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Case Study

Client support and service via Live Chat and WhatsApp

Swiss Post has been working with Unblu to deploy new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement through either features or dedicated APIs

The implementation of WhatsApp marks the latest milestone in this ongoing project, which also includes phone support, live chat, and written requests. 

Alongside these channels, WhatsApp offers a simple and user-friendly means of client engagement. 

What you will learn

  • Understand the multi-channel strategy from Swiss Post
  • Discover key metrics around their call center capabilities as well as results achieved with Unblu
  • Understand how Unblu is integrated with the CRM and how agents are able to handle multiple requests. 

 

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