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Category: Live Chat

Diagnose and fix common chat channel issues for enhanced service success

Launching and maintaining a successful chat channel isn’t without its challenges.
Chatbots, Customer service, Live Chat, Retail Banking

The 3 essential decisions you must make to launch a successful chat program

Discover the most important aspects that customer service leaders need to keep in mind with this Forrester report.
Live Chat, Retail Banking, Secure Messenger

9 chatbot trends that are transforming digital banking

Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbots, Industry Trends, Live Chat, Retail Banking

Live chat: what is it and why it’s important in banking

Live chat enhances customer service with powerful tech, building better relationships with your customers in a secure communication environment.
Conversational Banking, Customer Experience, Live Chat, Unblu Platform

How to use Unblu for conversational customer support

Learn how to integrate conversational banking tools to elevate the quality of your customer services—all while reducing costs.
Chatbots, Co-Browsing, Conversational Banking, Live Chat, Secure Messenger

Chatbots vs live chat for customer service

As banks become more digital, customers still value chatting with a human agent. Opt for a hybrid experience by merging chatbots with a live chat solution.
Chatbots, Conversational Banking, Live Chat

How does live chat work in financial services

Technology combined with human expertise can help financial institutions deliver a world-class customer service. Live chat is a primary example.
Conversational Banking, Customer Experience, Live Chat

Live Chat for Sales: Tips to Improve Sales in Financial Services

Live chat software uses high-tech to get more qualified leads and increase conversions rates in financial institutions. Make the most of live chat with these tips.
Conversational Banking, Live Chat, Unblu Platform

Live Chat for Banking Best Practices

Customer service relies on effective communication between agent and client. Live chat technology is a powerful way of enabling this exchange, allowing visitors to communicate with their bank whenever they want.
Conversational Banking, Customer Experience, Live Chat, Unblu Platform