Over 150 financial institutions worldwide trust us
A trusted advisor in your customer's pocket
Digital tools that put conversation first
Enhance your customer service with digital tools
Secure real time collaboration
Collaborate without limits
Manage new and ongoing conversations
Discover why we are the preferred conversational platform for the financial institutions.
Taking customer's conversations to the next level
High quality customer support at every step of the journey
Meet your customers at any stage of the journey
One platform to onboard them all
Unblu’s conversational solutions allow you to create an omnichannel experience that boosts customer satisfaction and loyalty.
Overview
We form strategic alliances with the very best in the industry, providing customers with unrivalled domain expertise and outstanding digital engagement solutions.
Become a partner
OEM & Technology Partner
Blend collaboration into your solution to extend its capabilities
Reseller Partner
Profit from selling the market leading collaboration solution
Systems Integration Partner
Accelerate the success of your customers' digital engagement program
Access Unblu resources and demo system.
Unblu 6 (latest)
The knowledge base contains individual articles on specific topics requested by customers.
Accessibility
Agent actions
Airlock web application firewall integration
API keys
Assigning users to teams
Authentication
Avatar
Benefits of OpenAPI
Browser requirements
Can I add the Unblu snippet dynamically?
Unblu Financial Cloud admin application
Cluster hardware requirements
Compromising the agent session
Concierge Person
Configuration advice
Configuration precedence
Configuration
Configuring Apache 2 example
Configuring and manipulating collaboration layers
Configuring the concierge
Configuring the rendering service
Configuring user names displayed
Conversation configuration
Creating agent desk users
Creating agent teams
CSS Microsoft Internet Explorer filter attribute limitations
CSS selector level 3 limitations
Customizing Unblu Financial Cloud or on-premises
Database hardware requirements
Delegating the queue to a third-party system
Deputy management
Dynamic snippet injection
Enable or disable chat
Enable or disable file sharing
Externally managed users and teams
Filter specification
Filter usage
General information
Global is super admin only
How can I embed my own button to start Unblu?
How do I start the server without upgrading the database?
How to apply universal co-browsing-specific behavior
How to avoid page too complex message on agent side
How to change the PIN code expiration time
How to overcome Safari third-party cookie policy
How to set the cookie domain so that a session remains active after navigating to a sub-domain
HTML tainted canvas limitation
Required HTTP Headers
Localization
Import-export configuration settings
Inbox
Installation and operation
Installing the filter
Inviting visitors
JNDI datasource
Licensing
Limitations of embedded co browsing
Live agent monitoring
Logging
Managing restricted resources without the filter
Mark mode
Markdown support
Message states
Message types
Migrating to a new version
Migration from Unblu 5 to Unblu 6
Migrating from Unblu mobile SDK version 2 to version 3
Mobile user guide
Named areas
Network error 0x2ef3 KeepAliveTimeout
New features in version 5
On-premises UI customization
Order of deployment
Outgoing emails
Push notifications
The queue and manual and automatic request dispatching
Quick start guide for new accounts
Refresh behavior in universal co browsing when migrating session
Release policy and versioning
Rendering service requirements
Resource histories
Resource histories technical details
Reverse proxy integration
Secondary Participants
Securing the flow
Security abusing the agent role
Security dom injection attack
Security eavesdropping
Security guessing the pin code
Security hijacking the visitor session
Server diagnostics package
Session specific content
Settings agent interface
Setting the locale
Single sign-on (SSO) in the Unblu Financial Cloud
Supplementary information
System requirements with no cluster
System requirements
UI theming cheat sheet
Unblu cookies
The Unblu filter
Unblu filter flow
User guide
User management synchronization
User profile
utransfer
Using custom webfonts
Video chat setup
Video chat
Video & voice chat call archiving
Video & voice chat: technical information
Video network requirements
Visitor-centric versus agent-centric
Visitor presence initialization
Web API
Webhooks technical detail
Where to put the filter
X-forwarded proto-header