Fact Sheet

Humanizing Online Customer Experience

Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation

 

  • Increase sales through all channels. The improvement in customer experience directly impacts brand reputation, which translates into sales.
  • Increase customer loyalty. This is relevant since banks dedicate a lot of resources and efforts to acquire new customers, but sometimes they neglect their current customer. Several studies indicate that companies that invest in Customer Experience retain an average of 89% of their customers, compared to 33% of those that do not.
  • Get a greater differentiation with respect to the competition. In markets with high competition, where differentiation by offer is sometimes complicated, caring for user experience is crucial to increase the perceived quality of the overall service provided.

 

 

  1. unblu Suite: Advisory Use Case
    Infographic

    unblu Suite: Advisory Use Case

    Discover how banks can keep customer conversations open, interesting and relevant.

  2. unblu Suite Overview
    Fact Sheet

    unblu Suite Overview

    Know all about unblu suite. Discover how more than 100 financial institutions are delivering an in-person experience online (Secure Messenger, Co-browsing, LiveView Chat, Video and Voice calls, etc.).

  3. unblu Co-Browsing: the ultimate guide
    Fact Sheet

    unblu Co-Browsing: the ultimate guide

    Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.  

  4. The road to success in financial services
    Infographic

    The road to success in financial services

    Banks have to establish mechanisms to remain close to their customers by supporting and advising them on their customer journey.

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