This document describes version 5 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version.

The support period for version 5 ended on 22 November 2021. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu.

Knowledge Base

The knowledge base contains individual articles on specific topics requested by customers.

Account
Agent actions
Agent quick start
Airlock web application firewall integration
API keys
Assigning users to teams
Authentication
Avatar
Benefits of OpenAPI
Browser requirements
Can I add the Unblu snippet dynamically?
Canned responses
Cloud admin application
Cluster hardware requirements
Compromising the agent session
Concierge Person
Configuration advice
Configuration precedence
Configuration
Configuring Apache 2 example
Configuring user names displayed
Conversation configuration
Creating agent desk users
Creating agent teams
CSS Microsoft Internet Explorer filter attribute limitations
CSS selector level 3 limitations
Customizing cloud or on-premises
Database hardware requirements
Determine if web page is displaying inside the browser
Docker explained
DOM capturing
Dynamic snippet injection
Embedded co-browsing: masking and hiding webpage elements
Embedded co-browsing
Enable or disable chat
Enable or disable file sharing
FAQ
Filter specification
Filter usage
General information
Global is super admin only
How can I embed my own button to start Unblu?
How do I start the server without upgrading the database?
How to apply universal co-browsing-specific behavior
How to avoid page too complex message on agent side
How to change the PIN code expiration time
How to configure SMTP in an on premises setup
How to enable or disable the chat queue
How to enable the agent to perform click actions within an embedded session
How to hide specific page elements in a co-browsing session
How to set the cookie domain so that a session remains active after navigating to a sub-domain
How to use and implement social co-browsing
HTML tainted canvas limitation
i18n configuration
Import-export configuration settings
In-context sessions
Inbox
Installation and operation
Installing the filter
Introduction to the database
Inviting visitors
JNDI datasource
Licensing
Limitations of embedded co browsing
Limitations of the select element
Live agent monitoring
Logging
Managing restricted resources without the filter
Mark mode
Migrating to a new version
Mobile user guide
MySQL default values must be overridden
Named areas
Network error 0x2ef3 KeepAliveTimeout
New features in version 5
On-premises UI customization
Order of deployment
Queue
Quick start guide for new accounts
Refresh behavior in universal co browsing when migrating session
Release policy and versioning scheme
Rendering service requirements
Resource histories technical
Resource histories
Reverse proxy integration
Securing the flow
Security abusing the agent role
Security dom injection attack
Security eavesdropping
Security guessing the pin code
Security hijacking the visitor session
Selecting the language
Server diagnostics package
Session specific content
Settings agent interface
Supplementary information
System entry path concept
System requirements with no cluster
System requirements
The Unblu filter
Unblu filter flow
Universal and document co-browsing
Universal co-browsing session migration when HTTP-only flag is in use
User guide
User management synchronization
User profile
utransfer
Using custom webfonts
Video chat setup
Video chat
Video network requirements
Visitor-centric versus agent-centric
Web API
Webhooks configuration
Webhooks technical detail
Where to put the filter
X-forwarded proto-header

Knowledge Base

Table of Contents