What do millennials expect from a bank? That’s the 30 trillion dollar question - the amount millennials are expected to inherit from their parents. Banks have some challenges ahead as they try to align their business strategies with the demands of this next generation of investors.
To provide a truly customer-centric experience, banks have to fundamentally reorient themselves from a transactional relationship of pushing products to one in which they play the role of a supportive financial partner. By providing an excellent digital experience, banks can build a stronger relationship with customers, and uncover the greater wallet share that usually follows.
Contrary to the doomsayers, the trends in digital innovation are a not a threat to the future role of the financial advisor. Instead, they are forcing the role to evolve and become more service-oriented and customer-focused. Find out how digital tools are future-proofing financial advisors.
In a strategic move to expand their presence in the UK market, the software company unblu announced the opening of a new office in London.
Find out how the unblu suite bridges the real world-virtual divide, empowering you to be where your customers are. Learn how the suite unpacks a domino effect of improvements for both your customer’s experience and for your bottom line.
Discover how banks can keep customer conversations open, interesting and relevant.
Know all about unblu suite. Discover how more than 100 financial institutions are delivering an in-person experience online (Secure Messenger, Co-browsing, LiveView Chat, Video and Voice calls, etc.).
Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.
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