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This document describes version 5 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version.

The support period for version 5 ended on 22 November 2021. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu.

What is new with Unblu 5

Feature Information

New release policy

Unblu 5 is following semantic versioning (see release policy)

Visitor User Interface

The Visitor user interface is much more than it seems. See Visitor-Centric versus Agent-Centric and The Visitor’s Place for the full story.

Inbox & Asynchronous Messaging

The new Unblu Inbox enables offline (or 'step-time') communications and Asynchronous Messaging.


conversation-configuration Conversation strategy


The concierge is a bot participant to handle on- and off-boarding

Conversation History

Conversation history is the place where past conversation can be found

Rendering Service

The rendering service used for universal and document co-browsing was rewritten for better experience

Web API / WebHooks

OpenAPI specification, API versioning, Benefits of using the OpenAPI, WebHooks were updated to handle conversations.


New Javscript API

Mobile SDKs

SDKs were split into agent and visitor SDKs for Android and iOS

Clustering with Openshift or Kubernetes

Kubernetes is the recommended way to install Unblu 5

SecureFlow Manager

Using the Unblu filter to secure the flow.

New Licensing Scheme

Easier initialization and management