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Whitepaper

The 2023 Retail Banking Trends

Hybrid experiences built on trust

Trends long in development will come to fruition in 2023 – requiring an urgent response from retail banks. But faced with a sharp decline in customer trust, what must banks do to thrive in the coming year?

Identify key areas of focus for retail banks in 2023

Rebuild trust among customers

Service success is founded on trust. Discover what customers value to develop meaningful and profitable relationships.

Address service preference shifts

New generations display new behaviors – and have new requirements. Provide the experience they expect.

Understand industry-defining macrotrends

Cybersecurity. Inflation. Economic unease. Digitalization. Gain an overview of the macrotrends that influence retail banking customers.

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Case Study
Ensuring a smooth digital migration

Crédit Agricole next bank (Suisse) identified and anticipated potential areas of friction in their customer journey when planning to migrate to a new e-banking environment. By partnering with Unblu, they managed to maintain a smooth experience throughout their client onboarding.
Resource
Overcoming Regulatory Barriers to Enhance Client Interaction

How wealth management firms and private banks communicate with their clients is coming under increased scrutiny from regulators, particularly surrounding the recording of conversations.  But how do you overcome regulatory barriers without sacrificing the next-level experience that clients expect? In.
Case Study
Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall.  But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to.
Whitepaper
Digital banking, done right

How to level up your digital customer experience in a branchless world No relationship can thrive without trust – and yet that’s exactly what’s missing in today’s challenging digital banking landscape. What do your customers think about you? Rebuild customer.

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