Contact usRequest a demo

This document describes version 5 of Unblu. If you’re using the latest major version of Unblu, go to the documentation of the latest version.

The support period for version 5 ended on 22 November 2021. We no longer provide support or updates for this version. You should upgrade to the latest version of Unblu.

In-Context Sessions

Embedded co-browsing offers in-context sessions. This means that current browser information is kept intact. For example, a visitor has already logged into your web site and now wants a co-browsing session. All of the login information and browsing history persists into the session. This means your agents can dive seamlessly into not just the web page but the whole context of what the user was doing. For example, shopping baskets will retain the items already there, or perhaps a visitor was struggling to fill-in a form and the session starts with the form half-filled. In this case the agent can see the half-filled form and help the visitor with the rest.

See also