Co-browsing software lets you collaborate in real-time with your customers and make things simpler and easier for them. A Relationship Manager can work with them to fill in forms, discuss opportunities or purchase products online.
Access your customer’s web screen instantly just with single click co-browse and no other URL’s or embedded codes required.
The co-browsing tool is completely encrypted and secured. Sensitive information is masked and is never seen by the agent.
Whether you start a conversation through live chat, video or audio call, you can view the immediate context of your customer. Seeing what they see makes all the difference to the customer experience.
Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.
When customers know that you are willing to go the extra step to ensure their best experience, they tend to show their appreciate with loyalty and repeat visits.
There are different ways co-browsing technology can be implemented in a bank or insurance companies to meet their conversational banking aspirations and deliver a world-class customer experience to their cusotmers and visitors.
Designed for highly secure environments. Join customers on your website or application.
An extra layer of flexibility, Universal Co-Browsing enables participants to navigate to anywhere on the web together.
Share and view documents simultaneously with your customers.
Join customers on their mobile apps when they need support or advice.
If the agent or the visitor do not want the other party (or parties) in a session to see what is being browsed, they can hide the browser content from the other party.
Protect passwords and sensitive information through simple tagging of the instrumented web application.
Mark mode enables you to draw or highlight on the visitor's webpage—all in real time.
Integrating a secure Co-Browsing into an existing banking infrastructure can be challenging.
Our solution is designed to meet current and future compliance regulatory requirements (GDPR, Mifid 2, Finma, etc.).
SecureFlow Manager is our proprietary software component which allows complete control over your data flow, security architecture, and data storage.
We can serve private, authenticated environments as well as public websites. Deployments can also be on-premises or in the cloud.
Download a PDF version of our Product Guide