| Feature | Information |
|---|---|
New release policy |
Unblu 5 is following semantic versioning (see release policy) |
Visitor User Interface |
The Visitor user interface is much more than it seems. See Visitor-Centric versus Agent-Centric and The Visitor’s Place for the full story. |
Inbox & Asynchronous Messaging |
The new Unblu Inbox enables offline (or 'step-time') communications and Asynchronous Messaging. |
Conversations |
conversation-configuration Conversation strategy conversation-histories |
Concierge |
The concierge is a bot participant to handle on- and off-boarding |
Conversation History |
Conversation history is the place where past conversation can be found |
Rendering Service |
The rendering service used for universal and document co-browsing was rewritten for better experience |
Web API / WebHooks |
OpenAPI specification, API versioning, Benefits of using the OpenAPI, WebHooks were updated to handle conversations. |
JS API |
New Javscript API |
Mobile SDKs |
SDKs were split into agent and visitor SDKs for Android and iOS |
Clustering with Openshift or Kubernetes |
Kubernetes is the recommended way to install Unblu 5 |
SecureFlow Manager |
|
New Licensing Scheme |