1120 results for Unblu

Unblu: Conversational Platform Financial Industry
Unblu allows real-time collaboration with your customers via co-browsing, live chat, secure text messaging and video chat to achieve better customer ...
https://www.unblu.com/
8 results for Unblu

The most important customer experience trends in banking in 2024
April 4, 2024 Customer experience trends allow banks to better focus their digital transformation journeys. Here’s what’s important
https://www.unblu.com/en/blog/16-customer-experience-statistics-and-trends-in-banking/
774 results for Unblu

Unblu Cloud
The Unblu Cloud is Unblu’s cloud service. Customers can choose between two different options: Unblu Cloud based on aspectra Unblu Cloud based on GCP
https://www.unblu.com/en/docs/latest/index.html#glossary-unblu-cloud

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Whitepaper

Humanize your Digital Customer Service

More and more of life is taking place online, including taking care of financial matters. While this technological progress brings greater convenience and efficiency, are we in danger of losing the important human element of empathy?

Many banks believe that they are customer-centric, it’s evident that a service that really puts the customer first doesn’t just prioritize speed and efficiency but also acknowledges the importance of the personal and human element of customer service.

Download our free 15-page whitepaper to understand:

How technological progress has transformed the customer experience.
How new competitors are emerging to take advantage of these advances.
How traditional players can adjust their strategies and value propositions.
What true customer-centricity looks like.
How Unblu can empower financial providers in this new context.

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Case Study

Leveraging Unblu to increase product conversion

In 2020, Raiffeisenbank first began collaborating with Unblu. After adding Live Chat and Co-Browsing, their agents were able to offer a higher quality service overall. But that’s just one part of the story. With a streamlined service, Raiffeisenbank agents were better able to.

Whitepaper

Digital banking, done right

How to level up your digital customer experience in a branchless world No relationship can thrive without trust – and yet that’s exactly what’s missing in today’s challenging digital banking landscape. What do your customers think about you? Rebuild customer.

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