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Whitepaper

Take the pain out of claims

90% of customers who were frustrated by an experience with their insurer plan to search for another provider

Within this whitepaper, you will find out how the right blend of convenience and personalized human interaction will provide your customers with the reassurance they seek and a positive experience they desire. You’ll also understand how taking a truly customer-centric approach kicks off a virtuous circle of efficiency benefits, which saves time and cost.

Most people interact with their insurers less than once a year. With so few customer interactions, it’s critical that you deliver these experiences well. Each one needs to be treated like a critical moment of truth, particularly in the claims process, which is often the one-shot you have to prove yourself as an insurer.

  1. A humanized digital member experience for credit unions
    Fact Sheet

    A humanized digital member experience for credit unions

    Unblu’s credit union clients are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital member interactions.

  2. Assess your Digital Banking Capabilities
    Whitepaper

    Assess your Digital Banking Capabilities

    Each stage of the lifecycle comes with specific customer needs and therefore requires a different set of digital capabilities to respond to them.

  3. Women and Wealth
    Whitepaper

    Women and Wealth

    Women constitute half the planet’s population. This makes them a powerful—albeit diverse—demographic. 80% of global purchasing decisions are already taken or influenced by women and their power is only set to grow.

  4. Digital banking transformation: moving towards an omnichannel reality
    Report

    Digital banking transformation: moving towards an omnichannel reality

    An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.

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