Fact Sheet

unblu Co-Browsing: the ultimate guide

Secure & Profitable Online Engagement for the Financial Sector

“Co-browsing technology is rarely used outside industries like financial services and telecoms, but it merits wider implementation. Application leaders supporting customer service should consider it a hidden gem for enabling differentiation and bridging the gap between human- and AI-driven interaction” (Gartner).

 

Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.  We’ve seen time and time again that this "missing link" between the online and the offline world has a direct effect on customer satisfaction, sales conversion, and customer loyalty.  In this white paper, we’ll explore some of these benefits that result from using unblu solutions.

  1. The Role of the Financial Advisor
    Fact Sheet

    The Role of the Financial Advisor

    Clients have made it clear: they want banks to guide them in their future decisions and provide personalised, meaningful advice. These growing customer expectations are happening against a backdrop of sweeping changes in regulations.

  2. unblu 5 Product Guide
    Fact Sheet

    unblu 5 Product Guide

    Find out how the unblu suite bridges the real world-virtual divide, empowering you to be where your customers are. Learn how the suite unpacks a domino effect of improvements for both your customer’s experience and for your bottom line.

  3. unblu Suite: Advisory Use Case
    Infographic

    unblu Suite: Advisory Use Case

    Discover how banks can keep customer conversations open, interesting and relevant.

  4. unblu Suite Overview
    Fact Sheet

    unblu Suite Overview

    Know all about unblu suite. Discover how more than 100 financial institutions are delivering an in-person experience online (Secure Messenger, Co-browsing, LiveView Chat, Video and Voice calls, etc.).

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