of 3
Whitepaper

Take the pain out of claims

90% of customers who were frustrated by an experience with their insurer plan to search for another provider

Within this whitepaper, you will find out how the right blend of convenience and personalized human interaction will provide your customers with the reassurance they seek and a positive experience they desire. You’ll also understand how taking a truly customer-centric approach kicks off a virtuous circle of efficiency benefits, which saves time and cost.

Most people interact with their insurers less than once a year. With so few customer interactions, it’s critical that you deliver these experiences well. Each one needs to be treated like a critical moment of truth, particularly in the claims process, which is often the one-shot you have to prove yourself as an insurer.

  1. Understand your customers to help improve their Financial Well-Being
    Whitepaper

    Understand your customers to help improve their Financial Well-Being

    Creating better digital banking experiences with Forrester's financial well-being segmentation model.

  2. The State of Digital Banking 2021: how to prepare for the future of banking
    Whitepaper

    The State of Digital Banking 2021: how to prepare for the future of banking

    Customers are ready for change but banks are being slow off the mark. How can your organization better prepare for the future of banking?

  3. From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing
    Whitepaper

    From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing

    A key challenge for financial services providing customer or client advisory has been ensuring a smooth digital migration – are they adequately served by existing video solutions?

  4. A humanized digital member experience for credit unions
    Fact Sheet

    A humanized digital member experience for credit unions

    Unblu’s credit union clients are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital member interactions.

See all Resources library

Stay in touch