These (hardware) recommendations should be regarded as a starting point. We cannot know how your system may evolve and therefore cannot define exact specifications for your particular needs. Your hardware requirements will be a direct function of the types and volume of data stored.
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Recent Quad-core Architecture
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16 GB Ram
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200 GB disk (SSD) - most disk space will be used to support IO
The above hardware specification should produce the following performance
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50,000 sessions per week
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(equals) 200 sessions per agent per week for 250 agents