Where compliance meets convenience
Reshaping digital client interactions
Over the past year, we’ve seen major firms overlook their regulatory obligations around client communications. Many companies have faced hefty fines for allowing client-advisor communications to occur via non-authorised channels or devices, exposing a widespread problem with inadequate record-keeping practices.
Messaging has become a pervasive form of communication in the wealth sector. For many, this has involved navigating a new regulatory dilemma. Companies either choose to run the compliance risk of using tools that are convenient for their clients, or constrain client-advisor interactions to tools and channels that are easy to keep records on but limit convenient communications.
The most effective approach lies between these two extremes. Although embracing digital channels may complicate regulatory obligations, options do exist that combine two ends of the scale.
This webinar includes an expert take on the regulatory landscape surrounding client communications from Alexandra Roberts, Head of Regulatory Policy and Compliance at PIMFA. It also shares Unblu’s experiences serving the financial industry to demonstrate how the right tools, knowledge and strategy can make a convenient client experience a compliant client experience.
This on-demand webinar covers:
- The regulators’ view on client communications, and the expectations for financial institutions
- The leading tools, practices and technologies for compliant conversations
- Industry use cases and demos born from Unblu’s 10+ years of experience in financial services