LiveView & Co-Browsing

See and collaborate with your customers where they are

Provide better and effective customer support by getting a real-time collaboration on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.

Nothing to download

There are no downloads, no installations, no plug-ins. Just tag your website with a single line of Javascript and customers can share their browser with a single click.

Connect instantly

Access your customer’s web screen instantly just with single click co-browse and no other URL’s or embedded codes required.

Private and Secure

The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent.

Easily lend a helping hand

Easily lend a helping hand

Whether you start an engagement through live chat, video or audio call, immediate context of where your customer is and what they are seeing is invaluable to provide exceptional customer care.

Better conversions

Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.

Create loyal customers

Showing customers you are willing to go that step further for them to make sure they have the best experience has a natural affect on their loyalty and promotes repeats visits.

Types of Co-Browsing

Embedded Co-Browsing

Embedded Co-Browsing

Designed for highly secure environments. Join customers on your website or application.

Universal Co-Browsing

Universal Co-Browsing

An extra layer of flexibility, Universal Co-Browsing enables participants to navigate to anywhere on the web together.

Document Co-Browsing

Document Co-Browsing

Share and view documents simultaneously with your customers.

Mobile App Co-Browsing

Mobile App Co-Browsing

Join customers on their mobile apps when they need support or advice.

Co-Browsing features

Co-Browsing features

Private Browsing

If the agent or the visitor do not want the other party (or parties) in a session to see what is being browsed they can hide the browser content from the other party.

Field Masking

Protect passwords and sensitive information through simple tagging of the instrumented web application.

Draw or highlight

Mark mode enables you to draw or highlight on the visitors webpage—all in real time.

We are the industry leaders in Co-Browsing

  • 100+ financial services implementations

    Integrating a secure Co-Browsing into an existing banking infrastructure can be challenging.

  • Fully compliant

    Our solution is designed to meet current and future compliance regulatory requirements (GDPR, Mifid 2, Finma, etc.).

  • SecureFlow Manager (SFM)

    SecureFlow Manager is our proprietary software component  which allows complete control over your data flow, security architecture, and data storage.

  • Ready for Authenticated Environments

    We can serve private, authenticated environments as well as public websites. Deployments can also be on-premises or in the cloud.

See Co-Browsing in action

Request a demo

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