Digital banking statistics are showing a back and forth between challenges and opportunities. What will it take to come out ahead in 2023?
Chatbot technology can transform the financial services industry – provided it’s leveraged properly. Here’s what we can learn from the trends.
Chatbot technology has the potential to ease the workload of customer service advisors and also offer an efficient support system for bank customers.
Banks can create a hybrid customer journey offering both the convenience of digital channels and the reassurance of person-to-person exchange.
As an exhibitor at the event, we were glad for the opportunity to meet representatives from building societies and other mutual financial institutions and discuss the current landscape and challenges…
Overlooking a “bad” step within a client journey can easily negate the efforts and investments made on more profitable ones.