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Whitepaper

Humanize your Digital Customer Service

 

More and more of life is taking place online, including taking care of financial matters. While this technological progress brings greater convenience and efficiency, are we in danger of losing the important human element of empathy?

Many banks believe that they are customer-centric, it’s evident that a service that really puts the customer first doesn’t just prioritize speed and efficiency but also acknowledges the importance of the personal and human element of customer service.

Download our free 15-page whitepaper to understand:

  • How technological progress has transformed the customer experience.
  • How new competitors are emerging to take advantage of these advances.
  • How traditional players can adjust their strategies and value propositions.
  • What true customer-centricity looks like.
  • How Unblu can empower financial providers in this new context.
  1. Unblu for Private Banking and Wealth Management
    Fact Sheet

    Unblu for Private Banking and Wealth Management

    Building stronger relationships can help your wealth management firm or private bank to attract and retain high-value clients – and Unblu can help you achieve this.
  2. The 2023 Retail Banking Trends
    Whitepaper

    The 2023 Retail Banking Trends

    Trends long in development will come to fruition in 2023 – requiring an urgent response from retail banks. But faced with a sharp decline in customer trust, what must banks do to thrive in the coming year?

  3. Leveraging Unblu to increase product conversion
    Case Study

    Leveraging Unblu to increase product conversion

    Specializing in universal banking services for companies and private individuals, Raiffeisenbank serves over 1,400,000 retail customers. To maintain their reputation as excellent digital service providers, the bank wanted to reduce the strain on their contact centers’ traditional channels – and maximize conversions.

  4. Overcoming Regulatory Barriers to Enhance Client Interaction

    Overcoming Regulatory Barriers to Enhance Client Interaction

    How wealth management firms and private banks communicate with their clients is coming under increased scrutiny from regulators, particularly surrounding the recording of conversations.

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