how banks can keep customer conversations open, interesting and relevant.
Know all about unblu suite. Discover how more than 100 financial institutions are delivering an in-person experience online (Secure Messenger, Co-browsing, LiveView Chat, Video and Voice calls, etc.).
Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.
Banks have to establish mechanisms to remain close to their customers by supporting and advising them on their customer journey.
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