Co-Browsing

Co-Browsing for every use case

The ultimate in remote visual collaboration to better support, advise – and generate additional revenue.

Experience the power of Co-Browsing

Efficient, convenient collaboration

Onboarding

Delight your customers from day one by providing real-time guidance to set up new accounts or log into mobile banking apps.

Ongoing Support & Advice

Better, faster collaboration – reduce Average Handling Time (AHT) and increase customer satisfaction.

Digital Sales

Drive digital sales – such as taking out a loan or ordering a credit card – by co-navigating the options to find the right product together

What kind of content can be Co-Browsed with your customers?

Public website or secure customer portal

Helping customers to find the right product, guiding them performing transactions online, or as simple as showing them how to reset password or update address.

Mobile Co-Apping

Like Embedded Co-Browsing, but specifically engineered for a mobile environment – providing in-app collaboration capabilities exactly where your customers are.

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Documents and files

Reports, contracts, agreements, presentations, spreadsheets – view, highlight, or edit the same document, including securing binding signatures.

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Third-party websites

Co-Browse external websites to carry out joint research, featuring highlighting and other collaboration tools.

Whiteboarding

Leverage highly visual whiteboard capabilities in any Co-Browsing session to ensure complete comprehension.

Screen Sharing

Whether from agents to visitors or visitors to agents, screen sharing allows one party to view the other’s entire screen, single application, or browser tab.

Out-of-the-box integration to augment your existing customer experience.

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Supercharge your contact center experience with Unblu’s engagement tools.

Best-in-class technology tailored to your organization.

Safe, secure experience. Every time.

Co-Browsing goes beyond screen sharing to ensure a more immersive, practical, and safer collaboration session.

Full content control & masking

Define what your agents can see or do with a configurable Co-Browsing solution that meets your security needs.

Customer data is never transmitted from the browser to the Unblu server. Retain control over what agents see and their remote access to important buttons or form fields.