of 3
Whitepaper

Thinking outside the bots

Driving Meaningful Customer Experience

Customers want the convenience of digital and omnichannel banking, but they also want the personal touch that comes with speaking to someone at their financial institution. 

Chatbots can be a useful tool, but cannot replace human interaction in some cases.

In this report you will learn:

  • Which interactions should be digital and which require a human touch
  • Steps for building a seamless omnichannel digital experience
  • How to provide digital in-person experiences that build trust and grow revenue 
     
  1. Client support and service via Live Chat and WhatsApp
    Case Study

    Client support and service via Live Chat and WhatsApp

    Acting as the main client service interface for Swiss Post agents, Unblu enables diverse means of engagement through either embedded features or dedicated APIs. The implementation of WhatsApp marks the latest milestone in this ongoing project, which also includes phone support, live chat, and written requests.

  2. Private Banking in Belgium
    Case Study

    Private Banking in Belgium

    A leading private bank in Belgium implemented Unblu co-browsing to augment the way advisors sell products through their banking websites.

  3. Supporting local customers with their financial goals
    Case Study

    Supporting local customers with their financial goals

    Discover how SZKB and 80% of Swiss Cantonal Banks are using Unblu co-browsing solutions to enable call center agents to increase efficiency and quality of service.

  4. Pax Insurance - Enhancing Hybrid Consulting
    Case Study

    Pax Insurance - Enhancing Hybrid Consulting

    Pax Insurance, a leading Insurance provider in Switzerland has selected Unblu to support them in enhancing both its direct sales and broker network strategy.

See all Resources library

Stay in touch