Co-Browsing
Secure, side-by-side collaboration for the ultimate remote assistance experience that boosts sales.
Request a demoExperience the power of Co-Browsing
Efficient, convenient collaboration
Real-time guidance
Download-free access
Side-by-side support – remotely. Guide customers with a secure, interactive collaboration tool in real time.
Kick off Co-Browsing with a single click from a browser. No downloads or plug-ins needed for customers and agents.
Proactive support
Augment new or existing channels
Cut down on repeat callers with proactive education to avoid common issues or demonstrate self-serve capabilities.
Enrich live chats, voice & video calls to provide an in-person experience in a digital environment.
Happier customers
Increase conversions
Empower your agents and advisors
Better, faster collaboration – reduce Average Handling Time (AHT) and increase customer satisfaction.
Swift issue resolution and happy customers frees your agents up to focus on revenue-driving upsell opportunities.
Equip agents and advisors with the tools for success, increasing employee satisfaction and reducing the turnover rate.
What kind of content can be
Co-Browsed with your customers?
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Embedded Co-Browsing
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Mobile Co-Browsing
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Document Co-Browsing
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Universal Co-Browsing
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Whiteboarding
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Screen Sharing
Safe, secure experience. Every time.
Full content control
Define what your agents can see or do with a configurable Co-Browsing solution that meets your security needs.
For their eyes only
Mask sensitive content from agents or disable remote access to important buttons or form fields.
Skip-and-mask browsing
Exclude sensitive elements from the capturing process, so customer data is never transmitted from their browser to the Unblu server.
Full website integration
Available on the public website – or behind secured areas, with visitor single sign-on to ensure maximum security.
guide
Co-Browsing: the ultimate guide
Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.
How is Co-Browsing different from screen sharing?
Co-Browsing goes beyond screen sharing to ensure a more immersive, practical, and safer collaboration session.
Co-Browsing software and Screen Sharing side by side:
UNBLU CO-BROWSING
SCREEN SHARING
Content-specific sharing (certain pages on your website, documents, your mobile apps, or a defined list of websites.)
UNBLU CO-BROWSING
SCREEN SHARING
Sensitive data masking (no transmission/visibility for agents)
UNBLU CO-BROWSING
SCREEN SHARING
Disable agent remote access to important buttons or form fields.
UNBLU CO-BROWSING
SCREEN SHARING
Available on all browsers
UNBLU CO-BROWSING
SCREEN SHARING
No download or plug in required on the customer browser
UNBLU CO-BROWSING
SCREEN SHARING
See the entire screen
UNBLU CO-BROWSING
SCREEN SHARING
Unblu Integrations
Out-of-the-box integration to augment your existing customer experience.
Supercharge your contact center experience with Unblu’s engagement tools.
Best-in-class technology tailored to your organization.
Why Unblu
Better than the projected Average Handling Time (due to the migration)
Of phone calls used embedded Co-Browsing in key moments
Average satisfaction rating from clients after a Co-Browsing session
Hot off the press
See Unblu Spark In Action
