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Unblu Recognized in the 2023 Gartner® Market Guide for Digital Customer Service and Support report

Unblu is recognized as a representative vendor in Digital Customer Service and Support, highlighting the company’s reputation as a vendor of note in the industry.

Unblu has been recognized in the 2023 Gartner Market Guide for Digital Customer Service and Support. The guide sets out to evaluate digital customer service offerings, which “focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms.”

The fact that Gartner recognized us speaks to the impact we’re making in this area.

Jens Rabe, Co-Chief Executive Officer at Unblu

With the insights from this guide, service and support technology decision-makers will be able to evaluate market vendors and make an educated purchase decision. 

“The fact that Gartner recognized us speaks to the impact we’re making in this area,” said Jens Rabe, Co-CEO at Unblu. “The pace at which we are evolving and transforming our capabilities to better serve customers is creating a ripple effect throughout the industry – and organizations like Gartner are taking notice. I am excited that with our focus on the financial services industry, we are driving engagement transformations for our clients which are recognised beyond our target industry.”

Unblu is featured in the section “Representative Vendors in Digital Customer Service and Support,” which compares functional areas for industry capabilities. These functional capabilities include: digital engagement (getting connected), co-browsing, conversation orchestration, knowledge management support, continuous intelligence, automation of engagement, agent desktop, integration or data ingestion capabilities, and forecasting and planning for persistent engagement. 

*Gartner Research Methodologies, Gartner Market Guide, November 8, 2023, 

Gartner, Market Guide for Digital Customer Service and Support, By David Norrie, Steve Blood, Bern Elliot, 18 September 2023.

Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Unblu

Unblu is a leading digital interaction platform that’s fine-tuned for the financial services industry. Centered around three pillars – text-based communication, video & voice, and visual collaboration – Unblu helps retail banks, wealth management firms, and insurance companies to provide more convenient and efficient customer service experiences that are also secure and compliant. 

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