Secure Messenger
Conversations client-conseiller sans limites
Messagerie asynchrone et sécurisée pour un engagement fluide des clients, à tout moment et en tout lieu.
Découvrez Secure Messenger en action
Maintenez un accès client permanent
Give clients and advisors a channel that never resets, so every conversation continues exactly where it left off.
Fils de discussion persistants
Permettez aux clients et aux conseillers de reprendre exactement là où ils en étaient, afin que le dialogue se poursuive sans la pression d'une session en direct.
Vérification et protection de l'identité
Require portal-based authentication or SSO for every secure message, protecting sensitive data and ensuring full compliance.
Parcours multi-appareils fluides
Switch between mobile and desktop without losing context, for a truly frictionless experience.
Étendez votre portée proactive
Drive engagement and revenue with targeted, secure outreach that unifies messaging across every client touchpoint.
Communication de masse ciblée
Send product updates or insights to specific client segments, sparking dialogue with multiple clients at once.
Engagement proactif des conseillers
Initiate high-value conversations and share critical updates directly, without waiting for the client to reach out.
Sessions de conseil privées
Pivot from group broadcasts to secure, one-on-one threads for tailored, high-touch advice.
Migration sécurisée des canaux
Move conversations from risky public apps like WhatsApp to a compliant, branded environment with a simple, secure invitation link.
Enrichissez chaque interaction digitale
Enable meaningful, high-control communication with feature-rich tools that ensure every digital touchpoint feels professional and personal.
Outils d'interaction intuitifs
Ensure clarity and professional polish with rich text, threaded replies, and reactions that make complex dialogue easy to follow.
Partage de documents conforme
Exchange files securely in the chat thread, maintaining a complete, audit-ready record of every interaction.
Messagerie vocale expressive
Give clients a personal way to share nuanced information through voice notes, ideal for communicating on the move.
“Unblu Secure Messenger helps us provide our clients with a 100% premium experience. Unblu is a gamechanger.”
Synchronisez le parcours client
Eliminate friction by transitioning between messaging, voice, and video calls instantly, for a fluid journey in one secure environment.
Immediate Video & Voice escalation
Move from a text thread to a secure video and voice chat with a single click, minimizing client effort.
Outils de collaboration complets
Add Co-Browsing or Document Collaboration to any secure messaging thread to solve complex problems in real time.
Connecteurs tiers
Connect via standard WhatsApp and SMS connectors, giving clients the option to communicate on the channel they already prefer.
Assistance intelligente aux conseillers
Scale advisory impact with AI-driven insights that automate routine tasks, freeing advisors for high-value client relationships.
Suggestions intelligentes en temps réel
Generative AI suggestions help advisors respond faster with context-aware, accurate replies inside Secure Messenger.
Automatisation des tâches administratives
Delegate routine administrative tasks to AI, keeping advisor focus on delivering premium, personalized service.
La sécurité et la conformité au cœur de nos préoccupations
Give advisors a dedicated mobile app, published under your own brand, with bank-grade security built in from day one.
Interception des messages et des fichiers
Intégrez des applications DLP externes pour détecter et bloquer les contenus sensibles ou restreints avant leur partage dans la messagerie.
Contrôle d'accès sécurisé
Des autorisations granulaires garantissent la conformité en restreignant l'accès selon le rôle et la sensibilité de la conversation.
Accessibilité aux normes du secteur
Protect every interaction with an integrity module aligned to the OWASP Mobile Application Security Verification Standard (MASVS), including device binding, jailbreak detection, and screen-capture blocking, with no third-party SDKs to license.
Identification des clients
Verify advisors with two-factor authentication, biometric unlock, and Microsoft or OpenID Connect single sign-on (SSO), with a device dashboard for full visibility and remote logout.
Security and compliance at the core
Minimize security risks while ensuring user privacy and regulatory compliance with every interaction.
