Fact Sheet

PSD2: Impact on customer experience, self-service and collaboration solutions

Banks must build bridges between faceless online self-service systems and traditional communication methods in order to have a direct and positive effect on customer satisfaction, sales conversion, and customer loyalty.

What are the challenges?

  • With PSD2, Banks can no longer rely on and leverage that customer data is uniquely theirs.
  • A greater emphasis on a customer-centric approach is now essential.
  • Improving customer experience often involves starting from the ground up and requires significant investment and change.

Download this paper to discover how new technologies will allow you to compete and differentiate through offering a superb customer experience.

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    unblu Suite: Advisory Use Case

    Discover how banks can keep customer conversations open, interesting and relevant.

  2. unblu Suite Overview
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    Know all about unblu suite. Discover how more than 100 financial institutions are delivering an in-person experience online (Secure Messenger, Co-browsing, LiveView Chat, Video and Voice calls, etc.).

  3. unblu Co-Browsing: the ultimate guide
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    unblu Co-Browsing: the ultimate guide

    Using co-browsing, banks can fill in this gap between online self-service interaction and traditional communication methods.  

  4. The road to success in financial services
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    Banks have to establish mechanisms to remain close to their customers by supporting and advising them on their customer journey.

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