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This document describes version 5 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version.

The support period for version 5 ended on 22 November 2021. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu.

The Inbox

The Inbox holds all Conversations of which you are either the Assigned agent, or a Secondary agent. That is; any Conversation in which you are an active participant will display in your Inbox until that Conversation is ended.

When the Conversation is ended, it is placed into your Conversation Histories.

In effect, the Inbox becomes the Agent’s workplace. All open Conversations and their accumulated histories will live in an Agent’s Inbox until the Conversation is ended.

See also