Leveraging Unblu to increase product conversion
In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall.
But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to gain insights from customer interactions, recommend products suited to them – and increase their product conversion as a result.
What you will learn
- Understand the service-to-sale strategy from Raiffeisenbank
- Discover key metrics around Live Chat handling time, client satisfaction, agent conversion rate
- Understand how Unblu was leverage to facilitate the migration of 500 000 clients to a different front-end.