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Category: Conversational Banking
Conversational ai in banking

Supercharging Conversational AI in banking

Conversational AI should be intertwined with human support to provide a seamless customer experience.
Chatbots, Conversational Banking, Retail Banking

2023 trends that are transforming digital banking – and roadblocks to success

In 2023, digital banking trends are showing a move toward hybrid customer service experiences as banks strive to rebuild the trust that has fallen in recent years.
Conversational Banking, Customer Experience, Industry Trends, Retail Banking

What to consider when choosing a video solution for financial advice

What criteria should financial institutions be using when choosing a video conferencing platform? At Unblu, this is a topic we discuss on a daily basis.
Conversational Banking, Video Banking

The role of chatbots in banking customer service

Chatbots have become an integral part of the banking customer service experience – and can have a wide-ranging impact on your financial institution.
Chatbots, Conversational Banking, Retail Banking

Secure messaging for banking: Why does it work?

Secure messaging is a safe and convenient solution for banking interactions that boosts trust and drives long-term loyalty.
Conversational Banking, Secure Messenger

Reinventing the role of the financial advisor (ft. real case)

Financial advisor client engagement is more difficult to achieve than ever before – requiring a complete rethink of the nature of the role.
Conversational Banking, Private Banking, Secure Messenger

Is co-browsing safe? Here's what financial institutions should know

Unlike screen-sharing, co-browsing only shares the web or mobile application – so the customer's data is never compromised.
Co-Browsing, Conversational Banking

What is Secure Messaging – and what role does it play in private wealth? 

Secure text messaging eliminates risk and creates trust – while providing customers with extra convenience.
Conversational Banking, Private Banking, Secure Messenger

What is Co-Browsing? Different types and use cases

Co-browsing is helping banks to improve their customer service, increase their sales and promote customer engagement.
Co-Browsing, Conversational Banking

How to drive conversions from your bank’s website with Unblu Co-Browsing

Looking to drive conversions from your bank’s website? Unblu Co-Browsing can help leverage the moment of truth.
Co-Browsing, Conversational Banking, Customer Experience