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Conversational AI

Generative AI + Human Collaboration

Empower your customers with personalized self-service – night or day, and assist your agents with real-time AI guidance.

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More efficiency. More revenue

Intuitive control and structure options to internal efficiency and cooperation.

Human-like assistance

With natural language processing and machine learning tools, reach the balance between automation and personalized experience.

Ease your workload

Let the chatbot take up to 45% of incoming inquiries right out of the box.

Consistent user experience

Web. Mobile app. SMS. Messaging app. Enjoy a consistent user experience across channels.

Your bot sidekick – night or day

Boost self-service adoption. Improve operational efficiency. Increase customer satisfaction. Reinvent the in-person experience online.

Frequent industry questions

Implement a bot equipped with answers to the most frequently asked questions in the financial services industry.

Easy-train bot for business users

Let the bot handle up to 70%–80% of incoming inquiries when monitored and trained by business users.

Out-of-the-box chatbot deployment

No-fuss implementation and easy maintenance

Guided deployment

Specialist bot routing

Split delivery

No-code bot training and automation

The Unblu team is on hand to ensure efficient deployment without impacting service quality.

The smart Orchestrator examines customer intent to ensure the best specialist bot handles the request.

Lightning quick training validation before going into production.

Update common customer queries to configure the intent and improve performance.

Generative AI at the core

Unblu’s chatbot powered by Open AI for shorter sales cycles and enhanced FCR

Increased comprehension

Decipher long-tail intents for more accurate bot responses.

Training support

Use the bot trainer assistant to create better intents and appropriate responses.

Bot sidekick

Increase Live Chat efficiency with suggested responses that boost efficiency and maximize resolutions.

Give customers the experience they deserve

High satisfaction for long-term loyalty

Easy agent access

Need human support? Customers can move from bot to agent without breaking the flow.

No-risk doc exchange

Share or exchange text messages, documents, files, or images in a secured location.

Escalate to video and voice

Transform the message conversation into a video or voice call without leaving the current channel.

Enhance the conversation

All digital bells and whistles we know and love – including reactions, emojis, voice messages, and more.

Why Unblu

Of support requests transferred to the new channels.

First Contact Resolution With Live Chat/WhatsApp. (Email = 35% / Phone = 40%)

Bot Resolution Rate

Agent productivity

Don’t break the flow

Escalate to other Unblu Spark functionalities with one click

Interaction Management Hub
Secure Messenger
Video & Voice
Co-Browsing
Document Collaboration

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Trusted by over 170 financial institutions worldwide

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