Support customers, discuss opportunities, fill out forms, and more.
Integrating secure Co-Browsing into an existing banking or insurance infrastructure can be challenging. We partner with the most popular front-ends in the financial services space.
The co-browsing modules are completely encrypted and secured. Sensitive information is masked and is never seen by the agent or even sent to the server.
There are different ways co-browsing technology can be implemented in a bank or insurance company to meet their conversational banking aspirations and deliver a world-class customer experience to their customers and prospects.
Designed for highly secure environments. Join customers on a web domain or application you own.
An extra layer of flexibility, Universal Co-Browsing enables participants to navigate to anywhere on the web together.
Share and view documents simultaneously with your customers.
Join customers on their mobile apps when they need support or advice.
Our conversation recording feature allows you to record all types of co-browsings independently of the support used (desktop, tablet or mobile phone).Learn more on conversation recording
Unblu is completely browser-based and works inside the browser without any software installation. Neither the agent nor the end customer needs to install any software.
By tagging elements of the website/customer portal, Unblu allows to exclude data or skip elements from the capturing process. Sensitive data is never transmitted from the customer's browser to the Unblu server.
Unblu co-browsing is integrated behind the Web Application Firewall of the instrumented application and becomes part of the application infrastructure.
Unblu’s patented Co-Browsing technology can handle most modern e-banking systems that rely on HTML 5 logic.
With an Unblu cross-domain setup you can instrument both websites with the same Unblu account and allow sessions to continue from one domain to the other.
There is no transfer of the session to a proxy server— the client remains in the context of their original session on your web application and request IPs do not change in flight.
Using Unblu's Conversational Platform, we can provide our clients with a way to support and guide members at every step of their digital journey.
Dean Rathwell General Manager, Digital Banking
With this new online function, LUKB's advisors can make the documents on their screens visible on their customers' devices. That way, the documents or online applications can be clearly explained in a conversation.
Stefan Lüthy Head of Digitization and Multichannel Management at LUKB
More than 250 specialist investment advisors in our network, distributed throughout Spain, have been equipped with this new technology which allows them to attend and advise their clients remotely.
Carlos Ruiz Network Director of Renta 4 Banco
As a key part of our digital banking initiatives, Unblu’s co-browsing has enabled us to provide unrivalled customer support, allowing our customer care and financial advisors to reach “through” the screen and be right there alongside our customers, whenever and wherever they need us.
Download a PDF version of our Product Guide