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Generative AI + Human Collaboration

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Guided deployment

Specialist bot routing

Split delivery

No-code bot training and automation

The Unblu team is on hand to ensure efficient deployment without impacting service quality.

The smart Orchestrator examines customer intent to ensure the best specialist bot handles the request.

Lightning quick training validation before going into production.

Update common customer queries to configure the intent and improve performance.

Increased comprehension

Decipher long-tail intents for more accurate bot responses.

Training support

Use the bot trainer assistant to create better intents and appropriate responses.

Bot sidekick

Increase Live Chat efficiency with suggested responses that boost efficiency and maximize resolutions.

Easy agent access

Need human support? Customers can move from bot to agent without breaking the flow.

No-risk doc exchange

Share or exchange text messages, documents, files, or images in a secured location.

Escalate to video and voice

Transform the message conversation into a video or voice call without leaving the current channel.

Enhance the conversation

All digital bells and whistles we know and love – including reactions, emojis, voice messages, and more.

Of support requests transferred to the new channels.

First Contact Resolution With Live Chat/WhatsApp. (Email = 35% / Phone = 40%)

Bot Resolution Rate

Agent productivity

Interaction Management Hub
Secure Messenger
Video & Voice
Co-Browsing
Document Collaboration
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