Experience the power of Co-Browsing
Side-by-side support – remotely. Guide customers with a secure, interactive collaboration tool in real time.
Kick off Co-Browsing with a single click from a browser. No downloads or plug-ins needed for customers and agents.
Augment new or existing channels
Cut down on repeat callers with proactive education to avoid common issues or demonstrate self-serve capabilities.
Enrich live chats, voice & video calls to provide an in-person experience in a digital environment.
What kind of content can be
Co-Browsed with your customers?
Public website or secure customer portal
Helping customers to find the right product, guiding them performing transactions online, or as simple as showing them how to reset password or update address.
Like Embedded Co-Browsing, but specifically engineered for a mobile environment – providing in-app collaboration capabilities exactly where your customers are.
Documents and files
Reports, contracts, agreements, presentations, spreadsheets – view, highlight, or edit the same document, including securing binding signatures.
Co-Browse external websites to carry out joint research, featuring highlighting and other collaboration tools.
Leverage highly visual whiteboard capabilities in any Co-Browsing session to ensure complete comprehension.
Whether from agents to visitors or visitors to agents, screen sharing allows one party to view the other’s entire screen, single application, or browser tab.
Safe, secure experience. Every time.
Full content control
Define what your agents can see or do with a configurable Co-Browsing solution that meets your security needs.
Customer data is never transmitted from the browser to the Unblu server. Retain control over what agents see and their remote access to important buttons or form fields.
Full website integration
Available on the public website – or behind secured areas, with visitor single sign-on to ensure maximum security.
How is Co-Browsing different from screen sharing?
Co-Browsing software and Screen Sharing side by side:
Content-specific sharing (certain pages on your website, documents, your mobile apps, or a defined list of websites)
Sensitive data masking (no transmission/visibility for agents)
Disable agent remote access to important buttons or form fields
Available on all browsers
No download or plug in required on the customer browser
See the entire screen
See Unblu Spark In Action