Live chat: what is it and why it’s important in banking
Live Chat software enhances customer service with high-tech, building better relationships with your customers in a secure communication environment.
11 customer service tips for banks and financial services
Technology combined with human expertise can help financial institutions deliver a world-class service that puts the customer first.
Swiss Post takes a leap forward by enabling clients to receive support via WhatsApp
Swiss Post has been working with Unblu to deploy a new means of client engagement and support. Acting as the main Swiss Post employee interface, Unblu enables diverse means of client engagement…
The Top 5 Digital Tools for Financial Advisors
For firms, leveraging digital can lead to high-value relationships with clients. How? Here are the top 6 digital tools for financial advisors.
How to create high-touch digital experiences for Credit Union members using co-browsing
How using Unblu’s co-browsing tool could create more productive conversations with credit union members and enhance the digital experience.
How to use co-browsing to boost loan applications
Learn how to use co-browsing to build more meaningful and productive interactions with customers as you guide them through important financial decisions.
Why focusing on customer touchpoints diminishes a winning banking customer experience
By adopting a more customer-centric viewpoint, financial institutions can envisage the journey as a whole and create a more positive and efficient experience.
Co-Browsing vs. Screen Sharing: what’s the difference?
Banks can use Co-browsing alongside a phone call, a chat session, or a messenger conversation and ultimately create a more personalized experience for their customers. But remember Co-browsing is…
How to use Unblu private banking solution to better engage your customers
Renta 4 Banco is leveraging Unblu’s technology to drive client engagement and build relationships, even during the huge disruption caused by COVID-19.
Is an isolated video conferencing solution a false economy?
Video conferencing solutions may present an enticing 'quick fix' for organizations at this time but are they really adding the value that clients seek and the businesses themselves require?
Co-browsing best practices to improve customer experience
Co-browsing has the potential to transform customer service. Learn the best ways to use it to both improve customer satisfaction and grow your business.
Digitization in banking: why are digital banking services needed?
Customers are loyal to banks that offer them a seamless, pleasurable, and personal service which explains the desire for an omnichannel experience.