Message and file interceptor
Integrate with external data loss prevention (DLP) applications to detect and prevent sensitive or restricted content before it enters the chat.
Secured access control
Granular permissions ensure compliance by restricting access based on role and conversation sensitivity.
Industry standard accessibility
Meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards for full accessibility
Customer identification
Verify clients using e-banking or wealth portal authentication, with instant confirmation on the Agent Desk.
How is Unblu different
Feature/criteria
Unblu
Secure Messenger
Generic messaging apps (WhatsApp, Signal, Facebook Messenger, etc.)
Data compliance (GDPR, FINMA, MiFID II, HIPAA, etc.)
Fully compliant with GDPR, FINMA, FINRA, and MiFID II; audit-ready
Not designed for enterprise compliance; limited logging or auditing
Data ownership & hosting
Hosted in secure, enterprise-grade environments; banks keep data ownership
Data controlled by third-party providers; limited control
Archiving
& audit grails
Full message archiving, audit logs
No native archiving; third-party tools required
Encryption
End-to-end encryption + enterprise key management
End-to-end encryption (Signal/WhatsApp);
not enterprise-controlled
Integration with enterprise systems (CRM, core banking, contact center)
Native integration with banking workflows
No native integration; APIs limited or unavailable
Integration with popular messaging apps
Allows for the use of popular apps (i.e. WhatsApp, Signal, etc.) with full Secure Messenger benefits
N/A
User authentication
Secure SSO from banking portal/online banking
Relies on phone numbers or social accounts
White-label & Branding
Fully customizable, white-label for financial institutions
No customization beyond profile picture + basic information
Support for regulated Industries
Built for banking, insurance
Not certified for regulated industries
Message retention policies
Configurable by enterprise for compliance
Limited or no retention controls
Customer engagement features
Co-Apping/Co-Browsing/ Document Collaboration, secure file sharing, escalation to Video & Voice
Basic file sharing, no Co-Apping/ Document Collaboration or advanced engagement
Availability across devices
Built for desktop and mobile collaboration
Not built for collaboration purposes
Unblu Secure Messenger
Data compliance (GDPR, FINRA, MiFID II, HIPAA, etc.)
Fully compliant with financial regulations; audit-ready
Data ownership & hosting
Hosted in secure, enterprise-grade environments; banks keep data ownership
Archiving& audit grails
Full message archiving, audit logs
Encryption
End-to-end encryption + enterprise key management
Integration with enterprise systems (CRM, core banking, contact center)
Native integration with banking workflows
Integration with popular messaging apps
Allows for the use of popular apps (i.e. WhatsApp, Signal, etc.) with full Secure Messenger benefits
User authentication
Secure SSO from banking portal/online banking
White-label & Branding
Fully customizable, white-label for financial institutions
Support for regulated Industries
Built for banking, insurance
Message retention policies
Configurable by enterprise for compliance
Customer engagement features
Co-Apping/Co-Browsing/ Document Collaboration, secure file sharing, escalation to Video & Voice
Availability across devices
Built for desktop and mobile collaboration
Generic messaging apps (WhatsApp, Signal, Facebook Messenger, etc.)
Data compliance (GDPR, FINRA, MiFID II, HIPAA, etc.)
Not designed for enterprise compliance; limited logging or auditing
Data ownership & hosting
Data controlled by third-party providers; limited control
Archiving& audit grails
No native archiving; third-party tools required
Encryption
End-to-end encryption (Signal/WhatsApp);
not enterprise-controlled
Integration with enterprise systems (CRM, core banking, contact center)
No native integration; APIs limited or unavailable
Integration with popular messaging apps
N/A
User authentication
Relies on phone numbers or social accounts
White-label & Branding
No customization beyond profile picture + basic information
Support for regulated Industries
Not certified for regulated industries
Message retention policies
Limited or no retention controls
Customer engagement features
Basic file sharing, no Co-Apping/ Document Collaboration or advanced engagement
Availability across devices
Not built for collaboration purposes
