Experience the power of Co-Browsing
Side-by-side support – remotely. Guide customers with a secure, interactive collaboration tool in real time.
Kick off Co-Browsing with a single click from a browser. No downloads or plug-ins needed for customers and agents.
Augment new or existing channels
Cut down on repeat callers with proactive education to avoid common issues or demonstrate self-serve capabilities.
Enrich live chats, voice & video calls to provide an in-person experience in a digital environment.
What kind of content can be
Co-Browsed with your customers?
Safe, secure experience. Every time.
Full content control
Define what your agents can see or do with a configurable Co-Browsing solution that meets your security needs.
For their eyes only
Mask sensitive content from agents or disable remote access to important buttons or form fields.
Exclude sensitive elements from the capturing process, so customer data is never transmitted from their browser to the Unblu server.
Full website integration
Available on the public website – or behind secured areas, with visitor single sign-on to ensure maximum security.
How is Co-Browsing different from screen sharing?
Co-Browsing software and Screen Sharing side by side:
Content-specific sharing (certain pages on your website, documents, your mobile apps, or a defined list of websites.)
Sensitive data masking (no transmission/visibility for agents)
Disable agent remote access to important buttons or form fields.
Available on all browsers
No download or plug in required on the customer browser
See the entire screen
Out-of-the-box integration to augment your existing customer experience.
Supercharge your contact center experience with Unblu’s engagement tools.
Best-in-class technology tailored to your organization.