The 2023 Retail Banking Trends
Hybrid experiences built on trust
Trends long in development will come to fruition in 2023 – requiring an urgent response from retail banks. But faced with a sharp decline in customer trust, what must banks do to thrive in the coming year?
Identify key areas of focus for retail banks in 2023
Rebuild trust among customers
Service success is founded on trust. Discover what customers value to develop meaningful and profitable relationships.
Address service preference shifts
New generations display new behaviors – and have new requirements. Provide the experience they expect.
Understand industry-defining macrotrends
Cybersecurity. Inflation. Economic unease. Digitalization. Gain an overview of the macrotrends that influence retail banking customers.