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This document describes version 5 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version. The support period for version 5 ended on 22 November 2021. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu. |
What is new with Unblu 5
| Feature | Information |
|---|---|
New release policy |
Unblu 5 is following semantic versioning (see release policy) |
Visitor User Interface |
The Visitor user interface is much more than it seems. See Visitor-Centric versus Agent-Centric and The Visitor’s Place for the full story. |
Inbox & Asynchronous Messaging |
The new Unblu Inbox enables offline (or 'step-time') communications and Asynchronous Messaging. |
Conversations |
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Concierge |
The concierge is a bot participant to handle on- and off-boarding |
Conversation History |
Conversation history is the place where past conversation can be found |
Rendering Service |
The rendering service used for universal and document co-browsing was rewritten for better experience |
Web API / WebHooks |
OpenAPI specification, API versioning, Benefits of using the OpenAPI, WebHooks were updated to handle conversations. |
JS API |
New Javscript API |
Mobile SDKs |
SDKs were split into agent and visitor SDKs for Android and iOS |
Clustering with Openshift or Kubernetes |
Kubernetes is the recommended way to install Unblu 5 |
SecureFlow Manager |
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New Licensing Scheme |