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Whitepaper

Humanizing Online Customer Experience

Discover in our new FactSheet how in-person customer engagement solutions can help banks to convert and engage customers by increasing their sales through all channels, increasing customer loyalty and getting a higher differentiation

 

  • Increase sales through all channels. The improvement in customer experience directly impacts brand reputation, which translates into sales.
  • Increase customer loyalty. This is relevant since banks dedicate a lot of resources and efforts to acquire new customers, but sometimes they neglect their current customer. Several studies indicate that companies that invest in Customer Experience retain an average of 89% of their customers, compared to 33% of those that do not.
  • Get a greater differentiation with respect to the competition. In markets with high competition, where differentiation by offer is sometimes complicated, caring for user experience is crucial to increase the perceived quality of the overall service provided.

 

 

  1. Understand your customers to help improve their Financial Well-Being
    Whitepaper

    Understand your customers to help improve their Financial Well-Being

    Creating better digital banking experiences with Forrester's financial well-being segmentation model.

  2. The State of Digital Banking 2021: how to prepare for the future of banking
    Whitepaper

    The State of Digital Banking 2021: how to prepare for the future of banking

    Customers are ready for change but banks are being slow off the mark. How can your organization better prepare for the future of banking?

  3. From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing
    Whitepaper

    From Surviving to Thriving: Digital Customer Engagement beyond Video Conferencing

    A key challenge for financial services providing customer or client advisory has been ensuring a smooth digital migration – are they adequately served by existing video solutions?

  4. A humanized digital member experience for credit unions
    Fact Sheet

    A humanized digital member experience for credit unions

    Unblu’s credit union clients are combining the best of online self-service and traditional communication methods, bringing a much-needed human touch to digital member interactions.

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