Problem
The PIN code is only valid for a certain time. Is it possible to invalidate it, or to configure the timeout?
Solution
Yes, it is possible to change the timeout using the com.unblu.session.pinTimeout= configuration property.
-
From the main menu in the Agent Desk select Settings then select the Advanced button.
-
Ensure that the Key and Show Inherited check boxes are selected.
-
Enter the search term tokenttl into the Filter field.
You can also use the technical label com.unblu.session.pinTimeout= to search for the value. 
-
In the field enter the number of seconds before the PIN expires. The default is 120 seconds.
-
Save then log out and back in to apply the changes.