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Whitepaper

Humanizing Online Customer Experience

Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation

 

  • Increase sales through all channels. The improvement in customer experience directly impacts brand reputation, which translates into sales.
  • Increase customer loyalty. This is relevant since banks dedicate a lot of resources and efforts to acquire new customers, but sometimes they neglect their current customer. Several studies indicate that companies that invest in Customer Experience retain an average of 89% of their customers, compared to 33% of those that do not.
  • Get a greater differentiation with respect to the competition. In markets with high competition, where differentiation by offer is sometimes complicated, caring for user experience is crucial to increase the perceived quality of the overall service provided.

 

 

  1. A humanized digital member experience for credit unions
    Fact Sheet

    A humanized digital member experience for credit unions

    Unblu’s credit union clients are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital member interactions.

  2. Assess your Digital Banking Capabilities
    Whitepaper

    Assess your Digital Banking Capabilities

    Each stage of the lifecycle comes with specific customer needs and therefore requires a different set of digital capabilities to respond to them.

  3. Women and Wealth
    Whitepaper

    Women and Wealth

    Women constitute half the planet’s population. This makes them a powerful—albeit diverse—demographic. 80% of global purchasing decisions are already taken or influenced by women and their power is only set to grow.

  4. Digital banking transformation: moving towards an omnichannel reality
    Report

    Digital banking transformation: moving towards an omnichannel reality

    An omnichannel digital strategy is the cornerstone of flexible, engaging, and effective customer service. Learn how financial organizations are undertaking and implementing digital transformation today.

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