Une plateforme pour chaque interaction client – conçue pour les services financiers
Connectez-vous sur tous les canaux, collaborez avec des outils experts, orchestrez le workflow et maximisez la productivité.
Communication
Naturellement proches, partout.
Maintenir un dialogue de confiance
Établissez des relations durables grâce à une messagerie chiffrée et conforme qui permet aux clients de joindre leur conseiller-ère à tout moment pour obtenir des conseils financiers d'experts.
Personnalisez chaque interaction digitale
Réduisez la distance physique avec des appels face-à-face de haute qualité, transformant les transactions numériques standard en connexions humaines significatives, guidées par des conseillers.
Assistance d'experts en temps réel
Fournissez un soutien immédiat et personnalisé lors des moments décisionnels critiques, en veillant à ce que vos clients ne se sentent jamais seuls dans leur parcours bancaire digital.
Maximiser la portée des agents et des conseillers
Permettez aux centres de contact de servir efficacement les clients en agence tout en offrant un accès instantané à distance à des conseillers financiers spécialisés partout.
Collaboration
Work together, in real-time
Seamless, secure visual guidance
Join your clients directly within your digital platform to provide instant, visual support that turns confusion into clarity.
Support where they are
Provide expert, side-by-side guidance directly within your mobile banking app, helping customers navigate complex journeys without ever leaving the platform.
Navigate complex documents together
Review, edit, and explain complex financial documents in real-time, building client confidence and accelerating the path to signature.
Browse the web together
Extend your expertise beyond your website by guiding clients through any online resource in a shared, secure desktop browsing session.
Efficiency
Maximize the value of every interaction
Stay present in every conversation
Focus entirely on the client while AI handles note-taking, delivering accurate summaries that ensure no detail is ever forgotten.
Communicate with ease
Create an inclusive experience with real-time captions and translations, ensuring every client feels heard and understood, no matter their native tongue.
Instant intelligence for teams
Equip agents and advisors with real-time answers to accelerate resolutions and provide expert guidance without interrupting the conversation's flow.
Perfect every client message
Ensure professional, clear, and empathetic communication with AI-powered assistance that helps advisors strike the perfect tone in every interaction.
Orchestration
Master the flow of conversation
Automate complex client journeys
Trigger personalized business processes that guide clients through required steps, ensuring a smooth transition from automated tasks to human expertise.
Contextual data engine
Utilize real-time session data, conversation history, visitor metadata, and agent availability to steer flow transitions with full context awareness.
The right expert, right away
Automatically recognize client intent to ensure immediate routing to the best-qualified agent or advisor for every unique request.
Harness advanced AI intelligence
Advanced language models enhance advisor productivity and provide automated client interactions that are natural, intelligent, and contextual.
Efficiency
Maximize the value of every interaction
Case studies
UNIQA: Improving customer engagement in insurance with messaging tools
“Great feedback from our sales agents – customers love having an easy, secure way to reach us.”
Franz Glück
Product Owner at UNIQA
Private Banking: Dedicated interaction capabilities for an enhanced HNWI advisory experience
“Our bank is known in Paris as the private bank with the best and most complete investment paper reporting.
We want to carry our legacy over to the digital space, which is one of the reasons we chose Unblu for handling advisor/client conversations. A lot of configurations are possible, making this channel appear tailored to the bank.”
Director of Client Experience
Leveraging Unblu to boost digital sales
“We need to be where the customer wants to interact and provide a variety of options based on preference. This is what Unblu helps us to do.”
Michal Plzak
Head of Digital Banking
PostFinance: The road to conversational maturity with a long-term Unblu customer
“We have been using Unblu for more than 7 years and today we are handling more than 20,000 Unblu conversations every month”
Mike Koller
SME Sales & Operational Excellence at PostFinance
Increase efficiency in the contact center
“Our combination of Chatbot and Live Chat has proven quite successful over the past years. The introduction of asynchronous messaging will give our organisation an even stronger edge to increase client satisfaction.”
Raphael Tanner
Lead Conversation Design & IA Content Management
Diversifying communication channels to improve customer support
“Incorporating Live Chat and Co-Browsing has transformed our ability to deliver a more efficient and higher-quality service experience. Making these digital channels available in addition to the physical ones is one of the ways in which we express our closeness to customers.”
Nicola Andreetta
Head of supportoATTIVO
Human Collaboration as a Strategy with Maurice Lisi
“We are going to combine two different things. AI with HI that I’m going to call ‘human intelligence’. And the goal for us is to deliver a new banking experience.”
Maurice Lisi
Head of Digital Banking
How CMB Monaco turned a luxury wealth management experience digital
“Unblu Secure Messenger helps us provide our clients with a 100% premium experience. Unblu is a gamechanger.”
Olivier Pagès
Chief Innovation Officer and Chief of Staff at CMB Monaco
Becoming a leader in digital banking customer experiences
“This was really amazing. I like to say that 20 out of 20 bankers recommend us.”
Eva Fedorová
Product Owner at Tatra banka
