Interaction Management Hub
Document Collaboration
Video & Voice
Conversational AI
Co-Browsing
Unblu Branch
Secure Messenger
Co-Apping
Unblu Cast
Leveraging Unblu to increase product conversion
Raiffeisenbank’s collaboration with Unblu demonstrates how strong customer service can empower banks to increase their product conversion rate.
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Outstanding client service
For the past two years, Swiss Post has been working with Unblu to deploy a new means of client engagement and support: chatbot, live chat and WhatsApp.
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The road to conversation maturiy with a long-term Unblu customer
PostFinance: Achieving conversation maturity with more than 20,000 Unblu conversations with enhance capabilities such as Video & Voice, Co-Browsing and Co-Apping
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Leveraging Live Chat and Co-Browsing to increase and improve client interactions
Banca Dello Stato’s collaboration with Unblu demonstrates how text channels can divert phone calls to more efficient channels while increasing client satisfaction.
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Transforming the branch experience with Valiant Bank
Faced with dwindling footfall, Valiant either had to close branches or transform their strategy. Discover how Unblu Branch helped Valiant to revitalize and expand their branch network.
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Branch setup costs reduction
Reduced from USD 3M–4M to USD 500K–900K
USD 0M
USD 1M
USD 2M
USD 3M
USD 4M
Revenue from expansion
in new regions
Longer opening hours
per branch per day
FINTECH
Creating robust digital channels for an efficient, white glove service
As a technology provider specializing in a complex subject matter, Carta needed a mix of robust self-service tools and high-touch collaboration capabilities to ensure customer satisfaction.
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“We’ve found that investing a bit more handle time on a single interaction can pay significant dividends in customer happiness and long-term team-level productivity.”
RETAIL BANKING
Ensuring a smooth digital migration
Crédit Agricole next bank (Suisse) identified and anticipated potential areas of friction in their customer journey when planning to migrate to a new e-banking environment.
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« 45% of our calls are triggered by clients because they need support.Collaborative tools will help us drive remote sales and consultancy services.”
UNIVERSAL BANKING
Next Gen Mobile Video Banking Service goes live in Qatar
Qatar Islamic Bank has deployed Unblu mobile collaboration capabilities to support their clients around the globe. With Unblu’ Video & Voice, Chat and Mobile Co-browsing capabilities added to QIB mobile App, clients will be able to benefit from a Video Banking service. Currently available when a customer applies for instant finance, it will be rolled out to cover other products and services in the future.
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« Video Banking is another market-first for QIB, which merges the online and offline world, taking our digital customer experience to a new level. Digital innovation and customer-centricity are core components of our business strategy and mission to revolutionize the banking scene in Qatar and beyond »
UNIVERSAL BANKING
Co-browsing for better live consultation in Digital Banking
UBS has deployed Unblu’s collaboration capabilities for advising and supporting customers on their Digital Banking platform. The new service is available to all UBS clients using UBS Digital Banking.
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“Sometimes customers have questions they are not quite sure how to formulate. This is why we offer co-browsing”
CREDIT UNIONS
Enabling Member-Centric Digital Banking Experiences for Credit Unions
Celero, a leading provider of digital technology and integration solutions to credit unions and financial institutions across Canada, has chosen Unblu’s Conversational Platform to enable their credit union clients to deliver member-centric experiences via digital channels that are as equally engaging as those within the credit union branch. This integration is integral to Celero’s clients’ goals of increasing members’ comfort and engagement with Celero Xpress, which will ultimately drive adoption and use of the platform.
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Using Unblu’s Conversational Platform, we can provide our clients with a way to support and guide members at every step of their digital journey.
WEALTH MANAGEMENT
Bringing clients closer to their advisors
Thanks to Unblu’s technology, Renta 4 Banco has enabled its managers to engage with customers via chat, secure messaging, video calls along with a number of collaboration tools that allow them to do their work with customers remotely.
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The bank’s main concern over the last few months has been to protect our investors’ assets, and once this objective has been achieved, we now seek to be closer to our clients. We want to be able to offer them the same quality of service that they are used to, even if the channels we have to use are different.
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