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Key digital banking statistics – and what they mean for banks in 2023

Digital banking statistics are showing a back and forth between challenges and opportunities. What will it take to come out ahead in 2023?
Customer Experience,Digital Transformation,Customer service,Industry Trends,Retail Banking

9 chatbot trends that are transforming digital banking

Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbots,Live Chat,Industry Trends,Retail Banking

The role of chatbots in banking customer service

Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
Conversational Banking,Chatbots,Retail Banking

2023 trends that are transforming digital banking – and roadblocks to success

Banks can create a hybrid customer journey offering both the convenience of digital channels and the reassurance of person-to-person exchange.
Conversational Banking,Customer Experience,Industry Trends,Retail Banking

Unblu at the Building Societies Annual Conference 2022: Event round-up

As an exhibitor at the event, we were glad for the opportunity to meet representatives from building societies and other mutual financial institutions and discuss the current landscape and challenges…
Retail Banking

What can banking and insurance learn from omnichannel strategies from the online retail industry?

Overlooking a “bad” step within a client journey can easily negate the efforts and investments made on more profitable ones.
Customer Experience,Retail Banking