Provide better and effective customer support by getting a real-time collaboration on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.
Access your customer’s web screen instantly just with single click co-browse and no other URL’s or embedded codes required.
The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent.
Whether you start an engagement through live chat, video or audio call, immediate context of where your customer is and what they are seeing is invaluable to provide exceptional customer care.
Engaging with customers at the right time and guiding them through the process can make a huge difference to conversion rates and repeat sales.
Showing customers you are willing to go that step further for them to make sure they have the best experience has a natural affect on their loyalty and promotes repeats visits.
Designed for highly secure environments. Join customers on your website or application.
An extra layer of flexibility, Universal Co-Browsing enables participants to navigate to anywhere on the web together.
Share and view documents simultaneously with your customers.
Join customers on their mobile apps when they need support or advice.
Co-browsing implementation in the financial sectorDownload
If the agent or the visitor do not want the other party (or parties) in a session to see what is being browsed they can hide the browser content from the other party.
Protect passwords and sensitive information through simple tagging of the instrumented web application.
Mark mode enables you to draw or highlight on the visitors webpage—all in real time.
Integrating a secure Co-Browsing into an existing banking infrastructure can be challenging.
Our solution is designed to meet current and future compliance regulatory requirements (GDPR, Mifid 2, Finma, etc.).
SecureFlow Manager is our proprietary software component which allows complete control over your data flow, security architecture, and data storage.
We can serve private, authenticated environments as well as public websites. Deployments can also be on-premises or in the cloud.
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