CO-BROWSING
View, interact, and collaborate
Secure, side-by-side collaboration for the ultimate remote assistance. Enjoy complete peace of mind to launch Embedded Co-Browsing even in protected areas, such as client portals or apps.
A tailored Co-Browsing experience
Co-Browsing offers distinct functionalities, allowing financial institutions to ensure an enhanced collaborative experience in every situation.
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Agile digital advice
With Unblu Co-Browsing, financial institutions experience a significant increase in customer satisfaction for advisory services.
Efficient experiences
Enjoy up to 25% increase in First Call Resolution and a 16% reduction in future support calls on average – boosting customer satisfaction and organizations’ bottom lines.
Leverage the moment of truth
Soothe frustration and reduce drop-offs by joining a customer’s browsing session at exactly the right time – which leads to a 20% increase in total transactions according to current Unblu customers.
100% focused on Financial Services
Convenient and collaborative experiences
Co-Browsing empowers agents to swiftly join a customer in real time, whether they’re browsing the web, a mobile app, or viewing a digital document. The agent guides the customer through difficult processes to offer customized advice and boost conversions.
More secure than screen sharing
Co-Browsing offers a more secure alternative to screen sharing. Not only does it offer enhanced collaboration tools, but all sensitive customer information is masked so it’s never sent to the server or seen by the agent.
Private and authenticated
Co-Browsing is completely browser-based, protecting customer privacy as it avoids sharing the entire desktop. When in a secure environment, Co-Browsing ensures the agent and customer are authenticated before the session takes place.
No downloads
Unlike popular video conferencing software, there’s never any need for downloads or installs. An agent can quickly and smoothly launch a Co-Browsing session no matter the device, channel, or browser the customer is on.
Recording for quality and compliance
Every interaction is recorded and stored in an encrypted environment to help institutions ensure ongoing service quality – and adhere to all compliance requirements.
170+ financial services implementations
The Unblu team’s knowledge and experience is available to ensure optimum implementation. Over the years, the team has worked with the most popular sector front-ends to seamlessly implement Co-Browsing into an existing banking or insurance infrastructure.
CO-BROWSING factsheet
Streamline Customer Service
Co-Browsing empowers agents to swiftly join a customer in real time. The agent guides the customer through difficult processes to offer customized advice and boost conversions.
Unleash the full power of conversations
Enterprise-ready conversational technology to ensure an exceptional customer experience, every time.
Advise with Secure Messenger
Increase client interaction with our secure in-app text messaging solution.
Support with AI and Live Chat
The support your customers love. Fast, efficient, and human when it has to be.
Connect with Video & Voice
A quicker, cost-effective way to connect with customers and close deals.
Collaborate with Co-Browsing
View and interact with a customer’s application in a compliant way – no downloads required.
View and sign documents together
Be more efficient by sharing, navigating, and signing documents together.
Third-party messaging integration
Unblu’s messaging features can be integrated with popular social messaging applications like WhatsApp, WeChat, or more.
See Unblu in action