Authentication in self-hosted and on-premises installations
Browser requirements
Cluster hardware requirements
Database hardware requirements
Hardening an Unblu installation
Licensing
Migration from Unblu 6 to Unblu 7
Network requirements for audio and video
New features in version 7
Release policy and versioning
Rendering Service requirements
System requirements
System requirements with no cluster
Unblu Cloud admin application
Single sign-on (SSO) in the Unblu Cloud
Account Configuration interface guide
Agent Desk guide
Conversation timeline
Embedded Visitor UI guide
Floating Visitor UI guide
UI customization guide
UI theming cheat sheet
utransfer
Introduction to WebRTC in Unblu
Archiving audio and video chat using Vonage
Delegating the queue to a third-party system
Externally managed users and teams
HashiCorp Vault integration
How to integrate the Floating Visitor UI in single-page applications (SPAs)
Managing connections to the database server using JNDI datasource
Preventing application timeouts
Reassigning long-running conversations
Reverse proxy integration
Call service providers
Setting up audio and video with Azure Communication Services
Setting up audio and video with LiveKit
Setting up audio and video with Vonage
Setting up screen sharing with LiveKit
User management synchronization
Scheduling Unblu conversations with Microsoft Bookings
Scheduling Unblu conversations with Microsoft Outlook
Using bots to perform requests on behalf of authenticated users
Web API
Webhooks technical details
Accessibility
Assigning users to teams
Audio and video call configuration
Avatar configuration
Concierge configuration
Concierge person customization
Configuring the Collaboration Server
Configuring invitations
Configuring and manipulating collaboration layers
Configuration property scope and the configuration cascade
Conversation configuration
Conversation session migration configuration in on-premises cluster deployments
Conversation recording
Creating agent teams
Delegating conversation requests to deputies
Exporting individual conversations and the conversation history
File upload configuration
Importing entity configuration during startup
Importing and exporting configuration data in Unblu
Internal messaging mode
Localization
Managing API keys
Managing named areas
Managing redirects in Unblu
Markdown support
Message states
Message types
Outgoing email configuration
Pausing mobile and web push notifications
Push notifications
The queue and manual and automatic request dispatching
Rendering Service configuration
Routing strategy configuration
Setting the visitor-side locale
Scheduled conversation configuration
System message categories
Unblu cookies
User name display configuration
Using hidden secondary agents in long-running conversations
Visitor login with a JSON web token (JWT)
Visitor presence initialization configuration
Web notification permission configuration
Airlock Web Application Firewall: choosing the right configuration guide
Integrating Unblu with the Airlock Web Application Firewall with protected resources
Integrating Unblu with the Airlock Web Application Firewall without protected resources
Dynamic snippet injection
Installing the SecureFlow Manager on the Apache 2 HTTP server
Installing the SecureFlow Manager on Nginx
Managing restricted resources without the SecureFlow Manager
Refresh behavior in universal co browsing when migrating session
Resource history
SecureFlow Manager and filter chain order
SecureFlow Manager usage
Migrating from Unblu Android mobile SDK version 3 to version 4
Migrating from Unblu iOS mobile SDK version 3 to version 4
Abusing the agent role
Compromising the agent session
DOM injection attack
Eavesdropping
Guessing the pin code
Hijacking the visitor session
Securing the flow
The audit log
Avoiding a "page too complex" message on agent side
Changing the PIN code expiration time
HTML tainted canvas limitation
Limitations of embedded co browsing
Logging
Monitoring Unblu in a Kubernetes cluster
Required HTTP Headers
Server diagnostics package
Starting the server without upgrading the database
Troubleshooting database migration issues