Report

Digital banking transformation: moving towards an omnichannel reality

An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.

42% of customers prefer mobile banking to a desktop and in-branch experience when given a choice (Future Branches Consumer Study, 2019). Despite this, more than a third (35%) of financial organizations say they are only just beginning their journey towards digital transformation, or not pursuing digital transformation initiatives at all.

How should providers go about building an omnichannel engagement strategy? What technologies should they prioritize? How can they balance traditional and digital channels? And are customers ready for automation?

Download our free 23-page whitepaper to learn about:

  • Best and worst customer engagement channels.
  • Top CX technologies for digital transformation success.
  • Establishing the right mix of traditional and digital channels.
  • Role of automation in the future of banking.
  • Best customer engagement metrics.
     
  1. Millennial wealth: how to prepare for imminent change
    Whitepaper

    Millennial wealth: how to prepare for imminent change

    Millennial’s inheritance from Baby Boomers will constitute the largest wealth transfer in history. Discover how to build a value proposition that engages this younger generation.

  2. Unblu Conversational Solutions for Brokers
    Fact Sheet

    Unblu Conversational Solutions for Brokers

    Clients who receive a positive experience from your service overwhelmingly turn into your greatest advocates.

  3. Take the pain out of claims
    Whitepaper

    Take the pain out of claims

    Find out how the right blend of convenience and personalized human interaction will provide your customers with the reassurance they seek and a positive experience they desire.

  4. Unblu Secure Text Messaging: the ultimate guide
    Fact Sheet

    Unblu Secure Text Messaging: the ultimate guide

    Secure Messenger is part of the Unblu platform and is a natural expansion of the pervasive chatting experience.

See all Resources library

Stay in touch