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Category: Customer service

Customer retention strategies for banks – what works?

There are two sides to customer growth: acquisition and retention. How do banks reduce churn to empower growth?
Customer Experience, Customer service, Retail Banking

PostNetz: Driving innovation with in-branch video consultations

In-person and digital environments are blended. To meet customer expectations, PostNetz have launched in-branch video consultations in eight test branches.
Customer service, Digital Advisory, Unblu Branch, Unblu Platform

Quality over quantity: The role of Co-Browsing in member interactions

Credit Union service agents need access to high-touch collaboration tools to provide the quality support members deserve.
Co-Browsing, Customer service, Digital Advisory

How retail banks benefit from Unblu’s Conversational Engagement Platform

Retail banks must deliver an outstanding customer experience to meet changing service expectations – and Unblu plays a key role in achieving this.
Customer Experience, Customer service, Retail Banking

The top 3 ways to drive revenue through excellent customer service 

Do you consider your customer service to be an expense – or a source of revenue? Turn your customer service center into a profit machine.
Customer service, Insurance, Retail Banking, Secure Messenger

Diagnose and fix common chat channel issues for enhanced service success

Launching and maintaining a successful chat channel isn’t without its challenges.
Chatbots, Customer service, Live Chat, Retail Banking

Improve the customer service experience with Co-Browsing

Co-Browsing empowers financial services institutions to maximize their customer service potential – and boost profitability as a result.
Co-Browsing, Conversational Banking, Customer service

Key digital banking statistics – and what they mean for banks

Digital banking statistics are showing a back and forth between challenges and opportunities
Customer Experience, Customer service, Digital Transformation, Industry Trends, Retail Banking

Top 10 call center KPIs in digital banking (and how to improve them)

There are multiple ways of measuring customer satisfaction and team performance—including call center KPIs like abandonment rate, service level, or NPS.
Customer Experience, Customer service, Industry Trends

Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp

Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement through either embedded features or dedicated APIs.
Customer Experience, Customer service, Unblu Platform