Over 160 financial institutions worldwide trust us
Communicate via a compliant WhatsApp-like interface
Power high-performing chats that convert visitors to clients
Increase client engagement by embedding interactive features
Book meetings with clients securely and seamlessly
Collaborate and guide clients through complex transactions
Increase communication efficiency with visuals
Optimize agents to efficiently manage new and ongoing interactions
Discover why we are the preferred conversational platform for the financial institutions.
Build trust, and close deals easily, and efficiently
Digital tools that put conversation first
Enhance your customer service with digital tools
High quality customer support at every step of the journey
Meet your customers at any stage of the journey
One platform to onboard them all
The Conversational Approach to Retail Banking
A hybrid approach for building a Trusted Relationship
A conversational space for meaningful customer journeys
Unblu’s conversational solutions allow you to create an omnichannel experience that boosts customer satisfaction and loyalty.
Overview
We form strategic alliances with the very best in the industry, providing customers with unrivalled domain expertise and outstanding digital engagement solutions.
Solution Partner
Blend collaboration into your solution to extend its capabilities
Reseller Partner
Profit from selling the market leading collaboration solution
Systems Integration Partner
Accelerate the success of your customers' digital engagement program
Access Unblu resources and demo system.
Unblu 7 (latest)
Authentication in self-hosted and on-premises installations
Browser requirements
Cluster hardware requirements
Database hardware requirements
Hardening an Unblu installation
Licensing
Migrating to a new version
Migration from Unblu 6 to Unblu 7
Network requirements for audio and video
New features in version 7
Release policy and versioning
Rendering service requirements
Setting up audio and video chat with the Vonage Video API
System requirements
System requirements with no cluster
Unblu Cloud admin application
Single sign-on (SSO) in the Unblu Cloud
Account Configuration interface guide
Agent Desk guide
Embedded visitor UI guide
Floating visitor UI guide
UI customization guide
UI theming cheat sheet
utransfer
Archiving audio and video chat
Delegating the queue to a third-party system
Externally managed users and teams
How to integrate the floating visitor UI in single-page applications (SPAs)
Managing connections to the database server using JNDI datasource
Reassigning long-running conversations
Reverse proxy integration
Setting up audio and video
User management synchronization
Accessibility
API keys
Assigning users to teams
Audio and video call configuration
Avatar configuration
Concierge configuration
Concierge person customization
Configuring the collaboration server
Configuring invitations
Configuring and manipulating collaboration layers
Configuration property scope and the configuration cascade
Conversation configuration
Conversation recording
Creating agent teams
Delegating conversation requests to deputies
Exporting conversation history and individual conversations to CSV files
File upload configuration
Importing entity configuration during startup
Importing and exporting configuration data in Unblu
Localization
Managing named areas
Managing redirects in Unblu
Markdown support
Message states
Message types
Outgoing email configuration
Pausing mobile and web push notifications
Push notifications
The queue and manual and automatic request dispatching
Rendering service configuration
Setting the visitor-side locale
Scheduled conversation configuration
Unblu cookies
User name display configuration
Using hidden secondary agents in long-running conversations
Visitor login with a JSON web token (JWT)
Visitor presence initialization configuration
Web notification permission configuration
Airlock Web Application Firewall: choosing the right configuration guide
Integrating Unblu with the Airlock Web Application Firewall with protected resources
Integrating Unblu with the Airlock Web Application Firewall without protected resources
Dynamic snippet injection
Installing the SecureFlow Manager on the Apache 2 HTTP server
Installing the SecureFlow Manager on Nginx
Managing restricted resources without the SecureFlow Manager
Refresh behavior in universal co browsing when migrating session
Resource history
SecureFlow Manager specification
SecureFlow Manager flow
SecureFlow Manager usage
Where to put the SecureFlow Manager
Web API
Webhooks technical details
Migrating from Unblu Android mobile SDK version 3 to version 4
Migrating from Unblu iOS mobile SDK version 3 to version 4
Abusing the agent role
Compromising the agent session
DOM injection attack
Eavesdropping
Guessing the pin code
Hijacking the visitor session
Securing the flow
Applying universal co-browsing-specific behavior
The audit log
Avoiding a "page too complex" message on agent side
Changing the PIN code expiration time
CSS selector level 3 limitations
Embedding my own button to start Unblu
HTML tainted canvas limitation
Limitations of embedded co browsing
Logging
Required HTTP Headers
Server diagnostics package
Starting the server without upgrading the database
Troubleshooting database migration issues