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Learn more about unblu and how better customer collaboration can help you

News
  1. How collaborative tools can make your digital transformation personal and profitable

    How collaborative tools can make your digital transformation personal and profitable

    With demand for online services growing daily, more and more banks are offering digital self-service platforms to keep up with customer preferences. But these relationships can only be partly automated because at the end of the day, a successful digital transformation still requires human interaction.

  2. Co-browsing: definition, types, use cases and implementation

    Co-browsing: definition, types, use cases and implementation

    Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.

  3. Loyalty, the ultimate goal in the financial sector

    Loyalty, the ultimate goal in the financial sector

    Loyalty is the final goal of any Customer Experience strategy. Banks are working hard to modernise themselves and offer innovative services and products to their customers throughout their entire journey.

  4. Tech changes have impacted business; finance is not an exception

    Tech changes have impacted business; finance is not an exception

    Discover how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation

See all News
How co-browsing can differentiate your customer service
Webinar

How co-browsing can differentiate your customer service

Discover how co-browsing helps banks to build bridges between online self-service interaction and traditional communication methods. Co-browsing implementation has a direct positive effect on customer satisfaction, sales conversion, and customer loyalty.

Thursday 8 February 2018 15:00 - 16:00 CET See all Webinars
Events
  1. unblu will be on stage at Finovate Europe 2018 in London

  2. unblu sponsors Digital Integration in Wealth Management in London

  3. unblu Fundamentals

  4. See all Events
Downloads
  1. The road to success in financial services
    Infographic

    The road to success in financial services

    Banks have to establish mechanisms to remain close to their customers by supporting and advising them along their customer journey.

  2. Co-browsing implementation in the financial sector
    Infographic

    Co-browsing implementation in the financial sector

    Discover how one of the leading Swiss banks has implemented co-browsing for improving customer support and promoting transactions.

  3. Humanizing Online Customer Experience
    Fact Sheet

    Humanizing Online Customer Experience

    Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation

  4. PSD2: Impact on customer experience, self-service and collaboration solutions
    Fact Sheet

    PSD2: Impact on customer experience, self-service and collaboration solutions

    PSD2 is the new European directive that aims to create a single payment framework within the European Union, but it is a regulation that affects far more than payments. The directive allows third parties to access banking client information. Enforcement of the directive may mean that traditional banks lose a "monopoly" on their customer.

See all Downloads

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