With demand for online services growing daily, more and more banks are offering digital self-service platforms to keep up with customer preferences. But these relationships can only be partly automated because at the end of the day, a successful digital transformation still requires human interaction.
Co-browsing is helping banks to improve their Customer Service, increase their Sales and promote their Customer Engagement.
Loyalty is the final goal of any Customer Experience strategy. Banks are working hard to modernise themselves and offer innovative services and products to their customers throughout their entire journey.
Discover how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation
Banks have to establish mechanisms to remain close to their customers by supporting and advising them along their customer journey.
Discover how one of the leading Swiss banks has implemented co-browsing for improving customer support and promoting transactions.
Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation
PSD2 is the new European directive that aims to create a single payment framework within the European Union, but it is a regulation that affects far more than payments. The directive allows third parties to access banking client information. Enforcement of the directive may mean that traditional banks lose a "monopoly" on their customer.
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